iainmac Posted December 13, 2015 Author Share Posted December 13, 2015 Sorry for the delay in replying to this. I just noticed it! JKB donates ?100 per month to the FoH. I believe that the FoH already provides a facility for ad hoc donations, so I doubt if an ongoing donation link on JKB is required. It does indeed Ron. Top up link at the bottom of this page. Happy pledging! ? http://www.foundationofhearts.org/1104 Link to comment Share on other sites More sharing options...
iainmac Posted December 13, 2015 Author Share Posted December 13, 2015 Seems a retrograde step for Gocardless. I tend to agree Dave. While most businesses offer a self help / zero touch 24x7 option these days, GC have now made it that a human at their end - presumably within office hours - will have to action / deal with changes, which will only add to their costs. Link to comment Share on other sites More sharing options...
jambogemz Posted January 26, 2016 Share Posted January 26, 2016 Is there still somewhere for supporters to register/join FoH at tynecastle on match day? My dad would now like to pledge but refuses to do anything financial online hence his insistence on queuing for cup tickets last week. Thanks. Link to comment Share on other sites More sharing options...
iainmac Posted January 27, 2016 Author Share Posted January 27, 2016 Is there still somewhere for supporters to register/join FoH at tynecastle on match day? My dad would now like to pledge but refuses to do anything financial online hence his insistence on queuing for cup tickets last week. Thanks. FoH always have a presence on match days at the office building in McLeod Street just across from the Club Sbop / Ticket Office. Pop in before any home game. Link to comment Share on other sites More sharing options...
jambogemz Posted January 28, 2016 Share Posted January 28, 2016 FoH always have a presence on match days at the office building in McLeod Street just across from the Club Sbop / Ticket Office. Pop in before any home game. Thanks very much iainmac. I shall take him in before the Hibs game. Link to comment Share on other sites More sharing options...
BelgeJambo Posted January 28, 2016 Share Posted January 28, 2016 Sorry for the delay in replying to this. I just noticed it! JKB donates ?100 per month to the FoH. I believe that the FoH already provides a facility for ad hoc donations, so I doubt if an ongoing donation link on JKB is required. Thanks didn't know jkb was donatingGood effort Link to comment Share on other sites More sharing options...
vegas-voss Posted February 21, 2016 Share Posted February 21, 2016 (edited) Edit Edited February 21, 2016 by vegas-voss Link to comment Share on other sites More sharing options...
grumpyespana Posted February 29, 2016 Share Posted February 29, 2016 Can you not pay by credit card once per year guys. Grumpy Link to comment Share on other sites More sharing options...
iainmac Posted February 29, 2016 Author Share Posted February 29, 2016 Can you not pay by credit card once per year guys. Grumpy Not by credit card but you can pay once a year using a bank account (or PayPal if you're abroad) by using the "Top Up" facility at the bottom of this page ; http://www.foundationofhearts.org/own-the-history-shape-the-future/ Link to comment Share on other sites More sharing options...
MrWinningSmith Posted April 9, 2016 Share Posted April 9, 2016 Is there a way to change your direct debit date online? Signed up to the GoCardless website but its baffling. Link to comment Share on other sites More sharing options...
iainmac Posted April 9, 2016 Author Share Posted April 9, 2016 Is there a way to change your direct debit date online? Signed up to the GoCardless website but its baffling. I think the only way to nominate the date is to use the Standing Order option. All DDs are drawn down early in the month. Link to comment Share on other sites More sharing options...
Marvin Posted April 14, 2016 Share Posted April 14, 2016 DD increased by another ?5 per month Link to comment Share on other sites More sharing options...
iainmac Posted April 17, 2016 Author Share Posted April 17, 2016 DD increased by another ?5 per month Thanks very much Marvin. Good on you. Link to comment Share on other sites More sharing options...
Paolo Posted May 1, 2016 Share Posted May 1, 2016 Is there a way to change your direct debit date online? Signed up to the GoCardless website but its baffling.Is there a way you can see all transactions and payments, rather than just points? Link to comment Share on other sites More sharing options...
