davemclaren Posted December 2, 2020 Author Share Posted December 2, 2020 19 minutes ago, bean counter said: The E Mail I received today from go cardless just says Foundation of Hearts is charging you £3,500.00 To confirm, the amount above is "3500 Pounds Email them at, [email protected] Quote Link to comment Share on other sites More sharing options...
Neil Dongcaster Posted December 2, 2020 Share Posted December 2, 2020 What a farce. Quote Link to comment Share on other sites More sharing options...
bean counter Posted December 2, 2020 Share Posted December 2, 2020 19 minutes ago, davemclaren said: Email them at, [email protected] Dave I E mailed them yesterday as you suggested I then E Mailed them again today after receiving the E Mail from Go cardless. So far no response Quote Link to comment Share on other sites More sharing options...
jamboman9 Posted December 2, 2020 Share Posted December 2, 2020 49 minutes ago, Neil Dongcaster said: What a farce. Think I'll give it a miss now Quote Link to comment Share on other sites More sharing options...
EIEIO Posted December 2, 2020 Share Posted December 2, 2020 (edited) 37 minutes ago, bean counter said: Dave I E mailed them yesterday as you suggested I then E Mailed them again today after receiving the E Mail from Go cardless. So far no response If you have online banking keep an eye on your account. I thought my issue was resolved but a pending payment for £1200 showed up today. On contacting foh again today they advised speaking to my bank direct to cancel as it was too far gone for them to cancel at their end. Took about 10 minutes on the phone to my banks call centre. Edited December 2, 2020 by EIEIO Spelling Quote Link to comment Share on other sites More sharing options...
Boris5115 Posted December 2, 2020 Share Posted December 2, 2020 Done. Straight forward and simple enough process. Quote Link to comment Share on other sites More sharing options...
Lord Beni of Gorgie Posted December 2, 2020 Share Posted December 2, 2020 £3500. Is that all. Not a PHM Quote Link to comment Share on other sites More sharing options...
davemclaren Posted December 2, 2020 Author Share Posted December 2, 2020 Just now, Sir Gio said: £3500. Is that all. Not a PHM No funny. 🥴 Quote Link to comment Share on other sites More sharing options...
bean counter Posted December 2, 2020 Share Posted December 2, 2020 9 hours ago, rudeskaboyuk said: I pledged £35 for cup final but used decimal point. Now have a £3,500 pledge. Desperately seeing how to cancel. 1 hour ago, EIEIO said: If you have online banking keep an eye on your account. I thought my issue was resolved but a pending payment for £1200 showed up today. On contacting foh again today they advised speaking to my bank direct to cancel as it was too far gone for them to cancel at their end. Took about 10 minutes on the phone to my banks call centre. Quick post to say Stuart from FOH got in touch they are sorting this out Quote Link to comment Share on other sites More sharing options...
ShedBoy Posted December 2, 2020 Share Posted December 2, 2020 1 hour ago, Boris5115 said: Done. Straight forward and simple enough process. Concur Quote Link to comment Share on other sites More sharing options...
davemclaren Posted December 2, 2020 Author Share Posted December 2, 2020 Hopefully everyone that ‘miskeyed’ ( done it myself in the past ) has either had it resolved or it’s at least in the process of being resolved. 👍 Quote Link to comment Share on other sites More sharing options...
luckydug Posted December 2, 2020 Share Posted December 2, 2020 3 hours ago, Neil Dongcaster said: What a farce. Only because people have keyed in the wrong amount. Not FOH fault individual errors. Quote Link to comment Share on other sites More sharing options...
Jambo-Fox Posted December 2, 2020 Share Posted December 2, 2020 1 minute ago, luckydug said: Only because people have keyed in the wrong amount. Not FOH fault individual errors. That’s harsh, the process is not intuitive! In fact I’d say it’s abnormal! Even now I’m not sure if it’s sorted because today i got an e mail about the direct debit I set up.... I assume it’s ok and it’s only DD for one payment but can’t see why I can’t just make a payment directly without the need for a DD. Quote Link to comment Share on other sites More sharing options...
luckydug Posted December 2, 2020 Share Posted December 2, 2020 1 minute ago, Jambo-Fox said: That’s harsh, the process is not intuitive! In fact I’d say it’s abnormal! Even now I’m not sure if it’s sorted because today i got an e mail about the direct debit I set up.... I assume it’s ok and it’s only DD for one payment but can’t see why I can’t just make a payment directly without the need for a DD. You can ! Quote Link to comment Share on other sites More sharing options...
