I take it by reset the laptop you restored it to a previous backup?
Have you tried starting the laptop in safe mode? It's usually accessed by repeatedly pressing F8 when the laptop is booting up. Select "safe mode with networking" to allow internet access as well. Safe mode basically runs the laptop in very basic mode, with a lot of the registry entries back to how they were when initially setup. This will at least tell you if there is something that has been altered in the registry that is causing the issues.
Most computers will come with a diagnostics feature built into the BIOS that could point to an issue. What make/model is your laptop? Google that with "diagnostics" and this should give you instructions on what to do.
It's a Lenovo z580 or something. About 4 years old. Came with Windows 8 which was then upgraded to 8.1 and now 10.
When attempting to reset to any version or system restore it just repeatedly fails at some point during the process.
The annoying thing is it still basically works for everything I want it to do. It's just clearly hanging on by a thread thought. Might take it I to a shop. I have nothing on it a haven't backed up or could replace so would be happy to have it wiped.