Jambothump Posted August 2, 2019 Share Posted August 2, 2019 Had a woman today wanted to charge me £4.40 for a £2.86 item, long story, but i cant find anywhere to report her and her supervisors compliance for this over charging. I told them Id report them, but on royal mail website there is no where to actually do it (get led back to a shitty site). BTW Chesser Asda is nop notch for post Office, nice friendly staff, and know their stuff, open crazy hours for a post office too. I as you have gathered, I'm annoyed about this Quote Link to comment Share on other sites More sharing options...
milky_26 Posted August 2, 2019 Share Posted August 2, 2019 electronic complaints form here https://www.postoffice.co.uk/contact-us-complaint Quote Link to comment Share on other sites More sharing options...
Jambothump Posted August 2, 2019 Author Share Posted August 2, 2019 To elaborate on this, a good while ago, I wanted to pay the £4.40 and the Chesser teller told me it was only £2.86, I insisted on paying the £4.40, reluctantly she charged it at this, writing on the package, " that customer insisted". I charge what it returns to the customer, My to their revenue is at times 30% of the work I do. Quote Link to comment Share on other sites More sharing options...
Jambothump Posted August 2, 2019 Author Share Posted August 2, 2019 3 minutes ago, milky_26 said: electronic complaints form here https://www.postoffice.co.uk/contact-us-complaint Sorry that just took me back to their shitty website complaints procedure, I DO NOT WANT to make a financial claim, just do no want, their staff to be so unqualified they rip people off ! Quote Link to comment Share on other sites More sharing options...
Swanny17 Posted August 2, 2019 Share Posted August 2, 2019 6 minutes ago, Jambothump said: Sorry that just took me back to their shitty website complaints procedure, I DO NOT WANT to make a financial claim, just do no want, their staff to be so unqualified they rip people off ! No offence bud, but for the sake of £2 or so and your sanity I’d just let it go. Different if it was several hundred pounds? As I say, no offence! Quote Link to comment Share on other sites More sharing options...
Jambothump Posted August 2, 2019 Author Share Posted August 2, 2019 1 minute ago, Cygnet said: No offence bud, but for the sake of £2 or so and your sanity I’d just let it go. Different if it was several hundred pounds? As I say, no offence! I'm a wee bit mad (some would say totally) £2-£200, there's right and wrong, money is not the issue for me. How about if it was for somebody who it matters to? are they going to argue with the official person in the post office ? £1. whatever it it is, buys you another tin or two of beans. My issue, is what i charge my customers and they pay me, why should they pay more for me to returning something to them, it cost them less to send to me ? Quote Link to comment Share on other sites More sharing options...
Swanny17 Posted August 2, 2019 Share Posted August 2, 2019 6 minutes ago, Jambothump said: I'm a wee bit mad (some would say totally) £2-£200, there's right and wrong, money is not the issue for me. How about if it was for somebody who it matters to? are they going to argue with the official person in the post office ? £1. whatever it it is, buys you another tin or two of beans. My issue, is what i charge my customers and they pay me, why should they pay more for me to returning something to them, it cost them less to send to me ? I agree with you bud, I just don’t think you’ll get much of a response from the RM so you’re better saving your effort. Enjoy your evening mate. 👍🍺 Quote Link to comment Share on other sites More sharing options...
Jambothump Posted August 2, 2019 Author Share Posted August 2, 2019 25 minutes ago, Cygnet said: I agree with you bud, I just don’t think you’ll get much of a response from the RM so you’re better saving your effort. Enjoy your evening mate. 👍🍺 If some of us don't make an effort, it just goes on and on, the postmistress smirk told me that, what can you do , nothing, Maybe Joane Cherry can, this it'll nuzzles her taste buds ? Quote Link to comment Share on other sites More sharing options...
redjambo Posted August 2, 2019 Share Posted August 2, 2019 You could could try the Daily Mail letters page. Quote Link to comment Share on other sites More sharing options...
