heartsfc_fan Posted July 6, 2009 Share Posted July 6, 2009 Couldn't see a thread on this, but did anyone have problems with their internet last night? Couldn't get on to my internet from about 7pm till when I went to bed. Works for me this morning (checked before I went to work this AM.) My old man texted me and said the same thing, he was rather pee'd off as he was bidding for an ebay item. Anyone else have similar issues? Link to comment Share on other sites More sharing options...
Craig R Posted July 6, 2009 Share Posted July 6, 2009 Edinburgh and Glenrothes were down according to the recorded message on their customer support line. Link to comment Share on other sites More sharing options...
jamboron Posted July 6, 2009 Share Posted July 6, 2009 Couldn't see a thread on this, but did anyone have problems with their internet last night? Couldn't get on to my internet from about 7pm till when I went to bed. Works for me this morning (checked before I went to work this AM.) My old man texted me and said the same thing, he was rather pee'd off as he was bidding for an ebay item. Anyone else have similar issues? Yes, and I was pi$$ed off, I was also bidding on e-bay and lost out because I couldn`t get on to increase my bid. Link to comment Share on other sites More sharing options...
Brian Whittaker's Tache Posted July 6, 2009 Share Posted July 6, 2009 Whole thing was fecked last night No internet and no movies on demand either Wanted to watch a movie last night after a mad bender of a weekend as well Link to comment Share on other sites More sharing options...
Bordeaux 03 Posted July 6, 2009 Share Posted July 6, 2009 Edinburgh and Glenrothes were down according to the recorded message on their customer support line. Ahhh that will be why it kept dropping out yesterday then, thought it was just my crappy router. Link to comment Share on other sites More sharing options...
I.J Posted July 6, 2009 Share Posted July 6, 2009 Put me in a right bastart of a mood last night. Not because it went off, but because I continued my FM game with Elgin instead and got beat by Albion Rovers after some hibs ^^^^ on loan scored in the 90th minute. I hold Virgin legally responsible. Link to comment Share on other sites More sharing options...
Gershwin Posted July 6, 2009 Share Posted July 6, 2009 I was delighted as it kept the bird off facebook for the evening. Link to comment Share on other sites More sharing options...
heartsfc_fan Posted July 6, 2009 Author Share Posted July 6, 2009 Edinburgh and Glenrothes were down according to the recorded message on their customer support line. Ah right, cheers. I called up the wrong Virgin Media number I think and got a wee message saying I was to be kept in a waiting queue for 10 mins. So I just hung up and went for a walk Link to comment Share on other sites More sharing options...
Beverley Posted July 6, 2009 Share Posted July 6, 2009 what a pain in the arse it was. mine went off about 7.30/8 ish and i called to see if there was an issue.... kept on hold for almost 10 minutes before a human spoke to me. she first of all blamed my modem, then went to check any known issues, there wasn't and arranged an engineer to be sent to me on tuesday apparently i'll get a text message to tell me if the engineer has been cancelled as it WAS an issue, but as yet, heard nothing. it was off all night, and back on this morning. i did say to the lass that my cable box was flashing and whenever that happened & my net went down, that there was an issue, but she disagreed. ach well. its back on now Link to comment Share on other sites More sharing options...
frankblack Posted July 6, 2009 Share Posted July 6, 2009 I was online from about 5:50pm and the connection died pretty much on 7pm. Fortunately I was about to switch the computer off anyway, but otherwise wouldn't have been happy. Link to comment Share on other sites More sharing options...
Brian Whittaker's Tache Posted July 6, 2009 Share Posted July 6, 2009 I had to order from the Silverbowl from memory as well! Link to comment Share on other sites More sharing options...
Cade Posted July 6, 2009 Share Posted July 6, 2009 That's twice this has happened in the last year or so. Being deprived of internet is like living in the fecking stone age Link to comment Share on other sites More sharing options...
