davemclaren Posted December 23, 2021 Share Posted December 23, 2021 ‼️ ICYMI ℹ️ How to get ready for live streaming ➡️ https://bit.ly/3EpvXch 🆕 Hearts TV is running a test event until 9pm tonight for season ticket holders to login and check their access to the site ➡️ https://bit.ly/3ezeBPT Quote Link to comment Share on other sites More sharing options...
2205ian Posted December 23, 2021 Share Posted December 23, 2021 🤙 Quote Link to comment Share on other sites More sharing options...
WalterEgo Posted December 23, 2021 Share Posted December 23, 2021 The very first time I used the livestream, last year, I could cast from the stream to my TV. Ever since, casting from the stream hasn't worked, and I have to cast the whole phone, which is a bit of a pain. Anyone else had problems with HeartsTV and Chromecast? Quote Link to comment Share on other sites More sharing options...
jvm32 Posted December 23, 2021 Share Posted December 23, 2021 (edited) 19 minutes ago, WalterEgo said: The very first time I used the livestream, last year, I could cast from the stream to my TV. Ever since, casting from the stream hasn't worked, and I have to cast the whole phone, which is a bit of a pain. Anyone else had problems with HeartsTV and Chromecast? I had the same issue, the cast button worked for the first couple of games then stopped working for a large portion of the season, although it seemed to be fixed by the last couple of games of last season. I've not had to use it this season, so not sure if its working or not. Edited December 23, 2021 by jvm32 Quote Link to comment Share on other sites More sharing options...
chrystaf Posted December 23, 2021 Share Posted December 23, 2021 52 minutes ago, davemclaren said: ‼️ ICYMI ℹ️ How to get ready for live streaming ➡️ https://bit.ly/3EpvXch 🆕 Hearts TV is running a test event until 9pm tonight for season ticket holders to login and check their access to the site ➡️ https://bit.ly/3ezeBPT I've found the password, but won't let me in either by signing in or registering. As a Hearts TV account holder it won't let me use by e-mail address. User names I have don't work. I'm not for setting up a new address so can't remember how to get round this? Anyone able to help? Thanks. Quote Link to comment Share on other sites More sharing options...
Don Dan Posted December 23, 2021 Share Posted December 23, 2021 Mines worked🙏 15 minutes ago, chrystaf said: Anyone able to help? Thanks. If you have a ST you should have been given login details which are different from you Hearts TV account. Try emailing Hearts TV or the Office to check your ST account login details. Quote Link to comment Share on other sites More sharing options...
been here before Posted December 23, 2021 Share Posted December 23, 2021 This thread should be fun. Cannae wait for 9pm- 'Ive lost my remote control. Does anyone know if the TO office is open?' 'Ive got the email with the details but cant find my glasses to read it. Shambles' 'I changed my email but didnt tell anyone. Whats my log in?' Quote Link to comment Share on other sites More sharing options...
Clark Griswold Posted December 23, 2021 Share Posted December 23, 2021 6 minutes ago, been here before said: This thread should be fun. Cannae wait for 9pm- 'Ive lost my remote control. Does anyone know if the TO office is open?' 'Ive got the email with the details but cant find my glasses to read it. Shambles' 'I changed my email but didnt tell anyone. Whats my log in?' You don't work in IT by any chance do you? 😛 Quote Link to comment Share on other sites More sharing options...
john1951 Posted December 23, 2021 Share Posted December 23, 2021 Mine works just fine.👍🏻 Quote Link to comment Share on other sites More sharing options...
Poseidon Posted December 23, 2021 Share Posted December 23, 2021 I got a streaming code for Sunderland friendly, is it same one? Can't find another one Quote Link to comment Share on other sites More sharing options...
Poseidon Posted December 23, 2021 Share Posted December 23, 2021 And second question, is the username my email address? Or Customer number? Any help appreciated Quote Link to comment Share on other sites More sharing options...
been here before Posted December 23, 2021 Share Posted December 23, 2021 5 minutes ago, Poseidon said: I got a streaming code for Sunderland friendly, is it same one? Can't find another one 3 minutes ago, Poseidon said: And second question, is the username my email address? Or Customer number? Any help appreciated Its all in the link provided in the OP. Quote Link to comment Share on other sites More sharing options...
argyjambo Posted December 23, 2021 Share Posted December 23, 2021 I couldn't remember if I'd activated my streaming code, checked my trusty password book, and beside my Hearts season ticket pass log in was my streaming code details together with user name and password. Tested it last night, and again today, both successful. Not bad for a 67 Yr old smug git!😁 Quote Link to comment Share on other sites More sharing options...
