fabienleclerq Posted August 16, 2022 Share Posted August 16, 2022 Anyone managed to buy one for the Zurich game? I am able to assign tickets etc for my sons account but it won't let me buy his Zurich ticket. He has a ST. I've tried logging into his eticket account but won't let me purchase without buying an adult one at the same time,it won't let me do this either. Ticket office obviously busy and not answering the phone. Quote Link to comment Share on other sites More sharing options...
milky_26 Posted August 16, 2022 Share Posted August 16, 2022 have you allowed your account to manage his? it is something i think you need to do in his account. IIRC on other threads where this issue has happened that is how they solved it Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted August 16, 2022 Share Posted August 16, 2022 1 minute ago, fabienleclerq said: Anyone managed to buy one for the Zurich game? I am able to assign tickets etc for my sons account but it won't let me buy his Zurich ticket. He has a ST. I've tried logging into his eticket account but won't let me purchase without buying an adult one at the same time,it won't let me do this either. Ticket office obviously busy and not answering the phone. Having the same problem. Emailed ticket office this morning but no reply yet. Have already bought the adult and u13 tickets beside the u13 seats I now want to buy. Initially younger kids were not going and then decided the other kids could go to game after all. Hopefully easy solution. Quote Link to comment Share on other sites More sharing options...
fabienleclerq Posted August 16, 2022 Author Share Posted August 16, 2022 Just now, milky_26 said: have you allowed your account to manage his? it is something i think you need to do in his account. IIRC on other threads where this issue has happened that is how they solved it Yeah I have, I've bought and assigned him tickets before. It may be to do with the seats being in the reserved bit. Quote Link to comment Share on other sites More sharing options...
milky_26 Posted August 16, 2022 Share Posted August 16, 2022 1 minute ago, fabienleclerq said: Yeah I have, I've bought and assigned him tickets before. It may be to do with the seats being in the reserved bit. was it this season you have assigned and bought him tickets for? if not i have a feeling the system might have had an update/change that means you need to do the manage his account thing again Quote Link to comment Share on other sites More sharing options...
fabienleclerq Posted August 16, 2022 Author Share Posted August 16, 2022 Just now, milky_26 said: was it this season you have assigned and bought him tickets for? if not i have a feeling the system might have had an update/change that means you need to do the manage his account thing again No as it happens, I'll go have another look but I'm 99% sure there's no difference from last year. Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted August 16, 2022 Share Posted August 16, 2022 Just now, milky_26 said: was it this season you have assigned and bought him tickets for? if not i have a feeling the system might have had an update/change that means you need to do the manage his account thing again Think it’s simply down to the fact that they won’t sell an u13 without an accompanying adult ticket purchased as well. I bought adults and u13 for Zurich game on Saturday with no problems. I then tried to buy another two u13 season ticket seats for Zurich right next to us today but because I wasn’t buying another adult ticket it wouldn’t complete the transaction. Quote Link to comment Share on other sites More sharing options...
fabienleclerq Posted August 16, 2022 Author Share Posted August 16, 2022 2 minutes ago, soonbe110 said: Think it’s simply down to the fact that they won’t sell an u13 without an accompanying adult ticket purchased as well. I bought adults and u13 for Zurich game on Saturday with no problems. I then tried to buy another two u13 season ticket seats for Zurich right next to us today but because I wasn’t buying another adult ticket it wouldn’t complete the transaction. I've bought mine... for future reference, when you bought the adult and u13 together how did you do it? Quote Link to comment Share on other sites More sharing options...
Jambo 4 Ever Posted August 16, 2022 Share Posted August 16, 2022 3 minutes ago, soonbe110 said: Think it’s simply down to the fact that they won’t sell an u13 without an accompanying adult ticket purchased as well. I bought adults and u13 for Zurich game on Saturday with no problems. I then tried to buy another two u13 season ticket seats for Zurich right next to us today but because I wasn’t buying another adult ticket it wouldn’t complete the transaction. I know someone with this issue too what’s the solution? Quote Link to comment Share on other sites More sharing options...
escobri Posted August 16, 2022 Share Posted August 16, 2022 Looks like Settings need changed to manage instead of assign as mentioned previously, you'll need to send a request from your account and log on your son's account and accept request, then back to yours to purchase, hope you remember his password 🤣 Quote Link to comment Share on other sites More sharing options...
Zaba Posted August 16, 2022 Share Posted August 16, 2022 4 minutes ago, escobri said: Looks like Settings need changed to manage instead of assign as mentioned previously, you'll need to send a request from your account and log on your son's account and accept request, then back to yours to purchase, hope you remember his password 🤣 This is the correct answer. Out of nosiness, I went to see if I could buy my daughter’s ticket through her account there and discovered that I couldn’t. Have also had this problem renewing her season ticket. As Escobri suggested, I then changed the network settings to that I can manage tickets for her rather than just assign them and logged in to my account, where I now have the option of buying her reserved tickets 👍🏼 Quote Link to comment Share on other sites More sharing options...
