1874 Posted January 23, 2019 Share Posted January 23, 2019 The weird thing is .. it’s working on my Kodi .. but not through the official web site .... very strange Quote Link to comment Share on other sites More sharing options...
Busby nets the rebound Posted January 23, 2019 Share Posted January 23, 2019 Absolute bollocks of a service.. Amateur at best... Expecting a full refund... Quote Link to comment Share on other sites More sharing options...
keymaster Posted January 23, 2019 Share Posted January 23, 2019 Hi I messages studio to say sound kept going off, terrible echo/lag and back up server not loading at all - their response was to try using the back up server- DUH did you read my message? almost as bad as the game a few weeks ago when they left the mics on at half time and sat there swearing their heads off all through the break. Amateur low-quality service at best. K Quote Link to comment Share on other sites More sharing options...
Djnoisy Posted January 23, 2019 Share Posted January 23, 2019 Must have seen all of 15mins of coverage. Cancelled my subscription. Will take my chances with Kodi streams. Quote Link to comment Share on other sites More sharing options...
keymaster Posted January 23, 2019 Share Posted January 23, 2019 Hi My yearly subscription is up for renewal in a couple of weeks - just cancelled - if you wonder why just read my posts above, UTTER JOKE Quote Link to comment Share on other sites More sharing options...
colinmaroon Posted January 23, 2019 Share Posted January 23, 2019 Also cancelled! Abysmal! Quote Link to comment Share on other sites More sharing options...
Beave1874 Posted January 23, 2019 Share Posted January 23, 2019 Personally will give it this weekend's game and if same terrible stream then cancelling. Quote Link to comment Share on other sites More sharing options...
ozjambo Posted January 24, 2019 Share Posted January 24, 2019 So frustrating this morning, took time of work to watch , a terrible game and stream , could be my own fault for saying I thought the service was improving. Was watching what seemed to be an excellent stream only to be interrupted by what I thought were ads for the media service provided, not good enough for the money being charged get your act together Hearts Quote Link to comment Share on other sites More sharing options...
Joey J J Jr Shabadoo Posted January 24, 2019 Share Posted January 24, 2019 Disgraceful service last night. Quote Link to comment Share on other sites More sharing options...
Laurie Posted January 24, 2019 Share Posted January 24, 2019 Apologies for the technical issues last night folks, I was made aware of them during commentary by quite a few subscribers and both Sports Media GB and my colleagues in the media team were working to resolve them. I realise that is no consolation for those who had an intermittent, at best, service throughout the match and work is going on to ensure the same issues do not repeat themselves this weekend against St Johnstone. I'll feedback any additional info I get, I completely understand the frustration though and again, apologies. Quote Link to comment Share on other sites More sharing options...
TyphoonJambo Posted January 24, 2019 Share Posted January 24, 2019 Laurie, thanks for the feedback but im afraid i, and I'm sure many other subscriber's, are getting tired of the same old platitudes. Everytime i have had an issue which you could deal with it has been dealt with swiftly and i appreciate your efforts to do so. However, surely now there is a case for a complete review of the service we are paying good money for. On too many occasions there has been technical issues. It always seems as if the kit is switched on just as broadcasting begins with no prep being carried out beforehand. I realise you are the spokesman /fall guy here and not a technical and i am not criticising you but the current service is simply not fit for purpose. Quote Link to comment Share on other sites More sharing options...
