132goals1958 Posted February 29, 2020 Share Posted February 29, 2020 Three of us bought our tickets for the Wheatfield but were told there was no bar code and despite showing our season tickets were refused entry.Had to validate it with the ticket office and missed the first 15 minutes. Ridiculous situation particularly when the take up was so low. Delighted to experience the win but the delay should never have happened . Quote Link to comment Share on other sites More sharing options...
been here before Posted February 29, 2020 Share Posted February 29, 2020 (edited) Ok. We breezed in nae bother as the barcodes seemed cool. Thoughts etc... Edited February 29, 2020 by been here before Quote Link to comment Share on other sites More sharing options...
kila Posted February 29, 2020 Share Posted February 29, 2020 Bought in store or online? Quote Link to comment Share on other sites More sharing options...
jamboman9 Posted February 29, 2020 Share Posted February 29, 2020 Shame it happened but perhaps a mistake rather than shambles. Quote Link to comment Share on other sites More sharing options...
CloustonHMFC Posted February 29, 2020 Share Posted February 29, 2020 Mistakes happen. Bigger things to be worrying about than a **** up with a couple of tickets. Quote Link to comment Share on other sites More sharing options...
Mikey1874 Posted February 29, 2020 Share Posted February 29, 2020 First 15 minutes were missable Quote Link to comment Share on other sites More sharing options...
Section Q Posted February 29, 2020 Share Posted February 29, 2020 Printed mine off at home and it was ok. Prefer when you can use season ticket though...! Quote Link to comment Share on other sites More sharing options...
132goals1958 Posted February 29, 2020 Author Share Posted February 29, 2020 1 minute ago, Mikey1874 said: First 15 minutes were missable Maybe so but as a season ticket holder it is not unreasonable to expect entry through the turnstiles when presenting your ticket Arrived at 5 20 and told I had to sort it out at the ticket office. Ok I am am an auld mid seventy year old so in this day and age I don’t expect to be faffing about. Quote Link to comment Share on other sites More sharing options...
lost in space Posted February 29, 2020 Share Posted February 29, 2020 Yes, same but had my season ticket. Girl at turnstiles refused me entry but referred me to supervisor who let me in with evidence. Common sense. First 15 mins were poor. Quote Link to comment Share on other sites More sharing options...
Hungry hippo Posted February 29, 2020 Share Posted February 29, 2020 9 minutes ago, 132goals1958 said: Maybe so but as a season ticket holder it is not unreasonable to expect entry through the turnstiles when presenting your ticket Arrived at 5 20 and told I had to sort it out at the ticket office. Ok I am am an auld mid seventy year old so in this day and age I don’t expect to be faffing about. So did you print at home or how did you get your tickets? Genuinely interested as never heard of missing bar codes before and you're obviously not making it up. Quote Link to comment Share on other sites More sharing options...
jambo1975 Posted February 29, 2020 Share Posted February 29, 2020 31 minutes ago, 132goals1958 said: Three of us bought our tickets for the Wheatfield but were told there was no bar code and despite showing our season tickets were refused entry.Had to validate it with the ticket office and missed the first 15 minutes. Ridiculous situation particularly when the take up was so low. Delighted to experience the win but the delay should never have happened . I rarely call out bull$hit on here but for years access to the ground has been by a barcode getting scanned on either st or ticket. If I had 3 tickets without a barcode the first thing I would be doing is contacting the club and sorting it. Not turning up just before kick off and expecting to be magically granted access Quote Link to comment Share on other sites More sharing options...
kila Posted February 29, 2020 Share Posted February 29, 2020 2 minutes ago, Hungry hippo said: So did you print at home or how did you get your tickets? Genuinely interested as never heard of missing bar codes before and you're obviously not making it up. Sounds like they thought their ticket would get added to their season card and tried to get in with that? Quote Link to comment Share on other sites More sharing options...
Dallas Green Posted February 29, 2020 Share Posted February 29, 2020 Never had an issue myself. Were your tickets sent out without a barcode? Quote Link to comment Share on other sites More sharing options...
lost in space Posted March 1, 2020 Share Posted March 1, 2020 I bought my ticket (without bar code) at TO. Quote Link to comment Share on other sites More sharing options...
132goals1958 Posted March 1, 2020 Author Share Posted March 1, 2020 My mate bought the three tickets in the shop. Never looked at the tickets until they couldn’t be scanned.In fairness the ticket office acted promptly and got us onto the concourse toute suite. Quote Link to comment Share on other sites More sharing options...
