Jump to content

Holiday/flight cancellations and refunds ( title updated )


Recommended Posts

Jambo-Jimbo
1 hour ago, luckydug said:

Didn't know that before,

I do now though 😕

It's going to be very difficult for them to operate for the foreseeable future. 

Social distancing is with us for a long time so flights will only be 2/3 full at best. 

Won't suit their operating model at all. 

Foreign travel will return to being something only high earners can afford imo. 

 

Prices will certainly go up, for flights & holiday's, that's for sure.

Link to post
Share on other sites
  • Replies 1.5k
  • Created
  • Last Reply

Top Posters In This Topic

  • Jambo-Jimbo

    126

  • OBE

    112

  • Samuel Camazzola

    107

  • davemclaren

    105

Top Posters In This Topic

Posted Images

luckydug
42 minutes ago, Old Blue Eyes said:

 

Which airline charged you £850 each for a one way ticket?

It was Jet 2, these were seats that were left over after they had rescued their own customers. 

There was no choice in the matter it was either pay the going rate or be left behind. We were actually very lucky to get these seats. Seats were few and far between with any of the airlines still operating. 

As it was a package holiday booked with Travel Republic my claim is with them rather than Ryanair. 

There is clearly going to be a lot of suing going on with TR chasing Ryanair for money they have had to refund thanks to the antics of RYANAIR. 

I have got my claim in already but obviously it will be a long wait. 

 

 

Link to post
Share on other sites
The Fonz

KLM update- managed to get them on the phone finally and just as with the website I was offered either to rebook or take a travel voucher for the cost of the flight. 
 

I explained to the guy that neither of those options was of any use to me and asked how to go about sorting a cash refund. He said travel vouchers can be exchanged for cash once they expire (12 months from the day they are issued...)

 

So now I’m effectively a creditor to KLM and can’t get my money back for a year for a flight they’re not able to provide. It’s >£200 so it’s not putting me in any hardship, but it stinks regardless. 
 

The guy on the phone assured me that their practice was completely legal, but from having a cursory look online I’m not sure that it is. 
 

Anyone got any ideas? For now I’m just going to hold off and hope that in the coming months legislation will force them to refund me. 

Link to post
Share on other sites
1 hour ago, luckydug said:

It was Jet 2, these were seats that were left over after they had rescued their own customers. 

There was no choice in the matter it was either pay the going rate or be left behind. We were actually very lucky to get these seats. Seats were few and far between with any of the airlines still operating. 

As it was a package holiday booked with Travel Republic my claim is with them rather than Ryanair. 

There is clearly going to be a lot of suing going on with TR chasing Ryanair for money they have had to refund thanks to the antics of RYANAIR. 

I have got my claim in already but obviously it will be a long wait. 

 

 

 

I'm assuming you called Travel Republic and asked them for direction when you were faced with the flight dilemma?

 

Jet2 cashing in on your desperation, just as bad as Ryanair.

Edited by Old Blue Eyes
Link to post
Share on other sites
davemclaren
1 hour ago, The Fonz said:

KLM update- managed to get them on the phone finally and just as with the website I was offered either to rebook or take a travel voucher for the cost of the flight. 
 

I explained to the guy that neither of those options was of any use to me and asked how to go about sorting a cash refund. He said travel vouchers can be exchanged for cash once they expire (12 months from the day they are issued...)

 

So now I’m effectively a creditor to KLM and can’t get my money back for a year for a flight they’re not able to provide. It’s >£200 so it’s not putting me in any hardship, but it stinks regardless. 
 

The guy on the phone assured me that their practice was completely legal, but from having a cursory look online I’m not sure that it is. 
 

Anyone got any ideas? For now I’m just going to hold off and hope that in the coming months legislation will force them to refund me. 

I don’t think it is legal but a lot of them are doing similar. If you paid by credit card you could contact your provider. . 

Link to post
Share on other sites
The Fonz
35 minutes ago, davemclaren said:

I don’t think it is legal but a lot of them are doing similar. If you paid by credit card you could contact your provider. . 

Paid on debit unfortunately. Had a look on Twitter and money saving expert, etc. are saying not to accept any vouchers. 
 

Im sure I’ll get a cash refund eventually, but for now KLM are probably just pulling a fast one and planning on dealing with the fallout at a later date. 