Dinger Posted January 24, 2019 Share Posted January 24, 2019 the service was better when it was a single camera low down in the old main stand with part of the pitch obscured by a pillar, would rather have that and actually see the match than put up with nothing, tell them to ditch Verizon, they suck so bad, it will cost hearts tv money when people start unsubscribing and looking for alternative streams online, lack of content and consistent problems is not good enough, especially after a price hike Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 24, 2019 Share Posted January 24, 2019 Laurie, Your input is always welcome but the fact the you, as a volunteer, are able to give us better advice than the official "support" contact is illuminating. I agree wholeheartedly with the two previous posts both made by long term users of Hearts TV. I would also add that if it wasn't for the quality of your commentary, as well as the input of Andrew and Jimmy, then many more of us would have cancelled this service already. At the risk of repeating myself, this is not a difficult problem to solve. In fact, just go here to see how it can and should be done. https://www.raithrovers.net/raithtv Now, this is a League 1 side with considerably less financial resources than Hearts but they are able to get it right. In addition, it costs £20.00 a season for audio only and £50.00 a season for audio and video. Perhaps, in an effort to fix the problems with Hearts TV, getting Phil Turnbull to make a call to John McGlynn would be a good start. Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 24, 2019 Share Posted January 24, 2019 20 hours ago, 1874 said: The weird thing is .. it’s working on my Kodi .. but not through the official web site .... very strange That's interesting. Were you streaming direct to a smart TV? Quote Link to comment Share on other sites More sharing options...
Laurie Posted January 24, 2019 Share Posted January 24, 2019 Dinger/DesertDawg - I completely understand where you are coming from and obviously my remit is not the technical side. That said, I am part of the service and therefore am still involved on some level - even with the areas that I'm not directly responsible for. I should mention that I am not just a volunteer either, although that is how I got involved in the first instance. The club do pay me for the commentary service, just to be clear. I'm not an employee, but a freelancer. I can't promise anything at this stage though, other than the fact that the issues experienced are being investigated and the feedback from you guys does get passed on to the relevant parties. Quote Link to comment Share on other sites More sharing options...
TyphoonJambo Posted January 24, 2019 Share Posted January 24, 2019 5 minutes ago, Laurie said: Dinger/DesertDawg - I completely understand where you are coming from and obviously my remit is not the technical side. That said, I am part of the service and therefore am still involved on some level - even with the areas that I'm not directly responsible for. I should mention that I am not just a volunteer either, although that is how I got involved in the first instance. The club do pay me for the commentary service, just to be clear. I'm not an employee, but a freelancer. I can't promise anything at this stage though, other than the fact that the issues experienced are being investigated and the feedback from you guys does get passed on to the relevant parties. Thanks again Laurie. Good to know were not shouting in the dark. Quote Link to comment Share on other sites More sharing options...
Craig Gordons Gloves Posted January 24, 2019 Share Posted January 24, 2019 I don't know if it's been mentioned before, but we don't get a choice between choosing audio only or video, it's video or that's your lot. I'd be happy with audio only commentary as a choice because at times i can't stream the pictures and due to the time difference i'm sometimes at work for midweek games and while i can watch, it's at the expense of my work, whereas with audio i can still listen and get a ton of stuff done. Quote Link to comment Share on other sites More sharing options...
1874 Posted January 24, 2019 Share Posted January 24, 2019 2 hours ago, DesertDawg said: That's interesting. Were you streaming direct to a smart TV? No , from my android box ... I found it strange also , checked it out with a few minutes left in the match .... my stream from hearts tv was still giving me the Verizon screen, yet at the same time , my android box with Kodi was giving me the match ...... Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 24, 2019 Share Posted January 24, 2019 46 minutes ago, 1874 said: No , from my android box ... I found it strange also , checked it out with a few minutes left in the match .... my stream from hearts tv was still giving me the Verizon screen, yet at the same time , my android box with Kodi was giving me the match ...... Funnily enough, that matches my attempts to try different browsers and devices. Using Chrome or Edge on a regular Windows 10 PC it's usually successful. Firefox Ultra doesn't connect at all. Amazon Fire Stick connected to a 55" display works using either the Amazon Silk browser or Firefox for Amazon Fire but the frames are all wrong so it's alsmost impossible to navigate the site.. I've queried this with "support" and did get an acknowledgement but nothing else. Suffice to say that all of these methods work well on Raith TV that I mentioned earlier. I'd bet that your Kodi on Android works too. 8 hours ago, TypoonJambo said: Laurie, thanks for the feedback but im afraid i, and I'm sure many other subscriber's, are getting tired of the same old platitudes. Everytime i have had an issue which you could deal with it has been dealt with swiftly and i appreciate your efforts to do so. However, surely now there is a case for a complete review of the service we are paying good money for. On too many occasions there has been technical issues. It always seems as if the kit is switched on just as broadcasting begins with no prep being carried out beforehand. I realise you are the spokesman /fall guy here and not a technical and i am not criticising you but the current service is simply not fit for purpose. I've always had this impression too. As soon as I got the Verizon screen prior to yesterday's kick off I knew that we were in for problems. On a similar vein, does nobody test the streams with the various devices now available? Quote Link to comment Share on other sites More sharing options...
