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Holiday/flight cancellations and refunds ( title updated )


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Shanks said no

Thanks chaps

 

I expect to have EasyJet Edi-Athens flights on 14th June cancelled soon. Unfortunately for me I booked all the component parts myself as I knew what I wanted and couldn't get it via a package holiday.

 

It will be house if cards trying to recoup the cost and I would actually book the same location, dates, accommodation again for June 2021 but flights are only currently on sale until Easter 21, so I will have to sit with Easyjet vouchers for a few months.

 

Greek ban on UK flights expires 15th May, my accommodation can be cancelled FOC up to 14th May, hopefully the Greeks make a decision early. Ferries are booked directly with Greek ferry company and they would appear to be offering vouchers too.

 

This will be the 3rd holiday in a row cancelled. (I absolutely get that this is only money but apart from the flight I would appear to be much safer in Greece)

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Walter Payton
56 minutes ago, Lord BJ said:


I’m no expert but my take is they wouldn’t be a lot of use.

 

You have a voucher for some activity. In the event of it going bust you would be a creditor with that voucher and with no chance of getting anything back.

 

I don’t see how anyone would have any consumer protection with a voucher. Who would provide it ABTA, credit card company, banks etc I doubt would. So who repays you?

 

The reason you can get a refund, is they are obliged to by law. If they don’t exist there is no recourse as far as I could tell. Maybe your credit card company but not convinced personally.

 

I can understand why the airlines want people to take vouchers. I’m not convinced anyone should though. 
 

 

 

With regard to the bit in bold, the liability transfers to the merchant's acquiring bank if the merchant goes under- this is enforced by the card scheme rules. 

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1 hour ago, Lord BJ said:

I can understand why the airlines want people to take vouchers. I’m not convinced anyone should though. 
 

 

I fly United a lot and used them to fly back for a friends wedding last year. The return flight to Houston became an absolute farce, 2 cancelled flights, 3 stopovers, including an overnighter in Dallas to name some of the things that went wrong. 

 

Anyway, in addition to the compensation I got by calling up and yelling (metaphorically) at them, I claimed the €600 you are entitled to under European law. They e-mailed me back and said i can have have that in cash or $900 in vouchers. Like I said, I fly them a lot so the vouchers worked out best. All told, from that little debacle me and the missus walked away with roughly $1500 each in flight credit.

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Anyone had any covid19 dealings with KLM? Was due to be flying with them to Hamburg via Amsterdam this weekend. 
 

Their email confirm the flights are cancelled and the website just send you in a loop where the only options are to either change your flight to another date or claim a voucher, neither of which are any use to me. 
 

I’ve tried the phone line a few times to no avail and my strategy has been to just wait it out and claim a cash refund whenever I’m able to. No idea when this might be though and from looking online I think EU law means I’m entitled to a full refund if they’ve cancelled the flights. 

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Jambo-Jimbo
3 hours ago, Samuel Camazzola said:

If you pay the full balance and it's cancelled, you'll get full cash refund. If you don't pay, you'll be subject to lose the amount laid out in the Ts & Cs (unless you have an insurance policy that can back up your reasons for not being able to travel). 

 

 

 

I simply don't want to go now, that's why I will not be paying the balance, I'm more than prepared to lose my deposit.

 

Until there is an effective treatment and or a vaccine, it's stay at home for me, I simply can't take the chance.

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Stuart Lyon
27 minutes ago, The Fonz said:

Anyone had any covid19 dealings with KLM? Was due to be flying with them to Hamburg via Amsterdam this weekend. 
 

Their email confirm the flights are cancelled and the website just send you in a loop where the only options are to either change your flight to another date or claim a voucher, neither of which are any use to me. 
 

I’ve tried the phone line a few times to no avail and my strategy has been to just wait it out and claim a cash refund whenever I’m able to. No idea when this might be though and from looking online I think EU law means I’m entitled to a full refund if they’ve cancelled the flights. 

Try a direct approach to their CEO

https://www.ceoemail.com/s.php?id=ceo-10195

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TUI offering credit + an extra 20% covered by ATOL.

 

Will need to read the full small print once I officially get offered it. Not a bad deal on the face of it though.... of course til they bump the holidays up 20%

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Samuel Camazzola
2 hours ago, Jambo-Jimbo said:

 

I simply don't want to go now, that's why I will not be paying the balance, I'm more than prepared to lose my deposit.

