kingantti1874 Posted October 16, 2020 Share Posted October 16, 2020 3 minutes ago, Nobreath said: I can understand some of the whinging before today's communication. 100%.. after it ? No not having that.. Quote Link to comment Share on other sites More sharing options...
Beni Posted October 16, 2020 Share Posted October 16, 2020 15 minutes ago, sum31uk said: Do the club have a sophisticated system that can work out if you’ve watched a stream or not? Ann will be checking in person how many people in every household view the livestream. Quote Link to comment Share on other sites More sharing options...
iainmac Posted October 16, 2020 Share Posted October 16, 2020 3 minutes ago, loveofthegame said: The promise was 18 home games at Tynecastle Park. There was no mention of being present. Agreed that, nonetheless, the promise was yet another stupid mistake from the club. I'm happy that the club have now responded but this just isn't true. From the club statement on 10th July: "In short, the club is committed to ensuring that no supporter will be left disadvantaged as a result of securing their seat at Tynecastle for the 20/21 season" Quote Link to comment Share on other sites More sharing options...
AndyNic Posted October 16, 2020 Share Posted October 16, 2020 4 minutes ago, kingantti1874 said: Talking of missing the point.. I’m referring to fans STILL complaining.. Touche. That's fair enough. Quote Link to comment Share on other sites More sharing options...
Gimme an H... Posted October 16, 2020 Share Posted October 16, 2020 5 minutes ago, kingantti1874 said: don’t give a ****. The reality is- hearts have made that guarantee and honoured it, the only club in Scotland to do so despite the huge financial burden it causes. So called hearts SUPPORTERS who are still crying about not attending more than hibs, Aberdeen Celtic, Hamilton, 😂 Pathetic, a disgrace to the word support If you are actually a supporter be grateful and take up whatever offer suits your circumstance best. i suspect most on here STILL complaining are not fans at all Nail on the head. What do those still complaining about this suggest the club do? Quote Link to comment Share on other sites More sharing options...
Romulus Posted October 16, 2020 Share Posted October 16, 2020 Seems a pretty good offering from the club. Good to have clarification and hopefully now puts an end to the matter. Quote Link to comment Share on other sites More sharing options...
iainmac Posted October 16, 2020 Share Posted October 16, 2020 1 minute ago, Gimme an H... said: Nail on the head. What do those still complaining about this suggest the club do? It's a compromise - a decent one IMO - but it was never going to satisfy everyone. Having said that, the club have invited those that are still not happy to contact the Ticket Office so, I'm not sure what else they could've done. Quote Link to comment Share on other sites More sharing options...
kingantti1874 Posted October 16, 2020 Share Posted October 16, 2020 2 minutes ago, AndyNic said: Touche. That's fair enough. 👍🏻 fans were justifiably miffed. Quote Link to comment Share on other sites More sharing options...
Dennis Reynolds Posted October 16, 2020 Share Posted October 16, 2020 3 minutes ago, iainmac said: I'm happy that the club have now responded but this just isn't true. From the club statement on 10th July: "In short, the club is committed to ensuring that no supporter will be left disadvantaged as a result of securing their seat at Tynecastle for the 20/21 season" Watch out. You'll be called a "so called SUPPORTER" soon. Can't question anything the club do remember. Quote Link to comment Share on other sites More sharing options...
crunchy frog Posted October 16, 2020 Share Posted October 16, 2020 Right I'm being lazy and CBA reading through the comms, are they treating our current STs as a donation (I am anyway) and do they want us to buy for next season? I'm happy to do that now if it helps. Cheers for any clarification Quote Link to comment Share on other sites More sharing options...
iainmac Posted October 16, 2020 Share Posted October 16, 2020 Just now, LMc said: Watch out. You'll be called a "so called SUPPORTER" soon. Can't question anything the club do remember. Happy to stand up to that particular accusation, if it comes. Quote Link to comment Share on other sites More sharing options...
gnasher75 Posted October 16, 2020 Share Posted October 16, 2020 Is the streaming available to non season ticket holders? Quote Link to comment Share on other sites More sharing options...
GinRummy Posted October 16, 2020 Share Posted October 16, 2020 12 minutes ago, loveofthegame said: The promise was 18 home games at Tynecastle Park. There was no mention of being present. Agreed that, nonetheless, the promise was yet another stupid mistake from the club. It’s all about interpretation. Here lies the problem. Quote Link to comment Share on other sites More sharing options...