Cyber Posted January 26, 2019 Share Posted January 26, 2019 VERIZON supply Aberdeen TV aswel do they not... Always spot on when I'm using it and build up to match is on way earlier than ours ? Quote Link to comment Share on other sites More sharing options...
JamboTron2 Posted January 26, 2019 Share Posted January 26, 2019 On 25/01/2019 at 00:40, DesertDawg said: Funnily enough, that matches my attempts to try different browsers and devices. Using Chrome or Edge on a regular Windows 10 PC it's usually successful. Firefox Ultra doesn't connect at all. Amazon Fire Stick connected to a 55" display works using either the Amazon Silk browser or Firefox for Amazon Fire but the frames are all wrong so it's alsmost impossible to navigate the site.. I've queried this with "support" and did get an acknowledgement but nothing else. Suffice to say that all of these methods work well on Raith TV that I mentioned earlier. I'd bet that your Kodi on Android works too. I've always had this impression too. As soon as I got the Verizon screen prior to yesterday's kick off I knew that we were in for problems. On a similar vein, does nobody test the streams with the various devices now available? Both my firestick and smart tv struggle with the page layout, I can’t click, or even see the link to log in. My work around is iPad connected to tv with hdmi adapter, it’s ok, but not ideal. Quote Link to comment Share on other sites More sharing options...
Beave1874 Posted January 26, 2019 Share Posted January 26, 2019 8 minutes ago, JamboTron2 said: Both my firestick and smart tv struggle with the page layout, I can’t click, or even see the link to log in. My work around is iPad connected to tv with hdmi adapter, it’s ok, but not ideal. Was just about to ask a work around as would prefer to watch through Amazon TV rather than my PC. Go through Firefox and cannot see a point to log in? Farce Quote Link to comment Share on other sites More sharing options...
Steve_Jersey_HMFC Posted January 26, 2019 Share Posted January 26, 2019 Better no see that Verizon screen the day! Quote Link to comment Share on other sites More sharing options...
Cyber Posted January 26, 2019 Share Posted January 26, 2019 Was jumping back again during warm uo..... Of at min? Quote Link to comment Share on other sites More sharing options...
1874 Posted January 26, 2019 Share Posted January 26, 2019 Seriously!!! I’ve got the Verizon screen Quote Link to comment Share on other sites More sharing options...
Dinger Posted January 26, 2019 Share Posted January 26, 2019 they are taking the p*** surely Quote Link to comment Share on other sites More sharing options...
1874 Posted January 26, 2019 Share Posted January 26, 2019 My Kodi is working though .. but not great this is is an absolute joke hearts tv !!!!! Quote Link to comment Share on other sites More sharing options...
Steve_Jersey_HMFC Posted January 26, 2019 Share Posted January 26, 2019 Primary player=verizon backup player all fuzzy, I can’t watch unless I’m on LSD Quote Link to comment Share on other sites More sharing options...
BRAVEHEART1874 Posted January 26, 2019 Share Posted January 26, 2019 yep vericzon on -now clicked to back up and is on at the moment anyways Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 26, 2019 Share Posted January 26, 2019 We're in trouble again. Verizon warning on primary player but the backup is working.......so far. Quote Link to comment Share on other sites More sharing options...
Miami vice Posted January 26, 2019 Share Posted January 26, 2019 The verizon screen is much better quality than the one on Wednesday. Quote Link to comment Share on other sites More sharing options...
