woodburnjambo Posted October 19, 2018 Posted October 19, 2018 Hi I’m having problems accessing my account as I no longer use the email account that is linked to my account. Thanks Davie
iainmac Posted October 21, 2018 Author Posted October 21, 2018 On 19/10/2018 at 21:43, woodburnjambo said: Hi I’m having problems accessing my account as I no longer use the email account that is linked to my account. Thanks Davie Drop an email to the Rewards inbox & this will get sorted.
woodburnjambo Posted October 23, 2018 Posted October 23, 2018 On 21/10/2018 at 10:42, iainmac said: Drop an email to the Rewards inbox & this will get sorted. Thank you
Dayman Posted November 6, 2018 Posted November 6, 2018 Do we get loyalty points for tickets from FOH? I’ve been subscribed since day 1 but have been living abroad and have just moved back to Edinburgh and don’t want to miss out on important tickets like the derby.
davemclaren Posted November 6, 2018 Posted November 6, 2018 1 hour ago, Dayman said: Do we get loyalty points for tickets from FOH? I’ve been subscribed since day 1 but have been living abroad and have just moved back to Edinburgh and don’t want to miss out on important tickets like the derby. Nope.
Dayman Posted November 6, 2018 Posted November 6, 2018 2 hours ago, davemclaren said: Nope. Fair enough. Thanks!
gjcc Posted November 6, 2018 Posted November 6, 2018 (edited) Stuck in a one off payment, does this come off immediately/next few days or does it get added to the next months direct debit? edit: Never mind Ive had an email. Edited November 6, 2018 by gjcc
Deek Posted November 11, 2018 Posted November 11, 2018 Just noticed you have been taking 2 payments a month from me. Can you PM to sort out as can’t appear to do it on the FOH site.
iainmac Posted November 12, 2018 Author Posted November 12, 2018 On 11/11/2018 at 19:27, Deek said: Just noticed you have been taking 2 payments a month from me. Can you PM to sort out as can’t appear to do it on the FOH site. If you PM me with your pledging details, I'll get this sorted & we can even organise money to be refunded.
will-i-am-a-jambo Posted December 5, 2018 Posted December 5, 2018 Hi, Apologies if already covered the thread. I'm changing bank accounts but lm reluctant to use the switch bank facility. How do l move my pledge to my new bank account? How do l contact gocardless to do this? Thanks.
iainmac Posted December 5, 2018 Author Posted December 5, 2018 1 minute ago, will-i-am-a-jambo said: Hi, Apologies if already covered the thread. I'm changing bank accounts but lm reluctant to use the switch bank facility. How do l move my pledge to my new bank account? How do l contact gocardless to do this? Thanks. Follow the instructions on this link. https://support.gocardless.com/hc/en-gb/articles/115002835269-FAQs-for-customers-paying-through-GoCardless?encoded_id=605275#ddm4
will-i-am-a-jambo Posted December 5, 2018 Posted December 5, 2018 1 hour ago, iainmac said: Follow the instructions on this link. https://support.gocardless.com/hc/en-gb/articles/115002835269-FAQs-for-customers-paying-through-GoCardless?encoded_id=605275#ddm4 Thanks l will try phone them.
Governor Tarkin Posted January 9, 2019 Posted January 9, 2019 Hi, I changed my pledge amount for payments beginning in December but I've just noticed that you are taking bot my original pledge amount and new pledge amount out on different days of the month for both December and January. I can't see any way to rectify this on my account as only my new pledge amount shows up. How best can we sort this out? Cheers
¼½¾ Posted January 9, 2019 Posted January 9, 2019 Hi @iainmac, I upped my pledge in December, and now find I have two payments coming off. I assume me cancelling the earlier DD won't cause any problems, but just want to check first?
iainmac Posted January 9, 2019 Author Posted January 9, 2019 58 minutes ago, Lemongrab said: Hi @iainmac, I upped my pledge in December, and now find I have two payments coming off. I assume me cancelling the earlier DD won't cause any problems, but just want to check first? If you drop a line to rewards at foundationofhearts dot org, we'll get that checked for you.
iainmac Posted January 9, 2019 Author Posted January 9, 2019 1 hour ago, Lemongrab said: Hi @iainmac, I upped my pledge in December, and now find I have two payments coming off. I assume me cancelling the earlier DD won't cause any problems, but just want to check first? If you drop a line to rewards at foundationofhearts dot org, we'll get that checked for you.
iainmac Posted January 9, 2019 Author Posted January 9, 2019 2 hours ago, Governor Tarkin said: Hi, I changed my pledge amount for payments beginning in December but I've just noticed that you are taking bot my original pledge amount and new pledge amount out on different days of the month for both December and January. I can't see any way to rectify this on my account as only my new pledge amount shows up. How best can we sort this out? Cheers If you drop a line to rewards at foundationofhearts dot org, we'll get that checked for you
Governor Tarkin Posted January 11, 2019 Posted January 11, 2019 On 09/01/2019 at 14:29, iainmac said: If you drop a line to rewards at foundationofhearts dot org, we'll get that checked for you Thanks Iain. ?
