Malinga the Swinga Posted February 28 Share Posted February 28 Anyone know if you can still purchase the Foundation 3rd strip with names on it? Couldn't see it on Hearts shop site. Quote Link to comment Share on other sites More sharing options...
briever Posted February 28 Share Posted February 28 New site looks great - much improved. Quote Link to comment Share on other sites More sharing options...
The Treasurer Posted February 28 Share Posted February 28 Finally got sorted out. Turns out they were using an old email address that I deleted more than 8 years ago 😲 Strange as I have been receiving updates to my current email since that time Quote Link to comment Share on other sites More sharing options...
1971fozzy Posted February 28 Share Posted February 28 Disappointing that the one off payment minimum is £10. is that to do with bank fees ? Quote Link to comment Share on other sites More sharing options...
brownkg Posted February 28 Share Posted February 28 Got the email today re the DDs on the 1st and I tried to consolidate all my pledges into 1 but would not allow me to so do probably due to the DDs already being in motion Quote Link to comment Share on other sites More sharing options...
Pans Jambo Posted February 28 Share Posted February 28 Proud to have hit the 1998 club. I know some will have reached that milestone months/years ago but I'm well chuffed about this. The 1998 cup final is my best ever day as a Jambo (so far). Quote Link to comment Share on other sites More sharing options...
Rudi the Cocker Spaniel Posted February 28 Share Posted February 28 7 hours ago, XB52 said: £10 is the minimum monthly payment allowed, think it's always been this. If you are pledging £10 or more each month then you're a full member. If you stop paying you are no longer a full member but now, as long as you had pledged £120 or more in a 12 month period you are an affiliate member. Please note this is just my understanding For some reason FoH don't seem to want to clarify the rules. They've replied promptly and confirmed I'm a member which is great (well I'm assuming that's what they mean by active pledger) "Yes you are an active pledger. You are not an affiliate as you have an active mandate with the club." But they didn't answer any of my other questions around contribution level needed to stay a member, or how you know your membership status (ie where on the website does it show status) or more detailed questions around how membership / affiliate membership works. I've always contributed, for a few years at or above £10pm / £120pa and then for a few years below £10pm / £120pa. Quote Link to comment Share on other sites More sharing options...
SuperAustin Posted March 1 Share Posted March 1 Money never come my bank today usually comes out on 1st Quote Link to comment Share on other sites More sharing options...
Kiss my badge Posted March 1 Share Posted March 1 3 hours ago, SuperAustin said: Money never come my bank today usually comes out on 1st Same here use to have 2 DD's under gocardless but it has been changed to 3 DD's with Stripe set for the 1st of each month. But as yet nothing has gone out. As a side I can't login to the the FOH website, get asked "am i robot" when signing in but can't answer as half of the screen is block by the gray panel which is normally only at the bottom of a page. Only happens on the login page tried different browsers but have the same problem. Quote Link to comment Share on other sites More sharing options...
davemclaren Posted March 1 Share Posted March 1 3 hours ago, SuperAustin said: Money never come my bank today usually comes out on 1st Same here. I'll give it a couple of days before doing anything. Quote Link to comment Share on other sites More sharing options...
davemclaren Posted March 1 Share Posted March 1 On 28/02/2024 at 18:01, Rudi the Cocker Spaniel said: For some reason FoH don't seem to want to clarify the rules. They've replied promptly and confirmed I'm a member which is great (well I'm assuming that's what they mean by active pledger) "Yes you are an active pledger. You are not an affiliate as you have an active mandate with the club." But they didn't answer any of my other questions around contribution level needed to stay a member, or how you know your membership status (ie where on the website does it show status) or more detailed questions around how membership / affiliate membership works. I've always contributed, for a few years at or above £10pm / £120pa and then for a few years below £10pm / £120pa. Eligibility for membership 1. A person shall be eligible to be an Affiliate Member if: (a) he was a Member during all or any part of the Eligibility Period; (b) as such Member, he donated a minimum of £120 to the Company in any continuous period of 12 months (or less) falling wholly within the Eligibility Period; and (c) he has terminated the foregoing membership (whether during or after the Eligibility Period). The “Eligibility Period” is the period commencing on 1 September 2013 and ending on 30 August 2021. Commencement and cessation of membership 2. A person who fulfils the eligibility criteria will automatically become an Affiliate Member with effect from: (a) 30 August 2021; or (b) the date membership ceased under paragraph 1(c), whichever is the later, provided that the directors may decline to admit any person to Affiliate membership if, acting reasonably and properly, they consider it is in the best interests of the Company as a whole to decline to admit, and need not give reasons for doing so. 3. An Affiliate Member may withdraw from membership by giving notice to the Company in writing. 4. A person’s Affiliate membership terminates when that person dies or when he becomes a Member falling within a different class of membership. The provisions of article 23 (Termination of Membership) apply to Affiliate membership. 5. Affiliate membership is not transferable other than with the prior written consent of the directors. Quote Link to comment Share on other sites More sharing options...
