davemclaren Posted February 21 Share Posted February 21 5 minutes ago, ShedBoy said: But they’ve missed my Feb payment? Normally the 18th. Hope they haven’t missed everybody’s! That’d be a bit bleak 👀 Mine went out on the first as usual. Quote Link to comment Share on other sites More sharing options...
ShedBoy Posted February 21 Share Posted February 21 2 minutes ago, davemclaren said: Mine went out on the first as usual. Cheers Dave, does it say stripe? Quote Link to comment Share on other sites More sharing options...
stuart500 Posted February 21 Share Posted February 21 Mine due on the 19th not yet taken. Stripe showing in my set up DD list so it's ready to be debited by the bank when the request is activated by Stripe. I assumed work was ongoing as they've temporarily hidden the login fields on the website. Quote Link to comment Share on other sites More sharing options...
davemclaren Posted February 21 Share Posted February 21 16 minutes ago, ShedBoy said: Cheers Dave, does it say stripe? mine went to Gocardless but that DD has now been cancelled and a new one to Stripe set up with no payments as yet. Quote Link to comment Share on other sites More sharing options...
Kiss my badge Posted February 21 Share Posted February 21 (edited) Have 2 DD with FOH which both went out on the 1st of February as normal, now saying my DD with go card less is cancelled. So hopefully the new DD will be set up via stripe for the 1st March (but at the moment no stripe set up DD showing) Edited February 21 by Kiss my badge Quote Link to comment Share on other sites More sharing options...
EIEIO Posted February 21 Share Posted February 21 My payment to Gocardless never came out on the 11th February. New DD for Stripe has been set up but no payment taken. Quote Link to comment Share on other sites More sharing options...
The Treasurer Posted February 21 Share Posted February 21 1 hour ago, davemclaren said: mine went to Gocardless but that DD has now been cancelled and a new one to Stripe set up with no payments as yet. Same here but I never received any email telling me of the change Quote Link to comment Share on other sites More sharing options...
heartyhub Posted February 22 Share Posted February 22 my payment went out as usual on the 1st on go cardless, suspect it will change to stripe for the next one. Quote Link to comment Share on other sites More sharing options...
poultry Posted February 22 Share Posted February 22 Go cordless came out my account on the 7th Feb. DD has now been cancelled, but no new DD set up as of yet. Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted February 22 Share Posted February 22 1 hour ago, poultry said: Go cordless came out my account on the 7th Feb. DD has now been cancelled, but no new DD set up as of yet. Same with me Quote Link to comment Share on other sites More sharing options...
1971fozzy Posted February 22 Share Posted February 22 (edited) My go cardless payment came out account 1st Feb, and no longer showing as a DD but the new STRIPE one is showing but no date etc , so assuming it’ll come off 1st March . Hopefully this all doesn’t mean losing subscribers etc Edited February 22 by 1971fozzy Quote Link to comment Share on other sites More sharing options...
johnking123 Posted February 22 Share Posted February 22 Can't even login at the moment. Take it it's busy Quote Link to comment Share on other sites More sharing options...
BlingCrosby Posted February 22 Share Posted February 22 33 minutes ago, soonbe110 said: Same with me My last gocardless payment was taken on the 11th of Jan and no Stripe payment has been set up, even though I received the stripe email. Weird. Quote Link to comment Share on other sites More sharing options...
johnking123 Posted February 22 Share Posted February 22 Did think we could lose a lot of donations doing this. Hope I'm wrong. Quote Link to comment Share on other sites More sharing options...
johnking123 Posted February 22 Share Posted February 22 Can everyone else login to FOH site? Quote Link to comment Share on other sites More sharing options...
jr ewing Posted February 22 Share Posted February 22 11 minutes ago, johnking123 said: Can everyone else login to FOH site? Nope Quote Link to comment Share on other sites More sharing options...
jambo1998 Posted February 22 Share Posted February 22 18 minutes ago, johnking123 said: Can everyone else login to FOH site? I've been unable to login for a couple of weeks. Quote Link to comment Share on other sites More sharing options...