Franksluckypants Posted October 16, 2020 Share Posted October 16, 2020 Very last minute, with no indication that they were trying to work on a solution, certainly P'ed me off. Multiple season ticket holder families (like mine) to be paying 3 or 4 times what others were paying for a stream, was just fundamentally wrong, particularly after the 'guarantee'. Delighted AB has come clean and is sticking up for her principles. At least it's our choice now and I can stop moaning...unless of course we don't thrash the Celtic* loving Dundee scum tonight! As a btw think I'm going to leave my money in. Quote Link to comment Share on other sites More sharing options...
scottg71 Posted October 16, 2020 Share Posted October 16, 2020 39 minutes ago, SectionFJambo said: That's how much you get back - basically you trade a £20 ticket for a £15 voucher (and the club pocket the other £5). As I said overly complex and still attempts to pocket cash in an unclear underhanded manner. Club really needs to learn how to treat fans and go with a nice clear transparent approach to how it behaves. This could have been sorted with 4 options and a few lines; 1) You trade for streaming 2) You get carry forward 3) You trade for vouchers £ for £ 4) Hybrid of the above 3 Just get your money back and get one for Easter Road because you're no Hearts supporter Quote Link to comment Share on other sites More sharing options...
Gimme an H... Posted October 16, 2020 Share Posted October 16, 2020 Just now, Franksluckypants said: Very last minute, with no indication that they were trying to work on a solution, certainly P'ed me off. Multiple season ticket holder families (like mine) to be paying 3 or 4 times what others were paying for a stream, was just fundamentally wrong, particularly after the 'guarantee'. Delighted AB has come clean and is sticking up for her principles. At least it's our choice now and I can stop moaning...unless of course we don't thrash the Celtic* loving Dundee scum tonight! As a btw think I'm going to leave my money in. Good on you 👍 There's no way the club meant to pull the wool over anyone's eyes. Anyone insinuating that needs to have a look at themselves. We're in unprecedented times - the club is trying. They know the supporters are the most important part of the club - especially this one. I applaud the compromise and the statement. Quote Link to comment Share on other sites More sharing options...
Gimme an H... Posted October 16, 2020 Share Posted October 16, 2020 42 minutes ago, SectionFJambo said: That's how much you get back - basically you trade a £20 ticket for a £15 voucher (and the club pocket the other £5). As I said overly complex and still attempts to pocket cash in an unclear underhanded manner. Club really needs to learn how to treat fans and go with a nice clear transparent approach to how it behaves. This could have been sorted with 4 options and a few lines; 1) You trade for streaming 2) You get carry forward 3) You trade for vouchers £ for £ 4) Hybrid of the above 3 😂 Get right to **** Quote Link to comment Share on other sites More sharing options...
Sooperstar Posted October 16, 2020 Share Posted October 16, 2020 22 minutes ago, kingantti1874 said: don’t give a ****. The reality is- hearts have made that guarantee and honoured it, the only club in Scotland to do so despite the huge financial burden it causes. So called hearts SUPPORTERS who are still crying about not attending more than hibs, Aberdeen Celtic, Hamilton, 😂 Pathetic, a disgrace to the word support If you are actually a supporter be grateful and take up whatever offer suits your circumstance best. i suspect most on here STILL complaining are not fans at all Every other club has done exactly the same as Hearts! Swapped STs for streaming. Only the other clubs didn't make a guarantee which they then changed! Quote Link to comment Share on other sites More sharing options...
Flaps_98 Posted October 16, 2020 Share Posted October 16, 2020 We have 3 platinum seats. My lad has an U13 ticket - thats straightforward - carried forward to next season. Myself, I will be streaming games, however, I would've just watched tonight on BBC - so do I have to also sign in to the Hearts Pass for the stream to ensure the club know I am opting in to streaming for the season? My old man is 71, there's no chance he will be streaming games this season, even if I gave him an idiots guide. So, does he have to alert the club every time he wants to put 3 games on hold? Might need clarification from the ticket office on one or two things. Quote Link to comment Share on other sites More sharing options...