 

Until there is an effective treatment and or a vaccine, it's stay at home for me, I simply can't take the chance.

👍 

 

Check your insurance policy as you may have something in there which will re-coup your deposit. A lot of insurers will have since changed their terms but these will only be applicable to bookings going forward. 

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Shanks said no

From Reuters via a Greek news channel

 

The European Commission will next month present a set of rules for the safe reopening of air travel when coronavirus pandemic lockdowns end, including social distancing in airports and planes, the EU's transport chief said on Wednesday.

 

Transport Commissioner Adina Valean said that some social distancing rules in airports and planes will have to be respected to guarantee the safety of passengers, adding that measures under consideration would include the wearing of face masks and disinfection of planes and airports.

 

 

"All this should be part of those guidelines and probably by mid-May we can put forward this strategy we are working on," Valean said on Twitter.

 

Airlines have raised concerns that measures to slow the spread of the pandemic could blight profitability long after travel restrictions end. The International Air Transport Association (IATA) has estimated that the crisis could cost airlines a total of $314 billion.

 

Valean said she expects social distancing requirements to remain in place for as long as there is no Covid-19 treatment or vaccine.

"We expect the crisis to stay with us and the virus to stay with us," she said.

 

Alexandre de Juniac, IATA's director general, told Reuters on April 14 that conditions for a resumption of air travel are likely to include a requirement to leave the middle seat vacant on flights.

 

Such a measure could also help to head off a potential price war as airlines try to recoup market share as they emerge from the crisis.

 

Valean said it was not yet possible to say when the industry could resume operations.

 

"I cannot say right now when this is going to start happening because we have to listen to the advice of the health specialists," she said.

 

 

So for those of us still hoping to travel avoid booking the middle seat.

 

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Jambo-Jimbo
3 minutes ago, Lord BJ said:

 Suspect air travel prices will increase after this. 

 

Especially if the middle seat is left vacant, as there will be roughly 60 less passengers on most planes (B737 or A320), therefore with 60 less passengers each flight will cost more per passenger to operate and less profit for the airlines per flight.

 

And the airlines ain't gonna have that, are they.

 

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28 minutes ago, Jambo-Jimbo said:

 

Especially if the middle seat is left vacant, as there will be roughly 60 less passengers on most planes (B737 or A320), therefore with 60 less passengers each flight will cost more per passenger to operate and less profit for the airlines per flight.

 

And the airlines ain't gonna have that, are they.

 

 

Average person 67 Kgs :rofl: plus 22 Kgs luggage = 89 Kgs.

 

89 Kgs x 60 = 5340 Kgs...The plane could carry this amount of extra freight to compensate for the reduced passenger revenue. This 5340 Kgs doesn't need fed and watered.

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54 minutes ago, Lord BJ said:

 

If I’m honest I don’t get what leaving middle seat makes a huge difference. No doubt science behind it but surely pointless if family members and how any safer than removing person in front and behind?

 

I can understand spacing flights being strategically spaced out, wearing mask and all other manners of things but leaving middle seat blank seems random to me🤷🏻‍♂️

 

 

 

https://www.dailymail.co.uk/sciencetech/article-8242893/Protective-hoods-airplane-seats-passengers-safe-coronavirus-pandemic.html

 

NINTCHDBPICT000578435083.jpg

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23 hours ago, Dazo said:


 

Which airline do you work for ? If they had a shred of customer consideration about them I’m sure many people would consider helping them out. The fact is they look to squeeze every penny out of you every way you turn and make the most simplistic  of things very difficult and costly. Spare me if I don’t shed a tear for that particular industry. 

 

Dont work for any airline. Dont use them either. Not had a holiday in about 10 years, so makes no odds to me if their services disappeared.

 

Just trying to think about the spirit of cooperation. Helping out others in the toughest of time. You know, the people that work for these companies, have a mortgage, maybe kids, maybe care for someone in need. Basically the countless thousands that would be made unemployed if any of the big firms went under.

 

So yeah I would still say if you can and you go on holiday regularly, consider the voucher.

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4 hours ago, Barack said:

:lol:

 

Wonderful. Shame it's the air conditioning that'll do the damage though...

 

Don't modern aircraft have HEPA (high efficiency particulate arrestance) filters fitted to the AC systems?

