Ulysses Posted October 26, 2014 Share Posted October 26, 2014 No, not Hearts - JKB. We had problems with the performance of the server during a couple of consecutive away games. Members were reporting a lot of slow responses and internal server error messages. We made some changes to improve the peak capacity of the server and we've had no complaints up to today. How do you think the board performed today? Feedback appreciated. Link to comment Share on other sites More sharing options...
:shitwine: Posted October 26, 2014 Share Posted October 26, 2014 Not great. It's only during away games that I notice it, but it's not the smoothest. Link to comment Share on other sites More sharing options...
amadjambo Posted October 26, 2014 Share Posted October 26, 2014 No, not Hearts - JKB. We had problems with the performance of the server during a couple of consecutive away games. Members were reporting a lot of slow responses and internal server error messages. We made some changes to improve the peak capacity of the server and we've had no complaints up to today. How do you think the board performed today? Feedback appreciated. I tried to get on a half time and got 1 server error message. Apart from that it seemed to be working fine. A bit slow but that was probably my mobile reception rather than the site. Link to comment Share on other sites More sharing options...
Eddie Posted October 26, 2014 Share Posted October 26, 2014 I got the server error twice earlier, just backed out and it worked again fine Link to comment Share on other sites More sharing options...
scott_jambo Posted October 26, 2014 Share Posted October 26, 2014 Absolutely awful again. Link to comment Share on other sites More sharing options...
Ulysses Posted October 26, 2014 Author Share Posted October 26, 2014 Not great. It's only during away games that I notice it, but it's not the smoothest. Is it just slow, or are you getting error messages? Link to comment Share on other sites More sharing options...
Gambo Posted October 26, 2014 Share Posted October 26, 2014 Couldnt get on for about 20mins after game. Link to comment Share on other sites More sharing options...
JamboJohn1874 Posted October 26, 2014 Share Posted October 26, 2014 Noticed a small 2 or 3 minute outage, about an hour after the game. Link to comment Share on other sites More sharing options...
:shitwine: Posted October 26, 2014 Share Posted October 26, 2014 Is it just slow, or are you getting error messages? A bit of both. Link to comment Share on other sites More sharing options...
Cade Posted October 26, 2014 Share Posted October 26, 2014 internal server errors just after Ozturk scored then a wee outage just after full time. Link to comment Share on other sites More sharing options...
Ulysses Posted October 26, 2014 Author Share Posted October 26, 2014 Couldnt get on for about 20mins after game. Thanks for that. We're looking for specifics like the above if possible; information about what problems you encountered and the times they happened. We've done a few things to stretch the capacity of the server at peak times, but we're also trying to do something that we couldn't contemplate before our hardware upgrade in the summer, which is to keep the board open for all members and guests at the busiest times. That's a tricky balancing act, hence why we're looking for feedback. Link to comment Share on other sites More sharing options...
Kalamazoo Jambo Posted October 26, 2014 Share Posted October 26, 2014 Got one server error near end of game. Got in a minute later. Otherwise performance was fine. Link to comment Share on other sites More sharing options...
gowestjambo Posted October 26, 2014 Share Posted October 26, 2014 Thanks for that. We're looking for specifics like the above if possible; information about what problems you encountered and the times they happened. We've done a few things to stretch the capacity of the server at peak times, but we're also trying to do something that we couldn't contemplate before our hardware upgrade in the summer, which is to keep the board open for all members and guests at the busiest times. That's a tricky balancing act, hence why we're looking for feedback. I seem to recall we would not allow guests during the busiest periods? Link to comment Share on other sites More sharing options...
Ulysses Posted October 26, 2014 Author Share Posted October 26, 2014 I seem to recall we would not allow guests during the busiest periods? We upgraded our hardware during the summer, and we're trying to get the most we can out of the increased capacity. Sometimes blocking guests can be a bit of a false economy, because all it does is force members to log in rather than browsing as guests. How did you find the performance of the board this afternoon? Link to comment Share on other sites More sharing options...
Don Dan Posted October 26, 2014 Share Posted October 26, 2014 500 server message a couple of times and occasionally slow which as this was my main update for today was a bit frustrating. I'm using the wifi in my apartment so not on Vodaphone Cellular Link to comment Share on other sites More sharing options...
Harry Palmer Posted October 26, 2014 Share Posted October 26, 2014 Like others have said, there were a couple of times when the server error appeared-think there might have been one just after Hibs scored (can't be sure of that though) and again around the time of our goal. Didn't load a couple of times either- again toward the end of the game. Link to comment Share on other sites More sharing options...
Ulysses Posted October 26, 2014 Author Share Posted October 26, 2014 Thanks to everyone who has posted so far. Anyone else? Link to comment Share on other sites More sharing options...