Link to post
Share on other sites
davemclaren
1 minute ago, The Fonz said:

Paid on debit unfortunately. Had a look on Twitter and money saving expert, etc. are saying not to accept any vouchers. 
 

Im sure I’ll get a cash refund eventually, but for now KLM are probably just pulling a fast one and planning on dealing with the fallout at a later date. 

I think you are right. 

Link to post
Share on other sites
luckydug
8 hours ago, Old Blue Eyes said:

 

I'm assuming you called Travel Republic and asked them for direction when you were faced with the flight dilemma?

 

Jet2 cashing in on your desperation, just as bad as Ryanair.

TR just said to contact Ryanair although they said that they had also tried to contact them with no success.

There was no time to continue trying to make contact again as the seats came up on the Jet2 website and it was take them or stay behind in resort. The hotel was closing and the Police were chasing people off the streets.

Could have been worse though as there was hundreds of stranded passengers left behind at the airport when we left.

We were lucky we had the cash to book the seats .

I wouldn't blame Jet 2 as they had sent out empty planes to rescue passengers 

at least they helped to get people home.

Ryanair deliberately left people in resort as they didn't want the expense of sending out empty planes to rescue the people they had left behind.

I hope TR and On the Beach etc sue them for millions.

Link to post
Share on other sites
2 hours ago, luckydug said:

TR just said to contact Ryanair although they said that they had also tried to contact them with no success.

There was no time to continue trying to make contact again as the seats came up on the Jet2 website and it was take them or stay behind in resort. The hotel was closing and the Police were chasing people off the streets.

Could have been worse though as there was hundreds of stranded passengers left behind at the airport when we left.

We were lucky we had the cash to book the seats .

I wouldn't blame Jet 2 as they had sent out empty planes to rescue passengers 

at least they helped to get people home.

Ryanair deliberately left people in resort as they didn't want the expense of sending out empty planes to rescue the people they had left behind.

I hope TR and On the Beach etc sue them for millions.

 

Jet2 were recipients of some of the £75million given by the UK government to send out empty planes to repatriate people like you.

This money was to keep the prices affordable and not inflated.

I think it's fair to have a go at them.

 

https://simpleflying.com/uk-government-repatriation-flights/

 

ps. Ryanair did not receive any of this money.

Edited by graygo
Link to post
Share on other sites
9 hours ago, luckydug said:

TR just said to contact Ryanair although they said that they had also tried to contact them with no success.

There was no time to continue trying to make contact again as the seats came up on the Jet2 website and it was take them or stay behind in resort. The hotel was closing and the Police were chasing people off the streets.

Could have been worse though as there was hundreds of stranded passengers left behind at the airport when we left.

We were lucky we had the cash to book the seats .

I wouldn't blame Jet 2 as they had sent out empty planes to rescue passengers 

at least they helped to get people home.

Ryanair deliberately left people in resort as they didn't want the expense of sending out empty planes to rescue the people they had left behind.

I hope TR and On the Beach etc sue them for millions.

 

It really concerns me that both TR and Ryanair abandoned you, this canae be legal? 

 

Once you discovered your scheduled homebound flight was cancelled, did neither of the above give you the option to re-book with Ryanair before your holiday ended? I was led to believe Ryanair laid on extra flights prior to them ceasing operations. When you knew your return flight was cancelled, how many days did you have left on your holiday?

 

Sorry for all the questions Ld, but I'm trying to imagine what your "get home strategy" would've been if you didn't have the outrageous £1700 for repatriation? Graygo's informative post above suggests the most you should've paid for 2 flights home was £372. If there's a holiday industry remaining after this crisis, there should be a rebalancing in favour of the consumer.

 

My apologies again if I'm being over intrusive.

 

JKB experts, pile in at will...:biggrin2:

Edited by Old Blue Eyes
Link to post
Share on other sites
luckydug
7 hours ago, graygo said:

 

Jet2 were recipients of some of the £75million given by the UK government to send out empty planes to repatriate people like you.

This money was to keep the prices affordable and not inflated.

I think it's fair to have a go at them.

 

https://simpleflying.com/uk-government-repatriation-flights/

 

ps. Ryanair did not receive any of this money.

That scheme only started AFTER these Airlines started repatriating people. 

At that point the airlines who had started repatriating had received no support. 

The Spanish lockdown started 16/3. 

The reason Ryanair never received any of the cash was because they never repatriated anyone. 

They just left the other airlines to pick up the passengers that they left behind. 