Restonbabe Posted August 2, 2019 Share Posted August 2, 2019 1 hour ago, Jambothump said: If some of us don't make an effort, it just goes on and on, the postmistress smirk told me that, what can you do , nothing, Maybe Joane Cherry can, this it'll nuzzles her taste buds ? For the sake of two pounds your wanting to change the world. Settle. Have a beverage, chill, breathe and re evaluate your anger to something worthwhile. There are always jobsworths in this world Quote Link to comment Share on other sites More sharing options...
Plank Posted August 2, 2019 Share Posted August 2, 2019 Broken Britain. Quote Link to comment Share on other sites More sharing options...
been here before Posted August 2, 2019 Share Posted August 2, 2019 Heart attack in the post by the sounds of it. Quote Link to comment Share on other sites More sharing options...
Der Kaiser Posted August 2, 2019 Share Posted August 2, 2019 Post her a turd...... Quote Link to comment Share on other sites More sharing options...
Unknown user Posted August 2, 2019 Share Posted August 2, 2019 Always pick battles that are small enough to win but big enough to matter, best advice I ever got. That, and never act in anger. You'll get lost in their official complaint procedure. You might get your 2 quid back, but you'll be met by people who don't really give a **** because you're just another number they want off their complaint stats. It'll make zero difference to them as a company, the complaints department are just there to absorb shit, not to fix procedures etc. Good luck though. Quote Link to comment Share on other sites More sharing options...
Better call Saul Posted August 2, 2019 Share Posted August 2, 2019 (edited) Was it not just an operator error? Maybe needs a Bit of training! Edited August 2, 2019 by Ferris Bueller Quote Link to comment Share on other sites More sharing options...
davemclaren Posted August 2, 2019 Share Posted August 2, 2019 22 minutes ago, Ferris Bueller said: Was it not just an operator error? Maybe needs a Bit of training! Sounds like it to me. Quote Link to comment Share on other sites More sharing options...
Shanks said no Posted August 2, 2019 Share Posted August 2, 2019 When Royal Mail introduced their postal rates a number of years ago that were based on package size, thickness and weight they were the only postal service in Europe to use all 3 criteria. It was a deliberate ploy to rip off customers. Quote Link to comment Share on other sites More sharing options...
Jambothump Posted August 2, 2019 Author Share Posted August 2, 2019 2 hours ago, Ferris Bueller said: Was it not just an operator error? Maybe needs a Bit of training! Very true,and my whole point, so annoying, that do not people know the job they are doing in a public service. Joanna Cherry, you have Got this coming your way, that lady cares and makes sure her office gets results. This is minor, but the overall results and implications could be major. Quote Link to comment Share on other sites More sharing options...
Better call Saul Posted August 3, 2019 Share Posted August 3, 2019 7 hours ago, Jambothump said: Very true,and my whole point, so annoying, that do not people know the job they are doing in a public service. Joanna Cherry, you have Got this coming your way, that lady cares and makes sure her office gets results. This is minor, but the overall results and implications could be major. I feel your pain if you've been overcharged ( likely in error) but Holy shit mate it happens everywhere I was over charged in Morrisons for a battery charger I complianed they gave their apologies I was happy I didn't think it was fraud... on the other hand I was charged 2 quid less than what was on the ticket for a bottle of wine in a nisa down south I only noticed when I got home.. What goes around etc. Quote Link to comment Share on other sites More sharing options...
iantjambo Posted August 3, 2019 Share Posted August 3, 2019 36 minutes ago, BarneyBattles said: Sorry but your MP is going to think you’re off your trolley demanding they get involved because you were overcharged £1.54 in the post office. No offence meant! Yes, but if they’re doing that to everyone then they’ll be raking in a fortune. Safe in the knowledge that people won’t complain over the sake of a couple of quid. A couple of weeks ago, my wife’s mum sent her a birthday card through the post. Just a standard birthday card. She put a first class stamp on it. We get a card through the post saying that there was insufficient postage on it and we had to pay the extra £1.50 to get it. On what planet does it cost over 2 quid to send a ******** birthday card? Robbing ***** 🤬 Quote Link to comment Share on other sites More sharing options...
