Holiday/flight cancellations and refunds ( title updated )

[The Frenchman Returns]

On 15/05/2020 at 17:18, Jeff said:

Tui phone line = horrendous

I have them to look forward tomorrow as they are only open Monday to Friday 

 

Had the pleasure of calling EasyJet this morning, started the call at 11 as it might have been quicker on a Sunday morning.

 

1 hour 43 minutes later call concluded 

[Gone]

40 minutes ago, The Frenchman Returns said:

I have them to look forward tomorrow as they are only open Monday to Friday 

 

Had the pleasure of calling EasyJet this morning, started the call at 11 as it might have been quicker on a Sunday morning.

 

1 hour 43 minutes later call concluded 

 

I got nowhere on Friday. 3 hours in a queue before I gave up. They're playing hard ball... Probably a sign of what's to come of them as a company.

 

I'll be trying from 9am tomorrow and I'll happily stay in a queue til 6 haha

[Gone]

16 hours ago, The Frenchman Returns said:

I have them to look forward tomorrow as they are only open Monday to Friday 

 

Had the pleasure of calling EasyJet this morning, started the call at 11 as it might have been quicker on a Sunday morning.

 

1 hour 43 minutes later call concluded 

 

How you getting on?

[XB52]

I just applied for a refund online. Easy as pie, of course now got to wait to see if I get my money

[The Frenchman Returns]

16 minutes ago, Jeff said:

 

How you getting on?

On hold, I have another hour then have to go out 

 

first time I called it said all lines busy

Edited May 18, 2020 by The Frenchman Returns

[Gone]

1 minute ago, The Frenchman Returns said:

On hold, I have another hour then have to go out 

 

first time I called it said all lines busy

 

Yep I've been on hold just short of 2 hours. Must be less than 100 call handlers... Pathetic

[graygo]

1 minute ago, Jeff said:

 

Yep I've been on hold just short of 2 hours. Must be less than 100 call handlers... Pathetic

 

To be fair most of their staff are on furlough and what's left is having to deal with hundreds of times the amount of calls, possibly thousands.

[Gone]

1 minute ago, graygo said:

 

To be fair most of their staff are on furlough and what's left is having to deal with hundreds of times the amount of calls, possibly thousands.

 

Yeah I'm not going to give the call handlers any bother. It's really poor from the company though.

[Gone]

Got through after 2 hours and they hung up when I was giving my reference... Shambles

[The Frenchman Returns]

12 minutes ago, graygo said:

 

To be fair most of their staff are on furlough and what's left is having to deal with hundreds of times the amount of calls, possibly thousands.

I got through after 31 minutes, to be told I need to ring another number as my query relates to Gatwick / Virgin. Nice lady couldn’t tell me how long I might be on hold . Will give it a quick call then try again this afternoon 

[OBE]

48 minutes ago, Jeff said:

Got through after 2 hours and they hung up when I was giving my reference... Shambles

 

Must've shit themselves when they seen the big refund sum...

[Gone]

16 minutes ago, Old Blue Eyes said:

 

Must've shit themselves when they seen the big refund sum...

 

Wouldn't be shocked if they were in serious financial trouble. 

 

I'm going to take this down the bank route now

[The Frenchman Returns]

A gold star to Seajet Ferries in Greece. Emailed them yesterday asking to cancel.

 

They emailed me back at 0923 today confirming and giving me the credit note I wanted. If I don't use in timeframe then it becomes a refund, assuming they don't go bust first.

 

Now to try TUI again, gave up after being on hold for 25 minutes on the new number given, for 3rd party flights booked with TUI.

Edited May 18, 2020 by The Frenchman Returns

[The Real Maroonblood]

Has anyone booked with Jet2  in June?

Family flying out on 24thJune to Cyprus.

Is that wishful thinking it will happen?

[Jambo-Jimbo]

7 minutes ago, The Real Maroonblood said:

Has anyone booked with Jet2  in June?

Family flying out on 24thJune to Cyprus.

Is that wishful thinking it will happen?