davemclaren Posted December 2, 2020 Author Share Posted December 2, 2020 Just now, Jambo-Fox said: That’s harsh, the process is not intuitive! In fact I’d say it’s abnormal! Even now I’m not sure if it’s sorted because today i got an e mail about the direct debit I set up.... I assume it’s ok and it’s only DD for one payment but can’t see why I can’t just make a payment directly without the need for a DD. The whole gocardless model seems to be based on using DD which is perfect for regular contributions but not so much for one offs. . You can also pay by paypal but I don’t think you get your maroon points that way. Quote Link to comment Share on other sites More sharing options...
Kxf51 Posted December 2, 2020 Share Posted December 2, 2020 Just made a donation using PayPal, seems to work ok,🙏 Quote Link to comment Share on other sites More sharing options...
Zico Posted December 2, 2020 Share Posted December 2, 2020 57 minutes ago, luckydug said: Only because people have keyed in the wrong amount. Not FOH fault individual errors. He’s trolling. Best ignored. Quote Link to comment Share on other sites More sharing options...
Swanny17 Posted December 2, 2020 Share Posted December 2, 2020 Cup final ticket donated 👍 Quote Link to comment Share on other sites More sharing options...
Jambo-Fox Posted December 2, 2020 Share Posted December 2, 2020 (edited) 1 hour ago, davemclaren said: The whole gocardless model seems to be based on using DD which is perfect for regular contributions but not so much for one offs. . You can also pay by paypal but I don’t think you get your maroon points that way. Thanks for the explanation. Certainly at the beginning of the process you have to select how you pay monthly subs ie gocardless or PayPal. It’s all fine, just a little more tedious than it could be. But it is what is it is (FOH website) and it all goes to a good cause so all’s well that ends well! Edited December 2, 2020 by Jambo-Fox Quote Link to comment Share on other sites More sharing options...
1971fozzy Posted December 2, 2020 Share Posted December 2, 2020 There should be a ‘confirm’ payment option. Its ridiculous that it isn’t there to be fair Quote Link to comment Share on other sites More sharing options...
davemclaren Posted December 2, 2020 Author Share Posted December 2, 2020 4 minutes ago, 1971fozzy said: There should be a ‘confirm’ payment option. Its ridiculous that it isn’t there to be fair You can let FoH know. I think it would save them some effort. 😄 Quote Link to comment Share on other sites More sharing options...
RobNox Posted December 3, 2020 Share Posted December 3, 2020 On 01/12/2020 at 12:11, davemclaren said: Following discussions on here, and our discussions with them, FoH have set up an initiative to allow supporters to donate an amount in lieu of a cup final ticket in support of the club, should you so wish. Details can be found here. please note DO NOT KEY IN A DECIMAL POINT OR PLACES!!!! https://www.foundationofhearts.org/cup-final-donations/ Can I just reinforce Dave's point. I've already posted on another thread where I tried to make a £30 one-off payment, and I keyed in the decimal places and was greeted with a thank you for my donation of £3,000!! Thankfully it was sorted out super quickly by the folks at FOH. Quote Link to comment Share on other sites More sharing options...
Nobreath Posted December 3, 2020 Share Posted December 3, 2020 10 hours ago, luckydug said: Only because people have keyed in the wrong amount. Not FOH fault individual errors. If you have a system where there are a fair number of the exact same error by users, then you improve the system. Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted December 3, 2020 Share Posted December 3, 2020 28 minutes ago, Nobreath said: If you have a system where there are a fair number of the exact same error by users, then you improve the system. Yep, you can never have enough safeguards to stop many people making the same careless mistake and then trying to blame others for it. Quote Link to comment Share on other sites More sharing options...
rudeskaboyuk Posted December 3, 2020 Share Posted December 3, 2020 Yes people have made mistakes but the simple problem is there really should be a "confirm " action button before finalizing . Add In the fact that my confirmation emails do not give me an option to cancel or accept payment to FOH and basically just says thanks for the money. Unless of course I have signed up unknowingly to not receiving a confirmation being required. Quote Link to comment Share on other sites More sharing options...
rudeskaboyuk Posted December 3, 2020 Share Posted December 3, 2020 I received word back from FOH Barry last night and like the other poster I now need to take this up with my own bank as it has gone too far to stop at their end. But I do have to reiterate that I did not get an option in emails sent to accept or cancel transaction. Quote Link to comment Share on other sites More sharing options...