Still Game Posted March 1 Share Posted March 1 35 minutes ago, davemclaren said: Eligibility for membership 1. A person shall be eligible to be an Affiliate Member if: (a) he was a Member during all or any part of the Eligibility Period; (b) as such Member, he donated a minimum of £120 to the Company in any continuous period of 12 months (or less) falling wholly within the Eligibility Period; and (c) he has terminated the foregoing membership (whether during or after the Eligibility Period). The “Eligibility Period” is the period commencing on 1 September 2013 and ending on 30 August 2021. Commencement and cessation of membership 2. A person who fulfils the eligibility criteria will automatically become an Affiliate Member with effect from: (a) 30 August 2021; or (b) the date membership ceased under paragraph 1(c), whichever is the later, provided that the directors may decline to admit any person to Affiliate membership if, acting reasonably and properly, they consider it is in the best interests of the Company as a whole to decline to admit, and need not give reasons for doing so. 3. An Affiliate Member may withdraw from membership by giving notice to the Company in writing. 4. A person’s Affiliate membership terminates when that person dies or when he becomes a Member falling within a different class of membership. The provisions of article 23 (Termination of Membership) apply to Affiliate membership. 5. Affiliate membership is not transferable other than with the prior written consent of the directors. I do hope we add she to he or retain person somehow. Following on from other comments, I tried to combine 2 DDs yesterday without any luck. At first I tried to find a way online to simply amend one DD to the full amount and then delete the other. I wasn't able to do so. I contacted the 'pledgeverify@FoH email address and was given instruction to delete both DDs and then create a new one. Well I deleted the existing DDs but could not create a new one. I got as far as reaching the bank authorisation stage but no further (I could see something like the partially blanked out grey screen that was mentioned earlier). I now do not have a pledge in place, but the 'pledgeverify' contact hopes to have things back in order soon. Quote Link to comment Share on other sites More sharing options...
Jambos dad Posted March 1 Share Posted March 1 On 28/02/2024 at 14:13, The Treasurer said: Finally got sorted out. Turns out they were using an old email address that I deleted more than 8 years ago 😲 Strange as I have been receiving updates to my current email since that time How long did you have to wait for a reply. I contacted them at the start of the week because I have a different email address from the one I started with, but so far have had no response. I can't get my membership number but have noticed a new direct debit has been set up. Don't want to contact them again too soon. Quote Link to comment Share on other sites More sharing options...
Rudi the Cocker Spaniel Posted March 1 Share Posted March 1 Thanks, do you know if there is something as clear for full Membership critera? I've read the AoA but they doesn't specify what the criteria currently is. At the start I would have said minimum £120pa or monthly automatic contribution (any amount). But I can't find that anywhere. A few comments suggest it's now minimum £120pa or minimum £10pm; but based on my personal contributions that isn't the criteria (unless the criteria are different for people who were members from the start). It's not a big issue I'm just curious. More so because I've asked FOH twice and while they've replied they haven't clarified the criteria. Quote Link to comment Share on other sites More sharing options...
The Treasurer Posted March 1 Share Posted March 1 1 hour ago, Jambos dad said: How long did you have to wait for a reply. I contacted them at the start of the week because I have a different email address from the one I started with, but so far have had no response. I can't get my membership number but have noticed a new direct debit has been set up. Don't want to contact them again too soon. They got back very quickly, within an hour. Which I thought was great service as I'm sure they have plenty of "technically challenged" people like me to deal with Quote Link to comment Share on other sites More sharing options...
Jambos dad Posted March 1 Share Posted March 1 1 minute ago, The Treasurer said: They got back very quickly, within an hour. Which I thought was great service as I'm sure they have plenty of "technically challenged" people like me to deal with I bet you I'm more technically challenged than yourself. What address did you send your inquiry to? Quote Link to comment Share on other sites More sharing options...
Boris5115 Posted March 1 Share Posted March 1 2 hours ago, Kiss my badge said: Same here use to have 2 DD's under gocardless but it has been changed to 3 DD's with Stripe set for the 1st of each month. But as yet nothing has gone out. As a side I can't login to the the FOH website, get asked "am i robot" when signing in but can't answer as half of the screen is block by the gray panel which is normally only at the bottom of a page. Only happens on the login page tried different browsers but have the same problem. Exactly the same for me. Bit of a shambles tbf. I wonder how much donations will be down in January due to this issue. Quote Link to comment Share on other sites More sharing options...