1874 Posted January 26, 2019 Share Posted January 26, 2019 Where’s the back up player option desert ? Quote Link to comment Share on other sites More sharing options...
Dayman Posted January 26, 2019 Share Posted January 26, 2019 Refresh the page my Verizon screen went away Quote Link to comment Share on other sites More sharing options...
Steve_Jersey_HMFC Posted January 26, 2019 Share Posted January 26, 2019 Primary player now just same as backup the fuzzy one. So annoying Quote Link to comment Share on other sites More sharing options...
Cyber Posted January 26, 2019 Share Posted January 26, 2019 Hardly anyone in ground are we miles behind again?♂️ Quote Link to comment Share on other sites More sharing options...
Steve_Jersey_HMFC Posted January 26, 2019 Share Posted January 26, 2019 Backup player no working. Let’s hope it lasts for the next 2 hours Quote Link to comment Share on other sites More sharing options...
connlach Posted January 26, 2019 Share Posted January 26, 2019 Back up working here and my internet is rubbish. Click on hd sign and change it to 1000. Might help Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 26, 2019 Share Posted January 26, 2019 8 minutes ago, 1874 said: Where’s the back up player option desert ? Bottom right of screen as long as you're not in full screen mode. Good stream on the backup so far on Auto or 2500 HD resolution. Audio is excellent. Quote Link to comment Share on other sites More sharing options...
Steve_Jersey_HMFC Posted January 26, 2019 Share Posted January 26, 2019 (edited) that Verizon cow is back on the backup player, , primary player all fuzzy this is a ****ing joke, how has this not been resolved after Wednesday nights farce? Edit: backup player back now... oh no freezes just as we have a chance Edited January 26, 2019 by Steve_Jersey_HMFC Quote Link to comment Share on other sites More sharing options...
connlach Posted January 26, 2019 Share Posted January 26, 2019 1 minute ago, Steve_Jersey_HMFC said: that Verizon cow is back on the backup player, , primary player all fuzzy this is a ****ing joke, how has this not been resolved after Wednesday nights farce? I had same problems wednesday but fine today. Maybe try refresh or log in and out Quote Link to comment Share on other sites More sharing options...
JamboGuy Posted January 26, 2019 Share Posted January 26, 2019 It's like 1990 all over again on dial up Stuttering, stopping, video and audio out of sync And the broadband here is over 50 mbps Quote Link to comment Share on other sites More sharing options...
Steve_Jersey_HMFC Posted January 26, 2019 Share Posted January 26, 2019 Clear screen on primary now. Quote Link to comment Share on other sites More sharing options...
Cyber Posted January 26, 2019 Share Posted January 26, 2019 Not working for me now.... Quote Link to comment Share on other sites More sharing options...
Quesada Jambo Posted January 26, 2019 Share Posted January 26, 2019 Managed to see game at 31 mins now freezing every couple of minutes. Absolute not worth the money Quote Link to comment Share on other sites More sharing options...
JamboGuy Posted January 26, 2019 Share Posted January 26, 2019 I'm now seeing a reasonable steady stream but at a low resolution Quote Link to comment Share on other sites More sharing options...
Dinger Posted January 26, 2019 Share Posted January 26, 2019 apart from the verizon screen pre match, the first half worked perfectly Quote Link to comment Share on other sites More sharing options...
1874 Posted January 26, 2019 Share Posted January 26, 2019 Stream working for me now ... Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 26, 2019 Share Posted January 26, 2019 I moved to the primary player after 15 minutes and both have worked fine here in Arizona including Chromecasting to my TV. Judging by the comments on here there does seem to be a signal strength issue which might be regional. Quote Link to comment Share on other sites More sharing options...
Ferryjambo99 Posted January 26, 2019 Share Posted January 26, 2019 Worked perfectly first half. Only time it hasn't this season was the Dundee game. Weird creaky noise the only blemish thus far Quote Link to comment Share on other sites More sharing options...
JamboGuy Posted January 26, 2019 Share Posted January 26, 2019 So bad today I'm thinking of cancelling Quote Link to comment Share on other sites More sharing options...
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