3fingersreid Posted October 16, 2020 Share Posted October 16, 2020 So from my 3 St I can choose to stream from one of them , from the other two it’s either vouchers or use them next season ? Whilst I wasn’t happy with the issues of the multi ST paying more for the streamed game at least now I’ll receive goods for my money and the club don’t lose out . £15 in every £20 seems fair . that’s if I’ve read it right 🤷🏻♂️ does the partick friendly count as the starting log in or is it tonight ? Quote Link to comment Share on other sites More sharing options...
comradejambo Posted October 16, 2020 Share Posted October 16, 2020 10 minutes ago, gnasher75 said: Is the streaming available to non season ticket holders? Not right now. I do wonder however if the £15 price per match for vouchers may be a streaming price for home games not on BBC. As a season ticket holder, that would seem reasonable from my perspective. Quote Link to comment Share on other sites More sharing options...
iainmac Posted October 16, 2020 Share Posted October 16, 2020 4 minutes ago, 3fingersreid said: So from my 3 St I can choose to stream from one of them , from the other two it’s either vouchers or use them next season ? Whilst I wasn’t happy with the issues of the multi ST paying more for the streamed game at least now I’ll receive goods for my money and the club don’t lose out . £15 in every £20 seems fair . that’s if I’ve read it right 🤷🏻♂️ does the partick friendly count as the starting log in or is it tonight ? Tonight - the ST covers league games. Quote Link to comment Share on other sites More sharing options...
GinRummy Posted October 16, 2020 Share Posted October 16, 2020 Just now, iainmac said: Tonight - the ST covers league games. Might be obvious but I’m pushed for time here. If you don’t log in tonight can you just log in for the next one? Quote Link to comment Share on other sites More sharing options...
Selkirkhmfc1874 Posted October 16, 2020 Share Posted October 16, 2020 I bought season tickets for my kids and myself fully expecting not to be inside tynecastle this seaon so fully supportive of the statement and the club on this Quote Link to comment Share on other sites More sharing options...
loveofthegame Posted October 16, 2020 Share Posted October 16, 2020 Next question for those who can afford to leave the cash with the club but are still bemoaning the options provided - do you want have a team to support once we are allowed back into the stadium, and what type of financial position do you want that club to be in?! Quote Link to comment Share on other sites More sharing options...
iainmac Posted October 16, 2020 Share Posted October 16, 2020 Just now, GinRummy said: Might be obvious but I’m pushed for time here. If you don’t log in tonight can you just log in for the next one? I think if you log in to Hearts Pass to stream any league game, the club will deem that you have taken up the option to swap streaming for actual attendance for the whole season. Quote Link to comment Share on other sites More sharing options...
Gimme an H... Posted October 16, 2020 Share Posted October 16, 2020 1 minute ago, loveofthegame said: Next question for those who can afford to leave the cash with the club but are still bemoaning the options provided - do you want have a team to support once we are allowed back into the stadium, and what type of financial position do you want that club to be in?! Exactly. This generation of moaning about anything and everything does my ****ing nut in. Quote Link to comment Share on other sites More sharing options...
3fingersreid Posted October 16, 2020 Share Posted October 16, 2020 5 minutes ago, iainmac said: Tonight - the ST covers league games. Cheers , hope this announcement helps you out ? It’s probably the best I could expect Quote Link to comment Share on other sites More sharing options...
Selkirkhmfc1874 Posted October 16, 2020 Share Posted October 16, 2020 4 minutes ago, loveofthegame said: Next question for those who can afford to leave the cash with the club but are still bemoaning the options provided - do you want have a team to support once we are allowed back into the stadium, and what type of financial position do you want that club to be in?! This 100%, can't fault the club here Quote Link to comment Share on other sites More sharing options...
iainmac Posted October 16, 2020 Share Posted October 16, 2020 Just now, 3fingersreid said: Cheers , hope this announcement helps you out ? It’s probably the best I could expect I doesn't help me as I was never asking for a refund but I think it may help others, which was the most important thing. Quote Link to comment Share on other sites More sharing options...
