Captain Sausage Posted August 17, 2019 Share Posted August 17, 2019 Piss poor service yet again. £13 a month is more than I pay for Netflix or Premier Sports, yet the quality is terrible. Quote Link to comment Share on other sites More sharing options...
1874 Posted August 17, 2019 Share Posted August 17, 2019 (edited) Laurie...... i know you are not to blame for the service we receive from hearts tv , but surely you can pass on the absolute disgust that most of us have with the service we are receiving.... Laurie this has to get fixed ASAP ... loosing good paying customers is what is going to happen next ... awaiting a response ...... Edited August 17, 2019 by 1874 Word change Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted August 17, 2019 Share Posted August 17, 2019 Fully behind the complaints here. Almost every game there is an issue of some kind or other. To compound matters, apart from a short spell at the beginning of last season when the service charges increased, complaints, requests for information and suggestions for improvement go unanswered apart from Laurie's personal input on this forum. Somebody needs to be appointed to take charge of this whole streaming video operation since the current setup is simply not working properly at all. Quote Link to comment Share on other sites More sharing options...
Neon Posted August 17, 2019 Share Posted August 17, 2019 For what it is worth Hearts and Hibs TV are or certainly used to be the same company providing our services and seems many over the road are having issues very similar. https://www.hibs.net/showthread.php?341269-Hibs-Tv-problem Quote Link to comment Share on other sites More sharing options...
kc1874 Posted August 18, 2019 Share Posted August 18, 2019 Apart from the issue yesterday morning and missing the first 5 mins of the game, I can't say I've had any other issues with the service from down under - would not describe the service as poor or terrible quality. Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted August 19, 2019 Share Posted August 19, 2019 I guess that you're a fairly new user? If you're happy with the service provided, that's great. However, thanks to an enormous amount of work put in by "neonjambo" in China, you might like to check out the following pie chart which shows clearly that fully 40% of all Hearts TV streams have had problems. Quote Link to comment Share on other sites More sharing options...
Laurie Posted August 20, 2019 Share Posted August 20, 2019 Morning folks, I know that what is posted in this thread is checked fairly regularly by the club and I do share things with them myself too, so I'll be sure to mention the above posts. As I've mentioned before I won't get into the issues some of you've been experienced in too much detail, as I appreciate there have been problems and it's out of my remit. However, I will add that there were some problems on Friday that were down to Motherwell and outwith Hearts' control that caused some issues at the start of the coverage (which I see was mentioned above). In terms of audio quality it's also worth mentioning that the club invested in two new headsets to replace the ones that we had been using, so hopefully there will be a noticeable improvement on that side of things (I realise international subs didn't get our audio on Friday anyway so you wouldn't have noticed). I'll forward on the other messages to my colleagues. Laurie Quote Link to comment Share on other sites More sharing options...
kc1874 Posted August 21, 2019 Share Posted August 21, 2019 On 20/08/2019 at 05:20, DesertDawg said: I guess that you're a fairly new user? If you're happy with the service provided, that's great. However, thanks to an enormous amount of work put in by "neonjambo" in China, you might like to check out the following pie chart which shows clearly that fully 40% of all Hearts TV streams have had problems. I've been a subscriber since 2017/2018 season so yeah maybe recent user. Just happy to follow hearts overseas Quote Link to comment Share on other sites More sharing options...
Steve_Jersey_HMFC Posted August 25, 2019 Share Posted August 25, 2019 @Lauriewill the Stream of today’s game for international subscribers be accompanied by your goodself’s commentary or will we have to suffer the likes of Tom Boyd etc? Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted August 25, 2019 Share Posted August 25, 2019 We do have the Hearts TV audio team but only on the left channel. Is this a function of the commentary being inserted into a non Hearts TV stream? Quote Link to comment Share on other sites More sharing options...
Pohang Jambo Posted August 25, 2019 Share Posted August 25, 2019 Anyone having problems for the Celtic TV coverage today? I'm getting a blank screen so far.... Quote Link to comment Share on other sites More sharing options...
twjambo Posted August 25, 2019 Share Posted August 25, 2019 Worked good for 5 minutes. Then Frozen screen for 1 minute. Then good again. Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted August 25, 2019 Share Posted August 25, 2019 Been fine here apart from the one channel audio. Quote Link to comment Share on other sites More sharing options...
Dinger Posted August 25, 2019 Share Posted August 25, 2019 been fine for me too, Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted August 25, 2019 Share Posted August 25, 2019 33 minutes ago, DesertDawg said: Been fine here apart from the one channel audio. Support response. "I will pass your email onto our engineers. We are broadcasting from the away stadium today." Quote Link to comment Share on other sites More sharing options...
1874 Posted August 25, 2019 Share Posted August 25, 2019 Just cut of 3 mins from the end .. another one to add to the many many complaints to hearts tv ... every single game it’s the same .. getting fed up of this service Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted August 25, 2019 Share Posted August 25, 2019 What happened? You just lost the signal? Been O.K. here. Quote Link to comment Share on other sites More sharing options...