 

The controlled environment I'm working in at present (factory) has AC, should I worry?

 

I'd be more worried if the aircraft boarding officials allowed a passenger on the plane that had a constant uncotrollable cough.

 

Edited by Old Blue Eyes
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The Real Maroonblood
11 minutes ago, Barack said:

99.9% safe...apparently. Very good. Then there's the 0.1% chance

 

Studies have also shown, that more than one in five people who travel on planes suffer from a cold or the flu after the flight. 

 

More than one in five, 300 odd on a plane, multiply that by flights...anyway, the visor idea is bloody stupid. The flight attendants might as well go up and down the aisles wiping seats, trays, handles, seatbelts, toilets down from take-off to landing. 

 

In a closed tube at 35'000 feet, you're asking to be infected. Be it through touch or inhalation.

Apparently the head rests are brutal for germs.

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The Real Maroonblood
1 minute ago, Barack said:

It's all a petri dish. Quite happy not to set foot on a plane for another year or so, until a stringent workable solution is found. 

 

Once flights start up again, I wonder what will happen. 🤔

That’ll be interesting when they start back up again.

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25 minutes ago, Barack said:

99.9% safe...apparently. Very good. Then there's the 0.1% chance

 

Studies have also shown, that more than one in five people who travel on planes suffer from a cold or the flu after the flight. 

 

More than one in five, 300 odd on a plane, multiply that by flights...anyway, the visor idea is bloody stupid. The flight attendants might as well go up and down the aisles wiping seats, trays, handles, seatbelts, toilets down from take-off to landing. 

 

In a closed tube at 35'000 feet, you're asking to be infected. Be it through touch or inhalation.

 

0.1% chance, no a betting man then eh?

 

Only been on a plane once with another 319  passengers, 24 of them were family members, Aunt's, Uncle's cousins, you get my drift. For the fornight we were away, none developed any of the 2 ailments you mentioned above, were we just lucky?

 

At present, the aircraft that's still flying are being disinfected after each flight.

 

The closed tube you mentioned, you are aware that the air in a modern aircrafts ventilation system is replenished 15 times per hour?

Edited by Old Blue Eyes
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davemclaren

This could be the first year since 1985 that I haven’t flown at least once. Need to add that to longest number of days without being in a pub Since 1974. 

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5 hours ago, Phage said:

 

Dont work for any airline. Dont use them either. Not had a holiday in about 10 years, so makes no odds to me if their services disappeared.

 

Just trying to think about the spirit of cooperation. Helping out others in the toughest of time. You know, the people that work for these companies, have a mortgage, maybe kids, maybe care for someone in need. Basically the countless thousands that would be made unemployed if any of the big firms went under.

 

So yeah I would still say if you can and you go on holiday regularly, consider the voucher.

 

I've just been offered a voucher from Ryanair after already declining and requesting a cash refund, there was 8 of us meant to be travelling and can't just rebook as not all 8 may be able to travel together at the same time in the next year. Ryanair now saying cash refunds will be placed in a queue until Covid is over!!

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The Real Maroonblood
25 minutes ago, davemclaren said:

This could be the first year since 1985 that I haven’t flown at least once. Need to add that to longest number of days without being in a pub Since 1974. 

Recently just sent a text to my mate.

5 weeks tomorrow since I was in a pub.

1974  I would be the same.

Do I miss it?

Bloody right I do.🍺

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10 minutes ago, Ribble said:

 

I've just been offered a voucher from Ryanair after already declining and requesting a cash refund, there was 8 of us meant to be travelling and can't just rebook as not all 8 may be able to travel together at the same time in the next year. Ryanair now saying cash refunds will be placed in a queue until Covid is over!!

 

You can use the voucher for separate flights on different months until the voucher is exhausted.

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1 minute ago, Old Blue Eyes said:

 

You can use the voucher for separate flights on different months until the voucher is exhausted.

 

I'm aware of that and I personally might use ryanair later in the year but the other 7 people probably won't, i'd much rather not be lumbered with the expense of covering 7 others peoples refunds in case I can use the voucher 

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Jambo-Jimbo
2 hours ago, Barack said:

99.9% safe...apparently. Very good. Then there's the 0.1% chance

 

Studies have also shown, that more than one in five people who travel on planes suffer from a cold or the flu after the flight. 

