Jump to content
iainmac

FOH - Pledging and any problems

Recommended Posts

Tasavallan
On ‎16‎/‎10‎/‎2019 at 12:40, Tasavallan said:

I rarely venture to the FOH website but I had a quick wander over there and noticed that the last NEWS item was from June 2018 and that despite my monthly pledge my account has not changed for months.  Yet I received an email recently from FOH advising that I had been awarded bonus points, for what I do not know. 

 

Is this just me?

 

The problems with my log-in and account details/points total have been sorted.  Thanks.

 

However, it does seem that NEWS has not been updated since JUNE 2018.

Share this post


Link to post
Share on other sites
BarneyBattles

FOH needs to up the ante. All gone very quiet. 

 

I can’t remember when I last received any communication from them. 
 

I’ve been thinking of upping my contribution, haven’t got round to it yet but I would have done so by now with any encouragement from them. 

Share this post


Link to post
Share on other sites
Alex

Hi @iainmac I'm switching  banks so wanted to change the account my DD comes out of, is there a way to do that online?

 

Thanks

 

Share this post


Link to post
Share on other sites
Lemongrab
1 hour ago, Alex said:

Hi @iainmac I'm switching  banks so wanted to change the account my DD comes out of, is there a way to do that online?

 

Thanks

 

The last time I changed bank accounts I used a switching service where all my DDs were moved to the new account. If you're doing the same you shouldn't have to do anything.

Share this post


Link to post
Share on other sites
iainmac
1 hour ago, Alex said:

Hi @iainmac I'm switching  banks so wanted to change the account my DD comes out of, is there a way to do that online?

 

Thanks

 

 

Only way to change your bank account details on our system is to cancel existing pledge &  restart with new bank details. You can do that here:

 

https://www.foundationofhearts.org/my-account/

 

Please ensure that you use the same email address to allow your Maroon Points to keep accruing. 

Share this post


Link to post
Share on other sites
Alex
8 hours ago, iainmac said:

 

Only way to change your bank account details on our system is to cancel existing pledge &  restart with new bank details. You can do that here:

 

https://www.foundationofhearts.org/my-account/

 

Please ensure that you use the same email address to allow your Maroon Points to keep accruing. 

 

Thanks Iain, I'll get that sorted.

 

8 hours ago, Lemongrab said:

The last time I changed bank accounts I used a switching service where all my DDs were moved to the new account. If you're doing the same you shouldn't have to do anything.

 

Cheers Lemongrab, but it's an account I've had for a while rather than a new account so they don't offer that option

Share this post


Link to post
Share on other sites
Zippyisajambo
On 17/11/2019 at 20:30, Zippyisajambo said:

Hi, i got an email in Sept having reached 1000 and plot ceremony - saying they would be in touch soon. Not heard a thing since? How long is the wait for this?
Thanks


 

Have sent a couple of emails to

[email protected]

asking about plot ceremony. Not one response.

poor show really.

Share this post


Link to post
Share on other sites
Mdoug79

I received an email a long time ago stating I have reached the points for the plot ceremony and that they would be in touch, I have since passed the 1300 points for the 1956 club but still not a peep from anyone!! I have tried emailing the FOH but have not had any response!

 

can anyone advise how I should get this sorted. Feel a touch cheesed off by this tbh. 

Share this post


Link to post
Share on other sites
King Of The Cat Cafe

If you are reading this, that heading caught your attention!

 

But seriously, when I try to go to the FOH website I get a message "This site can’t provide a secure connection".  I have tried it on two browser and same result.

 

What's the big deal? I hear you ask.  I dunno, I say: but I would expect FOH to have a secure connection - especially when there are financial transactions that can be carried out ther..

Share this post


Link to post
Share on other sites
StevenNaismith

For 2 years they took double transactions from my account before I noticed. Sent an email to ask what was going on. They now only take it once a month but no sign of a reply every time I ask for my money back.

Share this post


Link to post
Share on other sites
communist
3 minutes ago, StevenNaismith said:

For 2 years they took double transactions from my account before I noticed. Sent an email to ask what was going on. They now only take it once a month but no sign of a reply every time I ask for my money back.

 

Happened with mine too, after the add a pound campaign a year or 2 ago, took a few emails and payments before it was stopped. I didn't ask for a refund though. 

Share this post


Link to post
Share on other sites
davemclaren
23 minutes ago, King Of The Cat Cafe said:

If you are reading this, that heading caught your attention!

 

But seriously, when I try to go to the FOH website I get a message "This site can’t provide a secure connection".  I have tried it on two browser and same result.

 

What's the big deal? I hear you ask.  I dunno, I say: but I would expect FOH to have a secure connection - especially when there are financial transactions that can be carried out ther..

They are launching a new website so I imagine it’s to with that. 

Share this post


Link to post
Share on other sites
Another Robbo

Checked the website and it also says cant get a secure connection. Googling that suggests it could be a problem at my end or (more likely given you have the same problems) their end (which could be the move to the new website as suggested).

 

Given the payments are made via a third party (Go Cardless) I wouldn't worry about it too much.

 

Edited as thread merged.

Edited by Another Robbo

Share this post


Link to post
Share on other sites
King Of The Cat Cafe
55 minutes ago, Another Robbo said:

Checked the website and it also says cant get a secure connection. Googling that suggests it could be a problem at my end or (more likely given you have the same problems) their end (which could be the move to the new website as suggested).