Link to post
Share on other sites
luckydug
1 hour ago, Old Blue Eyes said:

 

It really concerns me that both TR and Ryanair abandoned you, this canae be legal? 

 

Once you discovered your scheduled homebound flight was cancelled, did neither of the above give you the option to re-book with Ryanair before your holiday ended? I was led to believe Ryanair laid on extra flights prior to them ceasing operations. When you knew your return flight was cancelled, how many days did you have left on your holiday?

 

Sorry for all the questions Ld, but I'm trying to imagine what your "get home strategy" would've been if you didn't have the outrageous £1700 for repatriation? Graygo's informative post above suggests the most you should've paid for 2 flights home was £372. If there's a holiday industry remaining after this crisis, there should be a rebalancing in favour of the consumer.

 

My apologies again if I'm being over intrusive.

 

JKB experts, pile in at will...:biggrin2:

It was impossible to contact Ryanair to rebook they just closed down communication. 

It was the Thursday afternoon when our flight got cancelled. I had been checking their website all week to check and up to then it was showing scheduled. 

I then spent Thursday night and Friday morning  trying to contact both TR and Ryanair. I eventually got through to TR who told me I would have to contact Ryanair to rebook although they admitted they had been unable to get through to Ryanair as well. 

At that point we decided just to get home best as we could. We had met up with a group of elderly women in our hotel and turned out they had the same problems. In the end they managed to get flights to English airports but they were all on different flights and they all came from the west of Scotland. 

Their flights were roughly the same cost as ours which were to Glasgow. We even tried to contact the British Consul in the Canary Isles but couldn't get through and apparently they only worked two days a week. 

There really was no time to haggle over prices. Just get home and worry about the cost later. 

As I said in my answer to Greygo the government only stepped in after the event and the reason Ryanair got no money was because they never rescued anyone. 

If they did send rescue flights it would have been BEFORE they cancelled our flight. After 19/03 they ceased operations completely. 

 

 

Edited by luckydug
Link to post
Share on other sites
davemclaren

After requesting a refund via their online system from Ryanair they’ve now sent me an email with a link to my voucher and no clear guidance how you actually get a refund. 🤷🏼‍♂️

Link to post
Share on other sites
5 hours ago, luckydug said:

That scheme only started AFTER these Airlines started repatriating people. 

At that point the airlines who had started repatriating had received no support. 

The Spanish lockdown started 16/3. 

The reason Ryanair never received any of the cash was because they never repatriated anyone. 

They just left the other airlines to pick up the passengers that they left behind. 

 

Fair do's, thanks for the reply.

 

Good that you got home and hopefully get the money back without too much hassle.

Link to post
Share on other sites
5 hours ago, luckydug said:

It was impossible to contact Ryanair to rebook they just closed down communication. 

It was the Thursday afternoon when our flight got cancelled. I had been checking their website all week to check and up to then it was showing scheduled. 

I then spent Thursday night and Friday morning  trying to contact both TR and Ryanair. I eventually got through to TR who told me I would have to contact Ryanair to rebook although they admitted they had been unable to get through to Ryanair as well. 

At that point we decided just to get home best as we could. We had met up with a group of elderly women in our hotel and turned out they had the same problems. In the end they managed to get flights to English airports but they were all on different flights and they all came from the west of Scotland. 

Their flights were roughly the same cost as ours which were to Glasgow. We even tried to contact the British Consul in the Canary Isles but couldn't get through and apparently they only worked two days a week. 

There really was no time to haggle over prices. Just get home and worry about the cost later. 

As I said in my answer to Greygo the government only stepped in after the event and the reason Ryanair got no money was because they never rescued anyone. 

If they did send rescue flights it would have been BEFORE they cancelled our flight. After 19/03 they ceased operations completely. 

 

 

 

Thursday your flight is cancelled, how many days did you have to find another flight?

 

Ryanair being an Irish company wouldn't receive repatriation money from a UK Government.

 

TR and Ryanair failed you, Jet2 exploited you in your desperation, we're all in it together, sure we are.

Link to post
Share on other sites
davemclaren
7 minutes ago, Old Blue Eyes said:

 

Thursday your flight is cancelled, how many days did you have to find another flight?

 

Ryanair being an Irish company wouldn't receive repatriation money from a UK Government.

 

TR and Ryanair failed you, Jet2 exploited you in your desperation, we're all in it together, sure we are.