Jambothump Posted August 3, 2019 Author Share Posted August 3, 2019 A lot has been lost here, they "wished" to over charge me, I argued, didn't pay and went to another post office. I went back to currie post office showed them my receipt, still the supervisor declared the methods they worked on, prior to the 8th April 2018, I have the Royal Mail memo on my phone. The reason being, I was posting an item, I wished to send as small package, the teller said it is large letter, costing less, I'd charged my customer for a small package and insisted I pay that. Teller not happy, wrote on package, "customer insists on higher charge". Quote Link to comment Share on other sites More sharing options...
Jambothump Posted August 3, 2019 Author Share Posted August 3, 2019 (edited) 1 hour ago, BarneyBattles said: Sorry but your MP is going to think you’re off your trolley demanding they get involved because you were overcharged £1.54 in the post office. No offence meant! This is one of the institutes of what is left of our country working fraudulently under privatisation, I think our elected MP maybe interested in that ? The level of £1.54 is nota the issue, multiply that by x times 1 hour ago, iantjambo said: Yes, but if xthey’re doing that to everyone then they’ll be raking in a fortune. Safe in the knowledge that people won’t complain over the sake of a couple of quid. A couple of weeks ago, my wife’s mum sent her a birthday card through the post. Just a standard birthday card. She put a first class stamp on it. We get a card through the post saying that there was insufficient postage on it and we had to pay the extra £1.50 to get it. On what planet does it cost over 2 quid to send a ******** birthday card? Robbing ***** 🤬 Someone's getting it, on average, I spend £70 per week returning customers repaired items, the majority are £7.40 "special delivery", to dealers, who, this is their business. Then I get, customers, who have a one off sentimental item to repair, where I want to keep costs low, but I'll never send anything, unless it is to be minimum "signed for". Edited August 3, 2019 by Jambothump Per week Quote Link to comment Share on other sites More sharing options...
Bridge of Djoum Posted August 3, 2019 Share Posted August 3, 2019 20 hours ago, Jambothump said: Had a woman today wanted to charge me £4.40 for a £2.86 item, long story, but i cant find anywhere to report her and her supervisors compliance for this over charging. I told them Id report them, but on royal mail website there is no where to actually do it (get led back to a shitty site). BTW Chesser Asda is nop notch for post Office, nice friendly staff, and know their stuff, open crazy hours for a post office too. I as you have gathered, I'm annoyed about this You're confusing Royal Mail with the Post Office. Quote Link to comment Share on other sites More sharing options...
Bridge of Djoum Posted August 3, 2019 Share Posted August 3, 2019 18 hours ago, redjambo said: You could could try the Daily Mail letters page. Dear Deidre might be better for him. Quote Link to comment Share on other sites More sharing options...
been here before Posted August 3, 2019 Share Posted August 3, 2019 RRRRRRRAAAAGGGIIIINNNNN... Quote Link to comment Share on other sites More sharing options...
Phil Dunphy Posted August 3, 2019 Share Posted August 3, 2019 Writing to an MSP because of £1.54? Joanna Cherry isn't even the MSP for Currie either. Quote Link to comment Share on other sites More sharing options...
Jambothump Posted August 3, 2019 Author Share Posted August 3, 2019 1 hour ago, Phil Dunphy said: Writing to an MSP because of £1.54? Joanna Cherry isn't even the MSP for Currie either. No she's the MP richard. Quote Link to comment Share on other sites More sharing options...
Jambothump Posted August 3, 2019 Author Share Posted August 3, 2019 1 hour ago, Bridge of Djoum said: You're confusing Royal Mail with the Post Office. Quite possible ? So who do the post offices answer to ? Quote Link to comment Share on other sites More sharing options...
