stuart500 Posted February 26 Share Posted February 26 My points total has gone to zero! I've been paying in since 2013 and should have over 4000.☹️ Will need to email them. Quote Link to comment Share on other sites More sharing options...
Jambof3tornado Posted February 26 Share Posted February 26 29 minutes ago, been here before said: Mine was the same and the code was delivered almost instantly to my junk folder. Nothing into my junk mail?!? Quote Link to comment Share on other sites More sharing options...
SMJ_1874 Posted February 27 Share Posted February 27 (edited) 6 hours ago, stuart500 said: My points total has gone to zero! I've been paying in since 2013 and should have over 4000.☹️ Will need to email them.I can’t even log in to my account now. It doesn’t recognise my email address or my password so I can’t even check what’s going on. I thought this migration was meant to be seamless but in fact it’s shambolic. Edited February 27 by SMJ_1874 Quote Link to comment Share on other sites More sharing options...
Phil D. Corners Posted February 27 Share Posted February 27 I used the code to log in and it worked. Thanks for posting. Did I imagine it, or is the FOH going to offer junior memberships? I was hoping to sign my son up. Thank you Quote Link to comment Share on other sites More sharing options...
Jambof3tornado Posted February 27 Share Posted February 27 Email 1st thing with link to code,all tickety boo now!! Quote Link to comment Share on other sites More sharing options...
Famous 1874 Posted February 27 Share Posted February 27 New website is slick. I assume if I was to increase my pledge amount as a recurring payment every 30 days, it will automatically update the value of my current direct debit? Quote Link to comment Share on other sites More sharing options...
The Treasurer Posted February 27 Share Posted February 27 Unable to log in, saying no account with my email address. I've emailed FoH but not had any response as yet Quote Link to comment Share on other sites More sharing options...
pettigrewsstylist Posted February 27 Share Posted February 27 21 minutes ago, The Treasurer said: Unable to log in, saying no account with my email address. I've emailed FoH but not had any response as yet They will be in touch with a link for you soon 👍 Quote Link to comment Share on other sites More sharing options...
Lone Striker Posted February 27 Share Posted February 27 24 minutes ago, The Treasurer said: Unable to log in, saying no account with my email address. I've emailed FoH but not had any response as yet I'm getting the same thing Quote Link to comment Share on other sites More sharing options...
I.T.K Posted February 27 Share Posted February 27 35 minutes ago, The Treasurer said: Unable to log in, saying no account with my email address. I've emailed FoH but not had any response as yet Click manage pledges and you will get an email code. Quote Link to comment Share on other sites More sharing options...
The Treasurer Posted February 27 Share Posted February 27 2 minutes ago, I.T.K said: Click manage pledges and you will get an email code. Thanks Quote Link to comment Share on other sites More sharing options...
The Treasurer Posted February 27 Share Posted February 27 40 minutes ago, The Treasurer said: Unable to log in, saying no account with my email address. I've emailed FoH but not had any response as yet Update, I've has an email response saying it has been passed to the technical team. Bound to be a few teething problems so I'm not taking the huff and "cancelling my pledge" just yet 😭 Quote Link to comment Share on other sites More sharing options...
kila Posted February 27 Share Posted February 27 18 minutes ago, I.T.K said: Click manage pledges and you will get an email code. Worked for me too, thanks. Quote Link to comment Share on other sites More sharing options...
Lone Striker Posted February 27 Share Posted February 27 27 minutes ago, I.T.K said: Click manage pledges and you will get an email code. Thanks, that got me in. Maybe best to change password while I'm in too. Quote Link to comment Share on other sites More sharing options...
We_are_the_Hearts Posted February 27 Share Posted February 27 44 minutes ago, I.T.K said: Click manage pledges and you will get an email code. Where is manage pledges? Quote Link to comment Share on other sites More sharing options...
Jambof3tornado Posted February 27 Share Posted February 27 37 minutes ago, The Treasurer said: Update, I've has an email response saying it has been passed to the technical team. Bound to be a few teething problems so I'm not taking the huff and "cancelling my pledge" just yet 😭 Apparently it's only happening to PHM. Seriously though, its a small number and is fixed very quickly. Quote Link to comment Share on other sites More sharing options...
We_are_the_Hearts Posted February 27 Share Posted February 27 1 minute ago, Jambof3tornado said: Apparently it's only happening to PHM. Seriously though, its a small number and is fixed very quickly. I have sent them 2 emails today and nowt back so not that quick? Quote Link to comment Share on other sites More sharing options...