Weren’t the repatriation fares set by the UK government?

Link to post
Share on other sites
6 minutes ago, davemclaren said:

Weren’t the repatriation fares set by the UK government?

 

Surely not at £850 a pop.

 

Edited by Old Blue Eyes
Link to post
Share on other sites
1 hour ago, davemclaren said:

Weren’t the repatriation fares set by the UK government?

 

1 hour ago, Old Blue Eyes said:

 

Surely not at £850 a pop.

 

 

His flight was before the government stepped in.

Link to post
Share on other sites
davemclaren
3 minutes ago, graygo said:

 

 

His flight was before the government stepped in.

Gotcha. Just capitalism then. 

Link to post
Share on other sites
6 minutes ago, graygo said:

 

 

His flight was before the government stepped in.

 

👍

 

Not even trying to disguise the inevitable shafting £850/£186.

Edited by Old Blue Eyes
Link to post
Share on other sites
luckydug
59 minutes ago, Old Blue Eyes said:

 

Thursday your flight is cancelled, how many days did you have to find another flight?

 

Ryanair being an Irish company wouldn't receive repatriation money from a UK Government.

 

TR and Ryanair failed you, Jet2 exploited you in your desperation, we're all in it together, sure we are.

We were due to leave on the Saturday 21/03. It was early evening on the Thursday when I noticed they had cancelled. So up to that point I believed we were leaving as scheduled. 

As I said I wasted time trying to contact them so I only really had the Friday afternoon to arrange a flight as we were due to check out on the Saturday morning. We were checking all the sites and flights were few and far between. 

Seats would appear on a website and disappear before you could complete your purchase. There was a flight available to Glasgow but it was a single seat at £800 so I decided to let my wife take it on her own. Just as she was protesting about leaving me, four more seats appeared on the same flight so we managed to get them. 

At the airport it was turning nasty as Tui had brought several bus loads of passengers to the airport who were then being told they had no flight. 

By this time the lockdown had started and the hotels had been ordered to close. People were panicking and I felt really sorry for those passengers left behind. 

Ours was a minor inconvenience in the grand scheme of things. 

At the end of the day we are home safe and well so that's the main thing. 

 

 

Link to post
Share on other sites
davemclaren
1 hour ago, luckydug said:

We were due to leave on the Saturday 21/03. It was early evening on the Thursday when I noticed they had cancelled. So up to that point I believed we were leaving as scheduled. 

As I said I wasted time trying to contact them so I only really had the Friday afternoon to arrange a flight as we were due to check out on the Saturday morning. We were checking all the sites and flights were few and far between. 

Seats would appear on a website and disappear before you could complete your purchase. There was a flight available to Glasgow but it was a single seat at £800 so I decided to let my wife take it on her own. Just as she was protesting about leaving me, four more seats appeared on the same flight so we managed to get them. 

At the airport it was turning nasty as Tui had brought several bus loads of passengers to the airport who were then being told they had no flight. 

By this time the lockdown had started and the hotels had been ordered to close. People were panicking and I felt really sorry for those passengers left behind. 

Ours was a minor inconvenience in the grand scheme of things. 

At the end of the day we are home safe and well so that's the main thing. 

 

 

Sounds a nightmare. 

Link to post
Share on other sites
luckydug
1 minute ago, davemclaren said:

Sounds a nightmare. 

Nothing compared to the poor buggers left behind. 

I believe there are still people trying to get home from the Canary Isles yet. 😕

 

Link to post
Share on other sites
davemclaren
5 minutes ago, luckydug said:

Nothing compared to the poor buggers left behind. 

I believe there are still people trying to get home from the Canary Isles yet. 😕

 

Really? 😳

Link to post
Share on other sites
2 hours ago, luckydug said:

We were due to leave on the Saturday 21/03. It was early evening on the Thursday when I noticed they had cancelled. So up to that point I believed we were leaving as scheduled. 

As I said I wasted time trying to contact them so I only really had the Friday afternoon to arrange a flight as we were due to check out on the Saturday morning. We were checking all the sites and flights were few and far between. 

Seats would appear on a website and disappear before you could complete your purchase. There was a flight available to Glasgow but it was a single seat at £800 so I decided to let my wife take it on her own. Just as she was protesting about leaving me, four more seats appeared on the same flight so we managed to get them. 

At the airport it was turning nasty as Tui had brought several bus loads of passengers to the airport who were then being told they had no flight. 