 

Given the payments are made via a third party (Go Cardless) I wouldn't worry about it too much.

 

Edited as thread merged.

 

 

Good to know.

 

However, it is not even possible to visit the site.

Share this post


Link to post
Share on other sites
StevenNaismith
3 hours ago, communist said:

 

Happened with mine too, after the add a pound campaign a year or 2 ago, took a few emails and payments before it was stopped. I didn't ask for a refund though. 

Well it’s just over £1k we are talking about. Not exactly pocket change.

Edited by StevenNaismith

Share this post


Link to post
Share on other sites
iainmac
1 hour ago, StevenNaismith said:

Well it’s just over £1k we are talking about. Not exactly pocket change.

 

I've published the contact emails many times on this thread but feel free to drop me an email at the Rewards inbox & I'll make sure that you are refunded. 

Share this post


Link to post
Share on other sites
communist
3 hours ago, StevenNaismith said:

Well it’s just over £1k we are talking about. Not exactly pocket change.

 

Sorry if you read my post as a dig, it wasn't, I was just explaining it took a few months and emails to sort it. You're more than entitled to ask for it back, regardless of the amount. I'm sure you will get it sorted out mate. 

Share this post


Link to post
Share on other sites
Haringshairband

Just checked the new website out. Checked my pledge and it says I've not pledged anything since December 2015. However I have been getting money debited from my account up until this month. How would I go about getting this sorted?

Edited by Haringshairband

Share this post


Link to post
Share on other sites
iainmac
5 hours ago, Haringshairband said:

Just checked the new website out. Checked my pledge and it says I've not pledged anything since December 2015. However I have been getting money debited from my account up until this month. How would I go about getting this sorted?

 

This is all tracked via GoCardless -  your monthly donations are logged in a master spreadsheet, so they won't be missing. Can I suggest that we leave this a week or so to let the new website bed in then see where we are after that? 

Share this post


Link to post
Share on other sites
Haringshairband
15 hours ago, iainmac said:

 

This is all tracked via GoCardless -  your monthly donations are logged in a master spreadsheet, so they won't be missing. Can I suggest that we leave this a week or so to let the new website bed in then see where we are after that? 

As long as FOH are still receiving my payment I can wait to get it sorted. Reading the thread, I think it's cos I changed my email address.

Share this post


Link to post
Share on other sites
hughesie27

How do the points you earn relate to the amount you pledge?

ie. Is £1 = 1 point?

Share this post


Link to post
Share on other sites
iainmac
4 hours ago, hughesie27 said:

How do the points you earn relate to the amount you pledge?

ie. Is £1 = 1 point?

 

£1 = 1.5 points 

Share this post


Link to post
Share on other sites
hughesie27
7 hours ago, iainmac said:

 

£1 = 1.5 points 

Cheers!

Share this post


Link to post
Share on other sites
Dannie Boy

@iainmac

 

I received this email in my junk today. Is it legit? 
I never made any changes to my DD in recent months. 
 

Foundation Update 1a

We received a request to change your subscription preferences for Foundation Update 1a.

If you made this request, and would like to change your preferences, use the link below

Update your preferences

If you did not make this request, it was probably submitted by someone else by mistake. You can ignore this email, and no changes will be made to your subscription preferences.

For questions about this list, please contact: 
[email protected]

Edited by Dannie Boy

Share this post


Link to post
Share on other sites
iainmac
6 hours ago, Dannie Boy said:

@iainmac

 

I received this email in my junk today. Is it legit? 
I never made any changes to my DD in recent months. 
 

Foundation Update 1a

We received a request to change your subscription preferences for Foundation Update 1a.

If you made this request, and would like to change your preferences, use the link below

Update your preferences

If you did not make this request, it was probably submitted by someone else by mistake. You can ignore this email, and no changes will be made to your subscription preferences.

For questions about this list, please contact: 
[email protected]

 

Yes,  you've probably inadvertently unsubscribed from the FoH mailing list. If you update your preferences,  you'll opt back in. 

Share this post


Link to post
Share on other sites
Dannie Boy
24 minutes ago, iainmac said:

 

Yes,  you've probably inadvertently unsubscribed from the FoH mailing list. If you update your preferences,  you'll opt back in. 

 Thanks 

Share this post


Link to post
Share on other sites
pettigrewsstylist

Anyone any idea what the waiting time is on 1956 club invitations after passing pts threshold. Is over a yr kinda normal?

Share this post


Link to post
Share on other sites
iainmac
23 minutes ago, pettigrewsstylist said:

Anyone any idea what the waiting time is on 1956 club invitations after passing pts threshold. Is over a yr kinda normal?

 

invitations (at) foundationofhearts.org

Share this post


Link to post
Share on other sites
pettigrewsstylist
1 minute ago, iainmac said:

 

invitations (at) foundationofhearts.org

Dont want to clutter up inbox with needy me,me emails Ian.

Thought someone on jkb would be aware of current wait etc.

Share this post


Link to post
Share on other sites
iainmac

For those of you that are not seeing FoH emails:

 

1. We are seeing some pledgers (presumably inadvertently) unsubscribing from the mailing list. If you think this may apply to you, please click this link:

 

http://eepurl.com/CtudD

 

If you are already subscribed, it will tell you at some point during the process and you don't need to do anything else.

 

2. If you're finding FoH emails are going into your spam / junk folders, right click the email and select "not spam" and this should fix it.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.




×
×
  • Create New...