 

More than one in five, 300 odd on a plane, multiply that by flights...anyway, the visor idea is bloody stupid. The flight attendants might as well go up and down the aisles wiping seats, trays, handles, seatbelts, toilets down from take-off to landing. 

 

In a closed tube at 35'000 feet, you're asking to be infected. Be it through touch or inhalation.

 

Not on Ryanair flights you don't unless you've paid extra for it, you get feck all for free off Ryanair, even the cold. 🤣

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Walter Payton
2 hours ago, Ribble said:

 

I've just been offered a voucher from Ryanair after already declining and requesting a cash refund, there was 8 of us meant to be travelling and can't just rebook as not all 8 may be able to travel together at the same time in the next year. Ryanair now saying cash refunds will be placed in a queue until Covid is over!!

 

See my earlier advice about the consumer Contracts Regulations 2013. There's no reason you should have to wait longer than 14 days, protected by law, for your refund from the time they had to cancel. Give them 1 chance of acknowledging that and processing your refund, otherwise take it to your issuing bank and ask them to process a chargeback on the grounds you never received the service you paid for. 

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9 hours ago, Phage said:

 

Dont work for any airline. Dont use them either. Not had a holiday in about 10 years, so makes no odds to me if their services disappeared.

 

Just trying to think about the spirit of cooperation. Helping out others in the toughest of time. You know, the people that work for these companies, have a mortgage, maybe kids, maybe care for someone in need. Basically the countless thousands that would be made unemployed if any of the big firms went under.

 

So yeah I would still say if you can and you go on holiday regularly, consider the voucher.

I think if an airline (in my case Ryanair) had left 'YOU' stranded abroad during a lockdown you would not be quite as sympathetic to their plight. 

Trust and cooperation is a two way agreement and scum like Ryanair executives don't know the concept of these things. 

Cancelled their flights back to Scotland 36 hours before departure and left people to try and rebook with other airlines. In our case costing £1700 for two one way tickets home. 

They also closed their telephone lines and online help desk. 

Ryanair should not be allowed to operate, they are not fit to run an airline. 

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Jambo-Jimbo
13 hours ago, luckydug said:

I think if an airline (in my case Ryanair) had left 'YOU' stranded abroad during a lockdown you would not be quite as sympathetic to their plight. 

Trust and cooperation is a two way agreement and scum like Ryanair executives don't know the concept of these things. 

Cancelled their flights back to Scotland 36 hours before departure and left people to try and rebook with other airlines. In our case costing £1700 for two one way tickets home. 

They also closed their telephone lines and online help desk. 

Ryanair should not be allowed to operate, they are not fit to run an airline. 

 

It is not by chance or just bad luck that Ryanair have been voted the World's worst airline 6 years on the trot, no, there is a very good reason why they are the worst.

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26 minutes ago, Jambo-Jimbo said:

 

It is not by chance or just bad luck that Ryanair have been voted the World's worst airline 6 years on the trot, no, there is a very good reason why they are the worst.

Didn't know that before,

I do now though 😕

It's going to be very difficult for them to operate for the foreseeable future. 

Social distancing is with us for a long time so flights will only be 2/3 full at best. 

Won't suit their operating model at all. 

Foreign travel will return to being something only high earners can afford imo. 

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15 hours ago, luckydug said:

I think if an airline (in my case Ryanair) had left 'YOU' stranded abroad during a lockdown you would not be quite as sympathetic to their plight. 

Trust and cooperation is a two way agreement and scum like Ryanair executives don't know the concept of these things. 

Cancelled their flights back to Scotland 36 hours before departure and left people to try and rebook with other airlines. In our case costing £1700 for two one way tickets home. 

They also closed their telephone lines and online help desk. 

Ryanair should not be allowed to operate, they are not fit to run an airline. 

 

Which airline charged you £850 each for a one way ticket?

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Jambo-Jimbo
40 minutes ago, luckydug said:

Didn't know that before,

I do now though 😕

It's going to be very difficult for them to operate for the foreseeable future. 

Social distancing is with us for a long time so flights will only be 2/3 full at best. 

Won't suit their operating model at all. 

Foreign travel will return to being something only high earners can afford imo. 