Beave1874 Posted August 16, 2022 Share Posted August 16, 2022 Cheers for this, similar situation for me and ordering tickets for my son. Now sorted as per instructions above. Quote Link to comment Share on other sites More sharing options...
fabienleclerq Posted August 16, 2022 Author Share Posted August 16, 2022 39 minutes ago, escobri said: Looks like Settings need changed to manage instead of assign as mentioned previously, you'll need to send a request from your account and log on your son's account and accept request, then back to yours to purchase, hope you remember his password 🤣 I've changed it to manage but it still won't let me purchase it because I've already bought mine🙁 Quote Link to comment Share on other sites More sharing options...
kingantti1874 Posted August 16, 2022 Share Posted August 16, 2022 I’ve got a problem as well I that I can only buy an u13 ticket. My accounts seem to be confused how long are the seats reserved for? Quote Link to comment Share on other sites More sharing options...
fabienleclerq Posted August 16, 2022 Author Share Posted August 16, 2022 1 minute ago, kingantti1874 said: I’ve got a problem as well I that I can only buy an u13 ticket. My accounts seem to be confused how long are the seats reserved for? I think Friday mate. Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted August 16, 2022 Share Posted August 16, 2022 52 minutes ago, fabienleclerq said: I've bought mine... for future reference, when you bought the adult and u13 together how did you do it? E-tickets Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted August 16, 2022 Share Posted August 16, 2022 52 minutes ago, fabienleclerq said: I've bought mine... for future reference, when you bought the adult and u13 together how did you do it? That’s the issue - can’t buy an u13 ticket without buying an adult ticket in the same transaction. Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted August 16, 2022 Share Posted August 16, 2022 53 minutes ago, Jambo 4 Ever said: I know someone with this issue too what’s the solution? Email TO or go to TO. If I haven’t received a reply to my email by tomorrow morning I’ll pay them a visit. Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted August 16, 2022 Share Posted August 16, 2022 53 minutes ago, escobri said: Looks like Settings need changed to manage instead of assign as mentioned previously, you'll need to send a request from your account and log on your son's account and accept request, then back to yours to purchase, hope you remember his password 🤣 Think the issue is that u13’s are technically not allowed into tynie without an accompanying adult. This doesn’t mean an u13 can’t go on their own but it does mean that their ticket must be bought at the same time as an adult ticket for a seat beside the u13 ticket. Quote Link to comment Share on other sites More sharing options...
Jambo 4 Ever Posted August 16, 2022 Share Posted August 16, 2022 6 minutes ago, soonbe110 said: Think the issue is that u13’s are technically not allowed into tynie without an accompanying adult. This doesn’t mean an u13 can’t go on their own but it does mean that their ticket must be bought at the same time as an adult ticket for a seat beside the u13 ticket. Makes sense but if each under 13 has their own account then if the parent already gets their own ticket, this system doesn’t allow them to log on and get their kids ticket would be worth sorting this out so means less people lining up at office / trying to call / email in each time Quote Link to comment Share on other sites More sharing options...
kingantti1874 Posted August 16, 2022 Share Posted August 16, 2022 16 minutes ago, fabienleclerq said: I think Friday mate. thanks bud. Time to sort Quote Link to comment Share on other sites More sharing options...
Homme Posted August 16, 2022 Share Posted August 16, 2022 Are there no tickets available for the Zurich home match now? All greyed out in etickets. Just found out today we can now make the match. Quote Link to comment Share on other sites More sharing options...
Beave1874 Posted August 16, 2022 Share Posted August 16, 2022 14 minutes ago, kingantti1874 said: thanks bud. Time to sort Upto 5pm I believe. Quote Link to comment Share on other sites More sharing options...
Beave1874 Posted August 16, 2022 Share Posted August 16, 2022 1 minute ago, Homme said: Are there no tickets available for the Zurich home match now? All greyed out in etickets. Just found out today we can now make the match. You have until Friday to get your seats. You will see a wee notification on the screen next to your user icon and your tickets are held there. Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted August 16, 2022 Share Posted August 16, 2022 19 minutes ago, Jambo 4 Ever said: Makes sense but if each under 13 has their own account then if the parent already gets their own ticket, this system doesn’t allow them to log on and get their kids ticket would be worth sorting this out so means less people lining up at office / trying to call / email in each time Correct because an u13 isn’t supposed to gain entrance to the stadium on their own. Quote Link to comment Share on other sites More sharing options...
