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Switching Broadband Supplier


Acey

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Looking for some advice from KBers with experience in this sort of area, please!

 

My flat is currently "with" Virgin Media (easy choice to make; we already had a Telewest box here when we moved in). We're paying for their XL service, which promises 20MB broadband.

 

This is the speed of my broadband:

 

242903595.png

 

Before you ask, no, we don't download stuff excessively. The simple fact is, we've never had speeds of anywhere near 20MB. Also, that speed isn't a wireless one (our router's knackered; I'm connected with an ethernet cable at the moment).

 

Anyway, we want to switch to a broadband supplier who will actually give us value for money. We have a BT line installed in our flat, but it's switched off.

 

Can anyone recommend a good supplier for us? I've heard good things about Be; has anyone ever had any problems with them? Also, will we need to pay line rental, and (if so) how much would this be?

 

Cheers for your help, gents.

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Be ISP are the best around at the moment IMO. Decent speeds and decent pricing. Although speed test sites are not the best I have to say there must be a problem somewhere along the line to get those sort of speeds.

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242919440.png

 

Thats my speed at the moment. Pretty crap considering it's meant to be 20Mb/s. This is the first the PC has been on the day as well.

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Dean Winchester

242925704.png

 

Pretty poor as well considering it's meant to be 20 but it can vary... Done it about the same time yesterday and got 14500kbps

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CompleteIdiot
Looking for some advice from KBers with experience in this sort of area, please!

 

My flat is currently "with" Virgin Media (easy choice to make; we already had a Telewest box here when we moved in). We're paying for their XL service, which promises 20MB broadband.

 

This is the speed of my broadband:

 

242903595.png

 

Before you ask, no, we don't download stuff excessively. The simple fact is, we've never had speeds of anywhere near 20MB. Also, that speed isn't a wireless one (our router's knackered; I'm connected with an ethernet cable at the moment).

 

Anyway, we want to switch to a broadband supplier who will actually give us value for money. We have a BT line installed in our flat, but it's switched off.

 

Can anyone recommend a good supplier for us? I've heard good things about Be; has anyone ever had any problems with them? Also, will we need to pay line rental, and (if so) how much would this be?

 

Cheers for your help, gents.

 

Stick your details in here and see if your exchange is LLU. That is how you get decent speeds. In exchanges where Be* have unbundled, they use their own equipment instead of BT's equipment. A few other providers have unbundled too (look for ADSL Max).

 

http://www.samknows.com/broadband/search.php

 

I think you said once you live in Morningside although that may have been someone else. Anyhoo, the Morningside exchange is unbundled and you can get Be*.

 

http://www.samknows.com/broadband/exchange.php?ecode=ESMOR

 

You can get Virgin TV only but I am pretty sure you need to subscribe to the XL package. You'll also need to check when you signed a contract with Virgin as they have a business model where they force you to use their service for 12 months when you sign up.

 

The steps would be to get a BT phone line. Install ADSL and then downgrade to Virgin XL TV only.

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I'm paying Virgin for 4 meg and this is what I'm getting (via a router)

 

242930643.png

 

There must be some sort of problem with your line Acey.

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Say What Again
Be ISP are the best around at the moment IMO. Decent speeds and decent pricing.

 

Do you use them yourself Dazo?

 

I was looking at them earlier.

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CompleteIdiot
Do you use them yourself Dazo?

 

I was looking at them earlier.

 

I do. They're pretty good. They have some DNS problems but that can be sorted by changing the DNS entry in the router to the OpenDNS ones.

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Do you use them yourself Dazo?

 

I was looking at them earlier.

 

 

Yes i do mate and using newsgroups i get about 17-18meg for ?18 a month. That is without any capping or throttling etc. :)

 

 

Speedtest is showing about 13-14 but they are always alot slower than your actual download speed.

 

242938274.png

 

242939995.png

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Say What Again
Can anyone recommend a good supplier for us? I've heard good things about Be; has anyone ever had any problems with them?