1874 Posted August 25, 2019 Share Posted August 25, 2019 40 minutes ago, DesertDawg said: What happened? You just lost the signal? Been O.K. here. yes desert , just completely froze the last 3 mins and did not come back , tried refresh but would not connect back up ... apart from that it was ok ... but again another issue i should not be getting from an expensively paid product Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted August 25, 2019 Share Posted August 25, 2019 I agree that you shouldn't be having those problems but this one sounds as if it was more local in Canada than elsewhere as I had no trouble with the stream at all. In fact, the whole presentation from Celtic TV was very well put together. II guess that the TV streaming guru that they hired away from Raith Rovers is doing as good a job for them as he did at Kirkcaldy.......and he's getting paid now! I mean we even got our own commentary from Laurie and Harry Cochrane who gave some nice insights about the players on the park. Were you using a wi-fi streaming service? Quote Link to comment Share on other sites More sharing options...
1874 Posted August 25, 2019 Share Posted August 25, 2019 2 minutes ago, DesertDawg said: I agree that you shouldn't be having those problems but this one sounds as if it was more local in Canada than elsewhere as I had no trouble with the stream at all. In fact, the whole presentation from Celtic TV was very well put together. II guess that the TV streaming guru that they hired away from Raith Rovers is doing as good a job for them as he did at Kirkcaldy.......and he's getting paid now! I mean we even got our own commentary from Laurie and Harry Cochrane who gave some nice insights about the players on the park. Were you using a wi-fi streaming service? Yes desert , wifi , streamed from iPhone to Samsung tv .... didn’t notice a wifi drop , but if yours worked well then maybe it was a problem with Canada only connection .... did you have a different start up page on hearts tv ? Mine was completely different from the usual one .. Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted August 25, 2019 Share Posted August 25, 2019 Yes, the log on screen was new. Had me a bit confused at first too! I'll be interested to see next week if that's a Hearts TV improvement or whether it was put there for Celtic TV so that we'd get re-directed to our own commentary team. Since my auto-login didn't work and I had to log in manually it makes me think that it wasn't a Hearts TV change. We'll see. I also found the quality of HD picture to be excellent without any manual settings and had no glitches at all during the game. There was one other added benefit of having our own commentary. We didn't have to listen to Tom Boyd at half time! 😉 Quote Link to comment Share on other sites More sharing options...
Preston Jambo Posted August 25, 2019 Share Posted August 25, 2019 Absolutely perfect here in Bavaria (apart from the result of course 😡) Quote Link to comment Share on other sites More sharing options...
1874 Posted August 25, 2019 Share Posted August 25, 2019 18 minutes ago, DesertDawg said: Yes, the log on screen was new. Had me a bit confused at first too! I'll be interested to see next week if that's a Hearts TV improvement or whether it was put there for Celtic TV so that we'd get re-directed to our own commentary team. Since my auto-login didn't work and I had to log in manually it makes me think that it wasn't a Hearts TV change. We'll see. I also found the quality of HD picture to be excellent without any manual settings and had no glitches at all during the game. There was one other added benefit of having our own commentary. We didn't have to listen to Tom Boyd at half time! 😉 agree about the stream desert , it was fine and nice HD , just annoying for me that it cut off prior to the end , but as you said that may have been a Canada wifi issue . Quote Link to comment Share on other sites More sharing options...
TyphoonJambo Posted August 25, 2019 Share Posted August 25, 2019 1 hour ago, 1874 said: agree about the stream desert , it was fine and nice HD , just annoying for me that it cut off prior to the end , but as you said that may have been a Canada wifi issue . And no sound at half time Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted August 25, 2019 Share Posted August 25, 2019 That was a plus point! Quote Link to comment Share on other sites More sharing options...
1874 Posted August 25, 2019 Share Posted August 25, 2019 1 hour ago, DesertDawg said: That was a plus point! 🤣. Yes it was Quote Link to comment Share on other sites More sharing options...
Beave1874 Posted August 31, 2019 Share Posted August 31, 2019 Anyone getting on? Getting Subscriptions suspended? Quote Link to comment Share on other sites More sharing options...
twjambo Posted August 31, 2019 Share Posted August 31, 2019 Nothing yet. Just the screen. Part of the change it every week build up so you have no idea if it’s going to work or not. Quote Link to comment Share on other sites More sharing options...
Jambo dans les Pyrenees Posted August 31, 2019 Share Posted August 31, 2019 2 minutes ago, Beave1874 said: Anyone getting on? Getting Subscriptions suspended? It's asking me to renew even though I have an active subscription. Becoming an absolute joke. Quote Link to comment Share on other sites More sharing options...
fila Posted August 31, 2019 Share Posted August 31, 2019 Not a thing , great service so far Quote Link to comment Share on other sites More sharing options...
richiehmfc Posted August 31, 2019 Share Posted August 31, 2019 I am on and playing fine Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted August 31, 2019 Share Posted August 31, 2019 Same log on screen as last week. HD pic quality and audio both good. QJ. Try logging off completely, clear you system cache and log back in. I had that trouble last week. Quote Link to comment Share on other sites More sharing options...
twjambo Posted August 31, 2019 Share Posted August 31, 2019 Having logged of and gone back again it works. They love surprising their customers. Quote Link to comment Share on other sites More sharing options...
