Lawrence Posted November 2, 2008 Share Posted November 2, 2008 Folks - major problems today (on and off pitch!). Website appears to be coming back to life after a major hardware failure at Perform in London. More on that over the 24 hours. Blog is working now - we'll do a proper test next week. Commentary and live pictures did work however home page was obviously not providing easy links (we had to use a workaround to get the audio out). Please accept our apologies - and if you want to try the blog before I switch it off in a few minutes then do have a look. Cheers, Lawrence Link to comment Share on other sites More sharing options...
Rab Posted November 2, 2008 Share Posted November 2, 2008 To be completely honest Lawrence the services provided by Hearts World are about as reliable as Beslijas hamstring. Many people pay good money for what is, lets be honest, an atrocious service and there's not one iota of anything we can do about it. We're trapped hook line and sinker because Hearts have a monopoly on any kind of web broadcast. It's a terrible state of affairs, has been for several years now, and what's worse is that we'll keep on paying for it even though we're basically being shafted. Link to comment Share on other sites More sharing options...
Beverley Posted November 2, 2008 Share Posted November 2, 2008 what rab said!! too often there are problems with the website, its full of bugs and to be frank, performs as consitantly as our team! i'm not sure if i'll renew when the subs are up unless there is an improvement Link to comment Share on other sites More sharing options...
bill duff Posted November 2, 2008 Share Posted November 2, 2008 Beverley, Be careful, as it's automatically taken from your account. In the past, I've had a renewal notice, but last week, it was just taken. Have to agree with what Rab said. It's a dire service, but being far away, it's all I have to rely on getting news on the club I love. Link to comment Share on other sites More sharing options...
Beverley Posted November 2, 2008 Share Posted November 2, 2008 i cancel each year after its taken, but don't remember if i have this time or not that said, they always call me asking if i want to renew. or at least, they always have done previously. i managed to get an extra few months on my subscription last year, cos the year before i never got me "free gift" for subscribing. Link to comment Share on other sites More sharing options...
Paul 1874 Posted November 2, 2008 Share Posted November 2, 2008 i canceled my direct debit ,they phoned me up and offered me a ?10 discount . no thank you Link to comment Share on other sites More sharing options...
Sharpie Posted November 2, 2008 Share Posted November 2, 2008 Not that I have far to go b ut the hearing everything repeated was driving me insane. The guy with the English accent is bad enough once but twice is cruel and unusual punishment. Link to comment Share on other sites More sharing options...
Chad Sexington Posted November 2, 2008 Share Posted November 2, 2008 i canceled my direct debit ,they phoned me up and offered me a ?10 discount . no thank you I cancelled this season due the appalling service. It's never been great, but it's gone downhill dramatically recently. A total rip off. Link to comment Share on other sites More sharing options...
chester copperpot Posted November 2, 2008 Share Posted November 2, 2008 Its not Lawrence's fault, but maybe he could get some feedback to the Techy guys, as the service is pretty poor to say the least. I cancelled mine's too this season. Link to comment Share on other sites More sharing options...
N User Posted November 2, 2008 Share Posted November 2, 2008 Ever since it was "done up" a while back it's been an absolute nightmare to navigate. The commentary is great but trying to find anything on the site is near impossible. Link to comment Share on other sites More sharing options...
Mister Dee Posted November 2, 2008 Share Posted November 2, 2008 Ther has obviously something wrong with the internal Email service, as every time I send an Email to the Club it gets ignored. Funny that. I cancelled as well. Link to comment Share on other sites More sharing options...
Buffalo Bill Posted November 3, 2008 Share Posted November 3, 2008 Folks - major problems today on pitch! major failure t'Perform proper test next week Please accept our apologies Cheers, Lawrence Nay worries! Buffalo Bill . Link to comment Share on other sites More sharing options...
Geoff Kilpatrick Posted November 3, 2008 Share Posted November 3, 2008 Lawrence, have you paid Premium TV or are they suing us too? Link to comment Share on other sites More sharing options...
Gambo Posted November 3, 2008 Share Posted November 3, 2008 Folks - major problems today (on and off pitch!). Website appears to be coming back to life after a major hardware failure at Perform in London. More on that over the 24 hours. Administration by Tuesday then? Link to comment Share on other sites More sharing options...
Old Nick Posted November 3, 2008 Share Posted November 3, 2008 Folks - major problems today (on and off pitch!). Website appears to be coming back to life after a major hardware failure at Perform in London. More on that over the 24 hours. Blog is working now - we'll do a proper test next week. Commentary and live pictures did work however home page was obviously not providing easy links (we had to use a workaround to get the audio out). Please accept our apologies - and if you want to try the blog before I switch it off in a few minutes then do have a look. Cheers, Lawrence Perhaps it would be an idea to use a company who have some built in redundancy with their servers. And possibly one who can provide the service the customers deserve. Now that would be some positive PR. Link to comment Share on other sites More sharing options...
Das Root Posted November 3, 2008 Share Posted November 3, 2008 Can't believe that you pay 'seven figures' a year? Any website that launches and doesn't automatically support at a minimum IE and Firefox isn't worth paying for. Constantly crashed my browser on both PC and phone, it's improved since then but even so if you look at the site on many occasions the article text hasn't been properly tagged to fit the white background and instead pushes onto the maroon (so you can't read it properly) and even something as simple as "Heart of Midlothian" was ballsed up so we had "Heart of Motherwell v Hibs" showing in the live section for weeks. However much you pay the shower that put it together, it's too much. Pretty much on par with the contracts handed out to the dross on the pitch...and in the dugout!! Link to comment Share on other sites More sharing options...
bill duff Posted November 3, 2008 Share Posted November 3, 2008 Outsourcing........ The downfall of the world. Link to comment Share on other sites More sharing options...
Carl Spackler Posted November 3, 2008 Share Posted November 3, 2008 Never had any bother with the site and think it's pretty good myself! It would seem I'm in the minority!! Link to comment Share on other sites More sharing options...
fc-1874 Posted November 3, 2008 Share Posted November 3, 2008 Lawrence. Can we get more live games please. It would be much appreciated by us lot over here. Waiting for your reply with great anticipation. Link to comment Share on other sites More sharing options...
Le Chat Posted November 3, 2008 Share Posted November 3, 2008 Lawrence Any chance you could stop all this 'Together' bollocks ? Nobody believes it, its intensely irritating and is actually quite embarrassing. Thanks. Link to comment Share on other sites More sharing options...
Stuart Lyon Posted November 3, 2008 Share Posted November 3, 2008 I too cancelled this year because of how bad it was. I was called by someone from the club and asked why I had cancelled so I told them my view of the service. They said it has been improved but I still resisted. Link to comment Share on other sites More sharing options...
Mr Romanov Saviour of HMFC Posted November 3, 2008 Share Posted November 3, 2008 Lawrence, See if you see Roman Romanov at the Christmas party, will you **** in his pint for me? Cheers. Link to comment Share on other sites More sharing options...
Le Chat Posted November 3, 2008 Share Posted November 3, 2008 Lawrence, See if you see Roman Romanov at the Christmas party, will you **** in his pint for me? Cheers. Hmmmmm, now I'm wondering what "****" is. Urine ? Ejaculate ? Faeces ? The possibilities are fecking endless. Link to comment Share on other sites More sharing options...
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