Lone Striker Posted February 27 Share Posted February 27 (edited) Am I missing something .... but where is the "change password" icon ? Also, the screen says we've raised 16,618,856 "as of last month" - do they mean February rather than January ? My notes have the December total as 16,322,106. Edited February 27 by Lone Striker Quote Link to comment Share on other sites More sharing options...
Jambof3tornado Posted February 27 Share Posted February 27 9 minutes ago, We_are_the_Hearts said: I have sent them 2 emails today and nowt back so not that quick? Once you get the email code back its quick. Quote Link to comment Share on other sites More sharing options...
davemclaren Posted February 27 Share Posted February 27 13 minutes ago, Lone Striker said: Am I missing something .... but where is the "change password" icon ? Also, the screen says we've raised 16,618,856 "as of last month" - do they mean February rather than January ? My notes have the December total as 16,322,106. You can select 'forgotten password' on the login screen. Quote Link to comment Share on other sites More sharing options...
Footballfirst Posted February 27 Share Posted February 27 On 24/02/2024 at 17:15, Footballfirst said: I note they have updated the total amount pledged to £16,591,680, up £269,574 since the last update. I assume that it is for a two month period. 9 minutes ago, Lone Striker said: Am I missing something .... but where is the "change password" icon ? Also, the screen says we've raised 16,618,856 "as of last month" - do they mean February rather than January ? My notes have the December total as 16,322,106. As you can see the figure has been updated since Saturday by around £27k. My guess is that the figure includes February's donations and is up to date insofar as the email referring to the dates that DDs would be taken during the transition has been undertaken. Quote Link to comment Share on other sites More sharing options...
JWL Posted February 27 Share Posted February 27 Got in with the code in seconds. All points intact and over 16m is some total. Never realised it was so much. Quote Link to comment Share on other sites More sharing options...
The Treasurer Posted February 27 Share Posted February 27 2 hours ago, I.T.K said: Click manage pledges and you will get an email code. Not if I can't log in Quote Link to comment Share on other sites More sharing options...
Jack Torrance Posted February 27 Share Posted February 27 2 hours ago, We_are_the_Hearts said: Where is manage pledges? 7 minutes ago, The Treasurer said: Not if I can't log in Manage Pledges is at the bottom of the home screen before you log in. Anyone can access it. Enter your email and they'll send you a code instantly, if they have your email address on file. Quote Link to comment Share on other sites More sharing options...
hughesie27 Posted February 27 Share Posted February 27 Also can't log in through normal button but can get in with the manage pledge button below Quote Link to comment Share on other sites More sharing options...
The Treasurer Posted February 27 Share Posted February 27 9 minutes ago, Jack Torrance said: Manage Pledges is at the bottom of the home screen before you log in. Anyone can access it. Enter your email and they'll send you a code instantly, if they have your email address on file. You can tell I'm not very technically aware 😑 Quote Link to comment Share on other sites More sharing options...
King Of The Cat Cafe Posted February 27 Share Posted February 27 So, what is the "reward" - if any - for the 1956 Club...long past that mark. Quote Link to comment Share on other sites More sharing options...
Jack Torrance Posted February 27 Share Posted February 27 6 minutes ago, The Treasurer said: You can tell I'm not very technically aware 😑 😆 no daft questions, especially with tinterweb Quote Link to comment Share on other sites More sharing options...
Lone Striker Posted February 27 Share Posted February 27 2 hours ago, Footballfirst said: As you can see the figure has been updated since Saturday by around £27k. My guess is that the figure includes February's donations and is up to date insofar as the email referring to the dates that DDs would be taken during the transition has been undertaken. Do you think these "rolling" totals are just a result of the card provider change and aren't a permanent feature ? Quote Link to comment Share on other sites More sharing options...
kila Posted February 27 Share Posted February 27 37 minutes ago, King Of The Cat Cafe said: So, what is the "reward" - if any - for the 1956 Club...long past that mark. Only 'reward' I've had so far was my name on the FoH tribute strip. Think I've been missed on a few milestone goodies, not that I'm overly fussed. Quote Link to comment Share on other sites More sharing options...
heartsfc_fan Posted February 27 Share Posted February 27 55 minutes ago, King Of The Cat Cafe said: So, what is the "reward" - if any - for the 1956 Club...long past that mark. Got a wee certificate in the post Quote Link to comment Share on other sites More sharing options...