 

Jet2 are planning on re-starting their flights around the 16th June or so, so the flight might go ahead as planned, however there might be next to nothing open in Cyprus though, when they get there.

The flight to Cyprus or anywhere for that matter might be the easy part, it's what the conditions are on the ground at your destination which is more difficult to determine right now.

[The Frenchman Returns]

Failed with TUI,

 

43 minutes on hold (total of 2hrs all told)

 

Tried to get flight changed, despite TUI no longer selling the Virgin flight I am booked on, as its been pulled. Asked to switch to the BA flight that they are selling and takes off an hour later. Could only do this if I paid a change to booking fee. Turned down that option, asked for a note to be added to my file that I was unhappy with the response. Felt for the girl as she was obviously having a nightmare but she kept giving the line "we haven't been informed by the airline that the flight has been cancelled" and "when we do hear we might switch to Heathrow"

 

Will sit on it and wait.

 

Not booking another holiday until some form of normality returns.

[The Real Maroonblood]

1 hour ago, Jambo-Jimbo said:

 

Jet2 are planning on re-starting their flights around the 16th June or so, so the flight might go ahead as planned, however there might be next to nothing open in Cyprus though, when they get there.

The flight to Cyprus or anywhere for that matter might be the easy part, it's what the conditions are on the ground at your destination which is more difficult to determine right now.

Thanks for that bit of info.

[Nucky Thompson]

I just booked my February 2021 holiday to Lanzarote with Jet2. £180 deposit and the rest needs paid up at the end of November.

Worth the risk as the price was really good. If they go tits up I'll get my money back anyway through ABTA

[Adam Murray]

1 hour ago, Jambo-Jimbo said:

 

Jet2 are planning on re-starting their flights around the 16th June or so, so the flight might go ahead as planned, however there might be next to nothing open in Cyprus though, when they get there.

The flight to Cyprus or anywhere for that matter might be the easy part, it's what the conditions are on the ground at your destination which is more difficult to determine right now.

 

Father in law lives in Cyprus.

Terraced bars allowed to open from this Thursday, with social distancing measures in place.

Beaches and various other venues open from June 1st, again with rules 

[Jambo-Jimbo]

2 minutes ago, Adam Murray said:

 

Father in law lives in Cyprus.

Terraced bars allowed to open from this Thursday, with social distancing measures in place.

Beaches and various other venues open from June 1st, again with rules 

 

I think everywhere will have some form of restrictions/rules in place for the forseeable, certainly until things calm down a bit, probably later in the year.

[highlandjambo3]

9 minutes ago, Jambo-Jimbo said:

 

I think everywhere will have some form of restrictions/rules in place for the forseeable, certainly until things calm down a bit, probably later in the year.

I think it’s going to be widely accepted that we will take a hit with this, an acceptable death rate will be part of the normal from now on (for the foreseeable future).  As the days go by I get a feeling that more and more people are out and about, more cars, pedestrians etc...... the new normal is approaching.   

[Jambo-Jimbo]

52 minutes ago, highlandjambo3 said:

I think it’s going to be widely accepted that we will take a hit with this, an acceptable death rate will be part of the normal from now on (for the foreseeable future).  As the days go by I get a feeling that more and more people are out and about, more cars, pedestrians etc...... the new normal is approaching.   

 

I also think it's eventually going to be a case of, feck it, we can't hide away forever from this and people will just learn to live with it (assuming there isn't a vaccine anytime soon if at all), what we'll see this year is a few tentative steps taken, next year things in your industry will begin to recover, albeit in baby steps at first, picking up pace as the weeks/months progress.

[Locky]

Too fed up to read the whole thread, but has anyone dealt with Eurowings.

 

Flights were cancelled 3 weeks ago and I haven't got round to requesting a refund. Can't call as it's an international number. Filled out an online contact form but no idea when they'll get back to me.

 

I booked the flights through booking.com, you think they'll fight my corner for me?

[Samuel Camazzola]

1 minute ago, Locky said:

Too fed up to read the whole thread, but has anyone dealt with Eurowings.

 

Flights were cancelled 3 weeks ago and I haven't got round to requesting a refund. Can't call as it's an international number. Filled out an online contact form but no idea when they'll get back to me.

