Postiga Posted December 9, 2014 Share Posted December 9, 2014 Not received a reply to my email sent last week Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Papa Posted December 9, 2014 Share Posted December 9, 2014 No reply yet to my email either. Link to comment Share on other sites More sharing options...
European Jambos Mum Posted December 9, 2014 Share Posted December 9, 2014 Has anyone who emailed supporters services received a reply yet? I sent an email 27/11/14 and then another on 6/12/14 saying I had not received a reply. The replied on 8/12/14 saying my email had been passed on to Debbie in accounts. She would get in touch but was very busy. Debbie then emailed me later that day saying she could not find me on database. Asked me to forward copies of receipts. This I did and she replied on 8th, saying it was noted and will be looked into in due course. Her email is [email protected]. Link to comment Share on other sites More sharing options...
redm Posted December 10, 2014 Share Posted December 10, 2014 I'm in the same boat. Have sent email to Debbie (thanks EJM) so hopefully it can be sorted out. I definitely don't have my proof of purchase, I know that much. Eek. I have had the LPs added on and received notification of the AGM so they obviously have me on some list or another so fingers crossed it's easy enough to resolve. Link to comment Share on other sites More sharing options...
Dagger Is Back Posted December 10, 2014 Share Posted December 10, 2014 I'm in the same boat. Have sent email to Debbie (thanks EJM) so hopefully it can be sorted out. I definitely don't have my proof of purchase, I know that much. Eek. I have had the LPs added on and received notification of the AGM so they obviously have me on some list or another so fingers crossed it's easy enough to resolve. Should be redm. I'm sure they'll sort it out. There seem to be a few folks affected and God knows what kind of mess they inherited. I haven't heard anything yet either but when I do I'll update here. Thanks EJM for the name and email - always easier if you have a named person. Ta Link to comment Share on other sites More sharing options...
Dagger Is Back Posted December 10, 2014 Share Posted December 10, 2014 Share queries are being collated and then Hearts will liaise with the Registrars to resolve them. Just a case of being patient. Link to comment Share on other sites More sharing options...
King Of The Cat Cafe Posted December 30, 2014 Share Posted December 30, 2014 Share queries are being collated and then Hearts will liaise with the Registrars to resolve them. Just a case of being patient. Bump. You forgot the rider that was in my message: "in due course." Link to comment Share on other sites More sharing options...
portobellojambo1 Posted December 30, 2014 Share Posted December 30, 2014 I'm in the same boat. Have sent email to Debbie (thanks EJM) so hopefully it can be sorted out. I definitely don't have my proof of purchase, I know that much. Eek. I have had the LPs added on and received notification of the AGM so they obviously have me on some list or another so fingers crossed it's easy enough to resolve. This might seem like a daft suggestion, but will they not have your details on their records under your maiden name at the point of issue of the share certificate, maybe. Link to comment Share on other sites More sharing options...
Dagger Is Back Posted February 2, 2015 Share Posted February 2, 2015 Anybody had an update from HMFC yet? Link to comment Share on other sites More sharing options...
King Of The Cat Cafe Posted February 2, 2015 Share Posted February 2, 2015 I certainly have not. Going on two months now since the date Ann Budge said we should make contact by if nothing received. Link to comment Share on other sites More sharing options...
Stuart G Posted February 2, 2015 Share Posted February 2, 2015 Anybody had an update from HMFC yet? Nothing for me either, not concerned as I am still an original shareholder but it would have been nice to have cerificate for new shares as well. Link to comment Share on other sites More sharing options...
Paolo Posted February 2, 2015 Share Posted February 2, 2015 On that subject, can someone please post or PM me the Edinburgh address at the bottom of the certificate. Gyle way, I think. Link to comment Share on other sites More sharing options...
Francis Albert Posted February 2, 2015 Share Posted February 2, 2015 On that subject, can someone please post or PM me the Edinburgh address at the bottom of the certificate. Gyle way, I think. Equiniti Limited, 34 South Gyle Crescent, South Gyle Business Park Edinburgh EH12 9EB Link to comment Share on other sites More sharing options...
Paolo Posted February 2, 2015 Share Posted February 2, 2015 Equiniti Limited, 34 South Gyle Crescent, South Gyle Business Park Edinburgh EH12 9EB Thanks. Long story, but I had to phone them. I phoned the main number, who said they had no offices in Edinburgh. Link to comment Share on other sites More sharing options...
whyskey Posted February 2, 2015 Share Posted February 2, 2015 Have e-mailed them three times and wrote to ann budge but still no word from them, poor show from hearts, thats life I suppose but I will not forget. Link to comment Share on other sites More sharing options...
Stuart Lyon Posted February 2, 2015 Share Posted February 2, 2015 Claudia try 0131 339 3942 that's the number an Equiniti guy phoned me from. Link to comment Share on other sites More sharing options...