HMFC01 Posted March 1, 2020 Share Posted March 1, 2020 I've noticed their scanners sometimes don't work. At last one didn't at the last home cup game v airdrie but we sidestepped that incompetent and got through via another scanner. If your ticket didn't have a barcode though that's another problem. Obviously next time check it's got a barcode. Quote Link to comment Share on other sites More sharing options...
132goals1958 Posted March 1, 2020 Author Share Posted March 1, 2020 11 minutes ago, jambo1975 said: I rarely call out bull$hit on here but for years access to the ground has been by a barcode getting scanned on either st or ticket. If I had 3 tickets without a barcode the first thing I would be doing is contacting the club and sorting it. Not turning up just before kick off and expecting to be magically granted access I never look at tickets to see if there is a bar code. Quote Link to comment Share on other sites More sharing options...
Dagger Is Back Posted March 1, 2020 Share Posted March 1, 2020 A bit weird. I left it really late but tried to buy my ST seat today. Came up as sold as did the next 5/6 seats beside it. Turned up to the game and all seats were available. Something not right Quote Link to comment Share on other sites More sharing options...
Independence Posted March 1, 2020 Share Posted March 1, 2020 1 hour ago, 132goals1958 said: Three of us bought our tickets for the Wheatfield but were told there was no bar code and despite showing our season tickets were refused entry.Had to validate it with the ticket office and missed the first 15 minutes. Ridiculous situation particularly when the take up was so low. Delighted to experience the win but the delay should never have happened . Easy for me. Why post this nonsense. Get a life! Quote Link to comment Share on other sites More sharing options...
Kiwidoug Posted March 1, 2020 Share Posted March 1, 2020 1 hour ago, 132goals1958 said: Three of us bought our tickets for the Wheatfield but were told there was no bar code and despite showing our season tickets were refused entry.Had to validate it with the ticket office and missed the first 15 minutes. Ridiculous situation particularly when the take up was so low. Delighted to experience the win but the delay should never have happened . Imagine if we'd been 4-0 up by then and finished up winning 4-1. Quote Link to comment Share on other sites More sharing options...
It should have been ten Posted March 1, 2020 Share Posted March 1, 2020 27 minutes ago, Independence said: Easy for me. Why post this nonsense. Get a life! Calm doon Quote Link to comment Share on other sites More sharing options...
sandylejambo Posted March 1, 2020 Share Posted March 1, 2020 my son changed ours for seats together, left without checking them and my grandsons had no barcode and was seated no where near us, had to go back Saturday morning to get it fixed, it is worrying that the people there are so not up to the job. Quote Link to comment Share on other sites More sharing options...
Tams bird Posted March 1, 2020 Share Posted March 1, 2020 I was at the Principality stadium in Cardiff couple of years ago. We had about 30 tickers and 3 would not scan. Turned out there was 100’s like that. It was the year of the Manchester bombing and it was chaos outside with security. Eventually someone from the office came out with other tickets just so they could get in. Quote Link to comment Share on other sites More sharing options...
Tott Posted March 1, 2020 Share Posted March 1, 2020 7 hours ago, Dagger Is Back said: A bit weird. I left it really late but tried to buy my ST seat today. Came up as sold as did the next 5/6 seats beside it. Turned up to the game and all seats were available. Something not right Maybe those fans who bought your seats,decided to sit elsewhere. Quote Link to comment Share on other sites More sharing options...
Diadora Van Basten Posted March 1, 2020 Share Posted March 1, 2020 I tried to get in with a random bit of paper I picked up in the office. My tickets had printed two sided on the one page and I just picked up two bits of paper. Quote Link to comment Share on other sites More sharing options...
Paul Shark Posted March 1, 2020 Share Posted March 1, 2020 8 hours ago, 132goals1958 said: Maybe so but as a season ticket holder it is not unreasonable to expect entry through the turnstiles when presenting your ticket Arrived at 5 20 and told I had to sort it out at the ticket office. Ok I am am an auld mid seventy year old so in this day and age I don’t expect to be faffing about. Just a thought, if you'd arrived at 17:05 you wouldn't have missed the first 15 mins. Absolutely shambolic pre match preparations on your behalf, no ? Quote Link to comment Share on other sites More sharing options...
kila Posted March 1, 2020 Share Posted March 1, 2020 31 minutes ago, Paul Shark said: Just a thought, if you'd arrived at 17:05 you wouldn't have missed the first 15 mins. Absolutely shambolic pre match preparations on your behalf, no ? Bit harsh - he said he bought tickets from the club ticket office and they supplied ones without a barcode. Even if he had turned up with 25 mins to go, there was a big queue for the ticket office anyway. Quote Link to comment Share on other sites More sharing options...