By this time the lockdown had started and the hotels had been ordered to close. People were panicking and I felt really sorry for those passengers left behind. 

Ours was a minor inconvenience in the grand scheme of things. 

At the end of the day we are home safe and well so that's the main thing. 

 

 

 

 

I envy your control throughout, well done. I'd still be there, locked up in a lockdown.

Edited by Old Blue Eyes
Link to post
Share on other sites
luckydug
1 hour ago, luckydug said:

Nothing compared to the poor buggers left behind. 

I believe there are still people trying to get home from the Canary Isles yet. 😕

 

I read an article about an elderly couple a few days ago, stuck in Tenerife. 

Apparently every flight they have booked has been cancelled leaving them out of pocket and still having to rebook . 

Makes our experience look like a picnic tbh. 

Link to post
Share on other sites
hmfc_liam06

Looks like Jet2 have completely closed their phone lines, unless the guys on here who managed to speak with them have a different number? I've tried a couple from their website and get the same closed message every time.

Link to post
Share on other sites
The Fonz
On 25/04/2020 at 14:44, davemclaren said:

After requesting a refund via their online system from Ryanair they’ve now sent me an email with a link to my voucher and no clear guidance how you actually get a refund. 🤷🏼‍♂️

That’s exactly what KLM did, deliberately misleading customers into taking a voucher while they hold onto your cash for a year or longer. 
 

According to EU law they need to refund you in cash if they’ve not been able to run the flight you’ve paid for. Money Saving Expert are saying not to accept a voucher under any circumstances (unless you’re happy to do so). 
 

At some point they’ll be forced to start refunding customers properly but for now they’re making it as frustratingly slow a process as possible 🐍’s. 

Link to post
Share on other sites
Samuel Camazzola
7 hours ago, hmfc_liam06 said:

Looks like Jet2 have completely closed their phone lines, unless the guys on here who managed to speak with them have a different number? I've tried a couple from their website and get the same closed message every time.

Have they prompted contact with you first? I waited until they contacted me via email regarding the cancelled holiday then phoned them. I think it was just a generic 0333 number then got through to someone working from their home. 

Link to post
Share on other sites
hmfc_liam06
1 minute ago, Samuel Camazzola said:

Have they prompted contact with you first? I waited until they contacted me via email regarding the cancelled holiday then phoned them. I think it was just a generic 0333 number then got through to someone working from their home. 

 

Yeah I got that email a few weeks ago. I suspect they have just totally ceased inbound phone contact.

Link to post
Share on other sites
Samuel Camazzola
2 minutes ago, hmfc_liam06 said:

 

Yeah I got that email a few weeks ago. I suspect they have just totally ceased inbound phone contact.

Just checked my call log and it was a number ending 0737. I got through on 1st April. 

 

Are you on Twitter? They look to be active on the responses just now so you could directly message them there to initiate contact. 

Link to post
Share on other sites
IronJambo
On 25/04/2020 at 18:12, luckydug said:

Nothing compared to the poor buggers left behind. 

I believe there are still people trying to get home from the Canary Isles yet. 😕

 

I've got friends at work (a couple) and his dad who lived with them died. They flew him home to bury him in Mauritius and she got home on the last seat of the last flight before they locked the place down. He was left behind in the airport with her 9 year old son waiting on the next flight that still hasn't happened. I'm sure he's been stuck there for over 4 weeks now.

Link to post
Share on other sites
hmfc_liam06
53 minutes ago, Samuel Camazzola said:

Just checked my call log and it was a number ending 0737. I got through on 1st April. 

 

Are you on Twitter? They look to be active on the responses just now so you could directly message them there to initiate contact. 

 

That's the one I tried.

 

The Mrs messaged them on FB but they're not responding. Will try twitter 👍

Link to post
Share on other sites
davemclaren

I was in the Ryanair chat for about three hours today then it timed me out without a response. 

Link to post
Share on other sites
Samuel Camazzola
1 hour ago, hmfc_liam06 said:

 

That's the one I tried.

 

The Mrs messaged them on FB but they're not responding. Will try twitter 👍

I'm not on Facebook but from their responses on Twitter, they are sometimes a bit behind but do seem to make the effort to catch up and respond. 

 

They seem to be encouraging some folk to fill out a form where they want something to be actioned. https://www.jet2holidays.com/contact-us/havent travelled yet/question

 

Worth a try too. 

