mitch41 Posted June 14, 2017 Share Posted June 14, 2017 I really feel for the staff as well as the punters trying to move seats. Link to comment Share on other sites More sharing options...
Chaps Posted June 14, 2017 Share Posted June 14, 2017 Care to expand? Link to comment Share on other sites More sharing options...
Sydney Posted June 14, 2017 Share Posted June 14, 2017 Care to expand? They are really busy. People are trying to move their season ticket seats and it is adding to the workload. Link to comment Share on other sites More sharing options...
Morgaro Gomis Posted June 14, 2017 Share Posted June 14, 2017 Care to expand? It's Mitch, he can't seem to go more than an hour without calling something to do with Hearts, or more commonly Levein, a shambles. Link to comment Share on other sites More sharing options...
Mr Brightside Posted June 14, 2017 Share Posted June 14, 2017 I have been trying to get through on the phone since last Wednesday to move seats and it always rings out. Must be overloaded, surely the could have brought in some temps for a couple of weeks over this period. Link to comment Share on other sites More sharing options...
BelgeJambo Posted June 14, 2017 Share Posted June 14, 2017 Another Happy Clapper thread Link to comment Share on other sites More sharing options...
Homme Posted June 14, 2017 Share Posted June 14, 2017 I'm sure they are trying their best. Link to comment Share on other sites More sharing options...
Deans Jambo Posted June 14, 2017 Share Posted June 14, 2017 Whoever decided that a couple of days to deal with seat moves this year was all that was required, is seriously out of touch with the support. They must have known a lot of fans are/were looking to move to the new stand as well as those moving from the Roseburn. Link to comment Share on other sites More sharing options...
kila Posted June 14, 2017 Share Posted June 14, 2017 Should be able to move seats during renewals online, would've saved a lot of hassle for most folk. Things they should look at implementing next time: - Online chat to the ticket office in addition to the phones - Being able to do the move yourself online using the eTicketing site Hopefully the ticket office in the new stand will be bigger and have more folk able to help (i.e. folk trained on shop floor as well as ticket office). Link to comment Share on other sites More sharing options...
better_call_saul Posted June 14, 2017 Share Posted June 14, 2017 I went online and managed to sort my seat in a matter of minutes. For those of us that are technologically equipped for 2017 should take advantage of it and not piss and moan at any given opportunity. Link to comment Share on other sites More sharing options...
Howdy Doody Jambo Posted June 14, 2017 Share Posted June 14, 2017 Bring back the terracing rip oot the seats job done and that way if somebody passes wind you can walk on Link to comment Share on other sites More sharing options...
Mr Brightside Posted June 14, 2017 Share Posted June 14, 2017 I went online and managed to sort my seat in a matter of minutes. For those of us that are technologically equipped for 2017 should take advantage of it and not piss and moan at any given opportunity. You can't move from the Roseburn to another area of the ground online. Link to comment Share on other sites More sharing options...
Dallas Green Posted June 14, 2017 Share Posted June 14, 2017 Weh weh. Its hardly a shambles. Link to comment Share on other sites More sharing options...
Irufushi Posted June 14, 2017 Share Posted June 14, 2017 They are really busy. People are trying to move their season ticket seats and it is adding to the workload. Aye, must be a nightmare having to do their job. Link to comment Share on other sites More sharing options...
Lord Beni of Gorgie Posted June 14, 2017 Share Posted June 14, 2017 Was always going to be tough. A bit of patience and understanding would be ideal Link to comment Share on other sites More sharing options...
Section Q Posted June 14, 2017 Share Posted June 14, 2017 I went online and managed to sort my seat in a matter of minutes. For those of us that are technologically equipped for 2017 should take advantage of it and not piss and moan at any given opportunity. A floor/seating plan would solve a lot. Selling seats blindly is mad. KB has provided more info than the club. Agree with the shambles description. Link to comment Share on other sites More sharing options...
wavydavy Posted June 14, 2017 Share Posted June 14, 2017 I went online and managed to sort my seat in a matter of minutes. For those of us that are technologically equipped for 2017 should take advantage of it and not piss and moan at any given opportunity. You can't move your seat online though. Link to comment Share on other sites More sharing options...
JamboJen Posted June 14, 2017 Share Posted June 14, 2017 It's Mitch, he can't seem to go more than an hour without calling something to do with Hearts, or more commonly Levein, a shambles. And needed to start his own thread for attention, rather than add his pointless comment on the season ticket thread. Link to comment Share on other sites More sharing options...