Heartsofgold Posted October 16, 2020 Share Posted October 16, 2020 54 minutes ago, SectionFJambo said: That's how much you get back - basically you trade a £20 ticket for a £15 voucher (and the club pocket the other £5). As I said overly complex and still attempts to pocket cash in an unclear underhanded manner. Club really needs to learn how to treat fans and go with a nice clear transparent approach to how it behaves. This could have been sorted with 4 options and a few lines; 1) You trade for streaming 2) You get carry forward 3) You trade for vouchers £ for £ 4) Hybrid of the above 3 Aw go and do one eh!!! £5?!? I spent £5 on a coffee and a bacon roll this morning so not bothered about it in the slightest. For the record I will not be taking any refund of any kind for the club. If I am gifted vouchers by the club for unused streams, due to the games being shown on TV, then I will be handing them straight back. I would gladly have given the club the £1700 for my season tickets even if there were no games going to be played this year however, I'm in the fortunate position of being able to write this cash off while many others can't. I think the proposals presented this morning are fair, if a little complicated. No matter what, Hearts will have an income shortfall next year, maybe even into season 2023/24. Quote Link to comment Share on other sites More sharing options...
Mikey1874 Posted October 16, 2020 Share Posted October 16, 2020 26 minutes ago, gnasher75 said: Is the streaming available to non season ticket holders? Not for tonight. Haven't seen anything said about that yet. Quote Link to comment Share on other sites More sharing options...
loveofthegame Posted October 16, 2020 Share Posted October 16, 2020 Just now, Mikey1874 said: Not for tonight. Haven't seen anything said about that yet. Not necessary for tonight, game is on BBC Scotland channel. Quote Link to comment Share on other sites More sharing options...
Mikey1874 Posted October 16, 2020 Share Posted October 16, 2020 1 hour ago, Juan Jose Carricondo Perez said: tonight’s game won’t be streamed though as it’s selected for live TV. Therefore, it won’t be included in your 18 games (I think.....) Tonight is streamed https://www.heartsfc.co.uk/news/article/how-to-watch-hearts-vs-dundee Quote Link to comment Share on other sites More sharing options...
3fingersreid Posted October 16, 2020 Share Posted October 16, 2020 11 minutes ago, iainmac said: I doesn't help me as I was never asking for a refund but I think it may help others, which was the most important thing. 👍🏻 Quote Link to comment Share on other sites More sharing options...
PapaShango Posted October 16, 2020 Share Posted October 16, 2020 I spent over £400 on season tickets for me and my laddie in the expectation that I would maybe never get to set foot into the ground. I bought them as I am fortunate enough at the moment to be able to afford it and do not expect or want anything back from the club. I will watch the games on a stream this season and if I am able to pay full whack for my season tickets again next year. Quote Link to comment Share on other sites More sharing options...
Optimus Prime Posted October 16, 2020 Share Posted October 16, 2020 I'm not even sure which category my ticket is in. The stadium image showing the breakdown doesn't seem to be on the website anymore does anybody have it? Quote Link to comment Share on other sites More sharing options...
fabienleclerq Posted October 16, 2020 Share Posted October 16, 2020 1 hour ago, Sooperstar said: Really? I've checked mt junk mail and nothing in there either. I had emailed them previously about what my options were as I'd bought more than one St. Quote Link to comment Share on other sites More sharing options...
Mikey1874 Posted October 16, 2020 Share Posted October 16, 2020 2 minutes ago, Optimus Prime said: I'm not even sure which category my ticket is in. The stadium image showing the breakdown doesn't seem to be on the website anymore does anybody have it? https://www.google.com/search?q=hearts+stadium+plan&oq=hearts+stadium+plan&aqs=chrome..69i57j0l2.8135j1j7&client=ms-android-ee-uk-revc&sourceid=chrome-mobile&ie=UTF-8#imgrc=KJFl0-9VBLanoM Quote Link to comment Share on other sites More sharing options...
Mid Calder Jambo Posted October 16, 2020 Share Posted October 16, 2020 41 minutes ago, crunchy frog said: Right I'm being lazy and CBA reading through the comms, are they treating our current STs as a donation (I am anyway) and do they want us to buy for next season? I'm happy to do that now if it helps. Cheers for any clarification 2 minutes ago, PapaShango said: I spent over £400 on season tickets for me and my laddie in the expectation that I would maybe never get to set foot into the ground. I bought them as I am fortunate enough at the moment to be able to afford it and do not expect or want anything back from the club. I will watch the games on a stream this season and if I am able to pay full whack for my season tickets again next year. Thats exactly where I am at the moment. If we can keep employees in jobs and give HMFC a solid financial footing going forward that's what being a supporter is all about. If folk are unhappy, and I don't think many will be why don't they go and spend their dosh in Leith. This team that we all support is also a business and needs forebearance from all us just now. Quote Link to comment Share on other sites More sharing options...
