gadgey55 Posted November 6, 2012 Share Posted November 6, 2012 What an absolute feckin shambles! Been waiting 5 weeks now for my iPhone 5. Called them yesterday, day 31 of the promised within 30 days pledge. The wifie said it will be delivered tomorrow (as in today). Waited in all day. Nowt. Phoned them back at about 4.00 this afternoon. The bloke said it has been delivered by UK Mail. No to my hoose it hasn't! Then told me to wait till 6, the cut off time. Needless to say 6 came and went without a dog and bone. Phoned them back at 6.20, a diffent lad answered and said Royal MAil were delivering it. But is only dispatched, not delivered. He said he'd speak to the dispatch team. Then the ******* cut me off. Straight back on the phone. A wifie answered and it was back to the UK Mail and had been delivered again! NO TO ME! I asked her why she and her colleagues have all different stories! The cow then cut me off again! Phoned her right back and demanded to speak to a manager, been listening to tunes for the last half an hour! Been a customer for 13 years too. How shite is that for service? Link to comment Share on other sites More sharing options...
jimmyjambo Posted November 6, 2012 Share Posted November 6, 2012 meanwhile your postie is enjoyin a brand new I-phone Link to comment Share on other sites More sharing options...
bebeto Posted November 6, 2012 Share Posted November 6, 2012 What an absolute feckin shambles! Been waiting 5 weeks now for my iPhone 5. Called them yesterday, day 31 of the promised within 30 days pledge. The wifie said it will be delivered tomorrow (as in today). Waited in all day. Nowt. Phoned them back at about 4.00 this afternoon. The bloke said it has been delivered by UK Mail. No to my hoose it hasn't! Then told me to wait till 6, the cut off time. Needless to say 6 came and went without a dog and bone. Phoned them back at 6.20, a diffent lad answered and said Royal MAil were delivering it. But is only dispatched, not delivered. He said he'd speak to the dispatch team. Then the ******* cut me off. Straight back on the phone. A wifie answered and it was back to the UK Mail and had been delivered again! NO TO ME! I asked her why she and her colleagues have all different stories! The cow then cut me off again! Phoned her right back and demanded to speak to a manager, been listening to tunes for the last half an hour! Been a customer for 13 years too. How shite is that for service? http://www.ceoemail.com/ Find T-Mobile on this website and email them. I had a hassle with Vodafone last year. It was a little more serious than a missing phone but after an email to the CEO of Vodafone using this website I got a call from his PA agreeing my treatment was shite and got a load of him and was delighted. Worth a try. Link to comment Share on other sites More sharing options...
hughesie27 Posted November 6, 2012 Share Posted November 6, 2012 Should have.got an s3 then, eh? :'> Link to comment Share on other sites More sharing options...
gadgey55 Posted November 6, 2012 Author Share Posted November 6, 2012 meanwhile your postie is enjoyin a brand new I-phone just spoke to customer services, one who could actually speak and understand plain English, and she listened to the complaints and typed it down etc. FWIW... Link to comment Share on other sites More sharing options...
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