Homme Posted August 16, 2022 Share Posted August 16, 2022 3 minutes ago, Beave1874 said: You have until Friday to get your seats. You will see a wee notification on the screen next to your user icon and your tickets are held there. Found it, cheers! Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted August 16, 2022 Share Posted August 16, 2022 5 minutes ago, Homme said: Are there no tickets available for the Zurich home match now? All greyed out in etickets. Just found out today we can now make the match. Only for season ticket holders at the moment. General sale begins after Friday 5pm Quote Link to comment Share on other sites More sharing options...
Anything2 Posted August 16, 2022 Share Posted August 16, 2022 I had the same issue. Emailed the ticket office and they changed the settings on my son's account so that I can now manage his account from my login rather than just assigning him tickets. When I went back in there was a ticket reserved for both of us in the menu down the right hand side. Quote Link to comment Share on other sites More sharing options...
The Wrinkly Ninja Posted August 16, 2022 Share Posted August 16, 2022 1 hour ago, fabienleclerq said: Yeah I have, I've bought and assigned him tickets before. It may be to do with the seats being in the reserved bit. Assigning tickets is different to managing tickets. Quote Link to comment Share on other sites More sharing options...
Jambo 4 Ever Posted August 16, 2022 Share Posted August 16, 2022 36 minutes ago, soonbe110 said: Correct because an u13 isn’t supposed to gain entrance to the stadium on their own. Yes I understand that but still doesn’t help if the under 13 has a separate account Quote Link to comment Share on other sites More sharing options...
KevinKyle10 Posted August 17, 2022 Share Posted August 17, 2022 (edited) I struggled with this a few days ago. On your account go into your network, then click on your sons name, change can assign tickets, to can manage tickets. log into sons account accept friend request.: log back into your account and buy both tickets. edited to say both peoples tickets should appear in reserved tickets after this. If they don’t, repeat steps above. Edited August 17, 2022 by KevinKyle10 Quote Link to comment Share on other sites More sharing options...
Jambo 4 Ever Posted August 17, 2022 Share Posted August 17, 2022 1 minute ago, KevinKyle10 said: I struggled with this a few days ago. On your account go into your network, then click on your sons name, change can assign tickets, to can manage tickets. log into sons account accept friend request.: log back into your account and buy both tickets. edited to say both peoples tickets should appear in reserved tickets after this. If they don’t, repeat steps above. They have tried that but where do you find the friend request? Quote Link to comment Share on other sites More sharing options...
KevinKyle10 Posted August 17, 2022 Share Posted August 17, 2022 14 minutes ago, Jambo 4 Ever said: They have tried that but where do you find the friend request? when you log into the under-13 account, it should be a notification, same place as reserved tickets, like when you click on your profile. Quote Link to comment Share on other sites More sharing options...
Dunks Posted August 17, 2022 Share Posted August 17, 2022 19 hours ago, escobri said: Looks like Settings need changed to manage instead of assign as mentioned previously, you'll need to send a request from your account and log on your son's account and accept request, then back to yours to purchase, hope you remember his password 🤣 This is exactly how to do it. Settings changed with TM over the summer - I had to do this to renew my Son's season ticket and it's been fine since for tickets too. 2 minute job and you only need to do it once Quote Link to comment Share on other sites More sharing options...
Jambo 4 Ever Posted August 17, 2022 Share Posted August 17, 2022 4 hours ago, KevinKyle10 said: when you log into the under-13 account, it should be a notification, same place as reserved tickets, like when you click on your profile. Thanks - but They can’t see it so they will try calling ticket office although I believe it’s hard to get through on phone too Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted August 17, 2022 Share Posted August 17, 2022 Think the OP’s issue was same as mine. It’s not just simply going into e-tickets and buying adult and u13 tickets, networked, at the same time. That works fine every time. OP’s issue was that he had already bought adult ticket and now he also wants to buy u13 ticket. System won’t let him because u13 tickets can only be bought together with an adult ticket despite the fact he has already bought the networked adult ticket. E-tickets can’t cope with that so phone or visit to TO required to fix it. I went in to TO this morning and sorted it no problem. Quote Link to comment Share on other sites More sharing options...
Anoeta Posted August 17, 2022 Share Posted August 17, 2022 I had problems getting through with the same u13 ticket issue on the phone so I emailed them, left my phone number, and they called me back when they were free. I just bought my daughter’s ticket over the phone when they called and they updated my settings at the same time. Really helpful lady I spoke to. Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted August 17, 2022 Share Posted August 17, 2022 20 hours ago, fabienleclerq said: Anyone managed to buy one for the Zurich game? I am able to assign tickets etc for my sons account but it won't let me buy his Zurich ticket. He has a ST. I've tried logging into his eticket account but won't let me purchase without buying an adult one at the same time,it won't let me do this either. Ticket office obviously busy and not answering the phone. I went in to TO and got the u13 tickets I was after. Only a phone call or visit to TO will fix the issue. I emailed TO yesterday morning and still no reply. To be fair it’s busy, 25 minute queue today though only one person selling tickets due to short staffed because some lucky TO folk are off to Zurich to sort out away end tickets. Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted August 17, 2022 Share Posted August 17, 2022 3 minutes ago, Anoeta said: I had problems getting through with the same u13 ticket issue on the phone so I emailed them, left my phone number, and they called me back when they were free. I just bought my daughter’s ticket over the phone when they called and they updated my settings at the same time. Really helpful lady I spoke to. I did the same and 28 hours later still no reply. Unusual because they usually reply almost right away. As I said in other post, busy and short-staffed. Quote Link to comment Share on other sites More sharing options...
