alwaysthereinspirit Posted August 3, 2011 Share Posted August 3, 2011 Just received an e-mail telling me to re-up for this season as my year subscription is nearly up. Well done HW. Way to be on top off things. The least they could do though is remove the line about JJ and Gary Mackay. Media monkeys indeed. Link to comment Share on other sites More sharing options...
The People's Chimp Posted August 3, 2011 Share Posted August 3, 2011 That's definitely what I'm most concerned about right now as well. Link to comment Share on other sites More sharing options...
alwaysthereinspirit Posted August 3, 2011 Author Share Posted August 3, 2011 That's definitely what I'm most concerned about right now as well. Oops shot down by a real Hearts fan. Will I ever learn. Link to comment Share on other sites More sharing options...
Dr. Bapswent Posted August 3, 2011 Share Posted August 3, 2011 Link to comment Share on other sites More sharing options...
Van Wilder Posted August 3, 2011 Share Posted August 3, 2011 Waste of bloody money. Automated e-mail aswell probably. Link to comment Share on other sites More sharing options...
PauloSergioBentoBrito Posted August 3, 2011 Share Posted August 3, 2011 Mon the hearts world. Link to comment Share on other sites More sharing options...
Paolo Posted August 3, 2011 Share Posted August 3, 2011 Maybe you are getting the email a year in advance. Link to comment Share on other sites More sharing options...
Sharpie Posted August 3, 2011 Share Posted August 3, 2011 Just received an e-mail telling me to re-up for this season as my year subscription is nearly up. Well done HW. Way to be on top off things. The least they could do though is remove the line about JJ and Gary Mackay. Media monkeys indeed. as a fellow sufferer I signed up yesterday and received an acknowledgement that they had efficiently taken my money. Thats the good news for them but I can't get anything they are offering on TV, it tells me to download windows media plug in, but when I do it says not available. I cannot find any contact us number, which again shows they are smart, poor product no complaint line. Link to comment Share on other sites More sharing options...
h-e-a-r-t-s Posted August 3, 2011 Share Posted August 3, 2011 Just received an e-mail telling me to re-up for this season as my year subscription is nearly up. Well done HW. Way to be on top off things. The least they could do though is remove the line about JJ and Gary Mackay. Media monkeys indeed. The email send outs will be outsourced to an agency, and the Hearts World technology is 3rd party stuff which is embarrassingly bad to be fair. Link to comment Share on other sites More sharing options...
105inarow Posted August 3, 2011 Share Posted August 3, 2011 as a fellow sufferer I signed up yesterday and received an acknowledgement that they had efficiently taken my money. Thats the good news for them but I can't get anything they are offering on TV, it tells me to download windows media plug in, but when I do it says not available. I cannot find any contact us number, which again shows they are smart, poor product no complaint line. If you reply to the email confirmation, they'll be in touch within the hour, I had problems at the start (my end) and there was around twenty emails back and forward till it was fixed, I think the service is fantastic, then again I actually gave them a chance to help rather than whine on kickback about it. Link to comment Share on other sites More sharing options...
I.T.K Posted August 3, 2011 Share Posted August 3, 2011 Any news of them supporting Macs yet? Link to comment Share on other sites More sharing options...
Sharpie Posted August 3, 2011 Share Posted August 3, 2011 If you reply to the email confirmation, they'll be in touch within the hour, I had problems at the start (my end) and there was around twenty emails back and forward till it was fixed, I think the service is fantastic, then again I actually gave them a chance to help rather than whine on kickback about it. Twenty E mails seems a lot to get satisfaction, but then we all have our measure of satisfaction. I personally feel when I am billed I pay promptly, I suppose unreasonably that the service should be supplied then promptly and efficiently, but thats just me. I would suggest however that whining on kickback is quite prevalent when other subscribers in the past have experienced difficulties, as is the growing number of HW patrons who are relinquishing their accounts and going elsewhere e.g. Streampro, most claiming when doing so that the decision to go elsewhere is after giving them a chance. Link to comment Share on other sites More sharing options...
Marvin Posted August 3, 2011 Share Posted August 3, 2011 as a fellow sufferer I signed up yesterday and received an acknowledgement that they had efficiently taken my money. Thats the good news for them but I can't get anything they are offering on TV, it tells me to download windows media plug in, but when I do it says not available. I cannot find any contact us number, which again shows they are smart, poor product no complaint line. alrite bob I had this so have a look at my link mate - its a plugin for Firefox My link Link to comment Share on other sites More sharing options...
Sharpie Posted August 3, 2011 Share Posted August 3, 2011 Thanks I will try that, now to celebrate I'll have a good wine. Link to comment Share on other sites More sharing options...
The Gasman Posted August 3, 2011 Share Posted August 3, 2011 .....there was around twenty emails back and forward till it was fixed, I think the service is fantastic..... Twenty emails to get a resolution to a problem is not quite how I'd define "fantastic" service! Link to comment Share on other sites More sharing options...
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