 

 

Link to post
Share on other sites
18 hours ago, hmfc_liam06 said:

Looks like Jet2 have completely closed their phone lines, unless the guys on here who managed to speak with them have a different number? I've tried a couple from their website and get the same closed message every time.

 

The email I got had a firm to fill in asking if you wanted to rebook or have a refund, they call back in date of original departure order. Took about a week, maybe wee bit less.

Link to post
Share on other sites
hmfc_liam06
6 hours ago, graygo said:

 

The email I got had a firm to fill in asking if you wanted to rebook or have a refund, they call back in date of original departure order. Took about a week, maybe wee bit less.

 

Mines doesn't 🤷‍♂️

There's a button to manage booking but only to make an amendment, nothing about cancelling.

Link to post
Share on other sites
Samuel Camazzola
45 minutes ago, hmfc_liam06 said:

 

Mines doesn't 🤷‍♂️

There's a button to manage booking but only to make an amendment, nothing about cancelling.

That was same as mine. 

 

I'd fill in the form and tweet. You'll get a response at some point. 

Link to post
Share on other sites
hmfc_liam06
23 minutes ago, Samuel Camazzola said:

That was same as mine. 

 

I'd fill in the form and tweet. You'll get a response at some point. 

 

The form had new dates etc but I thought I'd chance it and leave that blank and see if it sent, which it did. Hopefully get a call soon :thumbsup:

Edited by hmfc_liam06
Link to post
Share on other sites

Eurowings just cancelled my flights to Germany which were supposed to be next weekend. Like others, they mention nothing about refunds in the email. The website tells you to go to the app for a refund, and once there, no mention of that either.

 

I understand that these companies are going through a very difficult time, but the practices from all of them is piss poor. At a time when people are perhaps in their own financial crisis, the fact that these companies can do anything possible to hold YOUR money that you're entitled to, is shocking. Like The Fonz, I stand to get £200 back which isn't exactly crippling me. But, for all they know, I'm a small business owner who's on his arse relying on getting that back to put food on the table or pay my rent.

 

Looks like I am going to have to phone them, but I'm at work just now so might not get a chance.

 

What would happen if someone just didn't contact them? Would they still refund automatically in the end?

Link to post
Share on other sites

The latest from Ryanair explaining the voucher options. They have my name but lead with Dear Customer. No incentive to accept the voucher, massive opportunity missed to appease the Customer. Email incorrectly edited.

 

Dear Customer,

You have recently received an email with a voucher code to the value of your original booking.

Please note that this voucher is valid for 12 Months and can be used for your future travel plans, please note that if you do not use the voucher the voucher before the expiry date you will receive a full cash refund, in the event you use the voucher in part you will also receive the option of a voucher for the balance or a cash refund after the expire date.

Please click on the link below to accept the voucher

Link to post
Share on other sites
Lord BJ

https://apple.news/AMu2wCjzATYKizusUvX89HA
 

Not ideal. The government could probably do with intervening and ensuring people’s statutory right were honoured.

 

If they allow it to continue people will start questioning who they favour people or the businesses. Now is not the time to allow discontent to grow in the population at large, that may have lots of unintended consequences. 
 

I appreciate the airlines etc are in terrible position but that does not entitle them or banks or other business to break consumer rights, People will get increasingly annoyed especially if financial pressures mount if they are withheld from money they are entitled to. 
 

 

Link to post
Share on other sites
32 minutes ago, Old Blue Eyes said:

The latest from Ryanair explaining the voucher options. They have my name but lead with Dear Customer. No incentive to accept the voucher, massive opportunity missed to appease the Customer. Email incorrectly edited.

 

Dear Customer,

You have recently received an email with a voucher code to the value of your original booking.

Please note that this voucher is valid for 12 Months and can be used for your future travel plans, please note that if you do not use the voucher the voucher before the expiry date you will receive a full cash refund, in the event you use the voucher in part you will also receive the option of a voucher for the balance or a cash refund after the expire date.

Please click on the link below to accept the voucher

So, you can get your money back in 12 months, but they want you to click on the voucher link, thus giving up your refund rights instead?

 

I know I'm just up, but have I understood that correctly?

Link to post
Share on other sites
3 minutes ago, Barack said:

So, you can get your money back in 12 months, but they want you to click on the voucher link, thus giving up your refund rights instead?