1953 Posted December 3, 2020 Share Posted December 3, 2020 What i don't understand is that different people seem to be getting different instructions and responses when making a one off donation. When I did it the instruction was quite clear just above the wee box where you type in the donation amount If you would like to top-up your payments or make a one off payment, please enter the amount in pounds below i.e. enter 10 to donate £10.00. and others seem not to get the 'accept' or decline' option in the confirmation email. The easiest thing imo would be to incorporate a confirm button before the donation goes through. I can't think of anything other financial thing I do online that doesn't do this Quote Link to comment Share on other sites More sharing options...
davemclaren Posted December 3, 2020 Author Share Posted December 3, 2020 1 hour ago, 1953 said: What i don't understand is that different people seem to be getting different instructions and responses when making a one off donation. When I did it the instruction was quite clear just above the wee box where you type in the donation amount If you would like to top-up your payments or make a one off payment, please enter the amount in pounds below i.e. enter 10 to donate £10.00. and others seem not to get the 'accept' or decline' option in the confirmation email. The easiest thing imo would be to incorporate a confirm button before the donation goes through. I can't think of anything other financial thing I do online that doesn't do this That would certainly help prevent these problems. Quote Link to comment Share on other sites More sharing options...
Pans Jambo Posted December 3, 2020 Share Posted December 3, 2020 17 hours ago, jamboman9 said: Think I'll give it a miss now Just enter the value with no decimals £25 = 25 And read it before you hit any button. Easy Quote Link to comment Share on other sites More sharing options...
Neil Dongcaster Posted December 3, 2020 Share Posted December 3, 2020 (edited) 13 hours ago, Zico said: He’s trolling. Best ignored. No. I’m certainly not trolling. I’m pretty sure that the admin of this website who I’d imagine is well versed in IT made the same mistake? As another poster pointed out, it’s happening too many times to be individual error. Edited December 3, 2020 by Neil Dongcaster Quote Link to comment Share on other sites More sharing options...
Zico Posted December 3, 2020 Share Posted December 3, 2020 27 minutes ago, Neil Dongcaster said: No. I’m certainly not trolling. I’m pretty sure that the admin of this website who I’d imagine is well versed in IT made the same mistake? As another poster pointed out, it’s happening too many times to be individual error. Your first and subsequent posts on this thread suggest otherwise. Quote Link to comment Share on other sites More sharing options...
Neil Dongcaster Posted December 3, 2020 Share Posted December 3, 2020 1 minute ago, Zico said: Your first and subsequent posts on this thread suggest otherwise. On the contrary, I have backed up my viewpoint. You are simply throwing out off topic derogatory accusations without merit or substance, therefore are the one trolling. Quote Link to comment Share on other sites More sharing options...
davemclaren Posted December 3, 2020 Author Share Posted December 3, 2020 On 01/12/2020 at 12:11, davemclaren said: Following discussions on here, and our discussions with them, FoH have set up an initiative to allow supporters to donate an amount in lieu of a cup final ticket in support of the club, should you so wish. Details can be found here. please note DO NOT KEY IN A DECIMAL POINT OR PLACES!!!! https://www.foundationofhearts.org/cup-final-donations/ Anyway, the link is above if anyone is interested. Just follow the instructions. 😎 Quote Link to comment Share on other sites More sharing options...
The Wrinkly Ninja Posted December 3, 2020 Share Posted December 3, 2020 How many loyalty points do you need to donate in the first phase? Quote Link to comment Share on other sites More sharing options...
Footballfirst Posted December 3, 2020 Share Posted December 3, 2020 Something I learned from my time working in IT "You can't make systems and procedures foolproof, because fools are so ingenious" Quote Link to comment Share on other sites More sharing options...
davemclaren Posted December 3, 2020 Author Share Posted December 3, 2020 9 minutes ago, The Wrinkly Ninja said: How many loyalty points do you need to donate in the first phase? Zero. Quote Link to comment Share on other sites More sharing options...
