DesertDawg Posted January 17, 2019 Share Posted January 17, 2019 45 minutes ago, ozjambo said: Yes this was my concern also, I contacted them got a reply saying they would pass it on to the club, no response from them. The web site is not very good at this I would assume the Dundee game would be live as well but there are no upcoming live games at all. That response is typical of the poor customer service that we continue to get in return for our increased subscription charge this season. More video interviews and friendly highlights are nice but there seems to be a lack of awareness that it's the actual live game video streams that are critical. Phil Turnbull, who runs this department, is apparently in Spain with the rest of the club but his email does have an auto-responder that directs you to Andrew Petrie's email address [email protected] . You might want to try that as Andrew has indeed responded to a couple of my messages this week. Quote Link to comment Share on other sites More sharing options...
Laurie Posted January 17, 2019 Share Posted January 17, 2019 Evening folks, Apologies for the lack of info on the website at the moment, I've highlighted it to the guys internally and I'm sure it'll be updated soon. We'll have live coverage of all of the upcoming home games, both video and commentary for international subscribers. And I'm guessing Jimmy will be available for them all, but I will text him right now and double check! Of course I'll be there either way, and I'm really looking forward to the return to action against Livi in the cup. Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 18, 2019 Share Posted January 18, 2019 Many thanks Laurie. Good to know that there is someone that we can rely upon. Quote Link to comment Share on other sites More sharing options...
Morse Posted January 19, 2019 Share Posted January 19, 2019 On 17/01/2019 at 23:32, Laurie said: Evening folks, Apologies for the lack of info on the website at the moment, I've highlighted it to the guys internally and I'm sure it'll be updated soon. We'll have live coverage of all of the upcoming home games, both video and commentary for international subscribers. And I'm guessing Jimmy will be available for them all, but I will text him right now and double check! Of course I'll be there either way, and I'm really looking forward to the return to action against Livi in the cup. Can you ask them why it takes over 2 days to upload a video of the press conference? Although I've probably read all that CL said from other sources. Makes me wonder why I'm paying a subscription. Quote Link to comment Share on other sites More sharing options...
TyphoonJambo Posted January 19, 2019 Share Posted January 19, 2019 Seconded. Why no CL interview posted? Quote Link to comment Share on other sites More sharing options...
1874 Posted January 20, 2019 Share Posted January 20, 2019 Was anyone else getting intermittent loss in signal quality? Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 20, 2019 Share Posted January 20, 2019 Signal was weaker than usual. I had to run the first half on the backup stream as the audio on the primary stream was poor. Second half was fine on the Primary stream. No intermittent losses but we were back with the picture glitches after replays. Quote Link to comment Share on other sites More sharing options...
Gards Posted January 20, 2019 Share Posted January 20, 2019 No problems for me. Stream was perfect. Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 20, 2019 Share Posted January 20, 2019 Sounds good. What equipment were you using to watch the game? Quote Link to comment Share on other sites More sharing options...
1874 Posted January 20, 2019 Share Posted January 20, 2019 We had a snow storm here , so maybe it was that that was causing the problems.. ...sounds like it as everyone else seem to be ok Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 20, 2019 Share Posted January 20, 2019 That would do it....especially if your local ISP uses satellite. Quote Link to comment Share on other sites More sharing options...
Gards Posted January 20, 2019 Share Posted January 20, 2019 2 hours ago, DesertDawg said: Sounds good. What equipment were you using to watch the game? Chrome on my Macbook. Then Chromecast to my TV. Pretty basic. Had no problems. Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 21, 2019 Share Posted January 21, 2019 5 hours ago, Gards said: Chrome on my Macbook. Then Chromecast to my TV. Pretty basic. Had no problems. No picture flicker as replays returned to live play? This was a problem with Hearts TV for years, especially when using a live TV feed, but has been fine this season until it happened again today. One positive. Judging by Jimmy's comments before the start of the game, he's now got a headset. His audio signal was much better today. Quote Link to comment Share on other sites More sharing options...