 

I know I'm just up, but have I understood that correctly?

 

The way I've interpreted it, if you want a refund prior to the voucher expiry date do not accept the voucher. What process a customer should use for refund still isn't clear, when it does become clear, the refund may still take several months. Ryanair needs the Customers cash for survival, IMO.

 

 

 

Link to post
Share on other sites
Just now, Old Blue Eyes said:

 

The way I've interpreted it, if you want a refund prior to the voucher expiry date do not accept the voucher. What process a customer should use for refund still isn't clear, when it does become clear, the refund may still take several months. Ryanair needs the Customers cash for survival, IMO.

 

 

 

Bollocks what the airlines are doing. Even more bollocks, that Government's around the world know why airlines are doing it and won't intervene for that reason. 

 

Means no bailout and any political bias questions to certain airlines (legal redress through Courts possibly) If with them holding onto consumers cash (wrongly) and trying to muddy the refund waters,  it gives them an excuse if the airline then goes under. As it failed to manage it's own cash crisis and/or make cuts that were deemed necessary. Like what BA are proposing.

Link to post
Share on other sites
Tambo_The_Jambo

Got an e-mail from TUI on Monday and was fully refunded for my March 29th cruise into the bank this morning. Such a relief after all the worry. 

Link to post
Share on other sites
56 minutes ago, Tambo_The_Jambo said:

Got an e-mail from TUI on Monday and was fully refunded for my March 29th cruise into the bank this morning. Such a relief after all the worry. 

 

This will become a common post on this page in time imo, some will happily accept a voucher.

Ryanair as an example are working with 20% admin staff and are being inundated with refund requests, up to 10,000 a day/week (not sure which) instead of around 400.

I've changed my Jet2 holiday to next May and will probably accept a voucher from Ryanair for my Poland flights in August although I did pay for that on credit card so might go down that route.

Link to post
Share on other sites
2 minutes ago, Barack said:

Bollocks what the airlines are doing. Even more bollocks, that Government's around the world know why airlines are doing it and won't intervene for that reason. 

 

Means no bailout and any political bias questions to certain airlines (legal redress through Courts possibly) If with them holding onto consumers cash (wrongly) and trying to muddy the refund waters,  it gives them an excuse if the airline then goes under. As it failed to manage it's own cash crisis and/or make cuts that were deemed necessary. Like what BA are proposing.

 

Muddying the waters is a deliberate strategy.

 

My original 6 digit booking Ref No was good enough for all comms previously. The email sent prior to the one I received today contained the voucher with a lengthy OTT 18 digit number, this will create mayhem when asked to enter. The same email did not have a link to activate the voucher (voucherlimboland) but had a click here button for refund which took you on the inevitable road to nowhere.

 

Today's email only has a link to accept the voucher, no link for refund.

 

In the past when Ryanair have requested payment for any additional extras, their instructions have been crystal, leaving no

doubt about when, how much and by what means. In contrast, the comms Ryanair is currently sending out looks amateurish and definitely confusing. Survival tactics?  

 

 

Link to post
Share on other sites
1 minute ago, Old Blue Eyes said:

 

Muddying the waters is a deliberate strategy.

 

My original 6 digit booking Ref No was good enough for all comms previously. The email sent prior to the one I received today contained the voucher with a lengthy OTT 18 digit number, this will create mayhem when asked to enter. The same email did not have a link to activate the voucher (voucherlimboland) but had a click here button for refund which took you on the inevitable road to nowhere.

 

Today's email only has a link to accept the voucher, no link for refund.

 

In the past when Ryanair have requested payment for any additional extras, their instructions have been crystal, leaving no

doubt about when, how much and by what means. In contrast, the comms Ryanair is currently sending out looks amateurish and definitely confusing. Survival tactics?  

 

 

Definitely survival tactics. Like all of them. 

 

Simon Calder from The Independent (on TV a lot) is one to follow, either in his columns or on Twitter. He's usually got his finger on the button. 

Link to post
Share on other sites
3 minutes ago, Barack said:

Definitely survival tactics. Like all of them. 

 

Simon Calder from The Independent (on TV a lot) is one to follow, either in his columns or on Twitter. He's usually got his finger on the button. 

 

As I've said previously, if it's current customers cash keeping them afloat, show some professional appreciation please.

 

I'll keep a look-out for Simon...:thumbs_up:

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.




×
×
  • Create New...