steve123 Posted February 3, 2019 Posted February 3, 2019 (edited) Hi, I have stopped receiving emails and updates from FOH. I have also put my email addresses on FOH site to recover password and getting nothing through. Pledge is still coming from bank monthly !! Any help appreciated Edited February 3, 2019 by steve123
iainmac Posted February 3, 2019 Author Posted February 3, 2019 5 hours ago, steve123 said: Hi, I have stopped receiving emails and updates from FOH. I have also put my email addresses on FOH site to recover password and getting nothing through. Pledge is still coming from bank monthly !! Any help appreciated Send an email with your details & we'll sort it.
steve123 Posted February 4, 2019 Posted February 4, 2019 6 hours ago, iainmac said: Send an email with your details & we'll sort it. Thanks much appreciated !!
gjcc Posted February 4, 2019 Posted February 4, 2019 Had to have my points tally added up a while back which was done very promptly. It hasn’t moved since. Is this just something i’ll Have to do periodically now? Not an issue in the slightest, happy to email every 6 months or so if needed.
iainmac Posted February 5, 2019 Author Posted February 5, 2019 3 hours ago, gjcc said: Had to have my points tally added up a while back which was done very promptly. It hasn’t moved since. Is this just something i’ll Have to do periodically now? Not an issue in the slightest, happy to email every 6 months or so if needed. There is a known problem with some accounts' points updating & we're working with GoCardless to fix this.
Remnants of Standards Posted February 6, 2019 Posted February 6, 2019 On 05/02/2019 at 01:18, iainmac said: There is a known problem with some accounts' points updating & we're working with GoCardless to fix this. Just saw this reply Iain. I always have to email every couple of months to update my points total. Not a huge issue for me, but sure you could do without the hassle of chasing things up. Cheers for all that you guys do and have done.
iainmac Posted February 7, 2019 Author Posted February 7, 2019 (edited) 22 hours ago, Politbordeaux said: Just saw this reply Iain. I always have to email every couple of months to update my points total. Not a huge issue for me, but sure you could do without the hassle of chasing things up. Cheers for all that you guys do and have done. Just to elaborate on this. The individual DD's are tracked on GoCardless & downloaded onto a spreadsheet every month by the FoH Accountant, so there is no prospect of anyone's payments being "missed". The problem is that with some accounts, the website doesn't update the points automatically but we can easily do that manually. We're working with GoCardless & our web developers to resolve this permanently. Edited February 7, 2019 by iainmac
Ghshan Posted March 8, 2019 Posted March 8, 2019 For the 10 month running I haven’t had points added, this time for the February payment
Buzz Posted March 8, 2019 Posted March 8, 2019 Had both my own and my daughters maroon points successfully manually updated twice last year in February and June but they never get updated automatically. Is there anything we can do to fix this?
iainmac Posted March 8, 2019 Author Posted March 8, 2019 2 hours ago, buzz said: Had both my own and my daughters maroon points successfully manually updated twice last year in February and June but they never get updated automatically. Is there anything we can do to fix this? We're working on a fix with GoCardless on this. Your patience is appreciated.
novoman Posted March 14, 2019 Posted March 14, 2019 Hi Iain my points tally hasn’t moved for quite a few months now. My payment has come off . Who do I get in touch with about this ? Thsnks
iainmac Posted March 15, 2019 Author Posted March 15, 2019 7 hours ago, novoman said: Hi Iain my points tally hasn’t moved for quite a few months now. My payment has come off . Who do I get in touch with about this ? Thsnks If you drop an email to the Rewards inbox mentioned further up this page please?
DETTY29 Posted March 20, 2019 Posted March 20, 2019 As a shout out, thanks Iain. Email off yesterday to the rewards email address and maroon points updated same day.
sac Posted March 31, 2019 Posted March 31, 2019 Fantastic day out at the FoH plot Ceremony today, hats off to all involved in organising a cracking event. Her Majesty, Haring & Bobby had the pleasure of meeting myself & fellow pledgers. If you've not been to one you'll love it.
davemclaren Posted March 31, 2019 Posted March 31, 2019 1 minute ago, sac said: Fantastic day out at the FoH plot Ceremony today, hats off to all involved in organising a cracking event. Her Majesty, Haring & Bobby had the pleasure of meeting myself & fellow pledgers. If you've not been to one you'll love it. Can’t be many plots left. ?
sac Posted March 31, 2019 Posted March 31, 2019 3 hours ago, davemclaren said: Can’t be many plots left. ? Plenty
Famous 1874 Posted June 2, 2019 Posted June 2, 2019 Hi is the minimum amount for direct debit each month £10?
iainmac Posted June 2, 2019 Author Posted June 2, 2019 29 minutes ago, Famous 1874 said: Hi is the minimum amount for direct debit each month £10? Yes.