Midloth_Iain Posted February 2, 2015 Share Posted February 2, 2015 got my Share Cert today. They had posted to my old address previously ...... Link to comment Share on other sites More sharing options...
Dagger Is Back Posted February 2, 2015 Share Posted February 2, 2015 It would have been nice to have had a holding email. It's not that difficult to set up a wee email group to keep folks posted. Not concerned but would like to be able to give Junior his certificate with his existing one. Have emailed Debbie for an update and will post here when I get a reply. Cheers Link to comment Share on other sites More sharing options...
fordy Posted February 2, 2015 Share Posted February 2, 2015 Still waiting on mine as well, Have been in touch with them by e-mail over the last month or so. Hope to get it shortly. Link to comment Share on other sites More sharing options...
Paolo Posted February 2, 2015 Share Posted February 2, 2015 Claudia try 0131 339 3942 that's the number an Equiniti guy phoned me from. Thanks very much. Link to comment Share on other sites More sharing options...
European Jambos Mum Posted February 2, 2015 Share Posted February 2, 2015 I decided to ask for an update and got this today Please accept our apologies for the delay in replying. We have been collating all the share queries on to a spreadsheet so that we can deal with them. As we had no record of you on our original database, we have checked with the ticket office and they have confirmed that you have been allocated loyalty points for the shares. We will be liaising with our Registrars to relay this information. Please bear with us as this will still take a few weeks. Many thanks. Debbie Link to comment Share on other sites More sharing options...
Dagger Is Back Posted February 2, 2015 Share Posted February 2, 2015 Got this reply earlier too. Shame that they're receiving requests for info which will be taking up their time, when a simple update from them would have sufficed. Still must be a nightmare to try and piece it altogether. Sorry we have not given information sooner. Unfortunately, we are still working through the queries we have received regarding the 2012 share offer. We are having to look out your original form to check your query, along with many other forms. We will hopefully be able to sort all the issues in the next few weeks. Link to comment Share on other sites More sharing options...
Super_Hans Posted February 2, 2015 Share Posted February 2, 2015 Mine arrived on Friday morning after emailing the club about it at the start of December. A proud moment opening that letter. Link to comment Share on other sites More sharing options...
Papa Posted February 2, 2015 Share Posted February 2, 2015 I am still waiting. Agree that a short holding reply would have been nice. Link to comment Share on other sites More sharing options...
roberto Posted February 3, 2015 Share Posted February 3, 2015 Not wishing to high jack this post but, you may now be interested in the shareholders association, www.hmsa.org.uk Link to comment Share on other sites More sharing options...
King Of The Cat Cafe Posted March 4, 2015 Share Posted March 4, 2015 Time for a bump. Progress report, anyone? Link to comment Share on other sites More sharing options...
Dagger Is Back Posted March 4, 2015 Share Posted March 4, 2015 Time for a bump. Progress report, anyone? Nothing heard. I've got a note to chase them up at the end of this month by which time it will be over 3 months. Link to comment Share on other sites More sharing options...
European Jambos Mum Posted March 4, 2015 Share Posted March 4, 2015 Still waiting..... Link to comment Share on other sites More sharing options...
Tams bird Posted March 4, 2015 Share Posted March 4, 2015 No idea where my certificate is now. Need to search tomorrow. Link to comment Share on other sites More sharing options...
Maroon11 Posted March 4, 2015 Share Posted March 4, 2015 I got in contact with Debbie by email and she replyed by saying that I've to send a letter of indemnity to the Registrars which they would send out to me. She also said it would be a lengthy process. Link to comment Share on other sites More sharing options...
Jambos1983 Posted March 4, 2015 Share Posted March 4, 2015 I was told in December the club were looking in to it and would get back to me. I've heard nowt Link to comment Share on other sites More sharing options...
Jamboelite Posted March 4, 2015 Share Posted March 4, 2015 Me neither. Link to comment Share on other sites More sharing options...
King Of The Cat Cafe Posted March 11, 2015 Share Posted March 11, 2015 OK, finally got a reply from the club, after sending another email. As mentioned above, the next step is to phone the share registrars, Equiniti. 0871 384 2492. They told me the certificate was sent to my old address in November - even though I previously had told them of the change. They will send out a letter of indemnity, that will cost ?42, and a counter-signatory form. If your bank cannot sign that, and not all can, the cost is a further ?23.32. Link to comment Share on other sites More sharing options...
colinmaroon Posted March 11, 2015 Share Posted March 11, 2015 Never seen so much as a sniff of my certificate(s). Link to comment Share on other sites More sharing options...
Jamboelite Posted March 11, 2015 Share Posted March 11, 2015 OK, finally got a reply from the club, after sending another email. As mentioned above, the next step is to phone the share registrars, Equiniti. 0871 384 2492. They told me the certificate was sent to my old address in November - even though I previously had told them of the change. They will send out a letter of indemnity, that will cost ?42, and a counter-signatory form. If your bank cannot sign that, and not all can, the cost is a further ?23.32. So for sending something out incorrectly they want ?42 or possibly ?65.32 I look forward to this phone call when I make it Link to comment Share on other sites More sharing options...