King Of The Cat Cafe Posted February 27 Share Posted February 27 15 minutes ago, kila said: Only 'reward' I've had so far was my name on the FoH tribute strip. Think I've been missed on a few milestone goodies, not that I'm overly fussed. I have that and the plot. Not overly fussed either, but if there is something and it is promised, then it should delivered... Quote Link to comment Share on other sites More sharing options...
King Of The Cat Cafe Posted February 27 Share Posted February 27 1 minute ago, heartsfc_fan said: Got a wee certificate in the post We posted at same time! Quote Link to comment Share on other sites More sharing options...
Sergemcmurto Posted February 27 Share Posted February 27 Got invited to the drinks reception at the museum. Gary locke in attendance to hand over the certificate and badge for the 1956 club. Quote Link to comment Share on other sites More sharing options...
kila Posted February 27 Share Posted February 27 8 minutes ago, heartsfc_fan said: Got a wee certificate in the post Did they ask for your address? I can't find anywhere on the new site where to change my details, and it doesn't' show a home address (anymore?). Quote Link to comment Share on other sites More sharing options...
heartsfc_fan Posted February 27 Share Posted February 27 41 minutes ago, kila said: Did they ask for your address? I can't find anywhere on the new site where to change my details, and it doesn't' show a home address (anymore?). From memory I got an email and asked if I wanted a certificate posted out. They asked for an address then. This was years ago, probably 3-4 during COVID. Quote Link to comment Share on other sites More sharing options...
Rudi the Cocker Spaniel Posted February 27 Share Posted February 27 When the FoH introduced Affiliate Membership was it widely communicated??? I certainly don't remember receiving an email saying I was being down graded. I've contributed monthly since the start but my yearly contribution dropped below £120 after being made redundant. I'm guessing £120pa is what is meant by "active monthly pledging". The new site doesn't make it easy to find your membership category but eventually I found this... Quick Links --> Admin and Governance --> Affiliate Membership PDF (first on the list). Interested to know if those with full membership have a Full Membership PDF??? Anyway the good news is that it's easily fixed, I've just increased my contribution. Quote Link to comment Share on other sites More sharing options...
davemclaren Posted February 27 Share Posted February 27 10 minutes ago, Rudi the Cocker Spaniel said: When the FoH introduced Affiliate Membership was it widely communicated??? I certainly don't remember receiving an email saying I was being down graded. I've contributed monthly since the start but my yearly contribution dropped below £120 after being made redundant. I'm guessing £120pa is what is meant by "active monthly pledging". The new site doesn't make it easy to find your membership category but eventually I found this... Quick Links --> Admin and Governance --> Affiliate Membership PDF (first on the list). Interested to know if those with full membership have a Full Membership PDF??? Anyway the good news is that it's easily fixed, I've just increased my contribution. Affiliate membership was agreed as part of the Governance tukes voted on by all members a few years back. Quote Link to comment Share on other sites More sharing options...
Rudi the Cocker Spaniel Posted February 27 Share Posted February 27 10 minutes ago, davemclaren said: Affiliate membership was agreed as part of the Governance tukes voted on by all members a few years back. Thanks Dave. Yes and I probably voted for it! Quote Link to comment Share on other sites More sharing options...
davemclaren Posted February 27 Share Posted February 27 33 minutes ago, davemclaren said: Affiliate membership was agreed as part of the Governance tukes voted on by all members a few years back. 18 minutes ago, Rudi the Cocker Spaniel said: Thanks Dave. Yes and I probably voted for it! Tukes is meant to be rules. 😄 Quote Link to comment Share on other sites More sharing options...
The Treasurer Posted February 27 Share Posted February 27 3 hours ago, Jack Torrance said: 😆 no daft questions, especially with tinterweb Actually that didn't work either Quote Link to comment Share on other sites More sharing options...
connlach Posted February 27 Share Posted February 27 Just got fixed in seconds for me. Great service. I have never received any contact about 1956 club and nearly at 1998 club. Is there any chance that some events will be created as promised? Quote Link to comment Share on other sites More sharing options...