 

Acey,

 

From this months PC Review:

 

Two offers stand out in particular this month, both of which are amazing deals that will suit different people. The first deal from Be Broadband is great for users that will be downloading lots from the internet, as the Be Broadband Pro package offers 24MB speeds with no download limit for only ?22 per month. This offer is simply unbeatable, coming in head and shoulders above the competition in terms of speed to price ratio.

 

 

Secondly, AOL have an offer that is amazing for people wanting general internet usage with a Free Laptop worth ?450. There isn't any other offer like this around, and for ?19.99 per month for a very good broadband connection with free wireless router and a free laptop this is going to be very tempting to any user. The free laptop is yours to keep, and the broadband is no more expensive than many other similar packages.

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Say What Again
Yes i do mate and using newsgroups i get about 17-18meg for ?18 a month. That is without any capping or throttling etc. :)

 

Cheers Dazo.

 

I'm sick to the back teeth of AOL and am going to switch. A guy at the work mentioned Be, then I saw the bit from PC Review (above), then you mentioned them.

 

I think I'll give them a go.

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Cheers Dazo.

 

I'm sick to the back teeth of AOL and am going to switch. A guy at the work mentioned Be, then I saw the bit from PC Review (above), then you mentioned them.

 

I think I'll give them a go.

 

 

AOL is about as bad as you can get mate, firslty though i would check your stats(exchange distance etc) before you get the full 24meg package. If you are not going to get above 8meg you may aswell save a few quid and get the Value package.

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A few sites that some might find useful before deciding to swap provider.

 

 

ADSL Choices - HERE

Find your current line stats - HERE

Estimate your likely speed - HERE

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Say What Again
A few sites that some might find useful before deciding to swap provider.

 

 

ADSL Choices - HERE

Find your current line stats - HERE

Estimate your likely speed - HERE

 

Brilliant mate. Thanks a lot.

 

I'm at work just now so I'll check those when I get home.

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Have listed mine to give you a comparison and maybe a another idea of what you are likely to get.

 

Downstream

 

Connection Speed 17864 kbps

Line Attenuation 24.5 db

Noise Margin 7.0 db

 

 

Upstream

 

Connection Speed 1300 kbps

Line Attenuation 10.5 db

Noise Margin 7.0 db

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Stick your details in here and see if your exchange is LLU. That is how you get decent speeds. In exchanges where Be* have unbundled, they use their own equipment instead of BT's equipment. A few other providers have unbundled too (look for ADSL Max).

 

http://www.samknows.com/broadband/search.php

 

I think you said once you live in Morningside although that may have been someone else. Anyhoo, the Morningside exchange is unbundled and you can get Be*.

 

http://www.samknows.com/broadband/exchange.php?ecode=ESMOR

 

You can get Virgin TV only but I am pretty sure you need to subscribe to the XL package. You'll also need to check when you signed a contract with Virgin as they have a business model where they force you to use their service for 12 months when you sign up.

 

The steps would be to get a BT phone line. Install ADSL and then downgrade to Virgin XL TV only.

 

Cheers CI; to be honest, I was trying to decide whether to make this thread or just PM you! ;)

 

I live nearest to the Fountainbridge one, apparently. According to the site you linked to, Be works there, and I don't think I'm too far away from it...let me get my map out!

 

I don't have any TV/phone service from Virgin; just broadband.

 

makateer: phoned Mumbai this morning :rolleyes: and they gave me some p*sh about pop-ups causing it. Some powerful ******* pop-ups!

 

Be look like being a serious contender for my cash. I take it I'll have to pay BT line rental, right? How much is this?

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CompleteIdiot
Cheers CI; to be honest, I was trying to decide whether to make this thread or just PM you! ;)

 

I live nearest to the Fountainbridge one, apparently. According to the site you linked to, Be works there, and I don't think I'm too far away from it...let me get my map out!

 

I don't have any TV/phone service from Virgin; just broadband.

