Albert Tatlock Posted March 10 I live in the colonies in Shandon. Moved in last year. Couple of weeks ago the Belling range cooker packed up. Ordered a new one from AO and I paid extra for them to install and take the other one away. The new one is a Belling 100DF and is the same size as the one that is knackered. Delivery guys turned up on Friday and flat out refused to take it upstairs, there is 19 of them and the corner is tight. They knew there were stairs when I placed the order. Stated H and S as reason for not doing it. Was rescheduled for yesterday with another crew. Refused again. They want me to find folk that will take it upstairs and take the old one downstairs. I wouldn’t know where to start. I am raging, people get range cookers, American style fridge freezers delivered all the time ffs. They also said I would get the same response no matter where I ordered it from. Anyone got any ideas what I can do bar cancel the order? Cheers Quote Share this post Link to post Share on other sites
Nucky Thompson Posted March 10 I've never heard that before. What about removal companies, do they only move people who live on main doors or ground flats? Quote Share this post Link to post Share on other sites
IronJambo Posted March 10 Take it upstairs yourself. Problem solved. Quote Share this post Link to post Share on other sites
gjcc Posted March 10 1 hour ago, Albert Tatlock said: I live in the colonies in Shandon. Moved in last year. Couple of weeks ago the Belling range cooker packed up. Ordered a new one from AO and I paid extra for them to install and take the other one away. The new one is a Belling 100DF and is the same size as the one that is knackered. Delivery guys turned up on Friday and flat out refused to take it upstairs, there is 19 of them and the corner is tight. They knew there were stairs when I placed the order. Stated H and S as reason for not doing it. Was rescheduled for yesterday with another crew. Refused again. They want me to find folk that will take it upstairs and take the old one downstairs. I wouldn’t know where to start. I am raging, people get range cookers, American style fridge freezers delivered all the time ffs. They also said I would get the same response no matter where I ordered it from. Anyone got any ideas what I can do bar cancel the order? Cheers I initially read that as there were 19 folk for the delivery. Quote Share this post Link to post Share on other sites
Victorian Posted March 10 Just cook outside and nash back in for dining. Like a Scottish bbq in June. Quote Share this post Link to post Share on other sites
The Real Maroonblood Posted March 10 1 hour ago, Albert Tatlock said: I live in the colonies in Shandon. Moved in last year. Couple of weeks ago the Belling range cooker packed up. Ordered a new one from AO and I paid extra for them to install and take the other one away. The new one is a Belling 100DF and is the same size as the one that is knackered. Delivery guys turned up on Friday and flat out refused to take it upstairs, there is 19 of them and the corner is tight. They knew there were stairs when I placed the order. Stated H and S as reason for not doing it. Was rescheduled for yesterday with another crew. Refused again. They want me to find folk that will take it upstairs and take the old one downstairs. I wouldn’t know where to start. I am raging, people get range cookers, American style fridge freezers delivered all the time ffs. They also said I would get the same response no matter where I ordered it from. Anyone got any ideas what I can do bar cancel the order? Cheers Send it back. Quote Share this post Link to post Share on other sites
Lemongrab Posted March 10 1 hour ago, Albert Tatlock said: I live in the colonies in Shandon. Moved in last year. Couple of weeks ago the Belling range cooker packed up. Ordered a new one from AO and I paid extra for them to install and take the other one away. The new one is a Belling 100DF and is the same size as the one that is knackered. Delivery guys turned up on Friday and flat out refused to take it upstairs, there is 19 of them and the corner is tight. They knew there were stairs when I placed the order. Stated H and S as reason for not doing it. Was rescheduled for yesterday with another crew. Refused again. They want me to find folk that will take it upstairs and take the old one downstairs. I wouldn’t know where to start. I am raging, people get range cookers, American style fridge freezers delivered all the time ffs. They also said I would get the same response no matter where I ordered it from. Anyone got any ideas what I can do bar cancel the order? Cheers Phone one of they 'man and van' guys. I'm sure they would be able to arrange something. Quote Share this post Link to post Share on other sites