 

https://www.theguardian.com/business/2019/jan/05/strike-hit-ryanair-ranked-worst-airline-for-sixth-year-in-a-row

 

O'Leary has already said that he won't be leaving the middle seat empty and if he did he wants the Irish Government/EU to pay compo to him for it.

 

Edited by Jambo-Jimbo
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Jambo-Jimbo
1 hour ago, luckydug said:

Didn't know that before,

I do now though 😕

It's going to be very difficult for them to operate for the foreseeable future. 

Social distancing is with us for a long time so flights will only be 2/3 full at best. 

Won't suit their operating model at all. 

Foreign travel will return to being something only high earners can afford imo. 

 

Prices will certainly go up, for flights & holiday's, that's for sure.

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42 minutes ago, Old Blue Eyes said:

 

Which airline charged you £850 each for a one way ticket?

It was Jet 2, these were seats that were left over after they had rescued their own customers. 

There was no choice in the matter it was either pay the going rate or be left behind. We were actually very lucky to get these seats. Seats were few and far between with any of the airlines still operating. 

As it was a package holiday booked with Travel Republic my claim is with them rather than Ryanair. 

There is clearly going to be a lot of suing going on with TR chasing Ryanair for money they have had to refund thanks to the antics of RYANAIR. 

I have got my claim in already but obviously it will be a long wait. 

 

 

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KLM update- managed to get them on the phone finally and just as with the website I was offered either to rebook or take a travel voucher for the cost of the flight. 
 

I explained to the guy that neither of those options was of any use to me and asked how to go about sorting a cash refund. He said travel vouchers can be exchanged for cash once they expire (12 months from the day they are issued...)

 

So now I’m effectively a creditor to KLM and can’t get my money back for a year for a flight they’re not able to provide. It’s >£200 so it’s not putting me in any hardship, but it stinks regardless. 
 

The guy on the phone assured me that their practice was completely legal, but from having a cursory look online I’m not sure that it is. 
 

Anyone got any ideas? For now I’m just going to hold off and hope that in the coming months legislation will force them to refund me. 

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1 hour ago, luckydug said:

It was Jet 2, these were seats that were left over after they had rescued their own customers. 

There was no choice in the matter it was either pay the going rate or be left behind. We were actually very lucky to get these seats. Seats were few and far between with any of the airlines still operating. 

As it was a package holiday booked with Travel Republic my claim is with them rather than Ryanair. 

There is clearly going to be a lot of suing going on with TR chasing Ryanair for money they have had to refund thanks to the antics of RYANAIR. 

I have got my claim in already but obviously it will be a long wait. 

 

 

 

I'm assuming you called Travel Republic and asked them for direction when you were faced with the flight dilemma?

 

Jet2 cashing in on your desperation, just as bad as Ryanair.

Edited by Old Blue Eyes
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davemclaren
1 hour ago, The Fonz said:

KLM update- managed to get them on the phone finally and just as with the website I was offered either to rebook or take a travel voucher for the cost of the flight. 
 

I explained to the guy that neither of those options was of any use to me and asked how to go about sorting a cash refund. He said travel vouchers can be exchanged for cash once they expire (12 months from the day they are issued...)

 

So now I’m effectively a creditor to KLM and can’t get my money back for a year for a flight they’re not able to provide. It’s >£200 so it’s not putting me in any hardship, but it stinks regardless. 
 

The guy on the phone assured me that their practice was completely legal, but from having a cursory look online I’m not sure that it is. 
 

Anyone got any ideas? For now I’m just going to hold off and hope that in the coming months legislation will force them to refund me. 

I don’t think it is legal but a lot of them are doing similar. If you paid by credit card you could contact your provider. . 

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35 minutes ago, davemclaren said:

I don’t think it is legal but a lot of them are doing similar. If you paid by credit card you could contact your provider. . 

Paid on debit unfortunately. Had a look on Twitter and money saving expert, etc. are saying not to accept any vouchers. 
 

Im sure I’ll get a cash refund eventually, but for now KLM are probably just pulling a fast one and planning on dealing with the fallout at a later date. 

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davemclaren
1 minute ago, The Fonz said:

Paid on debit unfortunately. Had a look on Twitter and money saving expert, etc. are saying not to accept any vouchers. 
 

Im sure I’ll get a cash refund eventually, but for now KLM are probably just pulling a fast one and planning on dealing with the fallout at a later date. 

I think you are right. 

