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Hearts TV thread.. Q's and A's here.

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Dinger
8 hours ago, DesertDawg said:

I'd guess that it was due to the BT feed setup at Fir Park but some kind of explanation before the game would have been welcome.

 

dont think so since they were asking for payment, seems like a system fault rather than a broadcast fault. Either way Hearts TV is a mess tbh, £13 quid a month for an unreliable service with little and poor content is a joke. 

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Captain Sausage

Piss poor service yet again. £13 a month is more than I pay for Netflix or Premier Sports, yet the quality is terrible. 

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1874
Posted (edited)

Laurie......

 

i know you are not to blame for the service we receive from hearts tv , but surely you can pass on the absolute disgust that most of us have with the service we are receiving....

 

Laurie this has to get fixed ASAP ...

 

loosing good paying customers is what is going to happen next ... 

 

awaiting a response ...... 

Edited by 1874
Word change

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DesertDawg

Fully behind the complaints here.  Almost every game there is an issue of some kind or other.

 

To compound matters, apart from a short spell at the beginning of last season when the service charges increased, complaints, requests for information and suggestions for improvement go unanswered apart from Laurie's personal input on this forum.

 

Somebody needs to be appointed to take charge of this whole streaming video operation since the current setup is simply not working properly at all. 

 

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kc1874

Apart from the issue yesterday morning and missing the first 5 mins of the game, I can't say I've had any other issues with the service from down under - would not describe the service as poor or terrible quality. 

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DesertDawg

I guess that you're a fairly new user?  If you're happy with the service provided, that's great.

 

However, thanks to an enormous amount of work put in by "neonjambo" in China, you might like to check out the following pie chart which shows clearly that fully 40% of all Hearts TV streams have had problems.

 

 

 

 

 

HTV.png

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Laurie

Morning folks,

 

I know that what is posted in this thread is checked fairly regularly by the club and I do share things with them myself too, so I'll be sure to mention the above posts. As I've mentioned before I won't get into the issues some of you've been experienced in too much detail, as I appreciate there have been problems and it's out of my remit. However, I will add that there were some problems on Friday that were down to Motherwell and outwith Hearts' control that caused some issues at the start of the coverage (which I see was mentioned above). 

 

In terms of audio quality it's also worth mentioning that the club invested in two new headsets to replace the ones that we had been using, so hopefully there will be a noticeable improvement on that side of things (I realise international subs didn't get our audio on Friday anyway so you wouldn't have noticed).

 

I'll forward on the other messages to my colleagues.

 

Laurie 

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Zlatanable

 

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kc1874
On 20/08/2019 at 05:20, DesertDawg said:

I guess that you're a fairly new user?  If you're happy with the service provided, that's great.

 

However, thanks to an enormous amount of work put in by "neonjambo" in China, you might like to check out the following pie chart which shows clearly that fully 40% of all Hearts TV streams have had problems.

 

 

 

 

 

HTV.png

 

I've been a subscriber since 2017/2018 season so yeah maybe recent user.

Just happy to follow hearts overseas

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Steve_Jersey_HMFC

@Lauriewill the Stream of today’s game for international subscribers be accompanied by your goodself’s commentary or will we have to suffer the likes of Tom Boyd etc? 

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DesertDawg

We do have the Hearts TV audio team but only on the left channel.  Is this a function of the commentary being inserted into a non Hearts TV stream?

 

 

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Pohang Jambo

Anyone having problems for the Celtic TV coverage today? I'm getting a blank screen so far....

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twjambo

Worked good for 5 minutes. Then Frozen screen for 1 minute. Then good again. 

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DesertDawg

Been fine here apart from the one channel audio.

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Dinger

been fine for me too, 

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DesertDawg
33 minutes ago, DesertDawg said:

Been fine here apart from the one channel audio.

 

Support response.  :tumbleweed:

 

"I will pass your email onto our engineers. We are broadcasting from the away stadium today."

 


 

 

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1874

Just cut of 3 mins from the end .. another one to add to the many many complaints to hearts tv ... every single game it’s the same .. getting fed up of this service 

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DesertDawg

What happened?  You just lost the signal?  Been O.K. here.

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1874
40 minutes ago, DesertDawg said:

What happened?  You just lost the signal?  Been O.K. here.

yes desert , just completely froze the last 3 mins and did not come back , tried refresh but would not connect back up ... apart from that it was ok ... but again another issue i should not be getting from an expensively paid product  

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DesertDawg

I agree that you shouldn't be having those problems but this one sounds as if it was more local in Canada than elsewhere as I had no trouble with the stream at all.  In fact, the whole presentation from Celtic TV was very well put together.  II guess that the TV streaming guru that they hired away from Raith Rovers is doing as good a job for them as he did at Kirkcaldy.......and he's getting paid now!

 

I mean we even got our own commentary from Laurie and Harry Cochrane who gave some nice insights about the players on the park. 

 

Were you using a wi-fi streaming service?

 

 

 

 

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1874
2 minutes ago, DesertDawg said:

I agree that you shouldn't be having those problems but this one sounds as if it was more local in Canada than elsewhere as I had no trouble with the stream at all.  In fact, the whole presentation from Celtic TV was very well put together.  II guess that the TV streaming guru that they hired away from Raith Rovers is doing as good a job for them as he did at Kirkcaldy.......and he's getting paid now!

 

I mean we even got our own commentary from Laurie and Harry Cochrane who gave some nice insights about the players on the park. 

 

Were you using a wi-fi streaming service?