ArmiyaRomanova Posted July 6, 2009 Share Posted July 6, 2009 BION, I was relieved to discover that the system was down yesterday afternoon/evening. I've just bought a new Mac and was trying to get it on-line without success, fiddling around with network preferences etc.. When my old Mac then lost internet/email I was convinced I'd done something to feck it up, but couldn't for the life of me figure out what... Two hours wasted, I guess.... Link to comment Share on other sites More sharing options...
Jack-Bauer Posted July 6, 2009 Share Posted July 6, 2009 Didn't come on again till 1.15am. Virgin Media are a total disgrace. Link to comment Share on other sites More sharing options...
hate_hibs Posted July 6, 2009 Share Posted July 6, 2009 What a hellish nite it was for me last night. 1st virgin goes down. Then it starts gashing down and my feeking house gets flooded for the 6th time in about 4 years. My street was like a canal last night. Water ****ing through my front door, at least a 2 foot of water in my drive way, feeking joke! Before I go Id like to say A nice big FEEK YOU VIRGIN MEDIA & FEEK YOU SCOTTISH WATER!! Link to comment Share on other sites More sharing options...
CJGJ Posted July 6, 2009 Share Posted July 6, 2009 Same here -- what annoys me is it's never their fault -- quite clearly it was and no apology. Link to comment Share on other sites More sharing options...
scottish_chicP Posted July 6, 2009 Share Posted July 6, 2009 Mine died too and I'm West Lothian. I didn't think much of it as it has happened before so I just switched it off. Link to comment Share on other sites More sharing options...
heartsfc_fan Posted July 6, 2009 Author Share Posted July 6, 2009 All customers should get a refund who were having problems Link to comment Share on other sites More sharing options...
hibshater Posted July 6, 2009 Share Posted July 6, 2009 All customers should get a refund who were having problems i completely agree, not having the net last night really done my t i t s in. Link to comment Share on other sites More sharing options...
ecjambo Posted July 6, 2009 Share Posted July 6, 2009 Mine wasnt working either. Was back to normal this morning though. Link to comment Share on other sites More sharing options...
Craig R Posted July 6, 2009 Share Posted July 6, 2009 I don't think our chances of getting a full refund are too high considering it was only 6 hours down out of the 744 hours in the month. Link to comment Share on other sites More sharing options...
Craig R Posted July 8, 2009 Share Posted July 8, 2009 Was down again when I left for work this morning. Better be back on when I get home. Link to comment Share on other sites More sharing options...
keith Posted July 8, 2009 Share Posted July 8, 2009 My on demand on the tv hasn't been working properly since friday, tried phoning last night to complain and definately get a refund as thats been ages. Waited 17mins to speak to someone who hung up the moment we got connected, total joke, will be phoning tonight demanding refund. Link to comment Share on other sites More sharing options...
Bordeaux 03 Posted July 8, 2009 Share Posted July 8, 2009 My on demand on the tv hasn't been working properly since friday, tried phoning last night to complain and definately get a refund as thats been ages. Waited 17mins to speak to someone who hung up the moment we got connected, total joke, will be phoning tonight demanding refund. Have you tried restarting your box? Link to comment Share on other sites More sharing options...
keith Posted July 8, 2009 Share Posted July 8, 2009 Have you tried restarting your box? About 20 times, either on demand is unavailable or if you get into it the programmes cut out halfway thro. Link to comment Share on other sites More sharing options...