Harry Potter Posted March 1 Share Posted March 1 Not reading whole thread, what has happened re payments, do i need to take action regarding D/D. Quote Link to comment Share on other sites More sharing options...
D4nny_ Posted March 1 Share Posted March 1 New email dropped with new initiative to gather opinions. Quote Link to comment Share on other sites More sharing options...
Kiss my badge Posted March 1 Share Posted March 1 (edited) Like Dave said, I'm going to give it few more business days to hopefully allow things to be resolved on the DD front. Edited March 1 by Kiss my badge Quote Link to comment Share on other sites More sharing options...
been here before Posted March 1 Share Posted March 1 Latest email: I've removed the survey link just incase any ***** could sabotage it... From the chairman of the Foundation of Hearts Dear Owner We've been listening. We understand the importance and benefits of clear communication, and we want to ensure that you, the owners, are heard, so that decisions can be taken and progress made which is informed with your feedback. To help to make your voices heard, we’re launching a new initiative to get your opinions, and today we’re introducing No Idle Thoughts, a series of surveys that will gather your views. First off, we want to hear about your views on communication from the Foundation and on the Maroon Points rewards system, and in future surveys we’ll be asking your opinions on other issues central to the activities and strategies of the Foundation. The surveys are a positive effort to bridge gaps. We know they mean nothing without follow-up action, so expect to hear from us on the results of the survey and what they mean for the Foundation. The survey can be found here: We’d be very grateful if you could complete this by Friday 15 March. Thank you for your unwavering support. With kind regards Gerry Mallon Chair, Foundation of Hearts Quote Link to comment Share on other sites More sharing options...
The Treasurer Posted March 1 Share Posted March 1 3 hours ago, Jambos dad said: I bet you I'm more technically challenged than yourself. What address did you send your inquiry to? I just used the "contact us" link Quote Link to comment Share on other sites More sharing options...
Jambos dad Posted March 1 Share Posted March 1 15 minutes ago, The Treasurer said: I just used the "contact us" link I told you I was more technically challenged. I've just sent an email to that address. I sent my previous message to rewards. Quote Link to comment Share on other sites More sharing options...
jamie1874 Posted March 3 Share Posted March 3 On 01/03/2024 at 14:48, davemclaren said: Same here. I'll give it a couple of days before doing anything. I am in the same boat, went into my account this morning and it’s saying no payment method linked to the account? Quote Link to comment Share on other sites More sharing options...
Footballfirst Posted March 3 Share Posted March 3 On 27/02/2024 at 13:52, Lone Striker said: Am I missing something .... but where is the "change password" icon ? Also, the screen says we've raised 16,618,856 "as of last month" - do they mean February rather than January ? My notes have the December total as 16,322,106. Now looks as they have lost some money. 🤔 Today's figure is £16,614,222.28 Quote Link to comment Share on other sites More sharing options...
inspector Posted March 3 Share Posted March 3 I've just received an email from them going back to my old D/D. I had received an email couple of days ago confirming my new payment so god knows what they're going to take. I have emailed them so I await their reply. Quote Link to comment Share on other sites More sharing options...
davemclaren Posted March 4 Share Posted March 4 Still not collected this month's DD yet. 🧐 Quote Link to comment Share on other sites More sharing options...
johnking123 Posted March 4 Share Posted March 4 Got mine all sorted on Friday. Think they will lose some people will take few months to get them back. Quote Link to comment Share on other sites More sharing options...
1971fozzy Posted March 4 Share Posted March 4 My DD hasn’t been taken either Quote Link to comment Share on other sites More sharing options...
SuperAustin Posted March 4 Share Posted March 4 Yeah mines still not been taken either Quote Link to comment Share on other sites More sharing options...
ShedBoy Posted March 4 Share Posted March 4 They cancelled my DD in February therefore didn’t take the payment and certainly haven’t set up a new DD via stripe. So I’ve gone into my FOH account and had to manually set up another DD. Looks like a few quid will be missing from this months takings. Hopefully fellow pledgers notice Quote Link to comment Share on other sites More sharing options...
Jambo-Fox Posted March 4 Share Posted March 4 I’ve still can’t see a DD at my bank. Only 3 days until it’s due to be taken. I’ll wait until the due date has passed before I take action. Donations could take a big hit this month. And are likely to be impacted ongoing because some won’t be bothered with hassle of chasing the FOH to get it sorted out or be prepared to take the risk of setting up another DD in case the original one is resurrected and duplicated payments are taken. I’ll probably wait until April before taking action to mitigate against any risks Quote Link to comment Share on other sites More sharing options...