Musemic Posted December 23, 2021 Share Posted December 23, 2021 when I log in I can get to the screen showing "this is only a test" but when I click on watch now it takes me to the Hearts TV payment page?? Don't remember getting a streaming code at the start of the season Quote Link to comment Share on other sites More sharing options...
Rockwell Posted December 23, 2021 Share Posted December 23, 2021 Checked ours working fine 👍 Quote Link to comment Share on other sites More sharing options...
kila Posted December 23, 2021 Share Posted December 23, 2021 15 minutes ago, Musemic said: when I log in I can get to the screen showing "this is only a test" but when I click on watch now it takes me to the Hearts TV payment page?? Don't remember getting a streaming code at the start of the season Search your emails for 'streaming code'. I got mine 15th July and a reminder 23rd July. Quote Link to comment Share on other sites More sharing options...
poultry Posted December 23, 2021 Share Posted December 23, 2021 (edited) 10 minutes ago, kila said: Search your emails for 'streaming code'. I got mine 15th July and a reminder 23rd July. Got my streaming code can't remember my user name or is it your email address ? Asked for a reminder of my username doesn't recognise email now. 😂 oh well do it the old fashioned way wireless. Edited December 23, 2021 by poultry Quote Link to comment Share on other sites More sharing options...
jdl2002 Posted December 23, 2021 Share Posted December 23, 2021 I haven’t used the service before. And it doesn’t recognise my email address, is it a phone the TIcket office job. Quote Link to comment Share on other sites More sharing options...
davemclaren Posted December 23, 2021 Author Share Posted December 23, 2021 For any issues either email at [email protected] or call them. Quote Link to comment Share on other sites More sharing options...
jdl2002 Posted December 23, 2021 Share Posted December 23, 2021 Thanks dave Quote Link to comment Share on other sites More sharing options...
Jumper Posted December 23, 2021 Share Posted December 23, 2021 2 hours ago, argyjambo said: I couldn't remember if I'd activated my streaming code, checked my trusty password book, and beside my Hearts season ticket pass log in was my streaming code details together with user name and password. Tested it last night, and again today, both successful. Not bad for a 67 Yr old smug git!😁 Aye, it’s ok for you tech savvy youngsters, stuff us oldies eh?😉 Quote Link to comment Share on other sites More sharing options...
Tams bird Posted December 23, 2021 Share Posted December 23, 2021 2 hours ago, Musemic said: when I log in I can get to the screen showing "this is only a test" but when I click on watch now it takes me to the Hearts TV payment page?? Don't remember getting a streaming code at the start of the season Thats what i get. I got a code sent from Hearts today. No where to enter it tho. Quote Link to comment Share on other sites More sharing options...
been here before Posted December 23, 2021 Share Posted December 23, 2021 When you log in, click 'watch now', you see this but the circle is revolving- Quote Link to comment Share on other sites More sharing options...
Tams bird Posted December 23, 2021 Share Posted December 23, 2021 Don't know how I managed it but done 🙄 Quote Link to comment Share on other sites More sharing options...
Lone Striker Posted December 23, 2021 Share Posted December 23, 2021 Not sure what this is telling me or Hearts. I clicked Dave's link - takes me to the "Season Ticket Test screen" - click "Sign in", nothing happens. Did this a couple of times - nothing happens. Clicked "Home" - and hey presto it signs me in (presumably I have a cookie on my device to enable this). Had to do the "Home" click for the Celtic game too. I'm assuming it will work the same on Sunday. Aaahh - takes me back to the good old days on the IT Help Desk 🙄 Quote Link to comment Share on other sites More sharing options...
Wee Mikey Posted December 23, 2021 Share Posted December 23, 2021 24 minutes ago, Lone Striker said: Not sure what this is telling me or Hearts. I clicked Dave's link - takes me to the "Season Ticket Test screen" - click "Sign in", nothing happens. Did this a couple of times - nothing happens. Clicked "Home" - and hey presto it signs me in (presumably I have a cookie on my device to enable this). Had to do the "Home" click for the Celtic game too. I'm assuming it will work the same on Sunday. Aaahh - takes me back to the good old days on the IT Help Desk 🙄 Quote Link to comment Share on other sites More sharing options...