269miles Posted July 11, 2009 Share Posted July 11, 2009 Up until last week when I went on holiday I had had almost no broadband connection for 9-10 weeks by which point I had already spoken with their morons on their customer helpline (or whatever misnomer it's called). This Scouse erse went through the usual 'check yer modem display , check yer browser settings'. At which point I said 'you're not listening' !!! It's nothing to do with the modem , it's nothing to do with the browser. It's your fecking network'. I asked him to take my postcode and go check with the network management guys and report back on all the incidents in my postcode for the last two months. Naturally he refused - VM always assume the customer is at fault - and then said I need to check Explorer. I told him I don't use it , I use Mozilaa. He then said VM don't support Mozilla (FFS!!) I insisted I don't use Explorer and I had no intention of installing it just for VM. I pointed out Mozilla was installed over a year ago , worked fine since so why are we checking browswers. At this point he said I was being unhelpful and s I was 'putting barriers in the way'. After nearly screaming down the phone I got the Swansea address of the 'customer services' , wrote a complaint letter and then threw it in the bin. I phoned Sky & BT (?7.50 a month cheaper anyway) and they are coming next week. Interestingly as soon as VM were notified by BT they were on the phone asking why I was moving and offered an ?11 mothly reduction (ie no line rental) without me even asking for it. I told them I wouldn't take it for a ?1 a month since the service is ****t , regularly unavailable for extended periods , no one gives a toss and their techinical desk is run by morons who don't listen and always assume the customer is at fault. I also suggested the guy find a new job as I can't believe VM is going to be around for much longer given my experiences with them over the last 2-3 years. Added to that Sky have been phoning asking me to take out a payment plan for insurance on the Sky+ box as the manufacturers warranty is about to expire. I said Sky would still have to honour the EC regs on electrical goods and give a 24 month warranty- natch the guy had no idea what I was talking about. He insisted Sky only give 12 month warranty. I said I don't care what Sky thinks , if it goes belly up within 24 months Sky would have to fix it and if they didn't I would cancel my subscription, reapply later and get a new box anyway. Any comments from Sky on that ? No. Link to comment Share on other sites More sharing options...
Incompetnce Posted July 11, 2009 Share Posted July 11, 2009 Up until last week when I went on holiday I had had almost no broadband connection for 9-10 weeks by which point I had already spoken with their morons on their customer helpline (or whatever misnomer it's called). This Scouse erse went through the usual 'check yer modem display , check yer browser settings'. At which point I said 'you're not listening' !!! It's nothing to do with the modem , it's nothing to do with the browser. It's your fecking network'. I asked him to take my postcode and go check with the network management guys and report back on all the incidents in my postcode for the last two months. Naturally he refused - VM always assume the customer is at fault - and then said I need to check Explorer. I told him I don't use it , I use Mozilaa. He then said VM don't support Mozilla (FFS!!) I insisted I don't use Explorer and I had no intention of installing it just for VM. I pointed out Mozilla was installed over a year ago , worked fine since so why are we checking browswers. At this point he said I was being unhelpful and s I was 'putting barriers in the way'. After nearly screaming down the phone I got the Swansea address of the 'customer services' , wrote a complaint letter and then threw it in the bin. I phoned Sky & BT (?7.50 a month cheaper anyway) and they are coming next week. Interestingly as soon as VM were notified by BT they were on the phone asking why I was moving and offered an ?11 mothly reduction (ie no line rental) without me even asking for it. I told them I wouldn't take it for a ?1 a month since the service is ****t , regularly unavailable for extended periods , no one gives a toss and their techinical desk is run by morons who don't listen and always assume the customer is at fault. I also suggested the guy find a new job as I can't believe VM is going to be around for much longer given my experiences with them over the last 2-3 years. Added to that Sky have been phoning asking me to take out a payment plan for insurance on the Sky+ box as the manufacturers warranty is about to expire. I said Sky would still have to honour the EC regs on electrical goods and give a 24 month warranty- natch the guy had no idea what I was talking about. He insisted Sky only give 12 month warranty. I said I don't care what Sky thinks , if it goes belly up within 24 months Sky would have to fix it and if they didn't I would cancel my subscription, reapply later and get a new box anyway. Any comments from Sky on that ? No. They ask about Browser and modem settings as they are the problem most often (except for the time I had to call up and find out that the wee scrote who I'd spoken to before had managed to give me the wrong username and password for my modem after they changed my phone number without telling me... Wasn't chuffed, but that's Irish phone companies for you). My job entails following up on these things seeing as you need an internet connection to play the game I work for to support. As such, almost anyone using Virgin immediately assumes it's our fault when they can't login and I end up receiving abuse for something that should have been easily fixed by their ISP. Change to BT as quickly as you can as at least their network is stable . Oh aye, and relax, or you'll pop a vein or something. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.