Phil Dunphy Posted August 3, 2019 Share Posted August 3, 2019 10 minutes ago, Jambothump said: No she's the MP richard. You can call me names all you want, you're talking about writing to Parliament about £1.54. Quote Link to comment Share on other sites More sharing options...
Unknown user Posted August 3, 2019 Share Posted August 3, 2019 19 minutes ago, Jambothump said: Quite possible ? So who do the post offices answer to ? Post Office Ltd is a state owned company, Royal Mail Ltd is a PLC owned by shareholders. Quote Link to comment Share on other sites More sharing options...
Jambothump Posted August 3, 2019 Author Share Posted August 3, 2019 1 hour ago, Phil Dunphy said: You can call me names all you want, you're talking about writing to Parliament about £1.54. You are waste of time, in my case it's not about any financial loss, try to follow and understand, I know it's difficult for you. This is about a national institution having rules and standards to work by, and working out with these parameters, to their customers detriment. Quote Link to comment Share on other sites More sharing options...
Jambothump Posted August 3, 2019 Author Share Posted August 3, 2019 56 minutes ago, Smithee said: Post Office Ltd is a state owned company, Royal Mail Ltd is a PLC owned by shareholders. WOW, so, post office staff are basically civil servants then ? Quote Link to comment Share on other sites More sharing options...
Unknown user Posted August 3, 2019 Share Posted August 3, 2019 1 minute ago, Jambothump said: WOW, so, post office staff are basically civil servants then ? No, civil servants are employed by the government, post office staff are employed by a company. Quote Link to comment Share on other sites More sharing options...
Jambothump Posted August 3, 2019 Author Share Posted August 3, 2019 But, 1 hour ago, Smithee said: No, civil servants are employed by the government, post office staff are employed by a company. to quote you, Post Office is a state owned company, answerable not to shareholders ? Sub-contracted by the state ? Quote Link to comment Share on other sites More sharing options...
Unknown user Posted August 3, 2019 Share Posted August 3, 2019 3 minutes ago, Jambothump said: But, to quote you, Post Office is a state owned company, answerable not to shareholders ? Sub-contracted by the state ? It's a company, not a government department. People employed by HM Customs & Excise are civil servants, people employed by Post Office Ltd aren't. Quote Link to comment Share on other sites More sharing options...
Phil Dunphy Posted August 3, 2019 Share Posted August 3, 2019 30 minutes ago, Jambothump said: You are waste of time, in my case it's not about any financial loss, try to follow and understand, I know it's difficult for you. This is about a national institution having rules and standards to work by, and working out with these parameters, to their customers detriment. Yeah, I'm a waste of your hand wringing, letter writing, jimmy rustled time. £1.54 I can see this being quite the hot topic during PMs questions. Quote Link to comment Share on other sites More sharing options...
Bridge of Djoum Posted August 3, 2019 Share Posted August 3, 2019 1 hour ago, Jambothump said: Quite possible ? So who do the post offices answer to ? Post Office Counters are run by the Post Office. Although they work hand in hand, RM and PO are separate entities. Something like that. Quote Link to comment Share on other sites More sharing options...
CostaJambo Posted August 3, 2019 Share Posted August 3, 2019 It's got **** all to do with the value, it is the principle of having charged his customer something for postage and then not wanting to be charged a lower, incorrect amount, thereby appearing (wrongly) to the customer to be ripping them off, thereby potentially losing repeat business. Quite a reasonable complaint if you ask me. Quote Link to comment Share on other sites More sharing options...