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8 hours ago, Old Blue Eyes said:

 

I'm assuming you called Travel Republic and asked them for direction when you were faced with the flight dilemma?

 

Jet2 cashing in on your desperation, just as bad as Ryanair.

TR just said to contact Ryanair although they said that they had also tried to contact them with no success.

There was no time to continue trying to make contact again as the seats came up on the Jet2 website and it was take them or stay behind in resort. The hotel was closing and the Police were chasing people off the streets.

Could have been worse though as there was hundreds of stranded passengers left behind at the airport when we left.

We were lucky we had the cash to book the seats .

I wouldn't blame Jet 2 as they had sent out empty planes to rescue passengers 

at least they helped to get people home.

Ryanair deliberately left people in resort as they didn't want the expense of sending out empty planes to rescue the people they had left behind.

I hope TR and On the Beach etc sue them for millions.

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2 hours ago, luckydug said:

TR just said to contact Ryanair although they said that they had also tried to contact them with no success.

There was no time to continue trying to make contact again as the seats came up on the Jet2 website and it was take them or stay behind in resort. The hotel was closing and the Police were chasing people off the streets.

Could have been worse though as there was hundreds of stranded passengers left behind at the airport when we left.

We were lucky we had the cash to book the seats .

I wouldn't blame Jet 2 as they had sent out empty planes to rescue passengers 

at least they helped to get people home.

Ryanair deliberately left people in resort as they didn't want the expense of sending out empty planes to rescue the people they had left behind.

I hope TR and On the Beach etc sue them for millions.

 

Jet2 were recipients of some of the £75million given by the UK government to send out empty planes to repatriate people like you.

This money was to keep the prices affordable and not inflated.

I think it's fair to have a go at them.

 

https://simpleflying.com/uk-government-repatriation-flights/

 

ps. Ryanair did not receive any of this money.

Edited by graygo
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9 hours ago, luckydug said:

TR just said to contact Ryanair although they said that they had also tried to contact them with no success.

There was no time to continue trying to make contact again as the seats came up on the Jet2 website and it was take them or stay behind in resort. The hotel was closing and the Police were chasing people off the streets.

Could have been worse though as there was hundreds of stranded passengers left behind at the airport when we left.

We were lucky we had the cash to book the seats .

I wouldn't blame Jet 2 as they had sent out empty planes to rescue passengers 

at least they helped to get people home.

Ryanair deliberately left people in resort as they didn't want the expense of sending out empty planes to rescue the people they had left behind.

I hope TR and On the Beach etc sue them for millions.

 

It really concerns me that both TR and Ryanair abandoned you, this canae be legal? 

 

Once you discovered your scheduled homebound flight was cancelled, did neither of the above give you the option to re-book with Ryanair before your holiday ended? I was led to believe Ryanair laid on extra flights prior to them ceasing operations. When you knew your return flight was cancelled, how many days did you have left on your holiday?

 

Sorry for all the questions Ld, but I'm trying to imagine what your "get home strategy" would've been if you didn't have the outrageous £1700 for repatriation? Graygo's informative post above suggests the most you should've paid for 2 flights home was £372. If there's a holiday industry remaining after this crisis, there should be a rebalancing in favour of the consumer.

 

My apologies again if I'm being over intrusive.

 

JKB experts, pile in at will...:biggrin2:

Edited by Old Blue Eyes
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7 hours ago, graygo said:

 

Jet2 were recipients of some of the £75million given by the UK government to send out empty planes to repatriate people like you.

This money was to keep the prices affordable and not inflated.

I think it's fair to have a go at them.

 

https://simpleflying.com/uk-government-repatriation-flights/

 

ps. Ryanair did not receive any of this money.

That scheme only started AFTER these Airlines started repatriating people. 

At that point the airlines who had started repatriating had received no support. 

The Spanish lockdown started 16/3. 

The reason Ryanair never received any of the cash was because they never repatriated anyone. 

They just left the other airlines to pick up the passengers that they left behind. 

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1 hour ago, Old Blue Eyes said:

 

It really concerns me that both TR and Ryanair abandoned you, this canae be legal? 

 

Once you discovered your scheduled homebound flight was cancelled, did neither of the above give you the option to re-book with Ryanair before your holiday ended? I was led to believe Ryanair laid on extra flights prior to them ceasing operations. When you knew your return flight was cancelled, how many days did you have left on your holiday?