Straightfromtheheart Posted May 5, 2016 Share Posted May 5, 2016 Just pledged another tenner a month Link to comment Share on other sites More sharing options...
Mikey1874 Posted May 10, 2016 Share Posted May 10, 2016 Just pledged another tenner a month same Did find the email address to cancel old dd, help@gocardless was not valid from my phone so had to phone 0207 183 8674 Link to comment Share on other sites More sharing options...
Justin Z Posted May 10, 2016 Share Posted May 10, 2016 E-mailed the foundation a month ago now that the PayPal links for recurring payments are messed up--clicking the ?20/month option takes you to the ?30 page, as does clicking the ?30 option. Also, there are not enough top up amounts available, as they start at ?150. Received a reply from Brian that the web hosting company would be fixing things but so far, nothing doing. Just thought it worth re-mentioning as I'm literally waiting to have a way to give the Foundation money, haha Link to comment Share on other sites More sharing options...
iainmac Posted May 10, 2016 Author Share Posted May 10, 2016 E-mailed the foundation a month ago now that the PayPal links for recurring payments are messed up--clicking the ?20/month option takes you to the ?30 page, as does clicking the ?30 option. Also, there are not enough top up amounts available, as they start at ?150. Received a reply from Brian that the web hosting company would be fixing things but so far, nothing doing. Just thought it worth re-mentioning as I'm literally waiting to have a way to give the Foundation money, haha This will get sorted. Thanks for your patience & your increased pledge. Link to comment Share on other sites More sharing options...
iainmac Posted May 10, 2016 Author Share Posted May 10, 2016 (edited) Lots of people across JKB recently have mentioned increasing their pledge so I thought I'd just leave this here, in case anyone is interested. How To Increase Your Pledge http://www.foundationofhearts.org/how-to-increase-your-pledge-1/ Edited May 10, 2016 by iainmac Link to comment Share on other sites More sharing options...
August Landmesser Posted May 12, 2016 Share Posted May 12, 2016 Lots of people across JKB recently have mentioned increasing their pledge so I thought I'd just leave this here, in case anyone is interested. How To Increase Your Pledge http://www.foundationofhearts.org/how-to-increase-your-pledge-1/ Very simple to do, thanks. I've just doubled my pledge, it feels good Link to comment Share on other sites More sharing options...
Lido Posted May 12, 2016 Share Posted May 12, 2016 Increased my monthly pledge. Funny how you get a great feeling when it comes out your bank every month. In it for life. Mon the Hearts. Link to comment Share on other sites More sharing options...
Judge Mental Posted May 15, 2016 Share Posted May 15, 2016 I've restarted my pledge since I'm back in a position to do so. Feels good! Link to comment Share on other sites More sharing options...
colinmaroon Posted June 8, 2016 Share Posted June 8, 2016 Lots of people across JKB recently have mentioned increasing their pledge so I thought I'd just leave this here, in case anyone is interested. How To Increase Your Pledge http://www.foundationofhearts.org/how-to-increase-your-pledge-1/ It would help if the link to,cancel was the full email address. Link to comment Share on other sites More sharing options...
iainmac Posted June 8, 2016 Author Share Posted June 8, 2016 It would help if the link to,cancel was the full email address. [email protected] Colin. I'll flag into FoH to get that sorted. Thanks for alerting me. Link to comment Share on other sites More sharing options...
colinmaroon Posted June 8, 2016 Share Posted June 8, 2016 [email protected] Colin. I'll flag into FoH to get that sorted. Thanks for alerting me. Oops! I've sent it to [email protected] and, so far, it hasn't been returned??? Link to comment Share on other sites More sharing options...
iainmac Posted June 8, 2016 Author Share Posted June 8, 2016 Oops! I've sent it to [email protected] and, so far, it hasn't been returned??? Their domain is .com so I'd play it safe and send it there too! Link to comment Share on other sites More sharing options...
colinmaroon Posted June 8, 2016 Share Posted June 8, 2016 Their domain is .com so I'd play it safe and send it there too! Thanks! I will. Link to comment Share on other sites More sharing options...