redjambo Posted March 11 These are the chaps you need. Quote Share this post Link to post Share on other sites
Der Kaiser Posted March 11 Buy a cheaper oven you flash git? I kid.....but seriously.....buy a cheaper oven and me a season ticket. Quote Share this post Link to post Share on other sites
Col1874 Posted March 11 I'd love to see them working for a removals company, we have to take a lot worse than that up tight stairways and without any of that protective polystyrene. We once had a 3 seater sofa to come down a steel spiral staircase too which although wasn't the heaviest, it was an absolute joke expecting us to do so without causing damage, but we done it. On another note, I hate my job 😠 Quote Share this post Link to post Share on other sites
redjambo Posted March 11 16 minutes ago, Col1874 said: I'd love to see them working for a removals company, we have to take a lot worse than that up tight stairways and without any of that protective polystyrene. We once had a 3 seater sofa to come down a steel spiral staircase too which although wasn't the heaviest, it was an absolute joke expecting us to do so without causing damage, but we done it. On another note, I hate my job 😠 That's a shame - I thought you would have found it rather uplifting. Seriously though, perhaps you and a mate or two could do a homer for the OP? Quote Share this post Link to post Share on other sites
indianajones Posted March 11 How heavy is it? Quote Share this post Link to post Share on other sites
Harry Potter Posted March 11 On 10/03/2020 at 18:38, gjcc said: I initially read that as there were 19 folk for the delivery. 8 hours ago, redjambo said: These are the chaps you need. Quote Share this post Link to post Share on other sites
jb102 Posted March 11 Can you have take aways until bob a job week? Quote Share this post Link to post Share on other sites
Zlatanable Posted March 12 On 10/03/2020 at 16:51, Albert Tatlock said: I live in the colonies in Shandon. Moved in last year. Couple of weeks ago the Belling range cooker packed up. Ordered a new one from AO and I paid extra for them to install and take the other one away. The new one is a Belling 100DF and is the same size as the one that is knackered. Delivery guys turned up on Friday and flat out refused to take it upstairs, there is 19 of them and the corner is tight. They knew there were stairs when I placed the order. Stated H and S as reason for not doing it. Was rescheduled for yesterday with another crew. Refused again. They want me to find folk that will take it upstairs and take the old one downstairs. I wouldn’t know where to start. I am raging, people get range cookers, American style fridge freezers delivered all the time ffs. They also said I would get the same response no matter where I ordered it from. Anyone got any ideas what I can do bar cancel the order? Cheers If you paid for a service, and honestly described the situation within their guidelines, then you have obviously not received a thing you paid for. Firstly, check the documents/contracts anything. Do they have any get out clauses, Phone them, if you haven't already. There will be a trail you can follow, a customer helpline number. You will have a customer number, a date, etc When you do, write everything they say down. Tell them you are writing everything they say down. Get them to explain specifically why this event happened. Don't be angry, you can say you feel angry, but always be polite. Get as much detail as possible; names of people you speak to, the departments they are in, the names of their supervisors/managers. The specific things they say. If you have a proper case here, and you make a reasonable effort to sort it, with lots of details, then you can take it to Citizens Advice/etc. Quote Share this post Link to post Share on other sites
FinnBarr Saunders Posted March 12 On 11/03/2020 at 22:29, jb102 said: Can you have take aways until bob a job week? Didn't that get done away with many moons ago because they didn't want Cubs and Scouts turning up and random odd blokes doors and being invited in to "do a job"? Quote Share this post Link to post Share on other sites
luckyBatistuta Posted March 12 Do it yourself, I got two mates to help me pick up a snooker table (slate) that I bought...from a basement flat in Ainslie Place. Don’t be lazy💪🏼 Quote Share this post Link to post Share on other sites
gjcc Posted March 13 1 hour ago, FinnBarr Saunders said: Didn't that get done away with many moons ago because they didn't want Cubs and Scouts turning up and random odd blokes doors and being invited in to "do a job"? Cub/Scout masters not wanting to share? Quote Share this post Link to post Share on other sites