wavydavy Posted February 22 Share Posted February 22 1 hour ago, johnking123 said: Can everyone else login to FOH site? No, I just tried and can't log in. I have just emailed them to advise of this issue and await a reply. I will post again with any repy I get. Quote Link to comment Share on other sites More sharing options...
wavydavy Posted February 22 Share Posted February 22 1 hour ago, 1971fozzy said: My go cardless payment came out account 1st Feb, and no longer showing as a DD but the new STRIPE one is showing but no date etc , so assuming it’ll come off 1st March . Hopefully this all doesn’t mean losing subscribers etc Mine came out on 5 Feb but it was under the old system and I got the email from them about the new Stripe but not showing yet. Quote Link to comment Share on other sites More sharing options...
Jambo-Fox Posted February 22 Share Posted February 22 Paid 7th February, checked on bank app and DD is now cancelled! Well done the FOH the transition plan is being flawlessly executed 👏 👏👏 Quote Link to comment Share on other sites More sharing options...
davemclaren Posted February 22 Share Posted February 22 28 minutes ago, wavydavy said: No, I just tried and can't log in. I have just emailed them to advise of this issue and await a reply. I will post again with any repy I get. Login is disabled until the new system is up and running - according to the email. Quote Link to comment Share on other sites More sharing options...
1971fozzy Posted February 22 Share Posted February 22 11 minutes ago, Jambo-Fox said: Paid 7th February, checked on bank app and DD is now cancelled! Well done the FOH the transition plan is being flawlessly executed 👏 👏👏 hopefully you should have a new DD showing up under STRIPE ? Quote Link to comment Share on other sites More sharing options...
wavydavy Posted February 22 Share Posted February 22 1 hour ago, davemclaren said: Login is disabled until the new system is up and running - according to the email. Cheers. I deleted the email at the time thinking it was spam. Quote Link to comment Share on other sites More sharing options...
Jambo-Fox Posted February 22 Share Posted February 22 1 hour ago, 1971fozzy said: hopefully you should have a new DD showing up under STRIPE ? I’ve not got one showing yet but there’s loads of time until the 7th of March when next payment is due .. Quote Link to comment Share on other sites More sharing options...
johnking123 Posted February 22 Share Posted February 22 Can take banks a few days to get sorted. Quote Link to comment Share on other sites More sharing options...
Nobreath Posted February 22 Share Posted February 22 Quote Link to comment Share on other sites More sharing options...
GrimUpNorth Posted February 22 Share Posted February 22 Payment was taken on the 5th as usual, new DD listed with Stripe, no email but it does look like it's all setup correctly Quote Link to comment Share on other sites More sharing options...
jr ewing Posted February 22 Share Posted February 22 Can't log in. No monies taken. Quote Link to comment Share on other sites More sharing options...
Daktari Posted February 22 Share Posted February 22 29 minutes ago, jr ewing said: Can't log in. No monies taken. I'm the same. Emailed tonight before I saw this thread or I wouldn't have bothered with the mail. Quote Link to comment Share on other sites More sharing options...
Yoda Posted February 22 Share Posted February 22 8 hours ago, Jambo-Fox said: Paid 7th February, checked on bank app and DD is now cancelled! Well done the FOH the transition plan is being flawlessly executed 👏 👏👏 Like a Shankland half chance. 🙂 Quote Link to comment Share on other sites More sharing options...
kila Posted February 22 Share Posted February 22 They should pop a note on the login page stating something about the new website migration still under way. Quote Link to comment Share on other sites More sharing options...
jr ewing Posted February 22 Share Posted February 22 23 minutes ago, kila said: They should pop a note on the login page stating something about the new website migration still under way. Definitely Quote Link to comment Share on other sites More sharing options...
