Whatever Posted May 31, 2019 Share Posted May 31, 2019 From noisy boxes in the bedroom (ooh er) to losing channels to shite WiFi. Can’t wait till the contract ends and I can sign up again with SKY. If you’re thinking of joining Virgin, don’t. Quote Link to comment Share on other sites More sharing options...
AlphonseCapone Posted May 31, 2019 Share Posted May 31, 2019 1 minute ago, Whatever said: From noisy boxes in the bedroom (ooh er) to losing channels to shite WiFi. Can’t wait till the contract ends and I can sign up again with SKY. If you’re thinking of joining Virgin, don’t. I've been with them for 3 years and never had any problems. Really fast Internet that's rarely down. Where are you? Quote Link to comment Share on other sites More sharing options...
Whatever Posted May 31, 2019 Author Share Posted May 31, 2019 Just now, AlphonseCapone said: I've been with them for 3 years and never had any problems. Really fast Internet that's rarely down. Where are you? Midlothian. ITV and Ch4 have just disappeared and from looking online it ain’t just me that’s affected. All over the UK there appears to be similar issues. Currently a 35 minute wait to speak to an advisor as their online checker is reporting ‘no problems’. Nothing but shite like this since the day I signed up. Quote Link to comment Share on other sites More sharing options...
Whatever Posted May 31, 2019 Author Share Posted May 31, 2019 And the remote control appears to drain Duracell batteries for fun ??? Quote Link to comment Share on other sites More sharing options...
AlphonseCapone Posted May 31, 2019 Share Posted May 31, 2019 5 minutes ago, Whatever said: Midlothian. ITV and Ch4 have just disappeared and from looking online it ain’t just me that’s affected. All over the UK there appears to be similar issues. Currently a 35 minute wait to speak to an advisor as their online checker is reporting ‘no problems’. Nothing but shite like this since the day I signed up. That's shite. My channels are fine just now and like I said, I've had nothing but good experiences with them but I'm obviously just lucky where I am located I guess. Quote Link to comment Share on other sites More sharing options...
Rupert Custard Posted May 31, 2019 Share Posted May 31, 2019 STV just said there is a problem with Virgin. Quote Link to comment Share on other sites More sharing options...
Seymour M Hersh Posted May 31, 2019 Share Posted May 31, 2019 I've been with Virgin since they took over Blueyonder and that dates back to 99 due to the building being plumbed in for cable and not allowing dishes. Had a couple of minor problems almost always due to them or other external issues but they've been fixed speedily. The broadband is excellent and the TV package works fine. Have been given upgraded boxes for free three times now and the engineers have always been first class with their service. That's 20 years of good service. Quote Link to comment Share on other sites More sharing options...
fabienleclerq Posted May 31, 2019 Share Posted May 31, 2019 30 minutes ago, Whatever said: From noisy boxes in the bedroom (ooh er) to losing channels to shite WiFi. Can’t wait till the contract ends and I can sign up again with SKY. If you’re thinking of joining Virgin, don’t. Pretty much my experience and I want to go back to sky too! Don't get me started on hands down the worst customer service since Scottish Power. Quote Link to comment Share on other sites More sharing options...
Tazio Posted May 31, 2019 Share Posted May 31, 2019 Excellent broadband and and TiVo boxes. Bloody awful customer service if you ever need to speak to them. Quote Link to comment Share on other sites More sharing options...
leginten Posted May 31, 2019 Share Posted May 31, 2019 55 minutes ago, Tazio said: Excellent broadband and and TiVo boxes. Bloody awful customer service if you ever need to speak to them. I agree with this. I’d say a lot of the people working in their customer service operation haven’t a clue what customer service is. I live in Newhaven and find the broadband a bit patchy. Haven’t had any problems with TV, but overall they seem pretty expensive and I’m looking to switch to something a bit cheaper. I really only use BT Sport and channels I could get on Freeview. Quote Link to comment Share on other sites More sharing options...