Dusk_Till_Dawn Posted October 16, 2020 Share Posted October 16, 2020 23 minutes ago, loveofthegame said: Next question for those who can afford to leave the cash with the club but are still bemoaning the options provided - do you want have a team to support once we are allowed back into the stadium, and what type of financial position do you want that club to be in?! I’m leaving my money in. I never wanted to take it out. But the communication was poor and very aloof. It’s become a trend at Hearts. Assuming you have a season ticket, given that you’re calling out others? Quote Link to comment Share on other sites More sharing options...
Optimus Prime Posted October 16, 2020 Share Posted October 16, 2020 3 minutes ago, Mikey1874 said: https://www.google.com/search?q=hearts+stadium+plan&oq=hearts+stadium+plan&aqs=chrome..69i57j0l2.8135j1j7&client=ms-android-ee-uk-revc&sourceid=chrome-mobile&ie=UTF-8#imgrc=KJFl0-9VBLanoM Cheers, i think that image is from a couple of seasons back, pretty sure they updated it recently. Quote Link to comment Share on other sites More sharing options...
Mikey1874 Posted October 16, 2020 Share Posted October 16, 2020 Just now, Optimus Prime said: Cheers, i think that image is from a couple of seasons back, pretty sure they updated it recently. No changes though? Quote Link to comment Share on other sites More sharing options...
Jim Panzee Posted October 16, 2020 Share Posted October 16, 2020 27 minutes ago, Selkirkhmfc1874 said: I bought season tickets for my kids and myself fully expecting not to be inside tynecastle this seaon so fully supportive of the statement and the club on this 👏 Quote Link to comment Share on other sites More sharing options...
Maple Posted October 16, 2020 Share Posted October 16, 2020 I'll leave my money in because it's better for the club, but make no mistake this is yet another cock up by Budge. She shouldn't have had to dig herself out of this mess in the first place. She lost my support when she had us bottom of the league when it was called. She's responsible for the running of the club and she should have left in the summer. Quote Link to comment Share on other sites More sharing options...
Optimus Prime Posted October 16, 2020 Share Posted October 16, 2020 2 minutes ago, Mikey1874 said: No changes though? Found it 👍 https://www.heartsfc.co.uk/tickets-and-hospitality/matchday/pricing-structure Quote Link to comment Share on other sites More sharing options...
henryheart Posted October 16, 2020 Share Posted October 16, 2020 It is great to get some clarification. I'm happy, but as a Platinum ticket holder I'm a bit confused about how the credit system will work if cup games means there will be an uneven number? Quote Link to comment Share on other sites More sharing options...
Jamboelite Posted October 16, 2020 Share Posted October 16, 2020 (edited) Ok granted i’ve read it briefly but this seems overly complex. If you log into a stream at any point then you are deemed to be streaming for the season so all 18 games? u13 ST rolls over If you have multiple people at the same address you can stream on one and refund from others? I mean i dont care the club can have the cash but we always seem to make heavy labour of it. Edited October 16, 2020 by Jamboelite Quote Link to comment Share on other sites More sharing options...
TheBoss Posted October 16, 2020 Share Posted October 16, 2020 So if I sign in tonight then I'm automatically added to a list of "taking all 18 games as a streaming option". But what if we don't log into the streaming for a game in two/three weeks time as something comes up? Am I still "deducted" that match? Because we always miss a couple of home games a season with holidays and always hand our tickets in for those missed games. This is the only part I don't see clarity on. Can someone clesr that up. Thanks. FYI, I'm not taking the cash. We're fortunate enough and we realise that. But I'd never say no to a voucher to buy the silver kit that's in the shop and not have to justify the price of it to the wife! 😂😂😂 Quote Link to comment Share on other sites More sharing options...
Dusk_Till_Dawn Posted October 16, 2020 Share Posted October 16, 2020 Something tells me that when it comes to asking for “voluntary donations” for next season, they won’t be so slow of the mark in issuing statements. Quote Link to comment Share on other sites More sharing options...
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