 

 

 

 

Yes desert , wifi , streamed from iPhone to Samsung tv .... didn’t notice a wifi drop , but if yours worked well then maybe it was a problem with Canada only connection .... did you have a different start up page on hearts tv ? Mine was completely different from the usual one .. 

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DesertDawg

Yes, the log on screen was new.  Had me a bit confused at first too!  I'll be interested to see next week if that's a Hearts TV improvement or whether it was put there for Celtic TV so that we'd get re-directed to our own commentary team.  Since my auto-login didn't work and I had to log in manually it makes me think that it wasn't a Hearts TV change.  We'll see.  

 

I also found the quality of HD picture to be excellent without any manual settings and had no glitches at all during the game.  There was one other added benefit of having our own commentary.  We didn't have to listen to Tom Boyd at half time!    😉

 

 

 

 

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Preston Jambo

Absolutely perfect here in Bavaria (apart from the result of course 😡)

 

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1874
18 minutes ago, DesertDawg said:

Yes, the log on screen was new.  Had me a bit confused at first too!  I'll be interested to see next week if that's a Hearts TV improvement or whether it was put there for Celtic TV so that we'd get re-directed to our own commentary team.  Since my auto-login didn't work and I had to log in manually it makes me think that it wasn't a Hearts TV change.  We'll see.  

 

I also found the quality of HD picture to be excellent without any manual settings and had no glitches at all during the game.  There was one other added benefit of having our own commentary.  We didn't have to listen to Tom Boyd at half time!    😉

 

 

 

 

agree about the stream desert , it was fine and nice HD , just annoying for me that it cut off prior to the end , but as you said that may have been a Canada wifi issue . 

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TypoonJambo
1 hour ago, 1874 said:

agree about the stream desert , it was fine and nice HD , just annoying for me that it cut off prior to the end , but as you said that may have been a Canada wifi issue . 

And no sound at half time 

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DesertDawg

That was a plus point!  :lol:

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1874
1 hour ago, DesertDawg said:

That was a plus point!  :lol:

🤣. Yes it was 

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Beave1874

Anyone getting on? Getting Subscriptions suspended?

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twjambo

Nothing yet. Just the screen. Part of the change it every week build up so you have no idea if it’s going to work or not. 

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Queensland Jambo
2 minutes ago, Beave1874 said:

Anyone getting on? Getting Subscriptions suspended?

 

It's asking me to renew even though I have an active subscription.  Becoming an absolute joke.

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fila

Not a thing  , great service so far

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richiehmfc

I am on and playing fine

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DesertDawg

Same log on screen as last week.

 

HD pic quality and audio both good.

 

QJ.  Try logging off completely, clear you system cache and log back in.  I had that trouble last week.

 

 

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twjambo

Having logged of and gone back again it works. They love surprising their customers. 

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Queensland Jambo
19 minutes ago, DesertDawg said:

Same log on screen as last week.

 

HD pic quality and audio both good.

 

QJ.  Try logging off completely, clear you system cache and log back in.  I had that last week.

 

 

 

Cheers - that seems to have worked.  What a hassle though, some different issue every week.

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1874

Really good stream today .. well done hearts tv !

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DesertDawg

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Dinger

unfortunately it worked fine for me again  

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TypoonJambo

Good for me, the stream that is. 

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Miami vice

Well done today, stream perfect, pity I don’t want to watch now!

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fila

Got it on the IPad through safari but it wouldn’t work through google or on the smart TV?

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1874
Posted (edited)
18 minutes ago, fila said:

Got it on the IPad through safari but it wouldn’t work through google or on the smart TV?

Can’t you just cast to the smart tv , that’s what I do from my iPhone and it’s the  best quality from all the different ways I’ve tried to view hearts tv ... and I’ve tried a lot :) 

Edited by 1874
Word change

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fila
5 hours ago, 1874 said:

Can’t you just cast to the smart tv , that’s what I do from my iPhone and it’s the  best quality from all the different ways I’ve tried to view hearts tv ... and I’ve tried a lot :) 

 

Cheers I will give it a go 

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DesertDawg

1874 is right.......although a laptop or desktop running Google Chrome is good too

 

The problem lies with Hearts TV not providing sufficient content for all browsers.  Don't even bother with Firefox or Opera but you can get god results on a TV with Puffin although it can be a bit slow in loading.

 

 

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ozjambo

anyone having trouble paying for the monthly sub. I got an error message when I tried to do it twice today.

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ozjambo
On ‎01‎/‎09‎/‎2019 at 09:11, 1874 said:

Can’t you just cast to the smart tv , that’s what I do from my iPhone and it’s the  best quality from all the different ways I’ve tried to view hearts tv ... and I’ve tried a lot :) 

my ipad wont cast to smart tv direct has to go through apple tv , it used to then a software upgrade stopped it happening 

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1874
15 hours ago, ozjambo said:

my ipad wont cast to smart tv direct has to go through apple tv , it used to then a software upgrade stopped it happening 

Strange , I cast my iPhone to Apple TV and can also cast to my Samsung smart tv from the iPhone 

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ozjambo

Help. This comes up when I try to subscribe tried it 3 times now appears on credit card as 0.00 pending tried the contact us thing on Hearts tv yesterday no answer as yet ,  photo doesn’t show error message but it says something about subscription not found

 

55636E7D-6D43-4C4A-B02B-6D2C5746B9FB.png

Edited by ozjambo
More info

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ozjambo

When I login to heartstv I get a box pop up with renew there is no content in the box, when I go to renew I get an error message after credit card payment,  I tried to take a screenshot of the error but it's only there for a few seconds and I'm a numpty at working the screenshot buttons, I seem to be able to still access videos even though my subscription lapsed on 12/09.

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