 

I booked the flights through booking.com, you think they'll fight my corner for me?

Did you use a credit card, Locky? If so, go via your card provider and request a charge back. Advise them you've been attempting to contact them but get no response. 

[Dazo]

17 hours ago, The Real Maroonblood said:

Has anyone booked with Jet2  in June?

Family flying out on 24thJune to Cyprus.

Is that wishful thinking it will happen?

Absolutely no chance and don’t expect Jet2 to resume on 17th of June as that date was set a while ago subject to review.  On top of that I’d imagine very few if any holiday destinations will be accepting tourists in June/July.  Spain are looking like far later in the year maybe even into 2021 I can see many countries being similar, especially tourists from the uk. 

[Locky]

9 hours ago, Samuel Camazzola said:

Did you use a credit card, Locky? If so, go via your card provider and request a charge back. Advise them you've been attempting to contact them but get no response. 

Sadly not mate, paid by debit card.  

[Samuel Camazzola]

Just now, Locky said:

Sadly not mate, paid by debit card.  

I don't know what levels of protection Visa Debit offers but may be worth exhausting to see if anything can be done down that route. 👍 

[The Real Maroonblood]

27 minutes ago, Dazo said:

Absolutely no chance and don’t expect Jet2 to resume on 17th of June as that date was set a while ago subject to review.  On top of that I’d imagine very few if any holiday destinations will be accepting tourists in June/July.  Spain are looking like far later in the year maybe even into 2021 I can see many countries being similar, especially tourists from the uk. 

I hope you're right. 

Thanks for your input.

[Nucky Thompson]

39 minutes ago, Dazo said:

Absolutely no chance and don’t expect Jet2 to resume on 17th of June as that date was set a while ago subject to review.  On top of that I’d imagine very few if any holiday destinations will be accepting tourists in June/July.  Spain are looking like far later in the year maybe even into 2021 I can see many countries being similar, especially tourists from the uk. 

I read yesterday that the Spanish transport minister was looking to open Spain for foreign tourists at the end of June.

Their economy depends on tourism 

[Samuel Camazzola]

1 hour ago, Dazo said:

Absolutely no chance and don’t expect Jet2 to resume on 17th of June as that date was set a while ago subject to review.  On top of that I’d imagine very few if any holiday destinations will be accepting tourists in June/July.  Spain are looking like far later in the year maybe even into 2021 I can see many countries being similar, especially tourists from the uk. 

Tenerife hotels due to open on 1st July. Will be interesting to see what countries will be permitted to fly in though. 

[Ray Gin]

19 hours ago, The Real Maroonblood said:

Has anyone booked with Jet2  in June?

Family flying out on 24thJune to Cyprus.

Is that wishful thinking it will happen?

 

https://www.telegraph.co.uk/politics/2020/04/03/nicola-sturgeon-do-not-expect-summer-holiday-year/amp/

[Samuel Camazzola]

3 minutes ago, Ray Gin said:

 

https://www.telegraph.co.uk/politics/2020/04/03/nicola-sturgeon-do-not-expect-summer-holiday-year/amp/

The article is a bit old now. 

[Ray Gin]

Just now, Samuel Camazzola said:

The article is a bit old now. 

 

The virus hasn't disappeared. There's no vaccine. 

[The Real Maroonblood]

6 minutes ago, Ray Gin said:

 

https://www.telegraph.co.uk/politics/2020/04/03/nicola-sturgeon-do-not-expect-summer-holiday-year/amp/

Had to log in but the headline was enough.

[Dazo]

14 minutes ago, Samuel Camazzola said:

Tenerife hotels due to open on 1st July. Will be interesting to see what countries will be permitted to fly in though. 

I thought they were opening for Spanish only ? Think they want mainland Spanish to holiday on the Spanish islands this year to get tourism going. 

[Ray Gin]

Folk need to realise restrictions are only going to be partially lifted because there are currently enough beds available in intensive care units and people are being trusted to carry on isolating as much as possible, albeit to a slightly less harsh degree. 