The Internet Posted March 1, 2020 Share Posted March 1, 2020 Sounds like the ticket office made a mistake and if someone had looked at the tickets before arriving at the ground it would've been discovered and rectified long before kick off? Quote Link to comment Share on other sites More sharing options...
Libertarian Posted March 1, 2020 Share Posted March 1, 2020 9 hours ago, 132goals1958 said: Three of us bought our tickets for the Wheatfield but were told there was no bar code and despite showing our season tickets were refused entry.Had to validate it with the ticket office and missed the first 15 minutes. Ridiculous situation particularly when the take up was so low. Delighted to experience the win but the delay should never have happened . We went into the ground through the Wheatfield entrance 45 minutes early with tickets I printed off in my office. The turnstile operators were having problems scanning the barcodes at that time. We managed to get in okay but there was obviously a problem with the scanners at that time. It's ridiculous that you had to miss the first 15 minutes. Can you imagine what would have happened if it had been a sell out Quote Link to comment Share on other sites More sharing options...
kila Posted March 1, 2020 Share Posted March 1, 2020 1 minute ago, Mauricio Pinilla said: Sounds like the ticket office made a mistake and if someone had looked at the tickets before arriving at the ground it would've been discovered and rectified long before kick off? If I got a ticket directly from the club TO and it didn’t have a barcode I wouldn’t have thought it’d be an issue. You’d expect them to get such a simple task of handing over a valid ticket correctly... Quote Link to comment Share on other sites More sharing options...
Bull's-eye Posted March 1, 2020 Share Posted March 1, 2020 It's all just bloody ridiculous so it is. Isn't it. So it is. Quote Link to comment Share on other sites More sharing options...
The Internet Posted March 1, 2020 Share Posted March 1, 2020 1 minute ago, kila said: If I got a ticket directly from the club TO and it didn’t have a barcode I wouldn’t have thought it’d be an issue. You’d expect them to get such a simple task of handing over a valid ticket correctly... If I got a ticket without a barcode I'd assume it would be an issue since you can only get in by scanning that barcode. Quote Link to comment Share on other sites More sharing options...
Rick Sanchez Posted March 1, 2020 Share Posted March 1, 2020 I helped a couple of Copenhagen fans buy some tickets before the game. Hope they enjoyed it! Quote Link to comment Share on other sites More sharing options...
kila Posted March 1, 2020 Share Posted March 1, 2020 Just now, Mauricio Pinilla said: If I got a ticket without a barcode I'd assume it would be an issue since you can only get in by scanning that barcode. For the new stand. Wheatfield still has human operators who look at it so not unreasonable to assume will be OK. Maybe Hearts need to put a sign up in the TO saying “if we give you a ticket without a barcode tell us because we aren’t bothering to do things correctly” 🤷♂️ Quote Link to comment Share on other sites More sharing options...
The Internet Posted March 1, 2020 Share Posted March 1, 2020 Just now, kila said: For the new stand. Wheatfield still has human operators who look at it so not unreasonable to assume will be OK. Maybe Hearts need to put a sign up in the TO saying “if we give you a ticket without a barcode tell us because we aren’t bothering to do things correctly” 🤷♂️ The humans still scan the barcode and aren't going to just let you in if it's not there like I said, mistake from the ticket office, one I don't imagine happens very often, could've been sorted if someone had just looked at the ticket. Quote Link to comment Share on other sites More sharing options...
JWL Posted March 1, 2020 Share Posted March 1, 2020 A bit off topic but just after I'd picked up my ticket yesterday afternoon I met a young couple from Cologne outside the main stand (Cologne ST holders) who are in Edinburgh until Monday. They knew about Daniel but couldn't buy tickets due to no previous history. Managed to get them 2 tickets for the main stand; hope they enjoyed the game. Quote Link to comment Share on other sites More sharing options...
Hot since 86 Posted March 1, 2020 Share Posted March 1, 2020 A 70 odd year old Hearts fan gets given duff tickets from TO and the response is to blame him? weird. Feel your pain OP, I’ve had issues with both the club shop and TO this season. Hopefully the club can start to improve in this area too. If it’s any consolation, as mentioned earlier first 15 was probably the quietest part of the game. Quote Link to comment Share on other sites More sharing options...
jambali Posted March 1, 2020 Share Posted March 1, 2020 10 hours ago, Dagger Is Back said: A bit weird. I left it really late but tried to buy my ST seat today. Came up as sold as did the next 5/6 seats beside it. Turned up to the game and all seats were available. Something not right People bought them and moved Quote Link to comment Share on other sites More sharing options...