Jambo dans les Pyrenees Posted August 31, 2019 Share Posted August 31, 2019 19 minutes ago, DesertDawg said: Same log on screen as last week. HD pic quality and audio both good. QJ. Try logging off completely, clear you system cache and log back in. I had that last week. Cheers - that seems to have worked. What a hassle though, some different issue every week. Quote Link to comment Share on other sites More sharing options...
1874 Posted August 31, 2019 Share Posted August 31, 2019 Really good stream today .. well done hearts tv ! Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted August 31, 2019 Share Posted August 31, 2019 Quote Link to comment Share on other sites More sharing options...
Dinger Posted August 31, 2019 Share Posted August 31, 2019 unfortunately it worked fine for me again Quote Link to comment Share on other sites More sharing options...
TyphoonJambo Posted August 31, 2019 Share Posted August 31, 2019 Good for me, the stream that is. Quote Link to comment Share on other sites More sharing options...
Miami vice Posted August 31, 2019 Share Posted August 31, 2019 Well done today, stream perfect, pity I don’t want to watch now! Quote Link to comment Share on other sites More sharing options...
fila Posted August 31, 2019 Share Posted August 31, 2019 Got it on the IPad through safari but it wouldn’t work through google or on the smart TV? Quote Link to comment Share on other sites More sharing options...
1874 Posted August 31, 2019 Share Posted August 31, 2019 (edited) 18 minutes ago, fila said: Got it on the IPad through safari but it wouldn’t work through google or on the smart TV? Can’t you just cast to the smart tv , that’s what I do from my iPhone and it’s the best quality from all the different ways I’ve tried to view hearts tv ... and I’ve tried a lot Edited August 31, 2019 by 1874 Word change Quote Link to comment Share on other sites More sharing options...
fila Posted September 1, 2019 Share Posted September 1, 2019 5 hours ago, 1874 said: Can’t you just cast to the smart tv , that’s what I do from my iPhone and it’s the best quality from all the different ways I’ve tried to view hearts tv ... and I’ve tried a lot Cheers I will give it a go Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted September 1, 2019 Share Posted September 1, 2019 1874 is right.......although a laptop or desktop running Google Chrome is good too The problem lies with Hearts TV not providing sufficient content for all browsers. Don't even bother with Firefox or Opera but you can get god results on a TV with Puffin although it can be a bit slow in loading. Quote Link to comment Share on other sites More sharing options...
ozjambo Posted September 12, 2019 Share Posted September 12, 2019 anyone having trouble paying for the monthly sub. I got an error message when I tried to do it twice today. Quote Link to comment Share on other sites More sharing options...
ozjambo Posted September 12, 2019 Share Posted September 12, 2019 On 01/09/2019 at 09:11, 1874 said: Can’t you just cast to the smart tv , that’s what I do from my iPhone and it’s the best quality from all the different ways I’ve tried to view hearts tv ... and I’ve tried a lot my ipad wont cast to smart tv direct has to go through apple tv , it used to then a software upgrade stopped it happening Quote Link to comment Share on other sites More sharing options...
1874 Posted September 13, 2019 Share Posted September 13, 2019 15 hours ago, ozjambo said: my ipad wont cast to smart tv direct has to go through apple tv , it used to then a software upgrade stopped it happening Strange , I cast my iPhone to Apple TV and can also cast to my Samsung smart tv from the iPhone Quote Link to comment Share on other sites More sharing options...
ozjambo Posted September 13, 2019 Share Posted September 13, 2019 (edited) Help. This comes up when I try to subscribe tried it 3 times now appears on credit card as 0.00 pending tried the contact us thing on Hearts tv yesterday no answer as yet , photo doesn’t show error message but it says something about subscription not found Edited September 13, 2019 by ozjambo More info Quote Link to comment Share on other sites More sharing options...
ozjambo Posted September 13, 2019 Share Posted September 13, 2019 When I login to heartstv I get a box pop up with renew there is no content in the box, when I go to renew I get an error message after credit card payment, I tried to take a screenshot of the error but it's only there for a few seconds and I'm a numpty at working the screenshot buttons, I seem to be able to still access videos even though my subscription lapsed on 12/09. Quote Link to comment Share on other sites More sharing options...
1874 Posted September 13, 2019 Share Posted September 13, 2019 48 minutes ago, ozjambo said: When I login to heartstv I get a box pop up with renew there is no content in the box, when I go to renew I get an error message after credit card payment, I tried to take a screenshot of the error but it's only there for a few seconds and I'm a numpty at working the screenshot buttons, I seem to be able to still access videos even though my subscription lapsed on 12/09. sorry oz , cant really help much as i don,t get the upgrade page , when i log in it just goes straight to the hearts tv ... sorry i know , no help to you , unless someone else knows then the email to support is your best option, there usually quite quick at getting back to you Quote Link to comment Share on other sites More sharing options...
TyphoonJambo Posted September 14, 2019 Share Posted September 14, 2019 Anyone else just getting the black page with the match count down? Cant link to anything else. Quote Link to comment Share on other sites More sharing options...
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