Horatio Caine Posted December 23, 2021 Share Posted December 23, 2021 38 minutes ago, Lone Striker said: Not sure what this is telling me or Hearts. I clicked Dave's link - takes me to the "Season Ticket Test screen" - click "Sign in", nothing happens. Did this a couple of times - nothing happens. Clicked "Home" - and hey presto it signs me in (presumably I have a cookie on my device to enable this). Had to do the "Home" click for the Celtic game too. I'm assuming it will work the same on Sunday. Aaahh - takes me back to the good old days on the IT Help Desk 🙄 Exact same thing for me! Phew! Thought I must have c****d it up somehow but still got the required result. Quote Link to comment Share on other sites More sharing options...
Francis Albert Posted December 23, 2021 Share Posted December 23, 2021 (edited) 45 minutes ago, Lone Striker said: Not sure what this is telling me or Hearts. I clicked Dave's link - takes me to the "Season Ticket Test screen" - click "Sign in", nothing happens. Did this a couple of times - nothing happens. Clicked "Home" - and hey presto it signs me in (presumably I have a cookie on my device to enable this). Had to do the "Home" click for the Celtic game too. I'm assuming it will work the same on Sunday. Aaahh - takes me back to the good old days on the IT Help Desk 🙄 Same problem and almost the same solution. But clicking Home I found I was signed in already with the email address and password for my original standard Hearts TV account. So had to first sign out and then sign in using the new email address and password I set up for the season ticket streaming service. It works but I am sure in could be simpler! Edited December 23, 2021 by Francis Albert Quote Link to comment Share on other sites More sharing options...
sinks Posted December 23, 2021 Share Posted December 23, 2021 When I click on home ,goes to test screen,click on arrow and get a white screen and drop down box to subscribe...Help Quote Link to comment Share on other sites More sharing options...
brawlad74 Posted December 23, 2021 Share Posted December 23, 2021 Thanks for link and tips. I found my July email re Sunderland game (not activated) and used that code in test and got the Congratulations screen. Hoping that's me sorted for Sunday but will not be happy if I get a rerun of the Sunderland game. Quote Link to comment Share on other sites More sharing options...
sac Posted December 23, 2021 Share Posted December 23, 2021 21 minutes ago, sinks said: When I click on home ,goes to test screen,click on arrow and get a white screen and drop down box to subscribe...Help Same here.😩 Quote Link to comment Share on other sites More sharing options...
davemclaren Posted December 23, 2021 Author Share Posted December 23, 2021 1 minute ago, jonnothejambo said: I'm testing feck all. What has worked earlier in the season should work again automatically. Shouldn't it ? 🙏 Have you forgotten everything you learned at work? 🤷♂️ Quote Link to comment Share on other sites More sharing options...
Rc55 Posted December 23, 2021 Share Posted December 23, 2021 12 minutes ago, sac said: Same here.😩 Same here. Help Quote Link to comment Share on other sites More sharing options...
Texaco Posted December 23, 2021 Share Posted December 23, 2021 13 minutes ago, sinks said: When I click on home ,goes to test screen,click on arrow and get a white screen and drop down box to subscribe...Help I know your pain as I stuggeled with this all day. Your not activated yet or on a old log in. After fafing about I went and the found my unique streaming code from the old email in July they are talking about. I then clicked on the account setting and entered it into the 'redeem season ticket' tab only to be told it had already been used. It was only at this point I relised my auto log in was an older user name and password ( I hate clever pc's). After a lot of soul searching I remembered the user name and password I must have set up in July and used the code then. I used this and bingo I'm now sorted. Bottom line I think having read all the blurb today is you must have a unique streaming code and must use the https://heartstv.heartsfc.co.uk/register tab re register to get it set up. I have vague recolections now of doing that back in July. Good luck Quote Link to comment Share on other sites More sharing options...
savage Posted December 23, 2021 Share Posted December 23, 2021 Same thing for me. Says code is already used which is rubbish as i have never used it. Getting bored with it now and probably just watch it on sportscene Quote Link to comment Share on other sites More sharing options...
frankblack Posted December 23, 2021 Share Posted December 23, 2021 I must have registered the code from my phone for one of the friendlies. The password is stored in my phone but the concerning issue is that the email address its created under is a hearts email address hence the password reset doesn't work! seasonticketholder@.... I can't remember the password so I daren't reset it. Better email for support and get them to transfer the account over. Quote Link to comment Share on other sites More sharing options...
sinks Posted December 23, 2021 Share Posted December 23, 2021 I have finally got in...I found email from july with code in it .. typed in season ticket code and didn't work. Threw a tantrum and Mrs Sinks took over...copy and pasted code and it worked. Dunno if it helps but good luck guys Quote Link to comment Share on other sites More sharing options...
frankblack Posted December 23, 2021 Share Posted December 23, 2021 Just got it fixed. Had fortunately saved the password on my phone which I logged in with that Sunderland code and was able to change the email address of the account then reset the password. Pheww!! Lesson to myself - always record the passwords somewhere! The curious thing is that the account looks like it had been set up with defaults for all the inputs so registration process must have been different when I used it. Quote Link to comment Share on other sites More sharing options...