Gards Posted January 21, 2019 Share Posted January 21, 2019 29 minutes ago, DesertDawg said: No picture flicker as replays returned to live play? This was a problem with Hearts TV for years, especially when using a live TV feed, but has been fine this season until it happened again today. One positive. Judging by Jimmy's comments before the start of the game, he's now got a headset. His audio signal was much better today. No, no issues. Perfect stream. Quote Link to comment Share on other sites More sharing options...
Heartsofgold Posted January 21, 2019 Share Posted January 21, 2019 How do I update my payment card?? I cannot find anywhere on the 'My Account' Section to change this! Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 21, 2019 Share Posted January 21, 2019 Click the "contact us" link on the Hearts TV site and tell them or cancel your account and start a new one. Quote Link to comment Share on other sites More sharing options...
ozjambo Posted January 22, 2019 Share Posted January 22, 2019 Worked great for me great picture and sound quality hope I’m not gonna jinx it but I think they’ve got it right. Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 23, 2019 Share Posted January 23, 2019 Anything up yet apart from the Verizon "back shortly" screen? Quote Link to comment Share on other sites More sharing options...
Dinger Posted January 23, 2019 Share Posted January 23, 2019 same here DD Quote Link to comment Share on other sites More sharing options...
Lovecraft Posted January 23, 2019 Share Posted January 23, 2019 1 minute ago, DesertDawg said: Anything up yet apart from the Verizon "back shortly" screen? Click the backup player. Working fine on that one Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 23, 2019 Share Posted January 23, 2019 Thanks. Got it! 1 minute ago, Lovecraft said: Click the backup player. Working fine on that one Quote Link to comment Share on other sites More sharing options...
ozjambo Posted January 23, 2019 Share Posted January 23, 2019 What's with the ads???? Quote Link to comment Share on other sites More sharing options...
Steve_Jersey_HMFC Posted January 23, 2019 Share Posted January 23, 2019 Verizon back shortly screen... now static switched to back up but pic no good back to primary and working again ? Quote Link to comment Share on other sites More sharing options...
Craig Gordons Gloves Posted January 23, 2019 Share Posted January 23, 2019 (edited) Getting that Verizon screen every few mins, wtf is that all about? I'm in work and our WiFi is beyond reliable so no idea why this keeps happening. Edited January 23, 2019 by Craig Gordons Gloves Quote Link to comment Share on other sites More sharing options...
Taffin Posted January 23, 2019 Share Posted January 23, 2019 Not worth the money at all sadly. So inconsistent. Quote Link to comment Share on other sites More sharing options...
Steve_Jersey_HMFC Posted January 23, 2019 Share Posted January 23, 2019 Ridiculous and missed our goal due to this pish. Quote Link to comment Share on other sites More sharing options...
Busby nets the rebound Posted January 23, 2019 Share Posted January 23, 2019 FFS missed the Goal... Get your act together Quote Link to comment Share on other sites More sharing options...
ozjambo Posted January 23, 2019 Share Posted January 23, 2019 Yeah missed the goal FFS Quote Link to comment Share on other sites More sharing options...
Syd Posted January 23, 2019 Share Posted January 23, 2019 How do you watch the back up player on an iPhone? Quote Link to comment Share on other sites More sharing options...
Dinger Posted January 23, 2019 Share Posted January 23, 2019 missed the goal and back up player is unwatchable due to it freezing, well worth the price hike hearts tv. good job Quote Link to comment Share on other sites More sharing options...
connlach Posted January 23, 2019 Share Posted January 23, 2019 Absolutely embarrassing service. I pay for this. Time refunds were being offered. I cant watch back up player as quality of stream is set too high. Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 23, 2019 Share Posted January 23, 2019 Very poor stream. Had to switch back and forward between the primary and backup players. Anyone else notice that they're on different resolutions? Still breaking up badly during Jimmy's half time review. Quote Link to comment Share on other sites More sharing options...