1874robbo Posted August 13, 2016 Share Posted August 13, 2016 . Link to comment Share on other sites More sharing options...
thehibsaregay Posted February 9, 2017 Share Posted February 9, 2017 Normally get email confirmation of payment but never got one this month Link to comment Share on other sites More sharing options...
iainmac Posted February 10, 2017 Author Share Posted February 10, 2017 Normally get email confirmation of payment but never got one this month Check your junk folder. Link to comment Share on other sites More sharing options...
thehibsaregay Posted February 10, 2017 Share Posted February 10, 2017 Check your junk folder. Nothing there Link to comment Share on other sites More sharing options...
iainmac Posted February 10, 2017 Author Share Posted February 10, 2017 Nothing there Drop an email to [email protected] to find out what's happened this month. Link to comment Share on other sites More sharing options...
davemclaren Posted February 10, 2017 Share Posted February 10, 2017 Drop an email to [email protected] to find out what's happened this month. Probably quicker checking his bank account. Link to comment Share on other sites More sharing options...
iainmac Posted February 10, 2017 Author Share Posted February 10, 2017 Probably quicker checking his bank account. He said that he never got the email confirmation, not that the money didn't come out of his bank account! :-) Link to comment Share on other sites More sharing options...
davemclaren Posted February 10, 2017 Share Posted February 10, 2017 He said that he never got the email confirmation, not that the money didn't come out of his bank account! :-) Pedant. Link to comment Share on other sites More sharing options...
Jambo Jim Posted March 1, 2017 Share Posted March 1, 2017 Does anyone know of an alternative contact method to get in touch with FOH rather than the email. Have sent some 4 emails since last Monday regarding issues pertaining to my contribution but have not had any response. Link to comment Share on other sites More sharing options...
iainmac Posted March 1, 2017 Author Share Posted March 1, 2017 Does anyone know of an alternative contact method to get in touch with FOH rather than the email. Have sent some 4 emails since last Monday regarding issues pertaining to my contribution but have not had any response. Which email address are you using for the Foundation Jim? Link to comment Share on other sites More sharing options...
Jambo Jim Posted March 1, 2017 Share Posted March 1, 2017 Which email address are you using for the Foundation Jim? Iain, Thank you for your response. Someone has now been in touch and hopefully the matter will be resolved shortly. Link to comment Share on other sites More sharing options...
EC_Hearts Posted March 11, 2017 Share Posted March 11, 2017 Similar to a previous post the acknowledgement email from FoH hasn't appeared for the second month running, also my "dashboard" is showing my pledge amount as zero. I have contacted FoH as requested on the website ([email protected]) but have yet to see any change or get any response. I presume the system update is a major issue? Link to comment Share on other sites More sharing options...
iainmac Posted March 13, 2017 Author Share Posted March 13, 2017 Similar to a previous post the acknowledgement email from FoH hasn't appeared for the second month running, also my "dashboard" is showing my pledge amount as zero. I have contacted FoH as requested on the website ([email protected]) but have yet to see any change or get any response. I presume the system update is a major issue? If you're happy to PM your details to me (email address that you're registered with FoH) I'll try to get this resolved for you. Link to comment Share on other sites More sharing options...