Hearts007 Posted October 26, 2014 Share Posted October 26, 2014 500 server message a couple of times and occasionally slow during the game and just after Link to comment Share on other sites More sharing options...
gorgiegus Posted October 26, 2014 Share Posted October 26, 2014 Only just after we scored.... Link to comment Share on other sites More sharing options...
Keir Posted October 26, 2014 Share Posted October 26, 2014 I got the 500 server error message at half time and again not long before we scored (possibly just after Paterson's red card) Link to comment Share on other sites More sharing options...
kingantti1874 Posted October 26, 2014 Share Posted October 26, 2014 500 server message a couple of times and occasionally slow during the game and just after This but a quick refresh sorted it Link to comment Share on other sites More sharing options...
N User Posted October 26, 2014 Share Posted October 26, 2014 After the game I got white screen with text only and no design. Link to comment Share on other sites More sharing options...
Mikey1874 Posted October 26, 2014 Share Posted October 26, 2014 A few server messages today. Not on JKB during game. Link to comment Share on other sites More sharing options...
gowestjambo Posted October 26, 2014 Share Posted October 26, 2014 We upgraded our hardware during the summer, and we're trying to get the most we can out of the increased capacity. Sometimes blocking guests can be a bit of a false economy, because all it does is force members to log in rather than browsing as guests. How did you find the performance of the board this afternoon? Fine apart from the Error Messages when moving from one thread to another! Link to comment Share on other sites More sharing options...
Footballfirst Posted October 26, 2014 Share Posted October 26, 2014 A couple of server error messages around 14:30 (JKB time, which is a few minutes slow) Link to comment Share on other sites More sharing options...
Ulysses Posted October 26, 2014 Author Share Posted October 26, 2014 Thanks for the updates. My sense of this is that it was a bit dodgy today - not as bad as the worst days (September 13th away to Dumbarton; October 4th away to QoS), but worse than October 11th away to Alloa when we got no reports from members of any problems. Also, the good news is that the server didn't fall over despite the fact that access was open to everyone; but the bad news is that the problems seemed to spike: - when they scored; - half-time; - when the red card was issued; - from when we scored up to about 20 mins after the final whistle. If I've missed anything in the above summary please post to say so. Link to comment Share on other sites More sharing options...
Restonbabe Posted October 26, 2014 Share Posted October 26, 2014 500 server message a couple of times and occasionally slow which as this was my main update for today was a bit frustrating. I'm using the wifi in my apartment so not on Vodaphone Cellular same here. my internet is absolute rank down this way tho. Link to comment Share on other sites More sharing options...
romac Posted October 26, 2014 Share Posted October 26, 2014 About 10 mins after fulltime, I got the Tynecastle Topics page to load but got the 500 server error message when I clicked on The Terrace. I went back a page and tried again with no problems. I didn't access Kickback during the game as I had to watch it online. Link to comment Share on other sites More sharing options...
iantjambo Posted October 26, 2014 Share Posted October 26, 2014 I was at work so was on quite a bit for updates. Only one instance of internal server problem. Other than that the site ran fine for me today Link to comment Share on other sites More sharing options...
Ulysses Posted October 26, 2014 Author Share Posted October 26, 2014 I know it might be a long shot, but did anyone who got a "500 internal server error" message by any chance get a screenshot of it? Link to comment Share on other sites More sharing options...
Sharpie Posted October 26, 2014 Share Posted October 26, 2014 I got the server message a couple of times, this was accompanied by a bit of a delay getting on the match thread ,not really enough to say anything if you hadn't asked. Link to comment Share on other sites More sharing options...
WorldChampions1902 Posted October 26, 2014 Share Posted October 26, 2014 I'm using an IPad and thought the probs were because I still haven't installed a recently received software update. Looks like it was a JKB server problem after all that? My symptoms persisted for more than an hour after the final whistle and consisted of very slow building of pages as I scrolled down threads. Keep up the good work and it's great to see the Admins asking for feedback to improve the service! Link to comment Share on other sites More sharing options...
WorldChampions1902 Posted October 26, 2014 Share Posted October 26, 2014 I know it might be a long shot, but did anyone who got a "500 internal server error" message by any chance get a screenshot of it? I got a few of these but didn't get a screenshot. Link to comment Share on other sites More sharing options...
Watt-Zeefuik Posted October 27, 2014 Share Posted October 27, 2014 JKB performance? Absolutely embarrassing, bunch of arseholes. Oh, you mean the server! Have seen errors on previous game days but didn't get any today. Smooth sailing from this end. Link to comment Share on other sites More sharing options...
Ulysses Posted October 27, 2014 Author Share Posted October 27, 2014 We've made some more tweaks, and we'll see how things go when our next away game happens. Yesterday there were 3,700 posts, and it was our busiest day since the day the club exited administration last May. Link to comment Share on other sites More sharing options...
Gorgiewave Posted October 27, 2014 Share Posted October 27, 2014 I got error message 500 or whatever it's called about thrice. Link to comment Share on other sites More sharing options...
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