TheOak88 Posted March 1, 2020 Share Posted March 1, 2020 10 hours ago, Dagger Is Back said: A bit weird. I left it really late but tried to buy my ST seat today. Came up as sold as did the next 5/6 seats beside it. Turned up to the game and all seats were available. Something not right Yep, we had the same problem. Complete coCk up. Quote Link to comment Share on other sites More sharing options...
scott herbertson Posted March 1, 2020 Share Posted March 1, 2020 I was raging at the Killie game as my son got in with his printed ticket but i was refused entry with my season - missed the whole first half and complained via e mail on the monday when i got home to Birnam. Red face when it was pointed out I tried to get in with last year's season ticket....... Quote Link to comment Share on other sites More sharing options...
Tommy Brown Posted March 1, 2020 Share Posted March 1, 2020 10 hours ago, Independence said: Easy for me. Why post this nonsense. Get a life! Eh? I think is moan is justified. Quote Link to comment Share on other sites More sharing options...
132goals1958 Posted March 1, 2020 Author Share Posted March 1, 2020 11 minutes ago, Hot since 86 said: A 70 odd year old Hearts fan gets given duff tickets from TO and the response is to blame him? weird. Feel your pain OP, I’ve had issues with both the club shop and TO this season. Hopefully the club can start to improve in this area too. If it’s any consolation, as mentioned earlier first 15 was probably the quietest part of the game. Thanks mate. A couple of the comments on here only confirm there are ignoramuses in all walks of life. Not that I have to justify myself to them but there was compelling circumstances which prevented me from being in the ground 25 minutes early as some half wit has suggested. Quote Link to comment Share on other sites More sharing options...
Tommy Brown Posted March 1, 2020 Share Posted March 1, 2020 1 hour ago, JWL said: A bit off topic but just after I'd picked up my ticket yesterday afternoon I met a young couple from Cologne outside the main stand (Cologne ST holders) who are in Edinburgh until Monday. They knew about Daniel but couldn't buy tickets due to no previous history. Managed to get them 2 tickets for the main stand; hope they enjoyed the game. Common sense goes out the window. Could have been Cologne Rule Brittania Rangers SC members. Quote Link to comment Share on other sites More sharing options...
been here before Posted March 1, 2020 Share Posted March 1, 2020 Sure you took the tickets and not the receipts? Quote Link to comment Share on other sites More sharing options...
Dagger Is Back Posted March 1, 2020 Share Posted March 1, 2020 39 minutes ago, jambali said: People bought them and moved Yeah could have been I guess. Quote Link to comment Share on other sites More sharing options...
Jambo 4 Ever Posted March 1, 2020 Share Posted March 1, 2020 1 hour ago, Hot since 86 said: A 70 odd year old Hearts fan gets given duff tickets from TO and the response is to blame him? weird. Feel your pain OP, I’ve had issues with both the club shop and TO this season. Hopefully the club can start to improve in this area too. If it’s any consolation, as mentioned earlier first 15 was probably the quietest part of the game. I think the shop and ticket staff need some customer service training tbh. a lot of them take the fans for granted Quote Link to comment Share on other sites More sharing options...
been here before Posted March 1, 2020 Share Posted March 1, 2020 1 minute ago, Natural Orders said: I think the shop and ticket staff need some customer service training tbh. a lot of them take the fans for granted Thats when your post became unbelievable. Quote Link to comment Share on other sites More sharing options...
davemclaren Posted March 1, 2020 Share Posted March 1, 2020 1 hour ago, scott herbertson said: I was raging at the Killie game as my son got in with his printed ticket but i was refused entry with my season - missed the whole first half and complained via e mail on the monday when i got home to Birnam. Red face when it was pointed out I tried to get in with last year's season ticket....... 😂😂😂😂 Quote Link to comment Share on other sites More sharing options...
Lfhearts Posted March 1, 2020 Share Posted March 1, 2020 Natural orders, once again you need to worry about your own team a bit more, such as dynamic pricing from auld Ron Quote Link to comment Share on other sites More sharing options...
argyjambo Posted March 1, 2020 Share Posted March 1, 2020 2 hours ago, davemclaren said: 😂😂😂😂 Not as bad as the red face I got earlier this season, when I offered the guy on the turnstile my buss pass instead of my season ticket. On another occasion, I offered my Costa Coffee card instead of season ticket, easy mistake to make given the similar colourings. Quote Link to comment Share on other sites More sharing options...
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