Locky Posted March 17, 2017 Share Posted March 17, 2017 Just tried the ?1 top up thing on FOH website, but they seem to be having issues with that too. Link to comment Share on other sites More sharing options...
iainmac Posted March 18, 2017 Author Share Posted March 18, 2017 Just tried the ?1 top up thing on FOH website, but they seem to be having issues with that too. If you have a look at the thread relating to the "up your pledge by a ?1" campaign, most issues seem to have been resolved on that. If you're still struggling, let me know & I'll try to help. Link to comment Share on other sites More sharing options...
chester copperpot Posted March 18, 2017 Share Posted March 18, 2017 I like my pledge as it reminds me of a famous scoreline so have just chucked in 12 quid to cover a years worth of extra quids. Link to comment Share on other sites More sharing options...
iainmac Posted March 18, 2017 Author Share Posted March 18, 2017 Posted this on the "up your pledge by a pound" thread but I'll post it here too. I've mentioned this to the Foundation It's 3 easy steps: 1 Login to your account 2 Click the plus one button 3 Click to approve in the email you get - done Your dashboard will show as zero till you click in the email. They've even moved the one off donation button up next to plus one to make it more obvious. Appreciate the feedback on this thread. Link to comment Share on other sites More sharing options...
EC_Hearts Posted April 7, 2017 Share Posted April 7, 2017 Do the FOH still have a presence at Tynecastle on matchday?. After nearly two months of being fobbed off about incorrect account info I now feel the only option left is to speak to someone in person Link to comment Share on other sites More sharing options...
davemclaren Posted April 9, 2017 Share Posted April 9, 2017 Do the FOH still have a presence at Tynecastle on matchday?. After nearly two months of being fobbed off about incorrect account info I now feel the only option left is to speak to someone in person Are they actually taking the correct amount from your accounr? Link to comment Share on other sites More sharing options...
EC_Hearts Posted April 9, 2017 Share Posted April 9, 2017 The correct amount is still being taken from account Dave, However - I'm not getting an email receipt anymore - My account dashboard is showing my pledge as zero and my maroon points total has not been updated So although the money is being taken from my account I am concerned that I have nothing to confirm it is actually being received by FOH whether that be an email receipt or simply continuing accumulation of maroon points. Hopefully my concerns are unfounded but it has been nearly two months since this was first raised and nothing has changed. For the next few months I will be sending FOH a monthly status of my account as I have calculated it. During this time the problem will hopefully be resolved. If it is not I really don't know. As reluctant as I am to stop pledging I am looking for confirmation that my pledge is being received by FOH. cheers Link to comment Share on other sites More sharing options...
davemclaren Posted April 9, 2017 Share Posted April 9, 2017 The correct amount is still being taken from account Dave, However - I'm not getting an email receipt anymore - My account dashboard is showing my pledge as zero and my maroon points total has not been updated So although the money is being taken from my account I am concerned that I have nothing to confirm it is actually being received by FOH whether that be an email receipt or simply continuing accumulation of maroon points. Hopefully my concerns are unfounded but it has been nearly two months since this was first raised and nothing has changed. For the next few months I will be sending FOH a monthly status of my account as I have calculated it. During this time the problem will hopefully be resolved. If it is not I really don't know. As reluctant as I am to stop pledging I am looking for confirmation that my pledge is being received by FOH. cheers Fair enough. Something is certainly wring there. Link to comment Share on other sites More sharing options...
iainmac Posted April 10, 2017 Author Share Posted April 10, 2017 The correct amount is still being taken from account Dave, However - I'm not getting an email receipt anymore - My account dashboard is showing my pledge as zero and my maroon points total has not been updated So although the money is being taken from my account I am concerned that I have nothing to confirm it is actually being received by FOH whether that be an email receipt or simply continuing accumulation of maroon points. Hopefully my concerns are unfounded but it has been nearly two months since this was first raised and nothing has changed. For the next few months I will be sending FOH a monthly status of my account as I have calculated it. During this time the problem will hopefully be resolved. If it is not I really don't know. As reluctant as I am to stop pledging I am looking for confirmation that my pledge is being received by FOH. cheers Trying to get someone to look into this. Link to comment Share on other sites More sharing options...
EC_Hearts Posted April 10, 2017 Share Posted April 10, 2017 Thanks Ian, Stuart has actually taken time out of his holiday to respond to me (so I won't be emailing him again in the near future !!). Response suggests what the issue could be and a possible solution all of which seems to make sense. Will let you know the outcome.# thanks again. Link to comment Share on other sites More sharing options...
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