 

Sorry for all the questions Ld, but I'm trying to imagine what your "get home strategy" would've been if you didn't have the outrageous £1700 for repatriation? Graygo's informative post above suggests the most you should've paid for 2 flights home was £372. If there's a holiday industry remaining after this crisis, there should be a rebalancing in favour of the consumer.

 

My apologies again if I'm being over intrusive.

 

JKB experts, pile in at will...:biggrin2:

It was impossible to contact Ryanair to rebook they just closed down communication. 

It was the Thursday afternoon when our flight got cancelled. I had been checking their website all week to check and up to then it was showing scheduled. 

I then spent Thursday night and Friday morning  trying to contact both TR and Ryanair. I eventually got through to TR who told me I would have to contact Ryanair to rebook although they admitted they had been unable to get through to Ryanair as well. 

At that point we decided just to get home best as we could. We had met up with a group of elderly women in our hotel and turned out they had the same problems. In the end they managed to get flights to English airports but they were all on different flights and they all came from the west of Scotland. 

Their flights were roughly the same cost as ours which were to Glasgow. We even tried to contact the British Consul in the Canary Isles but couldn't get through and apparently they only worked two days a week. 

There really was no time to haggle over prices. Just get home and worry about the cost later. 

As I said in my answer to Greygo the government only stepped in after the event and the reason Ryanair got no money was because they never rescued anyone. 

If they did send rescue flights it would have been BEFORE they cancelled our flight. After 19/03 they ceased operations completely. 

 

 

Edited by luckydug
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davemclaren

After requesting a refund via their online system from Ryanair they’ve now sent me an email with a link to my voucher and no clear guidance how you actually get a refund. 🤷🏼‍♂️

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5 hours ago, luckydug said:

That scheme only started AFTER these Airlines started repatriating people. 

At that point the airlines who had started repatriating had received no support. 

The Spanish lockdown started 16/3. 

The reason Ryanair never received any of the cash was because they never repatriated anyone. 

They just left the other airlines to pick up the passengers that they left behind. 

 

Fair do's, thanks for the reply.

 

Good that you got home and hopefully get the money back without too much hassle.

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5 hours ago, luckydug said:

It was impossible to contact Ryanair to rebook they just closed down communication. 

It was the Thursday afternoon when our flight got cancelled. I had been checking their website all week to check and up to then it was showing scheduled. 

I then spent Thursday night and Friday morning  trying to contact both TR and Ryanair. I eventually got through to TR who told me I would have to contact Ryanair to rebook although they admitted they had been unable to get through to Ryanair as well. 

At that point we decided just to get home best as we could. We had met up with a group of elderly women in our hotel and turned out they had the same problems. In the end they managed to get flights to English airports but they were all on different flights and they all came from the west of Scotland. 

Their flights were roughly the same cost as ours which were to Glasgow. We even tried to contact the British Consul in the Canary Isles but couldn't get through and apparently they only worked two days a week. 

There really was no time to haggle over prices. Just get home and worry about the cost later. 

As I said in my answer to Greygo the government only stepped in after the event and the reason Ryanair got no money was because they never rescued anyone. 

If they did send rescue flights it would have been BEFORE they cancelled our flight. After 19/03 they ceased operations completely. 

 

 

 

Thursday your flight is cancelled, how many days did you have to find another flight?

 

Ryanair being an Irish company wouldn't receive repatriation money from a UK Government.

 

TR and Ryanair failed you, Jet2 exploited you in your desperation, we're all in it together, sure we are.

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davemclaren
7 minutes ago, Old Blue Eyes said:

 

Thursday your flight is cancelled, how many days did you have to find another flight?

 

Ryanair being an Irish company wouldn't receive repatriation money from a UK Government.

 

TR and Ryanair failed you, Jet2 exploited you in your desperation, we're all in it together, sure we are.

Weren’t the repatriation fares set by the UK government?

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6 minutes ago, davemclaren said:

Weren’t the repatriation fares set by the UK government?

 

Surely not at £850 a pop.

 

Edited by Old Blue Eyes
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1 hour ago, davemclaren said:

Weren’t the repatriation fares set by the UK government?

 

1 hour ago, Old Blue Eyes said:

 

Surely not at £850 a pop.

 

 

His flight was before the government stepped in.

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