Son Of Anarchy Posted June 14, 2017 Share Posted June 14, 2017 Was always going to be tough. A bit of patience and understanding would be ideal Mitch and co are so well known for those attributes too Link to comment Share on other sites More sharing options...
Jambo 4 Ever Posted June 14, 2017 Share Posted June 14, 2017 I have been trying to get through on the phone since last Wednesday to move seats and it always rings out. Must be overloaded, surely the could have brought in some temps for a couple of weeks over this period. agreed or even got some of the Under 20s players in to help out - some clubs in England do this and it is a great success, and does them no harm Link to comment Share on other sites More sharing options...
Jambof3tornado Posted June 14, 2017 Share Posted June 14, 2017 New stand being built causes chaos!! Link to comment Share on other sites More sharing options...
Phil Dunphy Posted June 14, 2017 Share Posted June 14, 2017 I stood in the queue yesterday for an hour and 45 minutes. But I didn't feel the need to get upset about it, because I have a sense of perspective. Link to comment Share on other sites More sharing options...
Prince Buaben Posted June 14, 2017 Share Posted June 14, 2017 Im agreed or even got some of the Under 20s players in to help out - some clubs in England do this and it is a great success, and does them no harm Why not first team players? 'Hello Hearts Ticket Centre Juwon speaking... Is it to renew or to move your seat... hears Dialling tone...' Link to comment Share on other sites More sharing options...
savage Posted June 14, 2017 Share Posted June 14, 2017 15 minute queue, 5 minutes to change job done. That was yesterday at 1pm Link to comment Share on other sites More sharing options...
Jambo 4 Ever Posted June 14, 2017 Share Posted June 14, 2017 Im Why not first team players? 'Hello Hearts Ticket Centre Juwon speaking... Is it to renew or to move your seat... hears Dialling tone...' haha why not!! Link to comment Share on other sites More sharing options...
BM1874 Posted June 14, 2017 Share Posted June 14, 2017 TO was empty on Saturday afternoon Staff available then (if that helps) Link to comment Share on other sites More sharing options...
JamboAl Posted June 14, 2017 Share Posted June 14, 2017 Whoever decided that a couple of days to deal with seat moves this year was all that was required, is seriously out of touch with the support. They must have known a lot of fans are/were looking to move to the new stand as well as those moving from the Roseburn. How long do you think they should have allowed? Link to comment Share on other sites More sharing options...
Lord Beni of Gorgie Posted June 14, 2017 Share Posted June 14, 2017 I blame it on the lack of signings that is getting some people's dander up. You rascal Jonno. Robbo deserting the club was my thoughts, he is clearly not telling the truth when he praises all involved Link to comment Share on other sites More sharing options...
jambo1975 Posted June 14, 2017 Share Posted June 14, 2017 I've just been in. No queue and moved from section A to T in a matter of seconds. Only saw the seat plan for T. Seemed to be quite a few seats in upper for those looking to move to the stand and not pay platinum. Link to comment Share on other sites More sharing options...
Luscious Laryea Posted June 14, 2017 Share Posted June 14, 2017 I have been trying to get through on the phone since last Wednesday to move seats and it always rings out. Must be overloaded, surely the could have brought in some temps for a couple of weeks over this period. Try option 1 then extension 8 (all other enquiries). I couldn't get through using 1 then 1 but a very helpful member of staff moved my seat last Thursday for me. Link to comment Share on other sites More sharing options...
mir00005 Posted June 14, 2017 Share Posted June 14, 2017 Im Why not first team players? 'Hello Hearts Ticket Centre Juwon speaking... Is it to renew or to move your seat... hears Dialling tone...' Ha, brilliant!! Link to comment Share on other sites More sharing options...
Jamboelite Posted June 14, 2017 Share Posted June 14, 2017 Was always going to be tough. A bit of patience and understanding would be ideal Yeah good luck finding that in JKB posters who are renewing.. Link to comment Share on other sites More sharing options...
Jamboelite Posted June 14, 2017 Share Posted June 14, 2017 New stand being built causes chaos!! Who would have thought it Link to comment Share on other sites More sharing options...
siegementality Posted June 14, 2017 Share Posted June 14, 2017 Mods can this please be merged with the season ticket thread, The less attention the whining faced OP gets the better. Link to comment Share on other sites More sharing options...
