Rawrrrrrrr Posted November 20, 2008 Share Posted November 20, 2008 Anyone got an email for one of the senior customer service folk or the facilities manager at the club? Sent one to the generic email a couple of weeks ago which they ignored so time to try a more direct approach. Cheers in advance Link to comment Share on other sites More sharing options...
Guest gorgie kev Posted November 20, 2008 Share Posted November 20, 2008 Anyone got an email for one of the senior customer service folk or the facilities manager at the club? Sent one to the generic email a couple of weeks ago which they ignored so time to try a more direct approach. Cheers in advance Maybe you shouldn't have signed it Prancer Link to comment Share on other sites More sharing options...
sniffer Posted November 20, 2008 Share Posted November 20, 2008 I am surprised with your intimate knowlege of all things Hearts that you don't have a direct line to VR himself!! However send me a PM with the nature of your issue and I will see what I can do. I have a few email addresses at the club. Link to comment Share on other sites More sharing options...
Regular John Posted November 20, 2008 Share Posted November 20, 2008 Hearts don't negotiate with sectarian ****. Hope this helps. Link to comment Share on other sites More sharing options...
sniffer Posted November 20, 2008 Share Posted November 20, 2008 Anyone got an email for one of the senior customer service folk or the facilities manager at the club? Sent one to the generic email a couple of weeks ago which they ignored so time to try a more direct approach. Cheers in advance Have replied to your PM. Link to comment Share on other sites More sharing options...
roberto Posted November 20, 2008 Share Posted November 20, 2008 do you have the email address for john boag ? as i am still waiting for a reply from 6th october. Link to comment Share on other sites More sharing options...
Rawrrrrrrr Posted November 20, 2008 Author Share Posted November 20, 2008 do you have the email address for john boag ? as i am still waiting for a reply from 6th october. Yes I sent it originally to him and the customer services one. His lack of response is pretty bad since he managed to send a personally signed letter to me within 3 days ( and after the 6th of October) of the issue the complaint is about, yet he cant even confirm receipt of my email. Its nice to know the supporters charter means a lot to them Link to comment Share on other sites More sharing options...
roberto Posted November 20, 2008 Share Posted November 20, 2008 i sent the email to janet smirnova pa to campbell ogilvie who passed it over to mr boag but still no reply , but that only 7 weeks so may get a reply soon. :( Link to comment Share on other sites More sharing options...
sniffer Posted November 20, 2008 Share Posted November 20, 2008 I don't think John Boag likes emails - or Hearts Fans. It's one of the two, I think! Link to comment Share on other sites More sharing options...
Rawrrrrrrr Posted November 20, 2008 Author Share Posted November 20, 2008 I don't think John Boag likes emails - or Hearts Fans. It's one of the two, I think! Neither do "customer services" Link to comment Share on other sites More sharing options...
roberto Posted November 20, 2008 Share Posted November 20, 2008 i am going to tynie tomorrow for another matter so i will speak to him myself :mad: Link to comment Share on other sites More sharing options...
blondejamtart Posted November 20, 2008 Share Posted November 20, 2008 Wouldn't hold your breath - I'm still waiting in vain for replies to the many emails (and snail mail too!!) which I sent to the club last season in connection with my kids' HYSC membership, which never materialised... Link to comment Share on other sites More sharing options...
PresidentRomanov Posted November 20, 2008 Share Posted November 20, 2008 Neither do "customer services" Either that, or they save their customer services for actual customers Link to comment Share on other sites More sharing options...
Rawrrrrrrr Posted November 20, 2008 Author Share Posted November 20, 2008 Either that, or they save their customer services for actual customers I am a customer Link to comment Share on other sites More sharing options...
PresidentRomanov Posted November 20, 2008 Share Posted November 20, 2008 I am a customer Did you get a ticket for a fiver? Should've said valued customers Link to comment Share on other sites More sharing options...
Rawrrrrrrr Posted November 20, 2008 Author Share Posted November 20, 2008 Did you get a ticket for a fiver? Should've said valued customers No it was a gold ticket for a game There customer services is really convincing me to buy a season ticket again next year Link to comment Share on other sites More sharing options...