Dagger Is Back Posted April 8, 2015 Share Posted April 8, 2015 Chased Debbie on Monday and got an email today to say that they've tracked down the application I made for Juniors shares. The Registrars are now being instructed by HMFC to issue another certificate for those. Will hopefully be here before his birthday. Link to comment Share on other sites More sharing options...
Paolo Posted April 8, 2015 Share Posted April 8, 2015 OK, finally got a reply from the club, after sending another email. As mentioned above, the next step is to phone the share registrars, Equiniti. 0871 384 2492. They told me the certificate was sent to my old address in November - even though I previously had told them of the change. They will send out a letter of indemnity, that will cost ?42, and a counter-signatory form. If your bank cannot sign that, and not all can, the cost is a further ?23.32. There was an issue with mine, as it was lost at their end, though I could not prove it due to losing proof of postage . They are not charging me for the letter of indemnity or the counter signatory, but I think it may depend of the 'value' of the shares, or perhaps they believe my version of events. Link to comment Share on other sites More sharing options...
blairdin Posted April 8, 2015 Share Posted April 8, 2015 Never seen so much as a sniff of my certificate(s). Same here. Not been sent to my old address (which I updated with the club months before the certificates were issued anyway) and not a sniff at my new address. Two emails to the club last year have gone unanswered. I haven't moaned about it given that everything else around the club has improved immeasurably but I'm hugely disappointed at this, and slightly dismayed now to read that it looks like costing me over forty quid to fix. Link to comment Share on other sites More sharing options...
Stuart Lyon Posted April 8, 2015 Share Posted April 8, 2015 Phone 0871 663 1874 (only joking). Acting on behalf of my mate in Oz I asked about his share certificate. They had it at Tynecastle but didn't say why it hadn't been sent to the address in OZ on the application. Equiniti said my mate needed to check with Oz authorities about the right for him to own these shares which was surprising as he is an existing shareholder. They then said they couldn't deal with me and asked if I could get him to contact the Club direct. I have done this and he emailed them about a week ago. I'm waiting to hear from him that he has eventually received the long overdue certificate. Link to comment Share on other sites More sharing options...
colinmaroon Posted April 8, 2015 Share Posted April 8, 2015 Same here. Not been sent to my old address (which I updated with the club months before the certificates were issued anyway) and not a sniff at my new address. Two emails to the club last year have gone unanswered. I haven't moaned about it given that everything else around the club has improved immeasurably but I'm hugely disappointed at this, and slightly dismayed now to read that it looks like costing me over forty quid to fix. ?40??? I moved last August but have a year long redirect via Post Office. Like yourself, I didn't want to moan about it but, I have to say extremely disappointed. Link to comment Share on other sites More sharing options...
European Jambos Mum Posted May 28, 2015 Share Posted May 28, 2015 Guess what turned up in the post today??? My share certificates. Link to comment Share on other sites More sharing options...
Stuart G Posted May 28, 2015 Share Posted May 28, 2015 Guess what turned up in the post today??? My share certificates. Mine came today as well, had my certificate from my original shareholding but there was satisfaction finally getting this one due to the circumstances. Link to comment Share on other sites More sharing options...
blairdin Posted May 28, 2015 Share Posted May 28, 2015 Mine has appeared today too. I'd kinda forgot about it, came out of the blue. Frame shopping at the weekend. Link to comment Share on other sites More sharing options...
Papa Posted May 28, 2015 Share Posted May 28, 2015 I've still not heard anything from the club about my shares query despite repeated email requests. I am hoping now that we are in the close season that something might happen. I am encouraged that others have had their issues resolved. Link to comment Share on other sites More sharing options...
Mysterion Posted May 28, 2015 Share Posted May 28, 2015 Mine arrived today. Delighted! Link to comment Share on other sites More sharing options...
Jamboelite Posted May 28, 2015 Share Posted May 28, 2015 Heard nothing, for those that got theirs today did you just email or did you call as well Link to comment Share on other sites More sharing options...
Mysterion Posted May 28, 2015 Share Posted May 28, 2015 Heard nothing, for those that got theirs today did you just email or did you call as well email. Link to comment Share on other sites More sharing options...
troonmaroon Posted May 28, 2015 Share Posted May 28, 2015 Had any of you got a letter from the registrars a few weeks back saying they'd been informed the original certificates had been 'lost'...? Link to comment Share on other sites More sharing options...
blairdin Posted May 28, 2015 Share Posted May 28, 2015 Had any of you got a letter from the registrars a few weeks back saying they'd been informed the original certificates had been 'lost'...? I got that about 8 weeks ago. Still took an age for the certificate to follow. Link to comment Share on other sites More sharing options...
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