Jambo-Fox Posted February 22 Share Posted February 22 (edited) These transitions are always challenging. I guess they are a bit behind where they planned to be; ie we’ll send out a further communication launching the new site with the dashboarding and pledging details all in place and fully operational. We anticipate this will be in the second week of February But full credit to them for actually doing something about the issues … Edited February 22 by Jambo-Fox Quote Link to comment Share on other sites More sharing options...
davemclaren Posted February 23 Share Posted February 23 1 hour ago, Jambo-Fox said: These transitions are always challenging. I guess they are a bit behind where they planned to be; ie we’ll send out a further communication launching the new site with the dashboarding and pledging details all in place and fully operational. We anticipate this will be in the second week of February But full credit to them for actually doing something about the issues … Migrations are always fraught- in my long experience. 😎 Quote Link to comment Share on other sites More sharing options...
Peakybunnet Posted February 24 Share Posted February 24 Anybody else logged in yet? Mine isent quite right in that they have changed my gender and no donations showing. 😀 Quote Link to comment Share on other sites More sharing options...
Disco Dave Posted February 24 Share Posted February 24 36 minutes ago, Peakybunnet said: Anybody else logged in yet? Mine isent quite right in that they have changed my gender and no donations showing. 😀 Mine looks fine. Quote Link to comment Share on other sites More sharing options...
Peakybunnet Posted February 24 Share Posted February 24 I have sent them an email. Probably early teething issues. Quote Link to comment Share on other sites More sharing options...
heartyhub Posted February 24 Share Posted February 24 I’ve just logged in had to put in a code sent to email to confirm email address.new site looks really good. Quote Link to comment Share on other sites More sharing options...
Selkirkhmfc1874 Posted February 24 Share Posted February 24 1 hour ago, Peakybunnet said: Anybody else logged in yet? Mine isent quite right in that they have changed my gender and no donations showing. 😀 Got logged in this morning Quote Link to comment Share on other sites More sharing options...
Baxfee Posted February 24 Share Posted February 24 24 minutes ago, heartyhub said: I’ve just logged in had to put in a code sent to email to confirm email address.new site looks really good. Certainly does. Really clear to see what you’ve paid and how many points ur on. Like it Quote Link to comment Share on other sites More sharing options...
poultry Posted February 24 Share Posted February 24 On 22/02/2024 at 12:30, Jambo-Fox said: I’ve not got one showing yet but there’s loads of time until the 7th of March when next payment is due .. I'm the same. Quote Link to comment Share on other sites More sharing options...
Footballfirst Posted February 24 Share Posted February 24 I note they have updated the total amount pledged to £16,591,680, up £269,574 since the last update. I assume that it is for a two month period. Quote Link to comment Share on other sites More sharing options...
RealMaroonCF Posted February 24 Share Posted February 24 The foundation of hearts......way ahead of the Hart Foundation Both close to my heart but only ine matters We didn't let our club die. Aiiiitttttcchhhhh eeeeeee Quote Link to comment Share on other sites More sharing options...
been here before Posted February 26 Share Posted February 26 Latest email "FoH Chairman’s Update - End February 24 From the chairman of the Foundation of Hearts MEMBERS UPDATE – FEBRUARY 2024 Dear Owner I am absolutely delighted to let you know that our new technology platform is now live at www.foundationofhearts.org. I am sure you will all agree that this is a big step forward from where we were previously. Most importantly, it will allow us to connect to a wider group of prospective owners, as well as make it easier for you to connect with the Foundation and manage your own pledge and personal information. This message serves as an update for those owners who usually pledge from the 8th to the 23rd of the month. As we were in the migration phase during that time, we have not processed your pledge for February. These will be taken over the next few days and will be shown on your bank accounts for this month only. Next month the pledges will revert back to the scheduled date. For those pledgers who have mandates outside these dates or after 23rd of the month, your pledge will be taken at the normal date. On another specific point, since the launch a small number of owners have not been able to access their accounts and have received a message that their email address is not recognised. If this happens, we can immediately issue an activation email to get you into your account. Please email us on [email protected] requesting this activation based on your email not being recognised. In addition, we will soon be in contact with all existing PayPal members as we then look to phase 2 of the project to move all such payers to the new platform, where they can benefit from all of the capabilities and features which they have not been able to access previously. My fellow board member Andrew Brown continues to oversee this project and he will handle any other queries you might have. He is available on that same email address as above: [email protected] Again, I thank you for your patience as we have moved forward with our new technology. Such projects are never simple! We now look forward to stepping up our communication with you, providing a straightforward pledging process, and through this medium, driving up the owner numbers to benefit our club. With kind regards Gerry Mallon Chair, Foundation of Hearts Quote Link to comment Share on other sites More sharing options...