Steve_Jersey_HMFC Posted January 23, 2019 Share Posted January 23, 2019 1 minute ago, DesertDawg said: Very poor stream. Had to switch back and forward between the primary and backup players. Anyone else notice that they're on different resolutions? Still breaking up badly during Jimmy's half time review. Ive seen the Dundee goal about 16 times now. NAP that when Hearts goal gets replayed it will be Verizon screen comes on again!!! Quote Link to comment Share on other sites More sharing options...
connlach Posted January 23, 2019 Share Posted January 23, 2019 Sent a message saying unwatchable and i can't watch back up due to stream quality. Get message back saying watch back up. Verizon sign back up again. Its just not good enough for the money being asked. Quote Link to comment Share on other sites More sharing options...
Quesada Jambo Posted January 23, 2019 Share Posted January 23, 2019 Primary screen showing the Hearts and Dundee badges and the backup keeps on freezing. Terrible service for the price Quote Link to comment Share on other sites More sharing options...
Beave1874 Posted January 23, 2019 Share Posted January 23, 2019 This is grim Quote Link to comment Share on other sites More sharing options...
Steve_Jersey_HMFC Posted January 23, 2019 Share Posted January 23, 2019 Backup player working for me now Quote Link to comment Share on other sites More sharing options...
Cyber Posted January 23, 2019 Share Posted January 23, 2019 Aberdeen TV, Hibs TV.... working fine, I'm sure they use the same platform... So why is there always issues with ours? Quote Link to comment Share on other sites More sharing options...
DavyH Posted January 23, 2019 Share Posted January 23, 2019 Porn on dial up 20 years ago was better quality! Quote Link to comment Share on other sites More sharing options...
connlach Posted January 23, 2019 Share Posted January 23, 2019 Sadly that is it for me. Another lost subscriber. Quote Link to comment Share on other sites More sharing options...
Steve_Jersey_HMFC Posted January 23, 2019 Share Posted January 23, 2019 21 minutes ago, Steve_Jersey_HMFC said: Backup player working for me now Backup now crap again and primary on the white Verizon screen FFS this is an absolute joke Quote Link to comment Share on other sites More sharing options...
1874 Posted January 23, 2019 Share Posted January 23, 2019 I have the same issues ... terrible service Quote Link to comment Share on other sites More sharing options...
Coolio Posted January 23, 2019 Share Posted January 23, 2019 1 hour ago, Craig Gordons Gloves said: Ann has done a brilliant job for us but just once I'd like her to have to watch the match via Hearts TV. Something needs done as the service is shocking. Quote Link to comment Share on other sites More sharing options...
1874 Posted January 23, 2019 Share Posted January 23, 2019 We must get a refund for this this time .... surely!!!!! Quote Link to comment Share on other sites More sharing options...
1874 Posted January 23, 2019 Share Posted January 23, 2019 minutes of picture, then back to Verizon again .... shabby Quote Link to comment Share on other sites More sharing options...
Coolio Posted January 23, 2019 Share Posted January 23, 2019 Beyond a joke. Quote Link to comment Share on other sites More sharing options...
heatonjambo Posted January 23, 2019 Share Posted January 23, 2019 Only good thing about this cr@p hearts tv is we are missing thebrubbish on show. guff all rouns Quote Link to comment Share on other sites More sharing options...
Lovecraft Posted January 23, 2019 Share Posted January 23, 2019 ****ing disgrace. Quote Link to comment Share on other sites More sharing options...
DesertDawg Posted January 23, 2019 Share Posted January 23, 2019 Easily the worst Hearts TV stream this season. Contacted support at half time. Zero response. Hopeless. Quote Link to comment Share on other sites More sharing options...
Deid Heid Posted January 23, 2019 Share Posted January 23, 2019 ####ing risible! I am well ####ed-off with this, get it ####ing sorted you shower of ####s Quote Link to comment Share on other sites More sharing options...
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