Musemic Posted December 23, 2021 Share Posted December 23, 2021 Ticket office have emailed me an activation code so i@m now all set🙂 Quote Link to comment Share on other sites More sharing options...
BigAlim Posted December 23, 2021 Share Posted December 23, 2021 2 hours ago, Texaco said: I know your pain as I stuggeled with this all day. Your not activated yet or on a old log in. After fafing about I went and the found my unique streaming code from the old email in July they are talking about. I then clicked on the account setting and entered it into the 'redeem season ticket' tab only to be told it had already been used. It was only at this point I relised my auto log in was an older user name and password ( I hate clever pc's). After a lot of soul searching I remembered the user name and password I must have set up in July and used the code then. I used this and bingo I'm now sorted. Bottom line I think having read all the blurb today is you must have a unique streaming code and must use the https://heartstv.heartsfc.co.uk/register tab re register to get it set up. I have vague recolections now of doing that back in July. Good luck You are my hero, was faffing about for ages. This issue is definitely going to result in some moans on here on Boxing Day Quote Link to comment Share on other sites More sharing options...
JamboRossi79 Posted December 23, 2021 Share Posted December 23, 2021 Can season ticket access be used outside UK? Eg Ireland as we are going over on Boxing Day Quote Link to comment Share on other sites More sharing options...
BigAlim Posted December 23, 2021 Share Posted December 23, 2021 4 hours ago, been here before said: When you log in, click 'watch now', you see this but the circle is revolving- Has anyone else noticed that they’ve fecked up the spelling? Quote Link to comment Share on other sites More sharing options...
Disco Dave Posted December 23, 2021 Share Posted December 23, 2021 For those getting a white screen, it might be because you have two accounts registered. That was my issue. For some reason, I think it made me create a new account when I originally set it up in July. Quote Link to comment Share on other sites More sharing options...
Hmfc1965 Posted December 23, 2021 Share Posted December 23, 2021 21 minutes ago, Disco Dave said: For those getting a white screen, it might be because you have two accounts registered. That was my issue. For some reason, I think it made me create a new account when I originally set it up in July. I've just set up an account and am getting the white screen. Quote Link to comment Share on other sites More sharing options...
Sooperstar Posted December 23, 2021 Share Posted December 23, 2021 7 minutes ago, Hmfc1965 said: I've just set up an account and am getting the white screen. Did you activate your code? Quote Link to comment Share on other sites More sharing options...
Hmfc1965 Posted December 23, 2021 Share Posted December 23, 2021 28 minutes ago, Sooperstar said: Did you activate your code? It's working now. It turns out I had previously activated the code. Quote Link to comment Share on other sites More sharing options...
Gershwin Posted December 23, 2021 Share Posted December 23, 2021 I remember having to set up a new Hearts TV account in the summer > and using these new credentials I was getting the blank white screen as well... A bit confused – are they sending new activation codes for this one game? If so, why not just continue streaming the way they have for the rest of the season? Quote Link to comment Share on other sites More sharing options...
Jim Panzee Posted December 23, 2021 Share Posted December 23, 2021 I’ve contacted the ticket office to request a unique streaming code Quote Link to comment Share on other sites More sharing options...
Sooperstar Posted December 23, 2021 Share Posted December 23, 2021 12 minutes ago, Gershwin said: I remember having to set up a new Hearts TV account in the summer > and using these new credentials I was getting the blank white screen as well... A bit confused – are they sending new activation codes for this one game? If so, why not just continue streaming the way they have for the rest of the season? I'm the same. The TO diverted me to the company that do the streaming. The company that do the streaming came back really quickly and asked if I had used the activation code. I went back really quickly to them to confirm I had and...I haven't heard anything back. Quote Link to comment Share on other sites More sharing options...
Gershwin Posted December 23, 2021 Share Posted December 23, 2021 16 minutes ago, Gershwin said: I remember having to set up a new Hearts TV account in the summer > and using these new credentials I was getting the blank white screen as well... A bit confused – are they sending new activation codes for this one game? If so, why not just continue streaming the way they have for the rest of the season? Ok, turns out I was having the same problem as someone above – my computer had actually saved the old credentials. I've saved the new ones now but the test event is now finished so I guess I'll have to hope it works on Sunday Quote Link to comment Share on other sites More sharing options...
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