XB52 Posted March 4 Share Posted March 4 My 2 DDs are setup with stripe and 1st one taken today Quote Link to comment Share on other sites More sharing options...
Radio Ga Ga Posted March 4 Share Posted March 4 Just checked my account after reading this thread, my Gocardless DD has been cancelled (not by me) and there is no alternative DD been set up, this could be costing the Foundation £££££££££’s Quote Link to comment Share on other sites More sharing options...
colinmaroon Posted March 4 Share Posted March 4 (edited) My GoCardless DD cancelled. Due 1st of month, no sign of Stripe in my DD Summary. No transaction in my account. Edited March 4 by colinmaroon Quote Link to comment Share on other sites More sharing options...
SuperAustin Posted March 4 Share Posted March 4 I emailed hopfully take the payment during the week was the reply I got Quote Link to comment Share on other sites More sharing options...
1971fozzy Posted March 4 Share Posted March 4 What a shambles. Why on earth did they change the DD taker ? this will undoubtedly hit the monthly takings . Shambles Quote Link to comment Share on other sites More sharing options...
jr ewing Posted March 4 Share Posted March 4 41 minutes ago, 1971fozzy said: What a shambles. Why on earth did they change the DD taker ? this will undoubtedly hit the monthly takings . Shambles Biggest mistake 😪 Quote Link to comment Share on other sites More sharing options...
1971fozzy Posted March 4 Share Posted March 4 (edited) Genuine question. Why did they change the D/D provider ? Looks like a huge own goal. we regularly get £130,000 + a month. This looks like a disaster. Edited March 4 by 1971fozzy Quote Link to comment Share on other sites More sharing options...
pettigrewsstylist Posted March 4 Share Posted March 4 Due on Thu. Old one cancelled a month ago, still no sign of any new one. Emailed FOH 2 weeks ago. Told no action to take.... Quote Link to comment Share on other sites More sharing options...
davemclaren Posted March 4 Share Posted March 4 13 minutes ago, 1971fozzy said: Genuine question. Why did they change the D/D provider ? Looks like a huge own goal. we regularly get £130,000 + a month. This looks like a disaster. Cost was one reason and lines us up with the club in terms of systems allowing greater data integration I believe. Quote Link to comment Share on other sites More sharing options...
johnking123 Posted March 4 Share Posted March 4 We will take bit of a hit at first. But should hopefully recover. Quote Link to comment Share on other sites More sharing options...
jimbojambo Posted March 5 Share Posted March 5 I seem to have lost all of my points. Got an email confirming that DD will be taken today with a link to account which I accessed via a code emailed to me. Quote Link to comment Share on other sites More sharing options...
Bad Religion Posted March 5 Share Posted March 5 When I click on manage pledge I get this message. Anyone else getting this? Quote Link to comment Share on other sites More sharing options...
hughesie27 Posted March 5 Share Posted March 5 39 minutes ago, Bad Religion said: When I click on manage pledge I get this message. Anyone else getting this? Yep. And no sub taken yet this month. Quote Link to comment Share on other sites More sharing options...
hughesie27 Posted March 5 Share Posted March 5 I do have a Stripe Payments DD on my a banka account set up on 10th Feb but it has not taken any money from me yet. Perhaps the new DD date is 10th of each month? Quote Link to comment Share on other sites More sharing options...
The Treasurer Posted March 5 Share Posted March 5 Just received an email from FoH saying my DD will be taken on the 7th. It was listed as six smaller payments but the final total adds up to my regular amount. Quote Link to comment Share on other sites More sharing options...
Jambo-Fox Posted March 5 Share Posted March 5 And I’ve just had an e mail from the FOH saying my subscription is scheduled to renew and I will be charged on the 7th of March However still no DD set up at my bank! Quote Link to comment Share on other sites More sharing options...
Jambo-Fox Posted March 5 Share Posted March 5 Clicked the link (FOH) in the e mail and that triggered a Shopify Shop verification code text message to me …. log in rejected 3 times but after receiving 3 Shop Verification Codes I got in - looks like I’ve received x3 rewards Plot, 1956 & 1998 but I’ve never seen these …. I’m not really bothered I just want Hearts to have a successful football team! Quote Link to comment Share on other sites More sharing options...
RustyRightPeg Posted March 5 Share Posted March 5 Tried resetting my password, but isn't recognizing my email having an account linked to it. Anyone had similar? Quote Link to comment Share on other sites More sharing options...
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