Jambo 4 Ever Posted August 17, 2022 Share Posted August 17, 2022 4 minutes ago, soonbe110 said: I did the same and 28 hours later still no reply. Unusual because they usually reply almost right away. As I said in other post, busy and short-staffed. Yes and they shouldn’t have their phone number on website if they can’t answer calls not everyone is in position to be able to go into ticket office been mocked before but no reason the under 21s can’t be trained to help out in busy times Quote Link to comment Share on other sites More sharing options...
Zaba Posted August 17, 2022 Share Posted August 17, 2022 1 hour ago, Jambo 4 Ever said: Yes and they shouldn’t have their phone number on website if they can’t answer calls not everyone is in position to be able to go into ticket office been mocked before but no reason the under 21s can’t be trained to help out in busy times Grow up. Quote Link to comment Share on other sites More sharing options...
Anoeta Posted August 17, 2022 Share Posted August 17, 2022 1 hour ago, soonbe110 said: I did the same and 28 hours later still no reply. Unusual because they usually reply almost right away. As I said in other post, busy and short-staffed. Yeah, with tickets for two legs of a European tie, season ticket holders getting Kilmarnock cup tickets (though much fewer probably) as well as the usual walk up ticket sales, it will be a very busy time for them. I’m not able to get into the ticket office either as I’m in Dumfries so I guess I got lucky with the emails and call back. Quote Link to comment Share on other sites More sharing options...
Jambo 4 Ever Posted August 17, 2022 Share Posted August 17, 2022 45 minutes ago, Zaba said: Grow up. Umm I’m entitled to my opinion mate Quote Link to comment Share on other sites More sharing options...
The_razors_edge Posted August 18, 2022 Share Posted August 18, 2022 I’m having similar issues - got 1 adult ticket and 3 under 13’s tickets reserved to buy in my network in my basket but the system wont allow me to proceed to checkout and keeps giving me the attached error message. I can’t get to the ticket office before close of business today. I’ve emailed the ticket office and they said they’d call me to sort it but that was last Friday and I’ve heard nothing since. Quote Link to comment Share on other sites More sharing options...
fabienleclerq Posted August 18, 2022 Author Share Posted August 18, 2022 6 minutes ago, The_razors_edge said: I’m having similar issues - got 1 adult ticket and 3 under 13’s tickets reserved to buy in my network in my basket but the system wont allow me to proceed to checkout and keeps giving me the attached error message. I can’t get to the ticket office before close of business today. I’ve emailed the ticket office and they said they’d call me to sort it but that was last Friday and I’ve heard nothing since. Have you bought the adults one yet? If not you need to log in to the kids accounts and change the settings on network to let you manage not just assign. If you've bought the adult I don't have a solution, I git the same email for a call back but had a mate grab it today from the TO. Quote Link to comment Share on other sites More sharing options...
The_razors_edge Posted August 18, 2022 Share Posted August 18, 2022 7 minutes ago, fabienleclerq said: Have you bought the adults one yet? If not you need to log in to the kids accounts and change the settings on network to let you manage not just assign. If you've bought the adult I don't have a solution, I git the same email for a call back but had a mate grab it today from the TO. No I haven’t bought my adult ticket yet. I was positive I had done all that for the kids tickets but will have another look. Thanks for the response 👍🏻 Quote Link to comment Share on other sites More sharing options...
fabienleclerq Posted August 18, 2022 Author Share Posted August 18, 2022 1 minute ago, The_razors_edge said: No I haven’t bought my adult ticket yet. I was positive I had done all that for the kids tickets but will have another look. Thanks for the response 👍🏻 I done it for assign but it appears to have changed to manage Quote Link to comment Share on other sites More sharing options...
The_razors_edge Posted August 18, 2022 Share Posted August 18, 2022 22 minutes ago, fabienleclerq said: I done it for assign but it appears to have changed to manage I’ve just tried to fiddle about and update the assign and manage settings but for whatever reason it won’t let me save the changes 🤷♂️ The save options disappears when to try to change the settings 😩 Quote Link to comment Share on other sites More sharing options...
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