Malinga the Swinga Posted February 26 Share Posted February 26 (edited) After contacting FoH, received pword reset and logged into my account. As I'm approving a milestone in next few months, I wonder how do I ensure I receive the picture and quote that's mentioned. They'd be nice to have to pass onto children. I got to pitch dedication years ago but haven't received PIN or any of the photos/quotes for next 2 levels? I guess I contact and ask but wondered if anyone else had done something similar? Should also see if the Foundation strip still available I guess. Might need to ask FoH about that. Edited February 26 by Malinga the Swinga Quote Link to comment Share on other sites More sharing options...
FarmerTweedy Posted February 26 Share Posted February 26 5 hours ago, been here before said: Latest email "FoH Chairman’s Update - End February 24 From the chairman of the Foundation of Hearts MEMBERS UPDATE – FEBRUARY 2024 Dear Owner I am absolutely delighted to let you know that our new technology platform is now live at www.foundationofhearts.org. I am sure you will all agree that this is a big step forward from where we were previously. Most importantly, it will allow us to connect to a wider group of prospective owners, as well as make it easier for you to connect with the Foundation and manage your own pledge and personal information. This message serves as an update for those owners who usually pledge from the 8th to the 23rd of the month. As we were in the migration phase during that time, we have not processed your pledge for February. These will be taken over the next few days and will be shown on your bank accounts for this month only. Next month the pledges will revert back to the scheduled date. For those pledgers who have mandates outside these dates or after 23rd of the month, your pledge will be taken at the normal date. On another specific point, since the launch a small number of owners have not been able to access their accounts and have received a message that their email address is not recognised. If this happens, we can immediately issue an activation email to get you into your account. Please email us on [email protected] requesting this activation based on your email not being recognised. In addition, we will soon be in contact with all existing PayPal members as we then look to phase 2 of the project to move all such payers to the new platform, where they can benefit from all of the capabilities and features which they have not been able to access previously. My fellow board member Andrew Brown continues to oversee this project and he will handle any other queries you might have. He is available on that same email address as above: [email protected] Again, I thank you for your patience as we have moved forward with our new technology. Such projects are never simple! We now look forward to stepping up our communication with you, providing a straightforward pledging process, and through this medium, driving up the owner numbers to benefit our club. With kind regards Gerry Mallon Chair, Foundation of Hearts It's good to see improvements being made, but it's another example of dreadfully poor communication that they've waited until after the period of the 8th to the 23rd has ended to tell people whose monthly direct debits would normally be taken during that period that they haven't been taken yet but will be in the next few days. They really should have told everyone that before that period started. Quote Link to comment Share on other sites More sharing options...
Jambof3tornado Posted February 26 Share Posted February 26 Email not recognised so I've followed instructions and await a code to get in. Quote Link to comment Share on other sites More sharing options...
Hmfc1965 Posted February 26 Share Posted February 26 Just now, Jambof3tornado said: Email not recognised so I've followed instructions and await a code to get in. Likewise Quote Link to comment Share on other sites More sharing options...
jr ewing Posted February 26 Share Posted February 26 Back to normal. Quote Link to comment Share on other sites More sharing options...
been here before Posted February 26 Share Posted February 26 43 minutes ago, Jambof3tornado said: Email not recognised so I've followed instructions and await a code to get in. Mine was the same and the code was delivered almost instantly to my junk folder. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.