Don Dan Posted June 14, 2017 Share Posted June 14, 2017 I'd be worried if they had time on their hands. Link to comment Share on other sites More sharing options...
Dunks Posted June 14, 2017 Share Posted June 14, 2017 I've just been in. No queue and moved from section A to T in a matter of seconds. Only saw the seat plan for T. Seemed to be quite a few seats in upper for those looking to move to the stand and not pay platinum. Same for me. Great service. Link to comment Share on other sites More sharing options...
Mr Brightside Posted June 14, 2017 Share Posted June 14, 2017 Try option 1 then extension 8 (all other enquiries). I couldn't get through using 1 then 1 but a very helpful member of staff moved my seat last Thursday for me.Didn't try that but seriously tried at least 4 times a day since last Wednesday. My mate managed to go in person today and got our seats swapped. Only downside is we upgraded to platinum to get a decent seat so paying an extra ?100. Link to comment Share on other sites More sharing options...
Carl Weathers Posted June 14, 2017 Share Posted June 14, 2017 Where are folk moving to out of interest? Mostly roseburn to other stands? Or Wheatfield to the main stand? Link to comment Share on other sites More sharing options...
JamboSpur Posted June 14, 2017 Share Posted June 14, 2017 Hello I have a question. On Friday 16th can I buy 2 new season tickets online? Link to comment Share on other sites More sharing options...
JamboJen Posted June 14, 2017 Share Posted June 14, 2017 Hello I have a question. On Friday 16th can I buy 2 new season tickets online? Yes. Link to comment Share on other sites More sharing options...
JamboSpur Posted June 14, 2017 Share Posted June 14, 2017 Grrrrrreat! Link to comment Share on other sites More sharing options...
The Apprentice Posted June 14, 2017 Share Posted June 14, 2017 So the OP decides to start a thread and not bother coming back on to explain his post? Really suggest they take up another hobby as following Hearts seems to cause them nothing but misery. Link to comment Share on other sites More sharing options...
Buffalo Bill Posted June 14, 2017 Share Posted June 14, 2017 Took me half an hour to get through today. Quite a lot of re-dials but it's not the fault of the staff. Once through, Amanda couldn't have been more helpful to get me and eight friends a move. Patience is required re calling in, but I've always found the staff excellent. Link to comment Share on other sites More sharing options...
Independence Posted June 14, 2017 Share Posted June 14, 2017 All the sadness in the world and people moaning about a delay in service caused by a good news story for Hearts. Jeez! Link to comment Share on other sites More sharing options...
Gorgie_Rules Posted June 14, 2017 Share Posted June 14, 2017 Phone up on lunch 12.30 and was just ringing, phoned back half 1 and got seats changed in 5 mins. Girl on the phone couldn't have been more helpful. Dont know what all the fuss is about. Its understandable its a going to be a challenging situation for them with an exceptional number of fans looking to move. The only gripe for me is that they could have had the seating plan available on etickets to make it easier for folk, but this is perhaps restricted by the supplier Ticketmaster as tickets wouldn't actually be for sale, would be view only purposes which maybe isn't possible. Link to comment Share on other sites More sharing options...
Perth to Paisley Posted June 14, 2017 Share Posted June 14, 2017 Just wait on the chaos when the club releases the seats for the filled in corners. Patience is indeed a virtue Link to comment Share on other sites More sharing options...
luckydug Posted June 14, 2017 Share Posted June 14, 2017 Does this mean that the OP has actually renewed ? Wouldn't be like him to start a negative thread about Hearts just for the fun of it. Link to comment Share on other sites More sharing options...
Bazzas right boot Posted June 14, 2017 Share Posted June 14, 2017 It's since Cathro taken over. They used to play a simple 442 in the office, but since the 352 pish and a couple of new January starts, it's all gone to hell. Shite recruitment and strategy to blame. Link to comment Share on other sites More sharing options...
WheatfieldWarrior Posted June 15, 2017 Share Posted June 15, 2017 I sent in an email as per the process that was outlined for moving seats. The ticket office called me today to get everything arranged. Updated smart cards to be posted out. What was the problem with that? It's still nearly 3 months to the next home league game, - not sure what the problem is. I'm happy with the ticket office. Link to comment Share on other sites More sharing options...
Dunks Posted June 15, 2017 Share Posted June 15, 2017 Where are folk moving to out of interest? Mostly roseburn to other stands? Or Wheatfield to the main stand? We've moved from Wheatfield to the new beastie Link to comment Share on other sites More sharing options...
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