EIEIO Posted December 3, 2020 Share Posted December 3, 2020 1 hour ago, davemclaren said: Anyway, the link is above if anyone is interested. Just follow the instructions. 😎 Not working for me on my android phone. Quote Link to comment Share on other sites More sharing options...
colinmaroon Posted December 3, 2020 Share Posted December 3, 2020 (edited) Easy peasy. Entered £50, paid with PayPal, it then directed me to regular donations which I ignored and logged out, received confirmation email shortly afterwards. Edited December 3, 2020 by colinmaroon Quote Link to comment Share on other sites More sharing options...
kingantti1874 Posted December 3, 2020 Share Posted December 3, 2020 It’s a go card less issue rather than an FOH one. But it does actually say don’t use decimal point.. Quote Link to comment Share on other sites More sharing options...
davemclaren Posted December 3, 2020 Author Share Posted December 3, 2020 13 minutes ago, EIEIO said: Not working for me on my android phone. This is starting to remind me of being back at work... Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted December 3, 2020 Share Posted December 3, 2020 2 hours ago, Pans Jambo said: Just enter the value with no decimals £25 = 25 And read it before you hit any button. Easy 😂👍 Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted December 3, 2020 Share Posted December 3, 2020 1 hour ago, davemclaren said: Anyway, the link is above if anyone is interested. Just follow the instructions. 😎 Any update re how much donated yet Dave? Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted December 3, 2020 Share Posted December 3, 2020 26 minutes ago, The Wrinkly Ninja said: How many loyalty points do you need to donate in the first phase? It’s gone straight to general sale. Remarkable for a cup final. We must be getting the entire stadium. The opposition fans are in the huff from last weekend. Quote Link to comment Share on other sites More sharing options...
soonbe110 Posted December 3, 2020 Share Posted December 3, 2020 8 minutes ago, kingantti1874 said: It’s a go card less issue rather than an FOH one. But it does actually say don’t use decimal point.. yep and gives the example of £25.00 meaning £2,500. In bold red letters as well. Quote Link to comment Share on other sites More sharing options...
davemclaren Posted December 3, 2020 Author Share Posted December 3, 2020 5 minutes ago, soonbe110 said: Any update re how much donated yet Dave? Not yet. I imagine they are busy cancelling large DDs. Quote Link to comment Share on other sites More sharing options...
Lone Striker Posted December 3, 2020 Share Posted December 3, 2020 On 01/12/2020 at 17:43, Nunya Business said: The fans have done more than their fair share, asking them to plough even more money into a football club that's been hugely underperforming for the last 5 years is a bit galling for me. I understand your point (and agree to an extent) - but if fans were allowed to attend the Cup Final, would you buy a ticket ? If so, Hearts & Celtic (& the SFA) would each get a slice of your money. No-one is actually asking us to make a further donation ..... its simply a topic because many on here wanted to do it. So the facility is there for anyone who wants to. Quote Link to comment Share on other sites More sharing options...
The Hogfather Posted December 3, 2020 Share Posted December 3, 2020 8 minutes ago, Lone Striker said: I understand your point (and agree to an extent) - but if fans were allowed to attend the Cup Final, would you buy a ticket ? If so, Hearts & Celtic (& the SFA) would each get a slice of your money. No-one is actually asking us to make a further donation ..... its simply a topic because many on here wanted to do it. So the facility is there for anyone who wants to. Yes, I would. Because I'd be getting a ticket for the game. Paying £25 to sit and watch it in my own house? Nah, not for me. Quote Link to comment Share on other sites More sharing options...
Lone Striker Posted December 3, 2020 Share Posted December 3, 2020 1 minute ago, Nunya Business said: Yes, I would. Because I'd be getting a ticket for the game. Paying £25 to sit and watch it in my own house? Nah, not for me. If the actual match ticket costs £25, Hearts would likely only get about £10 of that. So if you want to do the equivalent bit for our club, fire in £10 as a one-off donation. Many fans want to donate the full ticket price to Hearts, which is fantastic. 👍 Quote Link to comment Share on other sites More sharing options...
Zico Posted December 3, 2020 Share Posted December 3, 2020 2 hours ago, Neil Dongcaster said: On the contrary, I have backed up my viewpoint. You are simply throwing out off topic derogatory accusations without merit or substance, therefore are the one trolling. Ah, the old ‘I know you are but what am I’ argument. Unsurprisingly childish. Quote Link to comment Share on other sites More sharing options...
kelosom Posted December 3, 2020 Share Posted December 3, 2020 Cup ticket donation made, as others, used PayPal without trouble. HHGH. Quote Link to comment Share on other sites More sharing options...
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