 

makateer: phoned Mumbai this morning :rolleyes: and they gave me some p*sh about pop-ups causing it. Some powerful ******* pop-ups!

 

Be look like being a serious contender for my cash. I take it I'll have to pay BT line rental, right? How much is this?

 

Yes. You will need a BT phone line. Prices below.

 

http://www.productsandservices.bt.com/consumerProducts/displayCategory.do?categoryId=CON-TOG-OPT-R1&s_cid=con_FURL_calls_choices

 

http://www.productsandservices.bt.com/consumer/consumerProducts/pdf/UKInternationalprices.pdf

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Talk Talk is the way forward!

 

Phone line rental and 8mbps broadband for a grand total of ?10.50 a month!

 

I was wondering though, does anyone know of a broadband provider that doesn't make you sign a 12 month contract?

 

My sister wants internet, but in 4 months her fiancee is moving in, and he has a tv/broadband package that he is signed up to so is going to transfer that over.

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Cheers. ?10.50 a month isn't too bad, and hopefully it'll be worth it for a much-improved broadband service...

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BE now in all Edinburgh exchanges and a good few further afield Muss/Bath/Brox.Was in Morningside OLO Hostel yesterday checking fans on BE cab(BE is O2 owned).Used to work in Morningside Exchange as switch maint engineer hence the name Systemx.

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Say What Again
A few sites that some might find useful before deciding to swap provider.

 

 

ADSL Choices - HERE

Find your current line stats - HERE

Estimate your likely speed - HERE

 

Apologies for being a pest, I'm not too clued up on these things.

 

samknows tells me I'm 1.47km from the Portobello Exchange and lists:

 

Broadband availability overview

ADSL: Yes

SDSL: Yes (via LLU operator)

LLU services: Yes

Cable: Yes

Wireless: No

 

Does that mean I wouldn't get broadband with a wireless router? (Sorry if that seems obvious but my mate has wireless and he's 2 mins round the corner).

 

 

 

The 3rd site you listed gives me a report of:

 

We estimate that if using a rate adaptive up to 8Mbps service your maximum line speed will be: 8128Kbps

 

So if I use 24Mb I could potentially get more?

 

 

Any advice greatly appreciated mate.

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Apologies for being a pest, I'm not too clued up on these things.

 

samknows tells me I'm 1.47km from the Portobello Exchange and lists:

 

Broadband availability overview

ADSL: Yes

SDSL: Yes (via LLU operator)

LLU services: Yes

Cable: Yes

Wireless: No

 

Does that mean I wouldn't get broadband with a wireless router? (Sorry if that seems obvious but my mate has wireless and he's 2 mins round the corner).

 

 

No mate it means there are no wireless ISP's in your area. Using a wireless router will be fine.

 

 

 

 

The 3rd site you listed gives me a report of:

 

We estimate that if using a rate adaptive up to 8Mbps service your maximum line speed will be: 8128Kbps

 

So if I use 24Mb I could potentially get more?

 

 

Any advice greatly appreciated mate.

 

 

Potentially yes, however what did the bottom 2 boxes say from that site ? Also what are you line stats ?

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Say What Again
Potentially yes, however what did the bottom 2 boxes say from that site ? Also what are you line stats ?

 

If your service provider uses ADSL2+ we estimate you may manage line speeds of: 19097Kbps

 

With ADSL2+ the maximum IP throughput is likely to be around: 16900Kbps

 

Is that the stats you mean?

 

 

All of the above are assuming I entered correctly in the 1st place:

 

Current Line Sync (connection) speed in Kilo bits per second (Kbps): 5888 (which I took from Line rate Rx/Tx)

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If your service provider uses ADSL2+ we estimate you may manage line speeds of: 19097Kbps

 

With ADSL2+ the maximum IP throughput is likely to be around: 16900Kbps

 

Is that the stats you mean?

 

 

 

Yep thats the ones, although that site is only a estimate it is safe to assume you will get more than 8meg. ;)

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