1971fozzy Posted February 28 Share Posted February 28 (edited) I just got an email from FOH saying that ………my subscription is scheduled to renew and will be charged on March 01 2024 and gives details of my amount…… So, my payments were always on 1st of the month, so all good and a painless transition for me at least. Peeps should be getting the same emails I’d imagine so keep an eye out for it 👍 Edited February 28 by 1971fozzy Quote Link to comment Share on other sites More sharing options...
XB52 Posted February 28 Share Posted February 28 14 hours ago, Rudi the Cocker Spaniel said: When the FoH introduced Affiliate Membership was it widely communicated??? I certainly don't remember receiving an email saying I was being down graded. I've contributed monthly since the start but my yearly contribution dropped below £120 after being made redundant. I'm guessing £120pa is what is meant by "active monthly pledging". The new site doesn't make it easy to find your membership category but eventually I found this... Quick Links --> Admin and Governance --> Affiliate Membership PDF (first on the list). Interested to know if those with full membership have a Full Membership PDF??? Anyway the good news is that it's easily fixed, I've just increased my contribution. Are you sure you've got this right?? If you have always contributed then you are a full member. The link you gave just explains what an affiliate member is, not that you are one Quote Link to comment Share on other sites More sharing options...
King Of The Cat Cafe Posted February 28 Share Posted February 28 11 hours ago, connlach said: Just got fixed in seconds for me. Great service. I have never received any contact about 1956 club and nearly at 1998 club. Is there any chance that some events will be created as promised? Same here. Quote Link to comment Share on other sites More sharing options...
indianajones Posted February 28 Share Posted February 28 (edited) 11 hours ago, connlach said: Just got fixed in seconds for me. Great service. I have never received any contact about 1956 club and nearly at 1998 club. Is there any chance that some events will be created as promised? Exactly the same with me. Was almost an instant reply to my email at an unsociable hour. Great effort from those involved. Re the events.. It took a while for an event to be organised last time but it did get done. Was a good day so definitely try get to it. Edited February 28 by indianajones Quote Link to comment Share on other sites More sharing options...
Rudi the Cocker Spaniel Posted February 28 Share Posted February 28 44 minutes ago, XB52 said: Are you sure you've got this right?? If you have always contributed then you are a full member. The link you gave just explains what an affiliate member is, not that you are one Thanks, I'm not sure at all. I wrote to FoH 2 months ago asking if I was a member and the reply didn't answer my question so I was hoping the new website would clarify. I'll write to them again. Quote Link to comment Share on other sites More sharing options...
Rudi the Cocker Spaniel Posted February 28 Share Posted February 28 1 hour ago, XB52 said: Are you sure you've got this right?? If you have always contributed then you are a full member. The link you gave just explains what an affiliate member is, not that you are one I reread the original reply which is below. It's rather ambiguous. Paragraph 1 suggests you are right and I am still a member but Paragraph 2 suggests there is a minimum pledge level. Hopefully they will clarify. "If you have pledges £120 or over but have since stopped contributing you become an affiliate member. Our minimum pledge is £10 per month however the launch of our new website in January will introduce many ways to donate to The Foundation of Hearts." Quote Link to comment Share on other sites More sharing options...
wavydavy Posted February 28 Share Posted February 28 19 hours ago, JWL said: Got in with the code in seconds. All points intact and over 16m is some total. Never realised it was so much. When I tried to sign in it came up with a message saying it didn't recognise either my email address or password. Ironically it sent me a code to my mobile and when I used it I got in. However the next time I tried to log in I got the same message but no code. Contacted FOH and got a reply after a day or so with a link to access the new site but it was just a link to change my password which didn't really answer my query. I just changed my password and I can get in to my account now. Quote Link to comment Share on other sites More sharing options...
XB52 Posted February 28 Share Posted February 28 32 minutes ago, Rudi the Cocker Spaniel said: I reread the original reply which is below. It's rather ambiguous. Paragraph 1 suggests you are right and I am still a member but Paragraph 2 suggests there is a minimum pledge level. Hopefully they will clarify. "If you have pledges £120 or over but have since stopped contributing you become an affiliate member. Our minimum pledge is £10 per month however the launch of our new website in January will introduce many ways to donate to The Foundation of Hearts." £10 is the minimum monthly payment allowed, think it's always been this. If you are pledging £10 or more each month then you're a full member. If you stop paying you are no longer a full member but now, as long as you had pledged £120 or more in a 12 month period you are an affiliate member. Please note this is just my understanding Quote Link to comment Share on other sites More sharing options...
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