Guest jambomickey Posted November 20, 2008 Share Posted November 20, 2008 No it was a gold ticket for a game There customer services is really convincing me to buy a season ticket again next year do you not go to games? Link to comment Share on other sites More sharing options...
Rawrrrrrrr Posted November 20, 2008 Author Share Posted November 20, 2008 do you not go to games? I didnt renew my ST, I have been attending the games on a game by game basis. Frankly I think its shocking that there seems to be such a wide disregard for the customers with it would appear a lot of folk being ignored Given we lost a load of ST holders this year you would think they might try harder, there certainly not convincing me to renew in a rush. Link to comment Share on other sites More sharing options...
PresidentRomanov Posted November 20, 2008 Share Posted November 20, 2008 I didnt renew my ST, I have been attending the games on a game by game basis. Translate: Bought a gold ticket for a game Link to comment Share on other sites More sharing options...
Guest jambomickey Posted November 20, 2008 Share Posted November 20, 2008 I didnt renew my ST, I have been attending the games on a game by game basis. Frankly I think its shocking that there seems to be such a wide disregard for the customers with it would appear a lot of folk being ignored Given we lost a load of ST holders this year you would think they might try harder, there certainly not convincing me to renew in a rush. agree with you about customer service mate. Link to comment Share on other sites More sharing options...
PresidentRomanov Posted November 20, 2008 Share Posted November 20, 2008 I didnt renew my ST, I have been attending the games on a game by game basis. Frankly I think its shocking that there seems to be such a wide disregard for the customers with it would appear a lot of folk being ignored Given we lost a load of ST holders this year you would think they might try harder, there certainly not convincing me to renew in a rush. Or maybe they just realise they could phone you every day, and it wouldn't make any difference, unless the teams winning, then you'll be falling over yourselves to get into Tynecastle In fact, I recall posters on here having a go at the club, for getting in touch with them a few months ago, to see if they wanted a season ticket - talk about not being able to win. Link to comment Share on other sites More sharing options...
PresidentRomanov Posted November 22, 2008 Share Posted November 22, 2008 Or maybe it's because you're trying to get a refund, for a game you were ejected from by the police I wouldn't reply to you either Link to comment Share on other sites More sharing options...
Rawrrrrrrr Posted November 22, 2008 Author Share Posted November 22, 2008 Or maybe it's because you're trying to get a refund, for a game you were ejected from by the police I wouldn't reply to you either Actually it wasnt that solely, it was trying to get an explaination as to why the club completely falsely accused me of a criminal offence - which they have admitted they did. Yes I do feel I am entitled to a refund, and funnily enough the email response has completely contradicted itself to try and get out of that, as well as completely refused to address most of the issues raised. Anyone else in this thread who has been waiting for a response may want to email campbell ogilvie, it was funny how the reports required suddenly showed up the same day I escalalted my complaint. Your also clearly not very intelligent as your response shows the club is in breach of the data protection act:rolleyes: Care to share who you are pickybum and your link to the club? Link to comment Share on other sites More sharing options...
Le Chat Posted November 22, 2008 Share Posted November 22, 2008 Or maybe it's because you're trying to get a refund, for a game you were ejected from by the police What, thrown out for being ugly ? Link to comment Share on other sites More sharing options...
PresidentRomanov Posted November 22, 2008 Share Posted November 22, 2008 Actually it wasnt that solely, it was trying to get an explaination as to why the club completely falsely accused me of a criminal offence - which they have admitted they did. Yes I do feel I am entitled to a refund, and funnily enough the email response has completely contradicted itself to try and get out of that, as well as completely refused to address most of the issues raised. Anyone else in this thread who has been waiting for a response may want to email campbell ogilvie, it was funny how the reports required suddenly showed up the same day I escalalted my complaint. Your also clearly not very intelligent as your response shows the club is in breach of the data protection act:rolleyes: Care to share who you are pickybum and your link to the club? If I was you, I'd see a lawyer and tell him Pickybum from the internet knows all about you Link to comment Share on other sites More sharing options...
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