¼½¾ Posted August 3, 2019 Share Posted August 3, 2019 33 minutes ago, CostaJambo said: It's got **** all to do with the value, it is the principle of having charged his customer something for postage and then not wanting to be charged a lower, incorrect amount, thereby appearing (wrongly) to the customer to be ripping them off, thereby potentially losing repeat business. Quite a reasonable complaint if you ask me. I've often noticed that the amount of postage paid for items received has been less than what I paid. I just assumed that any difference was because I was paying for 'postage and packing'. and not just postage. I'm going to keep on thinking that, as I've got enough to seethe about. Quote Link to comment Share on other sites More sharing options...
ri Alban Posted August 3, 2019 Share Posted August 3, 2019 (edited) 3 hours ago, Phil Dunphy said: You can call me names all you want, you're talking about writing to Parliament about £1.54. I know what you're saying. But a thoosand people over the weeks soon adds up. I'm a bit confused masel. Did royal mail get sold off for peanuts by Vince fecking Cable. Or was that the P.O? Anyway, This could all be a genuine mistake and he's thrown a wobbler at the lassie and she's not taken too kindly to his attitude and now he's trying to get the poor woman the sack for 30 Bob . And I thought the name calling was a bit shite. It makes me think he's in the wrong here. Edited August 3, 2019 by ri Alban Quote Link to comment Share on other sites More sharing options...
Jamhammer Posted August 3, 2019 Share Posted August 3, 2019 (edited) Gone downhill since I left in 2002. The post office, not me. I've gone uphill. Is that a thing? Edited August 3, 2019 by Jamhammer Quote Link to comment Share on other sites More sharing options...
ri Alban Posted August 3, 2019 Share Posted August 3, 2019 1 minute ago, Jamhammer said: Gone downhill since I left in 2002. The post office, not me. I've gone uphill. Is that a thing? Skiing? Quote Link to comment Share on other sites More sharing options...
Jamhammer Posted August 3, 2019 Share Posted August 3, 2019 Just now, ri Alban said: Skiing? I AM Eddie the eagle. (Not the one who says Whelan has signed though. Aint got a death wish) Quote Link to comment Share on other sites More sharing options...
ri Alban Posted August 3, 2019 Share Posted August 3, 2019 29 minutes ago, Jamhammer said: I AM Eddie the eagle. (Not the one who says Whelan has signed though. Aint got a death wish) Hopefully a couple of the lads won't see your reply, bud. Quote Link to comment Share on other sites More sharing options...
Jamhammer Posted August 3, 2019 Share Posted August 3, 2019 47 minutes ago, ri Alban said: Hopefully a couple of the lads won't see your reply, bud. Balls. That never occurred to me Quote Link to comment Share on other sites More sharing options...
ri Alban Posted August 3, 2019 Share Posted August 3, 2019 2 minutes ago, Jamhammer said: Balls. That never occurred to me Brilliant! Quote Link to comment Share on other sites More sharing options...
Jamhammer Posted August 3, 2019 Share Posted August 3, 2019 1 minute ago, ri Alban said: Brilliant! ******* going downhill now! Quote Link to comment Share on other sites More sharing options...
ri Alban Posted August 3, 2019 Share Posted August 3, 2019 Just now, Jamhammer said: ******* going downhill now! Made me Laugh. Cheers Hammer! Quote Link to comment Share on other sites More sharing options...
Smack Posted August 4, 2019 Share Posted August 4, 2019 I can order goods for about 50p, delivery included, from AliExpress in China. Royal Mail delivers them to me. They can't be making much if anything from that transaction. Anyone got an insight? Quote Link to comment Share on other sites More sharing options...
scott herbertson Posted August 4, 2019 Share Posted August 4, 2019 (edited) 4 hours ago, Smack said: I can order goods for about 50p, delivery included, from AliExpress in China. Royal Mail delivers them to me. They can't be making much if anything from that transaction. Anyone got an insight? They do bulk discounts Look at Wporldofbooks on Amazon. They can sell you a book for £2.30 inlcuding postage. I sell books. The minimum I can send the books for is the cost of the book plus £2.90 for postage. It's killed the independent second hand bookshops World of books pay around 37p per item i think for sending small parcels Edited August 4, 2019 by scott herbertson Quote Link to comment Share on other sites More sharing options...
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