 

Nobody should be expecting to go back to normal life and pack their family onto an airplane to jet off for their holidays any time soon. 

Edited May 19, 2020 by Ray Gin

[Samuel Camazzola]

1 minute ago, Ray Gin said:

 

The virus hasn't disappeared. There's no vaccine. 

Just other outlets are now talking about what airlines are due to operate, what procedures are being put in place and what costs are anticipated. 

 

The travel situations are evolving so fast that today's news will be outdated by the weekend. 

[Samuel Camazzola]

2 minutes ago, Dazo said:

I thought they were opening for Spanish only ? Think they want mainland Spanish to holiday on the Spanish islands this year to get tourism going. 

Will depend on what quarantine guidelines are in place in six weeks' time.

[Nucky Thompson]

7 minutes ago, Ray Gin said:

 

The virus hasn't disappeared. There's no vaccine. 

It hasn't disappeared, but countries are adapting to live along side it.

Economies won't stay shut until a vaccine is found

[OBE]

 

Spain has introduced a 4 phase opening schedule, only 50% of Spain is currently in phase 1. Phase 2 will only allow internal movement between it's 17 provinces.

 

50% of spain still in phase zero.

 

Loads of dosh staying in the UK, can't be a bad thing. New patio sets and BBQ's for the garden and a long hot summer maybe, can but hope eh?

[Ray Gin]

14 minutes ago, Nucky Thompson said:

It hasn't disappeared, but countries are adapting to live along side it.

Economies won't stay shut until a vaccine is found

 

No, but lots of things will be heavily restricted with social distancing measures in place. Don't expect to be going to theatres, gigs, clubs or packed pubs any time soon. 

[inspector]

1 hour ago, Samuel Camazzola said:

I don't know what levels of protection Visa Debit offers but may be worth exhausting to see if anything can be done down that route. 👍 

As has been previously mentioned , speak to your bank about the chargeback scheme.

[OBE]

6 minutes ago, Ray Gin said:

 

No, but lots of things will be heavily restricted with social distancing measures in place. Don't expect to be going to theatres, gigs, clubs or packed pubs any time soon. 

 

Maternity wards better start gearing up for the ensuing big push...

Edited May 19, 2020 by Old Blue Eyes

[Van Wilder]

8 minutes ago, Ray Gin said:

 

No, but lots of things will be heavily restricted with social distancing measures in place. Don't expect to be going to theatres, gigs, clubs or packed pubs any time soon. 

 

Really glad i work in the Entertainment industry.

 

 

[Lord BJ]

https://apple.news/AghXbmxYWQeCuf2vAbfyLrA

 

Maybe some small hope of foreign travel.

[Van Wilder]

3 minutes ago, Lord BJ said:

https://apple.news/AghXbmxYWQeCuf2vAbfyLrA

 

Maybe some small hope of foreign travel.

 

The whole 14 days when people re-enter the country is going to stop most people travelling.

Although if they continue to let people work from home, suppose it might work out.

[OBE]

15 minutes ago, inspector said:

As has been previously mentioned , speak to your bank about the chargeback scheme.

 

The charge back scheme, where is the cash released from?

[Ray Gin]

8 minutes ago, Lord BJ said:

https://apple.news/AghXbmxYWQeCuf2vAbfyLrA

 

Maybe some small hope of foreign travel.

 

Air bridges between 2 countries with a low infection rate? That rules out the UK then.

 

 

[Lord BJ]

Just now, Ray Gin said:

 

Air bridges between 2 countries with a low infection rate? That rules out the UK then.

 

 

 

Not really the R rate is below one. Whilst in relation to the general population it probably way lower than the overall R number due to things like care homes and hospitals having such high R rates.

 

UK has been hit badly but the infection rate is currently low and that should continue. 

 

The scheme may or may not be a nonsense but as developed country with a low infection rate we are probably among the better placed countries to be involved in this.

[inspector]

2 hours ago, Old Blue Eyes said:

 

The charge back scheme, where is the cash released from?

No idea. Probably the bank who will deduct it from any monies due to the company.