Slevinkelevra Posted March 11, 2010 Share Posted March 11, 2010 I realise that there is a sticky at the top pn this subject however im looking for a quick answer. i am hopeless with computers but there is something called AV7 which is blocking everything i do an i cant seem to uninstall it!!!i have virgin media pc guard an that wont run and im thinking it has to do with that?any ideas how i remove this.these pop ups warning me anout my computer being infected is doin my nut in!! Link to comment Share on other sites More sharing options...
mrmarkus1981 Posted March 11, 2010 Share Posted March 11, 2010 Found this online (google) Download, install, update and scan with each of the two programs below to check for/remove Malware/spyware. If necessary, do all the above work in Safe Mode with Networking. To get into Safe Mode with Networking, tap F8 right at Power On / Startup, and use UP arrow key to get to Safe Mode with Networking from list of options, then hit ENTER. Read all info below before starting: http://www.malwarebytes.org/mbam.php Malwarebytes is as the name says, a Malware Remover! Download the Free Version from the link above. Download, install, update and scan once a fortnight. How to use Malwarebytes after it is installed: 1. Open Malwarebytes > Click on the Update Tab across the top> get the latest updates. 2. On the Scanner tab, make sure the Perform full scan option is selected and then click on the Scan button to start scanning your computer 3. MBAM will now start scanning your computer for malware. This process can take quite a while. 4. When the scan is finished a message box will appear 5. You should click on the OK button to close the message box and continue with the Malware removal process. 6. You will now be back at the main Scanner screen. At this point you should click on the Show Results button. 7. A screen displaying all the malware that the program found will be shown 8. You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps. 9. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window. 10. You can now exit the MBAM program. If necessary, also scan with this Program to remove your problem: http://www.spybot.info/en/index.html Spybot Search & Destroy 1.6.2 is a very good, FREE Anti-Spyware Program. Download, install and update it. Once installed > Right-click on its Desktop Icon > Run as Admin Then SCAN with it. Update it, and scan your System once a fortnight. Important re: Safe Mode If you happen to find a problem that you can?t uninstall / delete, reboot the computer, and go into Safe Mode. To get into Safe Mode, tap F8 right at Power On / Startup, and use UP arrow key to get to Safe Mode from list of options, then hit ENTER. RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D while in Safe Mode. If unable to install above Programs in Normal Mode: Sometimes Trojans, Viruses, Malware, etc stop you installing and/or updating Programs to remove them. If that happens, reboot into Safe Mode with Networking (from F8 list of Startup Options), and install, update and scan from there Link to comment Share on other sites More sharing options...
Therapist Posted March 11, 2010 Share Posted March 11, 2010 Found this online (google) Download, install, update and scan with each of the two programs below to check for/remove Malware/spyware. If necessary, do all the above work in Safe Mode with Networking. To get into Safe Mode with Networking, tap F8 right at Power On / Startup, and use UP arrow key to get to Safe Mode with Networking from list of options, then hit ENTER. Read all info below before starting: http://www.malwarebytes.org/mbam.php Malwarebytes is as the name says, a Malware Remover! Download the Free Version from the link above. Download, install, update and scan once a fortnight. How to use Malwarebytes after it is installed: 1. Open Malwarebytes > Click on the Update Tab across the top> get the latest updates. 2. On the Scanner tab, make sure the Perform full scan option is selected and then click on the Scan button to start scanning your computer 3. MBAM will now start scanning your computer for malware. This process can take quite a while. 4. When the scan is finished a message box will appear 5. You should click on the OK button to close the message box and continue with the Malware removal process. 6. You will now be back at the main Scanner screen. At this point you should click on the Show Results button. 7. A screen displaying all the malware that the program found will be shown 8. You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps. 9. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window. 10. You can now exit the MBAM program. If necessary, also scan with this Program to remove your problem: http://www.spybot.info/en/index.html Spybot Search & Destroy 1.6.2 is a very good, FREE Anti-Spyware Program. Download, install and update it. Once installed > Right-click on its Desktop Icon > Run as Admin Then SCAN with it. Update it, and scan your System once a fortnight. Important re: Safe Mode If you happen to find a problem that you can?t uninstall / delete, reboot the computer, and go into Safe Mode. To get into Safe Mode, tap F8 right at Power On / Startup, and use UP arrow key to get to Safe Mode from list of options, then hit ENTER. RESCAN your computer with your Anti-Virus, Malwarebytes and Spybot S & D while in Safe Mode. If unable to install above Programs in Normal Mode: Sometimes Trojans, Viruses, Malware, etc stop you installing and/or updating Programs to remove them. If that happens, reboot into Safe Mode with Networking (from F8 list of Startup Options), and install, update and scan from there Er, I assume you didn't spot that Davie says he is "hopeless with computers"... Link to comment Share on other sites More sharing options...
IMA MAROON Posted March 11, 2010 Share Posted March 11, 2010 I realise that there is a sticky at the top pn this subject however im looking for a quick answer. i am hopeless with computers but there is something called AV7 which is blocking everything i do an i cant seem to uninstall it!!!i have virgin media pc guard an that wont run and im thinking it has to do with that?any ideas how i remove this.these pop ups warning me anout my computer being infected is doin my nut in!! Download avast or spybot if you can. I had a similar problem not too long ago. My search engine (google) was infected by something the same so I could not at first but luckily I had Google chrome downloaded which I had never used and I was able to use that to download avast. Hope that makes sense. Link to comment Share on other sites More sharing options...
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