Herbert. Posted May 31, 2019 Share Posted May 31, 2019 I'm with virgin and never had a issue really. My service was down for 2days due to engineering work or something but they compensated me for that. Quote Link to comment Share on other sites More sharing options...
been here before Posted May 31, 2019 Share Posted May 31, 2019 Never really had any bother with Virgin. Bit pricey mind but there ye go. As for missing STV. How the **** would you know? Does anyone actually watch STV, let alone miss it!? Quote Link to comment Share on other sites More sharing options...
jack D and coke Posted May 31, 2019 Share Posted May 31, 2019 Virgin now cabling my street. Was thinking of moving to them very soon. Most people saying they’re good? Quote Link to comment Share on other sites More sharing options...
Tazio Posted June 1, 2019 Share Posted June 1, 2019 1 hour ago, jack D and coke said: Virgin now cabling my street. Was thinking of moving to them very soon. Most people saying they’re good? The broadband is rock solid, I pay for 100Mb and it is usually over that and never below. Quote Link to comment Share on other sites More sharing options...
jack D and coke Posted June 1, 2019 Share Posted June 1, 2019 4 hours ago, Tazio said: The broadband is rock solid, I pay for 100Mb and it is usually over that and never below. It’s the the only way to actually get fibre I believe. BT, Sky or whoever are only fibre to the box near your home then it’s copper cable to there and then it’s gets shared and bandwidth etc gets messed with during busy times but with virgin it’s right to your router. My contract with BT is up next month so looking to try virgin?? Quote Link to comment Share on other sites More sharing options...
iantjambo Posted June 1, 2019 Share Posted June 1, 2019 6 hours ago, jack D and coke said: Virgin now cabling my street. Was thinking of moving to them very soon. Most people saying they’re good? Been with them for about 5/6 years and never had a major problem. Quote Link to comment Share on other sites More sharing options...
Col1874 Posted June 1, 2019 Share Posted June 1, 2019 5 hours ago, Tazio said: The broadband is rock solid, I pay for 100Mb and it is usually over that and never below. We used to be with virgin and had 200mb Internet. It was going down daily, usually between 7pm - 11pm. We're now with Sky, 38mb fibre broadband and the downloads are just as fast, which logically doesn't make sense, but it's true. It's pretty clear that it varies from area to area, my part of Saughton Mains is apparently over-subscribed and the on-street box can't cope with it. I do prefer Virgin Tivo to Sky Q but the reliability was a huge issue. Quote Link to comment Share on other sites More sharing options...
jack D and coke Posted June 1, 2019 Share Posted June 1, 2019 5 minutes ago, Col1874 said: We used to be with virgin and had 200mb Internet. It was going down daily, usually between 7pm - 11pm. We're now with Sky, 38mb fibre broadband and the downloads are just as fast, which logically doesn't make sense, but it's true. It's pretty clear that it varies from area to area, my part of Saughton Mains is apparently over-subscribed and the on-street box can't cope with it. I do prefer Virgin Tivo to Sky Q but the reliability was a huge issue. And yet I know people with Sky and it’s brutal at times. You don’t know what to do eh Quote Link to comment Share on other sites More sharing options...
The Real Maroonblood Posted June 1, 2019 Share Posted June 1, 2019 6 hours ago, jack D and coke said: Virgin now cabling my street. Was thinking of moving to them very soon. Most people saying they’re good? I was VM for over 20 years and never had an issue with them. Where I moved to a flat there was no VM and getting Sky installed the the whole stair had to upgraded. Had to settle with BT. Broadband is fine but the tv package is poor and crap value for money. Rant over. Go for VM. Quote Link to comment Share on other sites More sharing options...