Famous 1874 Posted June 2, 2019 Posted June 2, 2019 10 minutes ago, iainmac said: Yes. Setup? Is there any way for me to check what day of the month the direct debit will be taken?
gjcc Posted June 2, 2019 Posted June 2, 2019 59 minutes ago, Famous 1874 said: Setup? Is there any way for me to check what day of the month the direct debit will be taken? Think it’s the same for everyone, usually around the 5th/6th. Not sure if it will be taken this month in that case. But welcome to the club.
iainmac Posted June 2, 2019 Author Posted June 2, 2019 1 hour ago, Famous 1874 said: Setup? Is there any way for me to check what day of the month the direct debit will be taken? You should've been asked which day you'd like the DD to be taken. If you'd like me to check, please drop an email to the Rewards inbox.
Famous 1874 Posted June 2, 2019 Posted June 2, 2019 Thanks, got an email notifying me that it’s the first of every month.
HAMILTON HEARTS Posted June 20, 2019 Posted June 20, 2019 Problems each month they never update my points got to contact them all the time and get the same shite reply that it will not happen again
iainmac Posted June 20, 2019 Author Posted June 20, 2019 6 hours ago, HAMILTON HEARTS said: Problems each month they never update my points got to contact them all the time and get the same shite reply that it will not happen again Drop Rewards an email & I'll get it sorted. If you've been reading this thread, you'll be aware of an ongoing problem with some accounts. We're currently trialing a fix for this so I'll have to look at your account to see why this hasn't worked in your case. Apologies for the inconvenience.
iainmac Posted June 21, 2019 Author Posted June 21, 2019 17 hours ago, HAMILTON HEARTS said: Problems each month they never update my points got to contact them all the time and get the same shite reply that it will not happen again Hi, I've checked your account & everything appears to be OK with your points.
iainmac Posted July 1, 2019 Author Posted July 1, 2019 Hi All, We "think" we've finally fixed the problem with Maroon Points not automatically updating. If you get the time, can you check your FoH Dashboards & flag any anomalies to me on this thread please? I'd also love to hear - one way or another ? - from anyone who has had problems in the past but now thinks they're resolved. Or not. ? Thanks in advance.
gjcc Posted July 1, 2019 Posted July 1, 2019 8 hours ago, iainmac said: Hi All, We "think" we've finally fixed the problem with Maroon Points not automatically updating. If you get the time, can you check your FoH Dashboards & flag any anomalies to me on this thread please? I'd also love to hear - one way or another ? - from anyone who has had problems in the past but now thinks they're resolved. Or not. ? Thanks in advance. I’ve had bother in the past. Seems to have updated fine the past couple months. Thanks for all your hard work.
Buzz Posted July 2, 2019 Posted July 2, 2019 22 hours ago, iainmac said: Hi All, We "think" we've finally fixed the problem with Maroon Points not automatically updating. If you get the time, can you check your FoH Dashboards & flag any anomalies to me on this thread please? I'd also love to hear - one way or another ? - from anyone who has had problems in the past but now thinks they're resolved. Or not. ? Thanks in advance. I’ve had to have manual updates done on a few occasions but it seems to have updated automatically in the last few months.
Anoeta Posted July 4, 2019 Posted July 4, 2019 Sorry if I’ve missed it in the thread earlier but is there a specific date in the month that the points are added or updated or should they appear as soon as a payment clears? If it’s the latter then I’m still having issues with mine. I’ve had to email a few times in the last few months to get things updated.
iainmac Posted July 4, 2019 Author Posted July 4, 2019 11 minutes ago, Anoeta said: Sorry if I’ve missed it in the thread earlier but is there a specific date in the month that the points are added or updated or should they appear as soon as a payment clears? If it’s the latter then I’m still having issues with mine. I’ve had to email a few times in the last few months to get things updated. Round about the 20th of each month so June's have been updated but July's haven't.
airthjambo Posted July 8, 2019 Posted July 8, 2019 How often do plot ceremonies take place & how soon do we get notified after passing the 1000 maroon points mark?
iainmac Posted July 8, 2019 Author Posted July 8, 2019 (edited) 9 minutes ago, airthjambo said: How often do plot ceremonies take place & how soon do we get notified after passing the 1000 maroon points mark? They happen every month but its a slow process with 8000 pledgers. Drop an email to invitations @ foundationofhearts.org (no spaces) to find out dates. Edited July 8, 2019 by iainmac
Recommended Posts