Stuart Lyon Posted June 1, 2019 Share Posted June 1, 2019 I'm with VM and the speed of the broadband is excellent. Their customer service is terrible. On Wednesday I was trying to watch the Europa League game on my phone in the pub via the Virgin TV Go app when it suddenly cut-off and said I needed to upgrade my VM package. This isn't the first time I've had problems with the app. Also they are very expensive! Quote Link to comment Share on other sites More sharing options...
jambo1998 Posted June 1, 2019 Share Posted June 1, 2019 With VM, never had a problem. Quote Link to comment Share on other sites More sharing options...
Holyrood_Hearts Posted June 1, 2019 Share Posted June 1, 2019 13 hours ago, Seymour M Hersh said: I've been with Virgin since they took over Blueyonder and that dates back to 99 due to the building being plumbed in for cable and not allowing dishes. Had a couple of minor problems almost always due to them or other external issues but they've been fixed speedily. The broadband is excellent and the TV package works fine. Have been given upgraded boxes for free three times now and the engineers have always been first class with their service. That's 20 years of good service. Completely agree with all this. To be fair to VM, if it was their fault surely all the channels would’ve gone down instead of just STV & C4. Quote Link to comment Share on other sites More sharing options...
frankblack Posted June 1, 2019 Share Posted June 1, 2019 Is there anything on STV or Channel 4 worth watching? ? Quote Link to comment Share on other sites More sharing options...
been here before Posted June 1, 2019 Share Posted June 1, 2019 25 minutes ago, frankblack said: Is there anything on STV or Channel 4 worth watching? ? Channel 4 has its moments. STV though ? Quote Link to comment Share on other sites More sharing options...
Whatever Posted June 1, 2019 Author Share Posted June 1, 2019 (edited) 43 minutes ago, Holyrood_Hearts said: Completely agree with all this. To be fair to VM, if it was their fault surely all the channels would’ve gone down instead of just STV & C4. Both Channels were working on freeview in the kitchen and kids bedrooms. I know because the Mrs chose to watch corrie in the kitchen ? Edited June 1, 2019 by Whatever Quote Link to comment Share on other sites More sharing options...
jamboj Posted June 1, 2019 Share Posted June 1, 2019 14 hours ago, Tazio said: Excellent broadband and and TiVo boxes. Bloody awful customer service if you ever need to speak to them. A good summation for me too. My services are very rarely down or slow, but Jesus when you have to speak to them about your contract or some service it's worse than a root canal. My favourite was the time I moved my router across the living room, and went from needing a 10 meter cable to needing a 1 meter cable. I spent hours (seriously) on the phone to them - they actually couldn't send me a cable and told me id have to pay £100 for an an engineer to do it. Eventually found one in my cupboard from an old box and used that. Hilariously badly organised company. Quote Link to comment Share on other sites More sharing options...
Harry Potter Posted June 1, 2019 Share Posted June 1, 2019 3 hours ago, jambo1998 said: With VM, never had a problem. I lost STV at 9pm last night , bit unusual , never normally have problems, had to watch corrie in my bedroom on freeview. Quote Link to comment Share on other sites More sharing options...
Harry Potter Posted June 1, 2019 Share Posted June 1, 2019 20 minutes ago, jonnothejambo said: That is a good point. In fact the Sky chap I spoke to advised me to stay with Virgin for our broadband when we upgraded to Sky Q 2TB box earlier this year. On my last check i was getting 151mbps internet with virgin, no one else gets thats close. Was on Talk Talk connected through the phone socket in 2010, lucky to get 2mbps, might be better now. And when the bad weather creeps in sky goes down with water on the dish probe , Quote Link to comment Share on other sites More sharing options...
Harry Potter Posted June 1, 2019 Share Posted June 1, 2019 4 minutes ago, jonnothejambo said: Never had dish problems, but ours is on a sheltered part of the house. Best place Jonno, i liked sky but had to have insurance for any breakdowns . Quote Link to comment Share on other sites More sharing options...
Marvin Posted June 1, 2019 Share Posted June 1, 2019 18 hours ago, Whatever said: From noisy boxes in the bedroom (ooh er) to losing channels to shite WiFi. Can’t wait till the contract ends and I can sign up again with SKY. If you’re thinking of joining Virgin, don’t. I was with Virgin until BT made me an offer I couldn't refuse. So I called them to see if they could match or better BT's offer and Virgin refused even after I spoke with one of the managers. So with BT now and couldn't be happier. Quote Link to comment Share on other sites More sharing options...
Taffin Posted June 1, 2019 Share Posted June 1, 2019 My parents are with virgin and their internet is shit. My girlfriend used to have it too...also shit. 100s of mbps means nothing if the connection is always dropping out or you are having bandwidth issues. Quote Link to comment Share on other sites More sharing options...
AlphonseCapone Posted June 1, 2019 Share Posted June 1, 2019 47 minutes ago, Marvin said: I was with Virgin until BT made me an offer I couldn't refuse. So I called them to see if they could match or better BT's offer and Virgin refused even after I spoke with one of the managers. So with BT now and couldn't be happier. Quote Link to comment Share on other sites More sharing options...
Rick James Posted June 1, 2019 Share Posted June 1, 2019 Was previously with Virgin and my only grumble was trying to get them to sort something could be like pulling teeth. The services themself were always on point. Been living at my in laws for a couple of years now and they're with Sky. Been nothing but a hassle. Prices are sky (no pun intended) high, constantly rising, and no piece of advice or information with an advisor at the call centre is the same. No one talks to each other there. Quote Link to comment Share on other sites More sharing options...
Toggie88 Posted June 1, 2019 Share Posted June 1, 2019 I generally prioritise internet over TV, so have been with Virgin for the last few years since getting back from the States. Did cancel and restart in the GFs name, as we were out of contract and they offered no discounts. Paying £80 a month for everything, fastest internet and an extra Tivo box. Deal runs out in August, I'll either be cancelling and starting again in my name or going w/Sky - unsure about the broadband speeds though. Quote Link to comment Share on other sites More sharing options...
IronJambo Posted June 2, 2019 Share Posted June 2, 2019 On 31/05/2019 at 21:08, Whatever said: From noisy boxes in the bedroom (ooh er) to losing channels to shite WiFi. Can’t wait till the contract ends and I can sign up again with SKY. If you’re thinking of joining Virgin, don’t. I gave them a go after years with sky and also found them quite horrific. moved house 11 months into the contract and used it as an excuse to buy the contract out and move back to sky. Quote Link to comment Share on other sites More sharing options...
wavydavy Posted June 2, 2019 Share Posted June 2, 2019 VM are fine when everything is working well but their Customer Service is dreadful. Wait hours to speak to someone who then runs through the script of all the things that you tell them you have already done but they insist you do it anyway knowing it will not make any difference. I have now found that when there is a problem that the best way to get it resolved is not to phone them but post on their Forum and they have people checking it who will get back to offer help. The issues we have had were not actually in the house or with the equipment but at the box out in the street which requires network engineers rather than the technicians who visit the homes. Quote Link to comment Share on other sites More sharing options...
Unknown user Posted June 2, 2019 Share Posted June 2, 2019 58 minutes ago, wavydavy said: VM are fine when everything is working well but their Customer Service is dreadful. Wait hours to speak to someone who then runs through the script of all the things that you tell them you have already done but they insist you do it anyway knowing it will not make any difference. I have now found that when there is a problem that the best way to get it resolved is not to phone them but post on their Forum and they have people checking it who will get back to offer help. The issues we have had were not actually in the house or with the equipment but at the box out in the street which requires network engineers rather than the technicians who visit the homes. That seems to be the standard these days unfortunately Quote Link to comment Share on other sites More sharing options...
frankblack Posted June 2, 2019 Share Posted June 2, 2019 4 minutes ago, Smithee said: That seems to be the standard these days unfortunately I'll agree with that. We had an outage of the Broadband for 2 days and I called and all they did was report what the estimated fix time would be, yet this kept slipping and they didn't have any information as to why. Dealing with the call centre is like banging your head off a brick wall. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.